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FSI CMMS Reviews
34 Review(s)
softwareOverall Rating
4.6
34 Review(s)
Rating Distribution
5
(22)
4
(10)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Overall Rating
4.6
34 Review(s)
Rating Distribution
5
(22)
4
(10)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
2024 FSI User Conference ~ FANTASTIC
2024 FSI User Conference ~ FANTASTIC
Pros
The frequent updates in operations, functionality, and visuals within the software may seem overwhelming at times, but the effort I've put into learning it is absolutely worth it. FSI CMMS enables me to gain extensive knowledge about our client's operations, fostering a successful, solid working relationship.
Cons
FISI CMMS excels at notifying clients about software changes and updates. However, occasionally there are changes and/or updates that I may not be aware of, which is fairly common in today's rapidly advancing technological landscape.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
RaeAnne
Facilities Services, 500+ employees
More than a year
March 2024
FSI CMMS Making Facilities Management Feasible
FSI CMMS Making Facilities Management Feasible
Pros
I'm thankful for all the enhancements FSI has implemented in their CMMS, enhancing its ease of use and streamlining the process for clients to accomplish their objectives.
Cons
It currently lacks a permitting platform (Above Ceiling, ICRA, PCRA, etc).
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kristin
Management Consulting, 11-50 employees
More than a year
March 2024
Conference
Conference
Pros
I value the variety of views and categories available within the hospital options that have been set up.
Cons
I'm too new to the process to fully answer this question.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Hospital & Health Care, 500+ employees
More than a year
March 2024
FSI Review
FSI Review
Pros
It's easy to use and provides excellent record-keeping. The customer service records and PM by trade reports are also great.
Cons
It takes 24 hours to generate a PM, and the latest update caused the loss of existing asset numbers.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Brett
Facilities Services, 11-50 employees
More than a year
September 2022
CMS feedback
CMS feedback
Pros
It's simple to navigate, and I also like the filtering options.
Cons
I can only view one asset at a time before needing to exit the screen and search for another; scrolling through assets one by one isn't possible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Facilities Services, 500+ employees
Less than 6 months
September 2022
CMS Review
CMS Review
Pros
It's very user-friendly, and the training team is incredibly helpful.
Cons
A common issue prevents us from assigning techs in that setting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI is the right choice when picking a custom maintenance software pckage
FSI is the right choice when picking a custom maintenance software pckage
Pros
One of the standout features of FSI's CMS platform is its functionality in maintaining and tracking company assets. From tracking life expectancy to replacement costs and everything in between, there's no excuse for a company not to be prepared to replace an aging piece of equipment when the time comes.
Cons
It's hard to identify a con given the numerous pros of this product. If I had to pick one, it would be that the extensive capabilities can be intimidating for new users until they get accustomed to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI CMMS is a key component for my healthcare department
FSI CMMS is a key component for my healthcare department
Pros
In my opinion, FSI CMMS is essential for all healthcare departments and any entity needing to track asset maintenance and work done in their facilities on consistent schedules for compliance, decision-making, and overall efficiency.
Cons
I think the CMS tech could be more intuitive by simplifying the language for on-floor techs and offering some of the wording in other languages.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Justine
Environmental Services, 51-100 employees
More than a year
September 2022
Great software
Great software
Pros
Once I learned to navigate the system, it became very efficient.
Cons
Navigating the software is challenging if you're not familiar with it.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Manuel
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI CMS Review
FSI CMS Review
Pros
It has become increasingly intuitive to use over the years.
Cons
The downtimes with the parent server can lead to time loss.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Chris
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI's CMS is the BEST CMMS software out there!!
FSI's CMS is the BEST CMMS software out there!!
Pros
It's very intuitive and extremely easy to use.
Cons
I haven't found any issues yet; I'm still looking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bill
Hospital & Health Care, 500+ employees
More than a year
September 2022
New(ish) User's Experience
New(ish) User's Experience
Pros
I really like the software's ability to be customizable and adaptable to meet my organization's needs.
Cons
I wish there was a place to view commonly asked questions' or a resource for help with issues I encounter as the administrator of my organization's setup.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Abbie
Facilities Services, 500+ employees
More than a year
September 2022
CMS benegits
CMS benegits
Pros
It's easy to use and capable of expanding into other fields.
Cons
So far, I've found no issues with this system compared to our previous software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Health, Wellness and Fitness, 500+ employees
More than a year
September 2022
Nice program a lot of capabilities
Nice program a lot of capabilities
Pros
It's easy to set up, easy to use, and easy to train staff on how to use it.
