Last Updated
Overview
Facilio software unifies facilities operations and maintenance using IoT and AI to boost efficiency and sustainability across portfolios. While long implementation timelines can arise from resource demands, its robust reporting and centralized platform offer substantial value. A free trial is available for businesses to evaluate its fit before committing.
Overall Rating
Based on 22 users reviews
4
Rating Distribution
Positive
82%
Neutral
18%
Negative
0%
Starting Price
Custom
Facilio Specifications
- Work Order Management
- Mobile Access
- Asset Management
- Preventive Maintenance
What Is Facilio?
Facilio software is an enterprise-grade, cloud-based platform for real-time facilities operations and maintenance (O&M). It helps property owners and operators to centrally aggregate data from existing building systems (like building management systems and ERPs) onto a single cloud platform. Facilio utilizes artificial intelligence and internet access to transform traditional, reactive maintenance into a smarter, predictive facilities experience, focusing on improving asset lifecycle, energy consumption, and operational workflows.
Facilio Pricing
Facilio pricing is customized based on the scale and requirements of the organization.
Facilio Integrations
Facilio integrates with many software, including:
- Salesforce
- Oracle ERP
- Microsoft Teams
- IBM Maximo Application Suite
- QuickBooks
Who Is Facilio For?
Facilio is ideal for professionals in:
- Retail
- Healthcare
- FM Services
- Commercial portfolios
- Corporate facilities
- Education
Is Facilio Right For You?
Facilio software is designed for scalability, supporting multi-region, multi-vendor environments with unified oversight for large-scale property operations and maintenance. It is 100% cloud-based, ensuring your building data is encrypted and accessed securely over the internet. The platform is built with a focus on continuous sustainability, utilizing AI and IoT to prioritize low-carbon emissions and advance green energy practices, which is crucial for modern enterprise portfolios. The company also employs in-house integration experts to ensure secure and seamless connectivity with your existing tech stack.
Still not sure about Facilio? Contact our support team at (661) 384-7070 for further guidance.
Facilio Features
Maintenance Workflow Automation
Facilio’s maintenance management platform empowers teams to automate SLAs, escalations, and approvals using low-code tools. It supports reactive, preventive, and condition-based maintenance processes across sites, helping organizations centralize operations and ensure faster resolutions through rule-based task flows and smart tracking mechanisms.
Inventory Requests And Auto-Replenishment
The inventory module simplifies spare parts management by automating purchase orders when stock dips. It enables multi-site visibility, automated requisition routing, and approval-based workflows, helping teams avoid overstocking or critical part shortages while ensuring consistent availability for maintenance tasks.
Smart Technician Dispatch Console
Facilio’s field service software features a dispatch console that assigns tasks based on location, availability, and skills. It improves workforce utilization by reducing idle time and ensuring faster first-time resolutions across portfolios, with live tracking and productivity insights built into the system.
Real-Time Work Order Scheduling
The work order solution provides drag-and-drop scheduling, template linking, and automated task generation. Work requests are instantly turned into actionable work orders, enabling maintenance teams to align workflows across reactive and preventive needs while keeping every stakeholder updated in real-time.
Customizable Inspection Templates
The tool allows users to create reusable, standards-based templates tailored to each building or asset type. These templates help ensure compliance, streamline audit processes, and reduce manual documentation by embedding checklists and conditional logic into every inspection task.
Omnichannel Service Ticketing
Facilio features service requests by allowing tenants and staff to submit issues via email, mobile app, or web portal. Each request is automatically converted into a trackable ticket or work order with SLA enforcement, priority handling, and escalation rules for timely response.
Pros And Cons of Facilio
Pros
Enables real-time statistics on vendor performance and repair expenses
Offers a comprehensive solution suite for diverse business needs
Integrates multiple platforms into one central, easy-to-use location
Cons
Initial setup and getting all information into the system can be challenging
Limited resources are available for self-guided learning during implementation
Facilio Reviews
Total 22 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars55%
3
Stars14%
2
Stars5%
1
Stars0%
Share your experience
Real Estate, 101-500 employees
“all-in-one facilities operations platform”
Pros
One application handles the full range of facilities operations, from TSR and work orders to planned maintenance, compliance, safety and even invoicing.
Cons
There's no option to bulk download documents which can slow down report preparation when copies of service reports are needed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Commercial Real Estate, 500+ employees
“User-friendly with responsive support”
Pros
The platform feels user-friendly and is simple to work with and the management team has been supportive and quick to respond to DWTC remarks.
Cons
There have been several breakdowns and some data was lost because of IT-related issues.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Logistics and Supply Chain, 500+ employees
“Powerful dashboards for FM needs”
Pros
Using Facilio has been pretty simple and the dashboards are especially useful. It covers all the functionality we need and handles our FM service requests well.
Cons
Every now and then, the app fails to open and crashes.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
Does Facilio offer an API?
Yes, Facilio offers an API.
Does Facilio have a mobile app?
Yes, Facilio offers a mobile application.
What other apps does Facilio integrate with?
Facilio integrates with several platforms, including Salesforce, Oracle ERP, Microsoft Teams, IBM Maximo, and QuickBooks.
What language does Facilio support?
Facilio software is documented to support the English language.
What level of support does Facilio offer?
Facilio software offers customer support via email, phone, and live chat.
Who are the typical users of Facilio?
Facilio is ideal for professionals in retail, healthcare, facilities management (FM) services, commercial real estate portfolios, corporate facilities, and the education sector.
What types of pricing plans does Facilio offer?
Facilio uses a customized pricing model based on the scale and specific requirements of each organization. Contact us to get a Facilio cost quote.