FTMaintenance Select Reviews
44 Review(s)
softwareOverall Rating
4.2
44 Review(s)
Rating Distribution
5
(17)
4
(21)
3
(4)
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.2
44 Review(s)
Rating Distribution
5
(17)
4
(21)
3
(4)
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
FT Maintenance Software
FT Maintenance Software
Pros
The software offers great flexibility, portability, a variety of pre-built reports, and the capability to query the system.
Cons
I highly recommend informing my IT department about the need to access FT Maintenance servers remotely, as firewalls can sometimes pose a challenge. Their assistance would be valuable in this process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chuck
Financial Services, 500+ employees
Less than 6 months
October 2019
Good product
Good product
Pros
I find the software to be intuitive, easy to navigate, and possesses a decent level of adaptability.
Cons
Unfortunately, the software lacks versatility as I am unable to select or modify the fields displayed on my screen.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Tom
Food Production, 51-100 employees
Less than 6 months
July 2019
produce and support
produce and support
Pros
I am absolutely delighted with the software's ability to cater to my specific needs. The support team, particularly Ernie, has been exceptional in terms of their patience and assistance. It has taken me some time to set everything up, but Ernie has been incredibly helpful throughout.
Cons
Personally, I have had a positive experience with the software, and it has proven beneficial for both me and my staff.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
steve
Real Estate, 11-50 employees
Less than a year
June 2019
FTMaintenance review
FTMaintenance review
Pros
The pricing was the primary factor that led us to purchase the software, as we wanted to explore the viability of implementing an emaintenance program.
Cons
One drawback is the absence of training provided after purchasing the product. I have not received any contact or assistance, except for automated emails. When I reached out to support for training, they instructed me to log in at specific times on certain days.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Tom
Entertainment, 500+ employees
Less than 6 months
April 2019
great product
great product
Pros
This software is the ideal solution for effectively tracking all maintenance requirements.
Cons
Initially, navigating the software can be a bit perplexing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JAMIE
Environmental Services, 11-50 employees
Less than 6 months
January 2019
Good CMMS for small business and getting up and running quickly.
Good CMMS for small business and getting up and running quickly.
Pros
It's not complex at all. The process of setting up equipment is remarkably simple and quick. Adding vendors is also a hassle free task. There is no need to worry about complicated database coding. Everything is assigned a number, and it's up to you to decide how to begin. Most drop-down menus are initially empty, allowing you to populate them with your custom fields. Even the state drop-down, which may seem trivial, is actually quite convenient. If you primarily deal with suppliers from a few different states, you don't have to scroll through a list of 50 options. Overall, this software is highly customizable yet user-friendly.
Cons
Some of the views could benefit from reorganization to present more relevant information. However, this adjustment is relatively simple. It's worth noting that I have only been using the software for a week.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brian
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
July 2018
Infinitely better than a spreadsheet
Infinitely better than a spreadsheet
Pros
The software effectively handles both demand and preventive maintenance requirements, and it stores a vast amount of data related to equipment, personnel, vendors, and more, even in its cost-effective Cloud Lite + version. The Service Request feature provides a simple interface for an unlimited number of users.
Cons
While the product boasts impressive power, it may not always be intuitive, resulting in a learning curve to achieve proficiency. Nevertheless, their customer and technical support have been exceptional, making the learning experience enjoyable.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rich
Philanthropy, 11-50 employees
Less than 6 months
June 2018
Easy way to manage employees and equipment activity in and out of the warehouse
Easy way to manage employees and equipment activity in and out of the warehouse
Pros
One of the aspects I think is the best is the ability to monitor my equipment, products, and employees all within a single platform. It allows me to have a clear overview of what goes in and out of my warehouse on a daily basis.
Cons
I wish there was a more effective way to manage employees. It would be fantastic to have an integrated employee time management feature connected to the equipment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
deshon
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
June 2018
All in one software that is simple to use
All in one software that is simple to use
Pros
For us, the inventory and preventive maintenance platforms were the decisive factors in choosing FTMaintenance. Another major advantage is the comprehensive training and support provided. Regardless of the issue's scale, they are always available to assist.
Cons
As a business, we haven't encountered any significant drawbacks. The only minor inconvenience is the inability to customize every minute detail according to our specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not specified, N/A employees
Less than a year
April 2018
Great features, impossible to figure them out
Great features, impossible to figure them out
Pros
This software is highly advanced, surpassing its competitors in terms of included features.
Cons
Despite offering numerous features, understanding and utilizing them can be quite challenging. The software lacks user-friendliness. Additionally, the pricing is not very appealing.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
7
Nathan
Telecommunications, 11-50 employees
Less than 6 months
September 2017
Everything is now in one spot.
Everything is now in one spot.
Pros
The fact that all this information is consolidated in one place is highly appealing. With just a few clicks, we can now see a complete record of all activities related to a specific piece of equipment. It helps us identify recurring problems and enhance our future planning. We also appreciate the preventive maintenance scheduling feature, as it ensures we don't overlook crucial steps in maintaining our assets properly.
Cons
The preloaded reports provided by the software do not align perfectly with our requirements. While they may suit most users, they are not as suitable for our needs. We are exploring the option of purchasing additional software components at an extra cost to address this minor issue.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Dan
Hospitality, 11-50 employees
Less than 6 months
August 2017
Overall the experience has been pleasant with little to no hiccups
Overall the experience has been pleasant with little to no hiccups
Pros
The visual elements of this product are particularly attractive to me. Additionally, the support system application is user-friendly and easy to navigate.
