FMX Reviews

Pros

When our museum team moved off paper files and messy spreadsheets, this system made a huge difference for us. There was definitely some adjusting at first and getting everyone comfortable took a little time but it paid off. I got the backend set up with users, buildings, locations and starting equipment info in about two weeks, mostly by putting in some extra time at home. Their support team also helped us move a lot of data over from Excel which saved me a ton of work. Since then, we've been able to manage work requests, assets and inventory all in one place and having everything connected through the history logs has really changed how we work day to day. While walking through the museum, I can pull up manuals, pictures, service records, videos, links and vendor info on an iPad and that has been super helpful. Another thing that sold us was the look and feel. Our staff liked that it felt current and simple to use which made people more willing to actually get into it. Over the past year, I've also watched them keep improving the product and some updates even came from feedback we sent in so it felt like our input actually counted. After comparing a lot of options, I still feel really good about choosing this one.

Cons

My biggest wish is for a standalone mobile app, as using a browser on iPads can be a bit less convenient when we're on the move.

Pros

it has been a really great fit for us. I was impressed by how simple it felt to use and the custom setup was a big win for our team. We only had to give them a basic idea of what we needed and how we wanted the system to work and they handled the rest. After they got everything set up for us, we were live way sooner than I expected. Before this, our team managed about 45 to 50 work orders and requests each month and usually 7 to 10 of those did not really need to happen. Now we are handling around 75 to 80 each month and the big difference is that the work actually matters to our program and gets finished when it should. It has helped me keep things in order, cut down the mess in our process and improve our facilities output in a noticeable way.

Cons

Reporting by location is the only thing I've noticed missing though to be fair, we've only been fully live for three months.

Pros

this software felt very welcoming to me which mattered a lot since I'm not super tech-savvy. I could get around the program without feeling lost or stressed and that made using it a lot more comfortable. Another thing I really liked was working with the vendor. They were kind, responsive and willing to help whenever I had a question or needed support.

Cons

I did notice the system lag a bit every now and then though it was more of an occasional annoyance than a major hurdle.

Pros

This tool felt simple to get into but it still gives me the level of detail I need to do my job well. It never came across as confusing or overly stripped back which I really liked. Day to day, I get a much clearer view of operations and can keep up with what's going on without digging around too much. It lets me check what's getting done, how long tasks are taking and what skills each technician brings to the job. I can also keep an eye on the time and cost connected to work requests and that has helped me stay a lot more organized and aware of everything.

Cons

Having a dedicated mobile app is the main thing I'm still looking for to help our field technicians work more efficiently.

Pros

I liked how much I could tweak this tool to match the way I handle my work. It doesn't make me change my whole process just to fit the software and that has been a big plus for me. Another thing that really stood out was the support team. Every time I've reached out, they've been kind, responsive and honestly felt like they wanted to help me fix the issue.

Cons

The screen can feel a bit cluttered at times and while reporting is improving, the monthly billing process is still my biggest headache.

Pros

it is perfect that how polished the site looks and I like that I can adjust it to match what I need along with what the school needs too. Getting around the different portals has been really simple for me and putting together schedules or sending in maintenance requests does not take much time. One thing I really enjoy is the color coding during approvals because I have not seen that in other scheduling systems I have used. That part has made my everyday work a lot easier to handle.

Cons

I genuinely don't have any complaints about the product or the company, as everything has performed exactly as I hoped.

Pros

this system was super simple to use. I got my whole staff up and running after one quick 5-minute meeting which honestly says a lot. It feels very clear and practical and it has all the tools I actually need without making things complicated.

Cons

Reporting feels a little light on detail right now but I'm hopeful for the improvements the team is already working on.

Pros

One thing that really stands out to me is how simple this tool feels for everyone using it. Vendors and school staff have been able to jump in without confusion so getting people on board was not a hassle at all. On my end, I can track maintenance work across all 12 schools at once and that full view has been a huge help. It takes a lot of weight off my daily workload and I feel way less stressed managing everything with it.

Cons

My only real gripe is the lack of a mobile app since I'd love to access the system when I'm not at my computer.