Cons
It seems a bit slow when loading and navigating through different options within the program.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jeff
Hospital & Health Care, 500+ employees
More than a year
September 2022
Data Quality
Data Quality
Pros
I value the dashboards, data analysis, and features for regulatory adherence.
Cons
Enhancements take time, but we want them done correctly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dennis
Hospital & Health Care, 500+ employees
More than a year
September 2022
Easy to use and Customer support Excellent.
Easy to use and Customer support Excellent.
Pros
It's very easy to use and to teach new users. Customer support is excellent.
Cons
Downloading a report to Excel requires too many clicks.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Max
Hospital & Health Care, 500+ employees
More than a year
September 2022
Ease of access
Ease of access
Pros
It offers one-stop access to various options, with the new CMS Rounding feature being a great addition.
Cons
Rounding reports are cumbersome and don't provide the information I'm looking for.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Donna
Hospital & Health Care, 500+ employees
More than a year
September 2022
CMS review
CMS review
Pros
We value the work order history and the ability to schedule our work.
Cons
The need to customize reports is my least favorite part.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Andrew
Health, Wellness and Fitness, 500+ employees
More than a year
September 2022
Great Customization
Great Customization
Pros
Building this software was enjoyable and allowed us to tailor it to our needs.
Cons
We need better accounting features and an improved project management module.
Ease of use
6
Value for money
7
Customer Support
5
Functionality
6
Chuck
Education Management, 500+ employees
More than a year
September 2022
Great global maintenance management software
Great global maintenance management software
Pros
It can be used effectively in all aspects of Support Services. It's flexible and intuitive.
Cons
It can be complex and overwhelming; I wish there were info bubbles over the different sections.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rusty
Health, Wellness and Fitness, 500+ employees
More than a year
September 2022
Great product and people
Great product and people
Pros
There's a short learning curve for users, and the personal involvement with FSI staff is great.
Cons
We have no unresolved issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospital & Health Care, 500+ employees
More than a year
September 2022
Best CMMS Software I've Used
Best CMMS Software I've Used
Pros
FSI's software is easy to navigate and use. It's not overly complicated but includes all the essential features needed in a CMMS.
Cons
The reporting module is my least favorite part. The reports are pre-configured, and there are hundreds of them, making it difficult to find the one I need.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Dennis
Hospital & Health Care, 500+ employees
More than a year
April 2022
Hospital Environment of Care Rounds (EOC)
Hospital Environment of Care Rounds (EOC)
Pros
I like being able to add a picture to the finding and generate work orders directly from the round.
Cons
I don't like the lack of control over an individual site. Not being able to add or remove people from department contact lists and not being able to select the correct person to send a finding to is frustrating. For example, a department director is not going to clean a ceiling vent or sprinkler head. Our last program referenced the Joint Commission chapter and element of performance for each finding.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Robert
Hospital & Health Care, 500+ employees
More than a year
April 2022
FSI for healthcare
FSI for healthcare
Pros
It's easy for maintenance staff to use and navigate, and the support service is excellent.
Cons
It can be challenging to obtain the reports we need, though this may be part of the learning curve.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Steve
Hospital & Health Care, 500+ employees
More than a year
November 2021
Easy use for Asset management
Easy use for Asset management
Pros
The product is easy to use and, therefore, easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I appreciate that they are always open to improvements and staying current with technology.
Cons
I can't think of any cons at this time.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Amanda
Hospital & Health Care, 500+ employees
More than a year
August 2021
CMS is vital in performing our Maintenance and PM's.
CMS is vital in performing our Maintenance and PM's.
Pros
I am still figuring out how to work with the software and I know I am not using it to its full capability.
Cons
Some features are not as straightforward as I'd prefer, but I'm learning more as I continue using the program.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
David
Hospital & Health Care, 500+ employees
More than a year
August 2021
Invaluable for regulatory compliance management
Invaluable for regulatory compliance management
Pros
We rolled out this software across 135 hospitals and continue to expand. The product allows our organization to standardize customized preventive maintenance and planned event procedures and schedules, which can be updated companywide in real time. FSI's support staff are always available and willing to customize software and generate custom reports as needed.
Cons
Occasionally, obtaining detailed reports on individual hospitals within the system was challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Hospital & Health Care, 500+ employees
More than a year
August 2021
User
User
Pros
We also use the system for chargebacks, making it easy to track the charges.
Cons
Our Inventory Module has not been set up for use.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Michelle
Medical Practice, 500+ employees
More than a year
August 2021
Review
Review
Pros
The product is simple to use but could improve its functionality.
