FMX Reviews

Pros

I felt really taken care of by the support team. The help I got with this tool was consistently top-notch and the calendar setup lined up really well with how we actually work day to day.

Cons

It was definitely a long road to get everything fully integrated but that's to be expected with a system this size and the support was great.

Pros

This software has been really dependable for me and the biggest plus is how well it adapts to different ways of working and all kinds of needs. It doesn't feel boxed in which I really like.

Cons

I was worried at first that some tools were missing but the team has been great about listening to our feedback and actually adding the features we need.

Pros

Getting started with this was really easy for me and rolling it out across our campus didn't turn into a big project. The setup felt pretty manageable, so I was able to get people using it without a bunch of back and forth. That made the whole experience feel really positive on my end.

Cons

I'd really love a dedicated mobile app that mirrors the full web experience, as that would make working on the go so much easier.

Pros

This tool has worked really well for me because I can use it in all kinds of ways depending on what I need at the time. Another big plus is that they keep adding updates and new features, so it feels like something I can stick with for the long haul instead of worrying about it getting old too fast.

Cons

It took some time to learn everything this platform can do but the account managers have been super helpful in pointing me in the right direction.

Pros

Keeping up with open items has been a lot more easy for me and I can quickly tell who owns each task. That extra visibility has made follow-ups much easier to handle and helped me stay on top of anything that still needs attention.

Cons

I think the system would feel more complete if there were dedicated fields for things like building shutdowns or holidays.

Pros

Getting started with this tool felt pretty easy for me especially when I needed to bring in data without dealing with a bunch of headaches. A lot of it can be adjusted to fit what I need and even in the spots where it does not quite have everything built in, I get the feeling the team is willing to work with me to make it fit better. That kind of support makes it feel like something I can keep using as my needs change.

Cons

It's been a good experience overall though the email settings were a bit of a deep dive, I do appreciate having that level of detail though.

Pros

The biggest plus for me is how much freedom this tool gives me. After trying other options, this one feels way more adaptable because I can use more modules. That makes it work better for different kinds of needs and I like having that extra room to set things up the way I want.

Cons

purchasing and billing sections have been a huge letdown for me, they feel almost impossible to use and are missing some pretty basic functions.

Pros

it was really quick and the whole setup felt simple without a bunch of extra steps. I also like that it brings several helpful features together in one place, so I do not have to jump between different tools.

Cons

price point is definitely on the high side but when I look at what we're getting out of it, the investment still feels justified.

Pros

Getting started with this system didn't take much effort for me or the rest of the team. Everyone was able to understand how it worked pretty quickly and that made rolling it out a lot more comfortable. The training side felt very light, so I had no trouble seeing people start using it without much pushback.

Cons

I'm still not quite sold on the mobile browser setup and would much rather see a native iOS app built specifically for the iPhone.

Pros

After looking at a bunch of facilities management tools, I ended up feeling like this one matched our needs the best. It's built with a clear job in mind and it does that job really well without trying to be a bunch of other things. Another big plus for me was the people behind it. The team was super helpful, responsive and just really good to work with the whole way through.

Cons

only minor drawback on my end was that it made us get our processes documented the right way. That meant more upfront effort from me and the team in the beginning and it definitely added some setup time. Even so, I can't really say it was a real negative because that extra work ended up helping us create a stronger system over time.

Pros

The biggest win for me has been the automatic alerts for almost every action. That alone makes this tool feel like the center of our whole workflow. Our facilities crew has about 20 people and they get email notices straight to their phones. From there, we can open the link, go right to the correct ticket, update it, finish the job and close it out all from mobile. Because of that, our maintenance request response has stayed strong and our customer satisfaction has been really great. Another plus is the reliable hosting. I have not had to stress much about outages. The layout also feels user-friendly, so using it every day does not feel like a chore. I also get a lot of value from the import templates since I can set things up in spreadsheets and pull the data into the system without a lot of trouble. Custom forms and fields are another big advantage because they let us create request types for almost anything we run into. On top of the maintenance tools, the extra modules add more helpful workflow choices and I'm already looking forward to trying the scheduling piece next.

