Facilities Services, 500+ employees
More than a year
“2024 FSI User Conference ~ FANTASTIC”
Pros
The frequent updates in operations, functionality, and visuals within the software may seem overwhelming at times, but the effort I've put into learning it is absolutely worth it. FSI CMMS enables me to gain extensive knowledge about our client's operations, fostering a successful, solid working relationship.
Cons
FISI CMMS excels at notifying clients about software changes and updates. However, occasionally there are changes and/or updates that I may not be aware of, which is fairly common in today's rapidly advancing technological landscape.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Management Consulting, 11-50 employees
More than a year
“FSI CMMS Making Facilities Management Feasible”
Pros
I'm thankful for all the enhancements FSI has implemented in their CMMS, enhancing its ease of use and streamlining the process for clients to accomplish their objectives.
Cons
It currently lacks a permitting platform (Above Ceiling, ICRA, PCRA, etc).
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Conference”
Pros
I value the variety of views and categories available within the hospital options that have been set up.
Cons
I'm too new to the process to fully answer this question.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 11-50 employees
More than a year
“FSI Review”
Pros
It's easy to use and provides excellent record-keeping. The customer service records and PM by trade reports are also great.
Cons
It takes 24 hours to generate a PM, and the latest update caused the loss of existing asset numbers.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 500+ employees
Less than 6 months
“CMS feedback”
Pros
It's simple to navigate, and I also like the filtering options.
Cons
I can only view one asset at a time before needing to exit the screen and search for another; scrolling through assets one by one isn't possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“CMS Review”
Pros
It's very user-friendly, and the training team is incredibly helpful.
Cons
A common issue prevents us from assigning techs in that setting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“FSI is the right choice when picking a custom maintenance software pckage”
Pros
One of the standout features of FSI's CMS platform is its functionality in maintaining and tracking company assets. From tracking life expectancy to replacement costs and everything in between, there's no excuse for a company not to be prepared to replace an aging piece of equipment when the time comes.
Cons
It's hard to identify a con given the numerous pros of this product. If I had to pick one, it would be that the extensive capabilities can be intimidating for new users until they get accustomed to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Environmental Services, 51-100 employees
More than a year
“FSI CMMS is a key component for my healthcare department”
Pros
In my opinion, FSI CMMS is essential for all healthcare departments and any entity needing to track asset maintenance and work done in their facilities on consistent schedules for compliance, decision-making, and overall efficiency.
Cons
I think the CMS tech could be more intuitive by simplifying the language for on-floor techs and offering some of the wording in other languages.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Great software”
Pros
Once I learned to navigate the system, it became very efficient.
Cons
Navigating the software is challenging if you're not familiar with it.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“FSI CMS Review”
Pros
It has become increasingly intuitive to use over the years.
Cons
The downtimes with the parent server can lead to time loss.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“FSI's CMS is the BEST CMMS software out there!!”
Pros
It's very intuitive and extremely easy to use.
Cons
I haven't found any issues yet; I'm still looking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 500+ employees
More than a year
“New(ish) User's Experience”
Pros
I really like the software's ability to be customizable and adaptable to meet my organization's needs.
Cons
I wish there was a place to view commonly asked questions' or a resource for help with issues I encounter as the administrator of my organization's setup.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 500+ employees
More than a year
“CMS benegits”
Pros
It's easy to use and capable of expanding into other fields.
Cons
So far, I've found no issues with this system compared to our previous software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Nice program a lot of capabilities”
Pros
It's easy to set up, easy to use, and easy to train staff on how to use it.
Cons
It seems a bit slow when loading and navigating through different options within the program.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Data Quality”
Pros
I value the dashboards, data analysis, and features for regulatory adherence.
Cons
Enhancements take time, but we want them done correctly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Easy to use and Customer support Excellent.”
Pros
It's very easy to use and to teach new users. Customer support is excellent.
Cons
Downloading a report to Excel requires too many clicks.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“Ease of access”
Pros
It offers one-stop access to various options, with the new CMS Rounding feature being a great addition.
Cons
Rounding reports are cumbersome and don't provide the information I'm looking for.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 500+ employees
More than a year
“CMS review”
Pros
We value the work order history and the ability to schedule our work.
Cons
The need to customize reports is my least favorite part.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“Great Customization”
Pros
Building this software was enjoyable and allowed us to tailor it to our needs.
Cons
We need better accounting features and an improved project management module.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
5
Functionality
6
Health, Wellness and Fitness, 500+ employees
More than a year
“Great global maintenance management software”
Pros
It can be used effectively in all aspects of Support Services. It's flexible and intuitive.
Cons
It can be complex and overwhelming; I wish there were info bubbles over the different sections.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9