Cons
The product is slow. I have to run it in separate browsers for workflow. There's a slow turnaround on build requests, no history of major moves, and developers need more input from end users.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Keilon
Facilities Services, 101-500 employees
More than a year
August 2021
Web based system is easy
Web based system is easy
Pros
The web-based system is great for access from anywhere.
Cons
Sometimes things seem to go missing, and we're not sure why. We think something works one way, but it doesn't, which can be confusing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Avril
Hospital & Health Care, 500+ employees
More than a year
August 2021
Best in Class
Best in Class
Pros
Apart from the work order management module, I think CMS Rounding and CMS View are excellent. There is a lot of potential for other departments to use it as well, not just engineering. We currently use CMS Rounding for environments of care rounding. Our behavioral health department has also used CMS Rounding, working directly with FSI's team to build what they needed.
Cons
It would be beneficial if there was an easy way to transfer requests to our facilities design and construction office, which uses a different system for managing work and projects. This isn't necessarily a con but an opportunity for future integration.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ann
Hospital & Health Care, 500+ employees
More than a year
May 2021
CMS - Top Tier in the industry
CMS - Top Tier in the industry
Pros
I love how easy it is to use and its focus on healthcare.
Cons
Initially, understanding how to be an admin was challenging.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
John
Hospital & Health Care, 500+ employees
More than a year
May 2021
CMMS Game Changer
CMMS Game Changer
Pros
They set the standard and keep raising it. It's easy to use, and we'd be lost without it.
Cons
There was a lack of reports initially, but this has improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospital & Health Care, 500+ employees
More than a year
May 2021
Continued development and customer service focused
Continued development and customer service focused
Pros
I'm a big fan of FSI. Their customer service is unmatched, especially compared to other software companies. Outstanding continuous support is one of their strongest points, and their staff members are dedicated to helping hospitals navigate these complex transitions. When I have a question, I know exactly who to contact. FSI's CMMS allows for incredibly accurate, actionable reporting. Leadership can quickly switch between hospital segments and see how many work orders each site is receiving and the types of work requests being made because our data is consistent across all hospitals. This was a significant benefit of adopting a standardized CMMS, as it helps everyone align on reporting, evaluating staffing levels, and understanding the types of work being done and where.
Cons
There's honestly not much I dislike. We've been customers since Fall 2012, and there has been continuous development and enhancement of the entire package with ongoing feature growth.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Hospital & Health Care, 500+ employees
More than a year
April 2021
Filters
Sort by:
2024 FSI User Conference ~ FANTASTIC
2024 FSI User Conference ~ FANTASTIC
Pros
The frequent updates in operations, functionality, and visuals within the software may seem overwhelming at times, but the effort I've put into learning it is absolutely worth it. FSI CMMS enables me to gain extensive knowledge about our client's operations, fostering a successful, solid working relationship.
Cons
FISI CMMS excels at notifying clients about software changes and updates. However, occasionally there are changes and/or updates that I may not be aware of, which is fairly common in today's rapidly advancing technological landscape.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
RaeAnne
Facilities Services, 500+ employees
More than a year
March 2024
FSI CMMS Making Facilities Management Feasible
FSI CMMS Making Facilities Management Feasible
Pros
I'm thankful for all the enhancements FSI has implemented in their CMMS, enhancing its ease of use and streamlining the process for clients to accomplish their objectives.
Cons
It currently lacks a permitting platform (Above Ceiling, ICRA, PCRA, etc).
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kristin
Management Consulting, 11-50 employees
More than a year
March 2024
Conference
Conference
Pros
I value the variety of views and categories available within the hospital options that have been set up.
Cons
I'm too new to the process to fully answer this question.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Hospital & Health Care, 500+ employees
More than a year
March 2024
FSI Review
FSI Review
Pros
It's easy to use and provides excellent record-keeping. The customer service records and PM by trade reports are also great.
Cons
It takes 24 hours to generate a PM, and the latest update caused the loss of existing asset numbers.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Brett
Facilities Services, 11-50 employees
More than a year
September 2022
CMS feedback
CMS feedback
Pros
It's simple to navigate, and I also like the filtering options.
Cons
I can only view one asset at a time before needing to exit the screen and search for another; scrolling through assets one by one isn't possible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Facilities Services, 500+ employees
Less than 6 months
September 2022
CMS Review
CMS Review
Pros
It's very user-friendly, and the training team is incredibly helpful.
Cons
A common issue prevents us from assigning techs in that setting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI is the right choice when picking a custom maintenance software pckage
FSI is the right choice when picking a custom maintenance software pckage
Pros
One of the standout features of FSI's CMS platform is its functionality in maintaining and tracking company assets. From tracking life expectancy to replacement costs and everything in between, there's no excuse for a company not to be prepared to replace an aging piece of equipment when the time comes.
