FSI CMMS Reviews

“2024 FSI User Conference ~ FANTASTIC

Pros

The frequent updates in operations, functionality, and visuals within the software may seem overwhelming at times, but the effort I've put into learning it is absolutely worth it. FSI CMMS enables me to gain extensive knowledge about our client's operations, fostering a successful, solid working relationship.

Cons

FISI CMMS excels at notifying clients about software changes and updates. However, occasionally there are changes and/or updates that I may not be aware of, which is fairly common in today's rapidly advancing technological landscape.

“FSI CMMS Making Facilities Management Feasible

Pros

I'm thankful for all the enhancements FSI has implemented in their CMMS, enhancing its ease of use and streamlining the process for clients to accomplish their objectives.

Cons

It currently lacks a permitting platform (Above Ceiling, ICRA, PCRA, etc).

“Conference

Pros

I value the variety of views and categories available within the hospital options that have been set up.

Cons

I'm too new to the process to fully answer this question.

“FSI Review

Pros

It's easy to use and provides excellent record-keeping. The customer service records and PM by trade reports are also great.

Cons

It takes 24 hours to generate a PM, and the latest update caused the loss of existing asset numbers.

“CMS feedback

Pros

It's simple to navigate, and I also like the filtering options.

Cons

I can only view one asset at a time before needing to exit the screen and search for another; scrolling through assets one by one isn't possible.

“CMS Review

Pros

It's very user-friendly, and the training team is incredibly helpful.

Cons

A common issue prevents us from assigning techs in that setting.

“FSI is the right choice when picking a custom maintenance software pckage

Pros

One of the standout features of FSI's CMS platform is its functionality in maintaining and tracking company assets. From tracking life expectancy to replacement costs and everything in between, there's no excuse for a company not to be prepared to replace an aging piece of equipment when the time comes.

Cons

It's hard to identify a con given the numerous pros of this product. If I had to pick one, it would be that the extensive capabilities can be intimidating for new users until they get accustomed to it.

“FSI CMMS is a key component for my healthcare department

Pros

In my opinion, FSI CMMS is essential for all healthcare departments and any entity needing to track asset maintenance and work done in their facilities on consistent schedules for compliance, decision-making, and overall efficiency.

Cons

I think the CMS tech could be more intuitive by simplifying the language for on-floor techs and offering some of the wording in other languages.

“Great software

Pros

Once I learned to navigate the system, it became very efficient.

Cons

Navigating the software is challenging if you're not familiar with it.

“FSI CMS Review

Pros

It has become increasingly intuitive to use over the years.

Cons

The downtimes with the parent server can lead to time loss.

“FSI's CMS is the BEST CMMS software out there!!

Pros

It's very intuitive and extremely easy to use.

Cons

I haven't found any issues yet; I'm still looking.

“New(ish) User's Experience

Pros

I really like the software's ability to be customizable and adaptable to meet my organization's needs.

Cons

I wish there was a place to view commonly asked questions' or a resource for help with issues I encounter as the administrator of my organization's setup.

“CMS benegits

Pros

It's easy to use and capable of expanding into other fields.

Cons

So far, I've found no issues with this system compared to our previous software.

“Nice program a lot of capabilities

Pros

It's easy to set up, easy to use, and easy to train staff on how to use it.

Cons

It seems a bit slow when loading and navigating through different options within the program.

“Data Quality

Pros

I value the dashboards, data analysis, and features for regulatory adherence.

Cons

Enhancements take time, but we want them done correctly.

“Easy to use and Customer support Excellent.

Pros

It's very easy to use and to teach new users. Customer support is excellent.

Cons

Downloading a report to Excel requires too many clicks.

“Ease of access

Pros

It offers one-stop access to various options, with the new CMS Rounding feature being a great addition.

Cons

Rounding reports are cumbersome and don't provide the information I'm looking for.

“CMS review

Pros

We value the work order history and the ability to schedule our work.

Cons

The need to customize reports is my least favorite part.

“Great Customization

Pros

Building this software was enjoyable and allowed us to tailor it to our needs.

Cons

We need better accounting features and an improved project management module.