Cons

one downside I keep running into is that the interface does not give me much room to personalize it. The menu buttons seem locked in place, so I cannot rename them or change the wording to fit our team's style better.

Pros

This tool has been really helpful for our maintenance crew because it keeps all our work orders together in one spot. That setup helps me keep up with what needs attention and it makes the daily workload a lot more manageable. We've had an easier time staying on top of tasks and fewer things get missed along the way.

Cons

One part still trips me up sometimes and that's the different access levels. It can get a little unclear when I'm trying to switch permissions or figure out who is allowed to see what. I'd like that area to be more clear because right now it's not always as simple as it should be.

Pros

One thing I really liked was how the support team worked with me on a custom report. They were open to what I needed and took the time to help shape the reporting around my workflow which I really appreciated.

Cons

main thing still missing for me is the option to add a custom field on the Maintenance Request page. That part has been a bit limiting and it's a feature I'd still like to see included.

Pros

Having everything together in one system has been a big win for me. Tech support tickets, building upkeep requests and the calendar are all in the same spot, so it feels a lot more simple to get around. Our team can keep up with tasks and follow what's going on without jumping from one app to another and I've definitely felt the difference in our daily routine.

Cons

not a con but I'd still want more flexibility with some of the fields. It would also help if we could rename or relabel them with our own internal wording because I think that would make the platform fit our team a lot better.

Pros

One thing I really like is how many different form options this tool gives me. My team uses it for IT help requests, routine maintenance and even marketing, media and communications intake, so it works for a lot of different situations on our side.

Cons

The biggest downside for me is that some parts of the setup feel too restricted. A few built-in fields don't match what every form actually needs and that means I sometimes end up adding details that aren't even necessary just to get the form finished.

Pros

I felt comfortable using this tool because everything makes sense without a lot of figuring things out. The built-in calendar has been a big win for me too, since it helps stop double bookings before they happen. That alone has made my schedule feel a lot more reliable and taken a bunch of pressure off when I'm handling appointments.

Cons

So far I really haven't run into anything frustrating with it. Everything has felt simple to use and I haven't noticed any real drawbacks worth mentioning yet.

Pros

Things used to feel all over the place for us because different teams were using separate systems that didn't really work together. Once we got this platform in place, we could finally bring team leads into one shared setup and keep everyone on the same page. That changed a lot for me in the way we handle customer support. Another big plus was the people behind it. Throughout the rollout, they were truly helpful, responsive and lived up to the whole Customer Success promise.

Cons

I'd really like stronger data import and export options across all modules, since only some parts of the platform can currently share information back and forth.

Pros

This software has been really helpful for me when it comes to keeping tabs on our operation. I can see how each machine is doing and catch the moment when it starts causing more trouble than it's worth. That kind of insight has made decisions a lot clearer on my end. Another big plus is how it helps hold employees responsible for how they use their time which has made a noticeable difference for us.

Cons

One area I'd like more flexibility in is the alert setup, right now I have to choose either email or text messages instead of using both the way I need. Kiosk alerts going to a phone while calendar updates go to email would be ideal.

Pros

this tool felt familiar to me because it works a lot like a calendar. That setup made getting around really simple and I got used to it pretty fast in my day-to-day use. It didn't take much time for me to feel comfortable using it.

Cons

A downside for me is how email is handled especially when many messages come in at once. Keeping up with the volume can feel overwhelming sometimes.

Pros

I liked how simple the platform feels to use especially with the admin levels for request approvals. Across our workflow, we've been able to use it in a few different ways and it has kept up with everything we've needed without any issues so far.

Cons

It would be great to have an automatic reminder if a company admin hasn't approved a request after 5�7 days. That follow-up alert would really improve things.