FMX Reviews

“keeps everything visible and manageable”

Pros

Having all service-related events in one place helps me stay organized without extra effort. I also feel more confident tracking upcoming work since everything is visible and easy to manage.

Cons

So far I honestly haven't had any complaints with this platform. Nothing has come up in my use that felt annoying or made the tool frustrating to work with.

“Best CMMS product in the business”

Pros

This software is incredibly intuitive, simple, and quick to set up, even in complex situations. Its comprehensive scope allows us to manage our busy schedule across hundreds of spaces, handle tech and maintenance requests, perform PMs, and manage equipment and assets, among other tasks.

Cons

The transition to this new software was incredibly smooth. The only additions I would like to see are already in development, although they aren't game-changers.

“love the drag-and-drop setup”

Pros

The interface has been one of my favorite parts and I find the drag-and-drop setup really helpful. I can move through tasks faster and I also like how easy it is to set up events without delays.

Cons

The only real issue I've had is that support can take a little longer to respond sometimes.

“handles our busy spaces so well”

Pros

From early on, I found this software simple to use and I was able to get everything set up pretty quickly. I also like that it covers a wide range of needs which helps me manage schedules, assets and requests all in one system.

Cons

this was the easiest software switch I've ever been through. There are only a couple things I'd still want added but those are already in progress and they're not a big deal at all compared to how well the system works for us.

“handy tool with fast support!”

Pros

Getting started didn't take much effort for me and I think it works well even without a lot of training. I also appreciate how well it helps me track equipment and the support team has always been quick to respond.

Cons

The only downside for me is that I still cannot adjust or control some fields which feels a bit limiting at times.

“FMX Insight”

Pros

I adore FMX user-friendly nature, even for those who may feel intimidated by such software. Anyone can easily view and complete their work orders promptly.

Cons

The transition time between screens is a bit lengthy.

“organizer”

Pros

It's extremely user-friendly and self-explanatory.

Cons

I have no issues with this product; I genuinely like it.

“Really user-friendly and clear”

Pros

It felt natural for me to use this tool from the beginning and I didn't have to spend time figuring things out. I also find the layout clear and the features easy which makes everyday use easy.

Cons

So far I honestly haven't had any issues with it. Everything has worked the way I expected and I don't really have any complaints to mention at this point.

“I Love FMX!”

Pros

I genuinely value the simplicity of this software. It doesn't demand extensive training for anyone to navigate it proficiently.

Cons

The level of communication between Facilities and the requester is outstanding. It eliminates the need for verbal communication, reducing errors and improving overall communication.

“clear communication that just works”

Pros

Using this software in daily work feels simple and stress-free for me. I also noticed that others on the team picked it up quickly which made the whole onboarding process smoother.

Cons

Another thing that stood out to me was how well it keeps Facilities and the person submitting the request in sync. I've seen a lot less chasing people down for updates and that cuts back on missed info, mixed messages and the little mistakes that usually happen when too much is handled verbally.

“Easy to use and organize CMMS”

Pros

Logging PMs and work orders as they arise helps maintain an organized workflow. Integrating the different areas of our facility and establishing our system was a simple process. The FMX staff were positive and helpful, promptly resolving any requests or questions I had.

Cons

When modifying the "due date" of work orders, the email notification sent to the instigator fails to mention the specific changes made. It only states that a change has occurred, leading the person who submitted the work order to question the details. It would be helpful to include the specific changes in the email notifications.

“Keeps work orders on track”

Pros

Managing PMs and work requests has become much easier for me with this system and I can log tasks as they come in without losing track. I also had a great experience with the support team, who have been quick, helpful and easy to deal with.

Cons

biggest issue I've run into is with the email alerts when a work order due date gets changed. The person who submitted the request gets a message saying something was updated but it doesn't spell out what changed. That has caused confusion on my end because the requester usually can't tell if the due date shifted or if some other detail was edited. Then I have to follow up and explain it which wastes time and slows things down. I'd really like those emails to show the exact changes made to each work order.

“FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM”

Pros

Schedule Request and Maintenance Request can be tailored to gather a wealth of information. This saves a significant amount of time that would otherwise be spent on phone calls or emails. We aim to make the schedule request a comprehensive solution for our faculty and staff to request events and capture all the necessary details before moving forward with a BEO.

Cons

I feel that we're missing a few crucial elements essential to our operation, although it's possible that our situation is unique. We often have off-site events that aren't reflected in the FMX calendar, yet they impact our assets. It would be beneficial to have a generic flag or note to indicate these events. As a workaround, we've created our own solution.

“FMX is a game changer!”

Pros

The information provided by FMX serves as an excellent tool for bridging the gap between our technicians and employees (requesters). It allows us to effectively acknowledge, track the status of, and complete work orders. Additionally, it proves to be a valuable resource for generating monthly reports, tracking expenses, monitoring work completion, and scheduling preventative maintenance.

Cons

When it comes to managing assets, I would really appreciate the ability to print a map that displays the assets we have attached.

“Look no further”

Pros

The setup process is not time consuming or complex, and the platform itself is very intuitive. I am impressed by the impeccable customer service I've received.

Cons

It would be great if there were more flexible options for modular entities. The current layout doesn't offer much flexibility.

“Great system for the price.”

Pros

FMX is incredibly easy to navigate and use. Its user-friendly interface and the convenience of mobile access make it even more appealing.

Cons

So far, I haven't encountered any issues. Using FMX has been unrproblematic, and it's incredibly intuitive.

“Great Easy to Use CMMS!”

Pros

One of the most sought-after features for us is the calendar view. The drag and drop functionality simplifies the planning and scheduling of work orders. We also love the inventory management capabilities, including the option to attach printable QR codes to our inventory items for easy access to their history. (Asset management also offers this amazing feature!)

Cons

We've noticed some problems with the mobile version of FMX. Users have experienced difficulties with zooming, as well as their phones turning off and losing progress on unsaved or incomplete work orders.

“cd”

Pros

Work Orders are extremely handy for providing exactly what is needed.

Cons

Personally, I only utilize the features I need and ignore the ones I don't.

“Before you chose a CMMS system, try FMX!”

Pros

Both requestors and technicians find FMX easy to use and navigate.

Cons

I'm still getting accustomed to the system, so that aspect can be a bit frustrating.

“**City Government**/Feedback from Administrative Person in Facilities Maintenance Department”

Pros

The ability to approve and assign maintenance requests as soon as they are generated is one of the most impactful features for us.

Cons

At this point, there are no specific drawbacks that trouble me during usage.