Cons
It's hard to identify a con given the numerous pros of this product. If I had to pick one, it would be that the extensive capabilities can be intimidating for new users until they get accustomed to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI CMMS is a key component for my healthcare department
FSI CMMS is a key component for my healthcare department
Pros
In my opinion, FSI CMMS is essential for all healthcare departments and any entity needing to track asset maintenance and work done in their facilities on consistent schedules for compliance, decision-making, and overall efficiency.
Cons
I think the CMS tech could be more intuitive by simplifying the language for on-floor techs and offering some of the wording in other languages.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Justine
Environmental Services, 51-100 employees
More than a year
September 2022
Great software
Great software
Pros
Once I learned to navigate the system, it became very efficient.
Cons
Navigating the software is challenging if you're not familiar with it.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Manuel
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI CMS Review
FSI CMS Review
Pros
It has become increasingly intuitive to use over the years.
Cons
The downtimes with the parent server can lead to time loss.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Chris
Hospital & Health Care, 500+ employees
More than a year
September 2022
FSI's CMS is the BEST CMMS software out there!!
FSI's CMS is the BEST CMMS software out there!!
Pros
It's very intuitive and extremely easy to use.
Cons
I haven't found any issues yet; I'm still looking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bill
Hospital & Health Care, 500+ employees
More than a year
September 2022
New(ish) User's Experience
New(ish) User's Experience
Pros
I really like the software's ability to be customizable and adaptable to meet my organization's needs.
Cons
I wish there was a place to view commonly asked questions' or a resource for help with issues I encounter as the administrator of my organization's setup.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Abbie
Facilities Services, 500+ employees
More than a year
September 2022
CMS benegits
CMS benegits
Pros
It's easy to use and capable of expanding into other fields.
Cons
So far, I've found no issues with this system compared to our previous software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Health, Wellness and Fitness, 500+ employees
More than a year
September 2022
Nice program a lot of capabilities
Nice program a lot of capabilities
Pros
It's easy to set up, easy to use, and easy to train staff on how to use it.
Cons
It seems a bit slow when loading and navigating through different options within the program.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jeff
Hospital & Health Care, 500+ employees
More than a year
September 2022
Data Quality
Data Quality
Pros
I value the dashboards, data analysis, and features for regulatory adherence.
Cons
Enhancements take time, but we want them done correctly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dennis
Hospital & Health Care, 500+ employees
More than a year
September 2022
Easy to use and Customer support Excellent.
Easy to use and Customer support Excellent.
Pros
It's very easy to use and to teach new users. Customer support is excellent.
Cons
Downloading a report to Excel requires too many clicks.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Max
Hospital & Health Care, 500+ employees
More than a year
September 2022
Ease of access
Ease of access
Pros
It offers one-stop access to various options, with the new CMS Rounding feature being a great addition.
Cons
Rounding reports are cumbersome and don't provide the information I'm looking for.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Donna
Hospital & Health Care, 500+ employees
More than a year
September 2022
CMS review
CMS review
Pros
We value the work order history and the ability to schedule our work.
Cons
The need to customize reports is my least favorite part.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Andrew
Health, Wellness and Fitness, 500+ employees
More than a year
September 2022
Great Customization
Great Customization
Pros
Building this software was enjoyable and allowed us to tailor it to our needs.
Cons
We need better accounting features and an improved project management module.
Ease of use
6
Value for money
7
Customer Support
5
Functionality
6
Chuck
Education Management, 500+ employees
More than a year
September 2022
Great global maintenance management software
Great global maintenance management software
Pros
It can be used effectively in all aspects of Support Services. It's flexible and intuitive.
Cons
It can be complex and overwhelming; I wish there were info bubbles over the different sections.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rusty
Health, Wellness and Fitness, 500+ employees
More than a year
September 2022
Great product and people
Great product and people
Pros
There's a short learning curve for users, and the personal involvement with FSI staff is great.
Cons
We have no unresolved issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospital & Health Care, 500+ employees
More than a year
September 2022
Best CMMS Software I've Used
Best CMMS Software I've Used
Pros
FSI's software is easy to navigate and use. It's not overly complicated but includes all the essential features needed in a CMMS.
Cons
The reporting module is my least favorite part. The reports are pre-configured, and there are hundreds of them, making it difficult to find the one I need.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Dennis
Hospital & Health Care, 500+ employees
More than a year
April 2022
Hospital Environment of Care Rounds (EOC)
Hospital Environment of Care Rounds (EOC)
Pros
I like being able to add a picture to the finding and generate work orders directly from the round.