“Great global maintenance management software

Pros

It can be used effectively in all aspects of Support Services. It's flexible and intuitive.

Cons

It can be complex and overwhelming; I wish there were info bubbles over the different sections.

“Great product and people

Pros

There's a short learning curve for users, and the personal involvement with FSI staff is great.

Cons

We have no unresolved issues.

“Best CMMS Software I've Used

Pros

FSI's software is easy to navigate and use. It's not overly complicated but includes all the essential features needed in a CMMS.

Cons

The reporting module is my least favorite part. The reports are pre-configured, and there are hundreds of them, making it difficult to find the one I need.

“Hospital Environment of Care Rounds (EOC)

Pros

I like being able to add a picture to the finding and generate work orders directly from the round.

Cons

I don't like the lack of control over an individual site. Not being able to add or remove people from department contact lists and not being able to select the correct person to send a finding to is frustrating. For example, a department director is not going to clean a ceiling vent or sprinkler head. Our last program referenced the Joint Commission chapter and element of performance for each finding.

“FSI for healthcare

Pros

It's easy for maintenance staff to use and navigate, and the support service is excellent.

Cons

It can be challenging to obtain the reports we need, though this may be part of the learning curve.

“Easy use for Asset management

Pros

The product is easy to use and, therefore, easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I appreciate that they are always open to improvements and staying current with technology.

Cons

I can't think of any cons at this time.

“CMS is vital in performing our Maintenance and PM's.

Pros

I am still figuring out how to work with the software and I know I am not using it to its full capability.

Cons

Some features are not as straightforward as I'd prefer, but I'm learning more as I continue using the program.

“Invaluable for regulatory compliance management

Pros

We rolled out this software across 135 hospitals and continue to expand. The product allows our organization to standardize customized preventive maintenance and planned event procedures and schedules, which can be updated companywide in real time. FSI's support staff are always available and willing to customize software and generate custom reports as needed.

Cons

Occasionally, obtaining detailed reports on individual hospitals within the system was challenging.

“User

Pros

We also use the system for chargebacks, making it easy to track the charges.

Cons

Our Inventory Module has not been set up for use.

“Review

Pros

The product is simple to use but could improve its functionality.

Cons

The product is slow. I have to run it in separate browsers for workflow. There's a slow turnaround on build requests, no history of major moves, and developers need more input from end users.

“Web based system is easy

Pros

The web-based system is great for access from anywhere.

Cons

Sometimes things seem to go missing, and we're not sure why. We think something works one way, but it doesn't, which can be confusing.

“Best in Class

Pros

Apart from the work order management module, I think CMS Rounding and CMS View are excellent. There is a lot of potential for other departments to use it as well, not just engineering. We currently use CMS Rounding for environments of care rounding. Our behavioral health department has also used CMS Rounding, working directly with FSI's team to build what they needed.

Cons

It would be beneficial if there was an easy way to transfer requests to our facilities design and construction office, which uses a different system for managing work and projects. This isn't necessarily a con but an opportunity for future integration.

“CMS - Top Tier in the industry

Pros

I love how easy it is to use and its focus on healthcare.

Cons

Initially, understanding how to be an admin was challenging.

“CMMS Game Changer

Pros

They set the standard and keep raising it. It's easy to use, and we'd be lost without it.

Cons

There was a lack of reports initially, but this has improved.

“Continued development and customer service focused

Pros

I'm a big fan of FSI. Their customer service is unmatched, especially compared to other software companies. Outstanding continuous support is one of their strongest points, and their staff members are dedicated to helping hospitals navigate these complex transitions. When I have a question, I know exactly who to contact. FSI's CMMS allows for incredibly accurate, actionable reporting. Leadership can quickly switch between hospital segments and see how many work orders each site is receiving and the types of work requests being made because our data is consistent across all hospitals. This was a significant benefit of adopting a standardized CMMS, as it helps everyone align on reporting, evaluating staffing levels, and understanding the types of work being done and where.

Cons

There's honestly not much I dislike. We've been customers since Fall 2012, and there has been continuous development and enhancement of the entire package with ongoing feature growth.