FMX Reviews

Pros

I could tell this software was built to work for different kinds of needs and that has been a big win for my company. A lot of tools looked fine at first but most of them ended up confusing people across the team. This one was the first platform we used where everyone could actually jump in and understand it without a lot of trouble. It has been simple to get people comfortable with it and for me that says a lot. Across different roles and day-to-day tasks, it has adjusted really well and made adoption much easier for all of us.

Cons

The fact that reporting doesn't update in real-time is definitely a downside, as the 8 to 12-hour lag means I'm not always looking at the latest numbers.

Pros

it really won me over that how much this software could be adjusted for my team. Pretty much every change or special request I brought up was something the vendor was willing and able to make happen. While I was comparing other scheduling tools, I kept running into platforms that charged extra for every little tweak or just said no to certain requests. With this one, I felt heard and that level of flexibility made a huge difference for me.

Cons

Reporting has been the biggest headache for me especially with multi-room bookings and the lack of detail though I do appreciate the Excel fix the vendor provided.

Pros

One thing I've really loved is the customer support. They've been amazing anytime we've needed help. The software has also made a big difference for us by putting all of our calendars in one spot, so scheduling feels a lot more put together. Because of that, we've had fewer mix-ups and way less manual booking mistakes when setting up facility use.

Cons

We haven't run into any major issues yet and while we're still tweaking how we use the features, nothing has felt like a real roadblock.

Pros

This is something we use every day and it really keeps the whole process simple for me and the team. People can send in requests without getting stuck and on our end we can move things along, assign tasks, make updates and run reports that show exactly how things are going. Everything feels very approachable while still doing everything we need it to do. Another big plus for me has been the support team. Whenever we've had questions, they've gotten back to us fast and their help usually points us to new ways to get even more out of the system.

Cons

It's actually a bit of a "good" problem to have but the system is so easy to use that we're now getting more tech requests than our team can keep up with.

Pros

I felt comfortable using this software because everything just made sense. The way it shows each step clearly really helped me stay on track and I never had that confused or stuck feeling while working in it. That kind of clarity made the whole experience feel a lot more relaxed for me.

Cons

The longevity report has been a struggle for me because I can't filter out weekends which doesn't work for a business that's closed on Saturdays and Sundays.

Pros

this tool felt really natural to use and that was the biggest thing I needed when we were looking at different options. It stood out fast compared to the others. One part I've enjoyed a lot is the reporting especially the dashboard setup because it lets me tailor reports the way I want without dealing with a bunch of extra steps. Another big win for me has been the customer support. That was a huge factor for us and their team has been reliable, fast and genuinely helpful every time I've needed them.

Cons

I've been really impressed so far, any time a feature didn't quite fit our workflow, the support team was quick to jump in and make an update.

Pros

Getting started with this platform felt pretty simple for me and the cost seems fair compared to a lot of other tools out there. I've had a good experience using it overall especially because it doesn't take much effort to figure out.

Cons

The auto-assign feature is a bit frustrating because I can't pick specific properties, so I end up seeing every single work order whether I need to or not.

Pros

This system has made a big difference for us. A lot of our day-to-day work feels more organized now and I've noticed our team gets things done faster without as much back and forth. It's been a great addition to our setup and I'd definitely tell others to give it a try.

Cons

I honestly can't think of anything to complain about, nothing has come up yet that I'd consider a downside.

Pros

Using this tool day to day has felt pretty simple for me. I got the hang of it fast and the whole process has been easy to keep up with during work. Another big plus is the support team. Whenever I've needed help, they've been quick to reply and actually useful which has made my experience even better.

Cons

Invoicing has been a bit of a challenge since I can't attach multiple invoices to one request which means I still have to do some of that work by hand.

Pros

Getting started with this software was pretty simple for me and teaching our team how to use it did not take much time at all. The layout makes sense, so most people were able to learn it fast without needing a lot of help or extra explanation.

Cons

To be honest, the backend tech feels a bit dated and I think the whole experience would feel a lot more modern with a dedicated mobile app.

Pros

One thing I've really been happy with is the schedule request section. It gives me a lot to work with, like approval steps, alerts, repeating events and more and that's helped keep our facility calendar way more organized and running better day to day. Another big plus for me is being able to send event details straight to our public website and I can also bring in athletic schedules automatically from an outside service. On top of that, the import templates have been very user-friendly, so I didn't have a hard time getting things set up.

Cons

While it sometimes takes a few more clicks than I'd like to find what I'm looking for, it's a minor issue compared to how well the system works overall.

Pros

Any time I hit a problem which honestly is pretty rare, I know I can reach out and get a reply from the support team really fast. That kind of quick response has made the software feel dependable and it gives me a lot of confidence using it.

Cons

It took a little bit of time to get my bearings at the start but once I did, I found the system to be very simple and easy to navigate.

Pros

this tool felt very approachable for the people using it every day. The different parts of the system are simple to work with which made a big difference for me and the rest of the team. Another big plus is the amount of control on the admin side. I can adjust a lot to fit how our team works and that extra freedom has been really valuable.

Cons

The biggest missing piece for me is a mobile app which would be so helpful for our maintenance staff who are constantly moving around the building.

Pros

I felt comfortable using this tool. Getting from one section to another makes sense and I can usually track down what I need without wasting time. The layout feels clear and for me that makes day-to-day work a lot less frustrating.

Cons

We've had some trouble with old pricing data not transferring correctly and I'd really love to see a batching feature to move equipment more quickly.

Pros

This has been a really handy way for me to share what's needed around the office. It keeps requests organized and sends them to the right person, so I'm not stuck tracking people down or guessing who should take care of what.

Cons

I've noticed that email alerts don't always trigger after a reply which can cause requests to stall, some automated reminders would really help.

Pros

it has been really nice to work with day to day and I like how simple it feels when I'm using it. The drop-down options help me keep everything consistent and clear which makes entries easier for everyone to follow. Customer support has also been fast and very detailed anytime I've reached out, so I never feel stuck for long. Another thing that has helped me a lot is the reporting. It gives me real info I can use for business decisions, like tracking workload, planning equipment life cycles, looking at repair costs and spotting the top 10 trouble assets. There's a lot this system does well and I've gotten a lot of value from it.

Cons

The import process can be a bit temperamental and it's annoying when the system locks up and leaves a work order stuck in "pending" status.

Pros

this tool felt simple to use without feeling limited and that has been a big plus for me. The settings let me adjust a lot to fit what our team needs which I've really enjoyed. The reporting, tracking and visual charts help me stay on top of things every day and give me a clear picture of what's going on. Another thing that made a difference for us is the support team. I've had really good help from them and that makes the whole experience even better for our company.

Cons

I don't have a single negative thing to say, it's become an essential tool for us and does exactly what we need every day.

Pros

I liked how easy the user side feels and how welcoming the whole viewing experience is. Everything seems arranged in a way that feels natural to use and for me it's been very comfortable and approachable overall.

Cons

We haven't had any big problems so far and right now we're just focused on getting the calendar integrated with our public website.

Pros

Getting around this software has felt pretty natural for me. The setup is simple, the layout makes sense and I haven't had to spend much time figuring things out. Day-to-day work feels comfortable and it's been very user friendly overall.

Cons

I'd definitely like to see more variety in the reports and charts, as a bit more flexibility there would make the data much more useful for us.

Pros

I've used it enough to see that it can work for all kinds of companies, from smaller teams to much bigger businesses. The setup feels adaptable and to me that makes it a great fit for different needs as a company grows or changes.

Cons

The main thing to watch out for is the cost, as the long-term price can start to add up pretty quickly depending on your business size.