Pros

This has been a really great tool for my day-to-day work. It runs well on different devices and that matters a lot because our maintenance techs use it constantly out in the field. They can pull up what jobs are lined up for the day, week or month without wasting time and they also get email notifications when something new gets assigned. On my end as the admin, I can see the full picture and keep things organized without it turning into a headache. The part I like most is that it bends to fit our company instead of making us change everything to match the software. That flexibility has been a big win for me. I've also had a really positive experience with their support team. Any time I've had a question, hit a problem or even passed along a suggestion, they've gotten back to me fast and have been truly helpful.

Cons

Adjusting to the learning curve was my main challenge though it was mostly just getting used to a more direct way of working.

Pros

Working with this company has been a really positive experience for me. The team has been super helpful the whole way through and it feels like they actually care about how things are going for us. They make a real effort to keep us happy and I like that they take our input seriously instead of brushing it off. To me, it's clear they want us to get as much as possible out of the product and whenever we need help, they're there and ready to jump in.

Cons

We realized a few tools were missing after switching from a pricier provider but the team's responsiveness has been really reassuring.

Pros

One of the best parts for me has been the customer support and how simple the platform feels to use. They did a very good job covering the important details without making anything feel crowded or confusing. The layout feels clear, natural and comfortable to work with every day which I really value.

Cons

There is still some room for improvement regarding personalization but it's clear they are working hard to keep up with user needs.

Pros

This software has been really dependable for us and it's kept pace as our needs have changed over time. The biggest plus for me has been the support team. They're always quick to help, pay attention and stay involved whenever we run into something.

Cons

reporting features feel a bit behind the rest of the product but the tech team's help with custom dashboards has been great.

Pros

Right from my first chats with their team to the point when I bought it, the whole experience felt really supportive. The personal attention made a big difference to me and it never felt like I was just another customer. The cost also impressed me since it was quite competitive compared to other similar tools I checked out.

Cons

Missing single sign-on is the main gap for me, as it would make the login process much more smooth for our whole organization.

Pros

Running this across our school has been pretty simple especially with all the requests and approvals we deal with on a regular basis. One thing I really value is the support from the team behind it. They've taken time to learn what our organization actually needs and I've felt like they truly care about getting things set up in a way that fits us. Whenever we've needed changes or extra help, they've been willing to work with us and make sure the system makes sense for how we operate.

Cons

Initial configuration takes some focus because of all the choices but the support team was always there to guide me through it.

Pros

Using this in my daily work has been really easy and it does exactly what I need without feeling complicated. The biggest plus for me has been the people behind it. Every time I've reached out, the team has been friendly, responsive and really helpful. My questions always get answered fast and I feel like they actually take the time to give clear, complete answers.

Cons

I'd love to see a few more options for calendar scheduling just to make it fit my specific workflow a bit better.

Pros

Right from the beginning, this tool felt really simple to use which made a big difference for me. One thing I liked a lot was how the team handled the move from our older system without charging us extra. That was a huge plus on our side. Their guidance during the rollout was also very clear and it helped us stay on track and get everything up and running just a few weeks after we sent over the purchase order.

Cons

I don't have anything negative to report, the tool has done exactly what was promised without needing constant management.

Pros

What stands out to me is how easy the system feels to use on a daily basis. Our entire team was able to pick it up quickly and I also find the calendar layout helpful for keeping events and maintenance tasks organized in one place.

Cons

Pointing out downsides is hard when I see new updates rolling out every week based on the feedback we provide.

Pros

this tool felt simple to get into but it still gave me a lot of room to set things up the way I wanted. That balance made a big difference for me because I didn't feel stuck with a one-size-fits-all setup. Another thing that really stood out was the support team. Whenever I had a question, they got back to me fast and actually gave useful help which made the whole experience feel a lot better.

Cons

Changing tasks felt a bit slower than I'd like sometimes and I think some efficiency updates in that area would be a huge help.

Pros

Right from the start, I've had a really good experience with this product. The support team has been super helpful, the software has stayed great and trustworthy and it does everything I need it to do. To me, it feels like a complete tool that actually lives up to what it says.

Cons

I haven't run into any real issues because the core functionality works exactly as expected for my daily tasks.

Pros

I could tell the system just made sense. It feels very natural to use and that has helped my users a lot too. Another big plus for me has been the support team. Our rep really knew the product well and took the time to walk us through our urgent questions without making us feel rushed.

Cons

My experience with this vendor has been positive throughout and I feel good about the product's direction as they continue to build.