Cons
I don't like the lack of control over an individual site. Not being able to add or remove people from department contact lists and not being able to select the correct person to send a finding to is frustrating. For example, a department director is not going to clean a ceiling vent or sprinkler head. Our last program referenced the Joint Commission chapter and element of performance for each finding.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Robert
Hospital & Health Care, 500+ employees
More than a year
April 2022
FSI for healthcare
FSI for healthcare
Pros
It's easy for maintenance staff to use and navigate, and the support service is excellent.
Cons
It can be challenging to obtain the reports we need, though this may be part of the learning curve.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Steve
Hospital & Health Care, 500+ employees
More than a year
November 2021
Easy use for Asset management
Easy use for Asset management
Pros
The product is easy to use and, therefore, easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I appreciate that they are always open to improvements and staying current with technology.
Cons
I can't think of any cons at this time.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Amanda
Hospital & Health Care, 500+ employees
More than a year
August 2021
CMS is vital in performing our Maintenance and PM's.
CMS is vital in performing our Maintenance and PM's.
Pros
I am still figuring out how to work with the software and I know I am not using it to its full capability.
Cons
Some features are not as straightforward as I'd prefer, but I'm learning more as I continue using the program.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
David
Hospital & Health Care, 500+ employees
More than a year
August 2021
Invaluable for regulatory compliance management
Invaluable for regulatory compliance management
Pros
We rolled out this software across 135 hospitals and continue to expand. The product allows our organization to standardize customized preventive maintenance and planned event procedures and schedules, which can be updated companywide in real time. FSI's support staff are always available and willing to customize software and generate custom reports as needed.
Cons
Occasionally, obtaining detailed reports on individual hospitals within the system was challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Hospital & Health Care, 500+ employees
More than a year
August 2021
User
User
Pros
We also use the system for chargebacks, making it easy to track the charges.
Cons
Our Inventory Module has not been set up for use.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Michelle
Medical Practice, 500+ employees
More than a year
August 2021
Review
Review
Pros
The product is simple to use but could improve its functionality.
Cons
The product is slow. I have to run it in separate browsers for workflow. There's a slow turnaround on build requests, no history of major moves, and developers need more input from end users.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Keilon
Facilities Services, 101-500 employees
More than a year
August 2021
Web based system is easy
Web based system is easy
Pros
The web-based system is great for access from anywhere.
Cons
Sometimes things seem to go missing, and we're not sure why. We think something works one way, but it doesn't, which can be confusing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Avril
Hospital & Health Care, 500+ employees
More than a year
August 2021
Best in Class
Best in Class
Pros
Apart from the work order management module, I think CMS Rounding and CMS View are excellent. There is a lot of potential for other departments to use it as well, not just engineering. We currently use CMS Rounding for environments of care rounding. Our behavioral health department has also used CMS Rounding, working directly with FSI's team to build what they needed.
Cons
It would be beneficial if there was an easy way to transfer requests to our facilities design and construction office, which uses a different system for managing work and projects. This isn't necessarily a con but an opportunity for future integration.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ann
Hospital & Health Care, 500+ employees
More than a year
May 2021
CMS - Top Tier in the industry
CMS - Top Tier in the industry
Pros
I love how easy it is to use and its focus on healthcare.
Cons
Initially, understanding how to be an admin was challenging.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
John
Hospital & Health Care, 500+ employees
More than a year
May 2021
CMMS Game Changer
CMMS Game Changer
Pros
They set the standard and keep raising it. It's easy to use, and we'd be lost without it.
Cons
There was a lack of reports initially, but this has improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospital & Health Care, 500+ employees
More than a year
May 2021
Continued development and customer service focused
Continued development and customer service focused
Pros
I'm a big fan of FSI. Their customer service is unmatched, especially compared to other software companies. Outstanding continuous support is one of their strongest points, and their staff members are dedicated to helping hospitals navigate these complex transitions. When I have a question, I know exactly who to contact. FSI's CMMS allows for incredibly accurate, actionable reporting. Leadership can quickly switch between hospital segments and see how many work orders each site is receiving and the types of work requests being made because our data is consistent across all hospitals. This was a significant benefit of adopting a standardized CMMS, as it helps everyone align on reporting, evaluating staffing levels, and understanding the types of work being done and where.
Cons
There's honestly not much I dislike. We've been customers since Fall 2012, and there has been continuous development and enhancement of the entire package with ongoing feature growth.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Hospital & Health Care, 500+ employees
More than a year
April 2021