Cons
The software's navigational aspect could benefit from technological improvements to cater to users of all ages.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Matt
Philanthropy, 51-100 employees
Less than 6 months
July 2017
I am so busy, it still isn't completely set up. I THINK once that happens it will be good.
I am so busy, it still isn't completely set up. I THINK once that happens it will be good.
Pros
I believe it has great potential and will prove to be highly beneficial.
Cons
I noticed that the industry dropdown list does not include an option for "MANUFACTURING." It seems strange, but perhaps it is an oversight considering the shift of manufacturing overseas.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
6
GMatthew
Entertainment, 51-100 employees
Less than 6 months
February 2017
Not happy with the sales department
Not happy with the sales department
Pros
This program would be excellent if only there was more support and customer service available. However, the import process worked smoothly.
Cons
I encountered difficulties with the sales team while setting up the software for our company. This was particularly frustrating since we were drawn to the software due to its user-friendly reputation. The implementation process took a considerable amount of time.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
4
Stephanie
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
February 2017
Seeback Roofing
Seeback Roofing
Pros
The software offers remarkable flexibility in generating reports. With a few exceptions, I also like the SQL database structure, as it allows you to create powerful, professional-looking reports in a simple manner.
Cons
The default reports provided are uninspiring and limited in scope. Some modules can be tiresome and finicky to work with. It becomes inconvenient to switch between modules for minor tasks like creating new tasks or parts.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
John
Construction, 51-100 employees
Less than a year
February 2017
Customer Service
Customer Service
Pros
It greatly assists us in accurately tracking labor and costs.
Cons
Unfortunately, the FT requests feature does not function consistently for certain employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia (Cindi)
Not specified, N/A employees
Free Trial
January 2017
Great Product
Great Product
Pros
I value its ability to effectively track work orders.
Cons
So far, we have not come across any aspects that we dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luann
Not specified, N/A employees
Free Trial
December 2016
CMMS System
CMMS System
Pros
Being web-based, it provides convenient and easy access.
Cons
We have experienced problems with printing when it comes to releasing PMs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Troy
Automotive, 101-500 employees
More than a year
December 2016
The best Maintenance program available.
The best Maintenance program available.
Pros
What impresses me the most about this software is how it can organize even the most disorganized person.
Cons
Overall, there is nothing about this software that I dislike. There might be some areas where I need to acquire additional knowledge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian
Industrial Automation, 51-100 employees
More than a year
December 2016
Maintenance Connection experience.
Maintenance Connection experience.
Pros
The software has an impressive capacity to handle a large amount of information.
Cons
When I need to attend training courses, I find myself investing time in translating to Spanish.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Carlos
Automotive, N/A employees
Less than 6 months
September 2016
Good and reliable software
Good and reliable software
Pros
The inventory functions seamlessly, and the item details are efficient. Most modules operate smoothly, and the training is dependable.
Cons
I believe adding an iPad app to the software would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tom
Aviation & Aerospace, N/A employees
Less than 6 months
August 2016
This review is after a Demo session
This review is after a Demo session
Pros
It is cost-effective and highly responsive to inquiries and appointments.
Cons
The software lacks ease of use, and the interface requires more time to respond.
Ease of use
4
Value for money
8
Customer Support
8
Functionality
4
Ghissou
Facilities Services, N/A employees
Free Trial
August 2016
Good product, good service
Good product, good service
Pros
Right from the start, I had an excellent experience even before becoming a customer. The demo provided clarity, the explanations were comprehensive, and I gained a thorough understanding of the product's capabilities. We purchased the on-premise software, and upon installation, it precisely matched what the seller and their team had described. We encountered an issue regarding supported languages after the purchase, but FasTrak went above and beyond to accommodate our needs.
Cons
There was a breakdown in communication between the sales and technical departments, which led to a misunderstanding about a particular functionality after I purchased the software. Fortunately, the issue has been resolved.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Charles
Electrical/Electronic Manufacturing, N/A employees
Less than 6 months
April 2016
FT Maintenance Review
FT Maintenance Review
Pros
First and foremost, FT Maintenance did not employ any aggressive sales tactics. The software is highly intuitive, and I had it up and running before even attending a training session. It is very easy to comprehend.
Cons
I haven't encountered any aspects of this software that I dislike. It appears to be issue-free.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Douglas
Not specified, N/A employees
Less than 6 months
January 2016
FT Maintenance
FT Maintenance
Pros
The vendor is extremely supportive and willing to assist with any issues. The software offers considerable depth, which has its pros and cons.
Cons
The FT Maintenance program lacks smoothness and intuitiveness. I want to mention that this is the third program of its kind that I have managed.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
4
Leonard
Not specified, N/A employees
More than a year
November 2015
VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE
VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE
Pros
HIGHLY INTUITIVE, SUITABLE FOR INDIVIDUALS WITH LIMITED COMPUTER USAGE TIME.
Cons
I haven't had enough time as a user to provide detailed comments, but I can say that everything has been going great so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
HELIO
Not specified, N/A employees
Less than 6 months
November 2015
FTMaintenence Review
FTMaintenence Review
Pros
What I like most about this software is its affordability. I researched around six different software programs. Honestly, by the third online conference, they all presented essentially the same information and benefits. The price and accessibility to support were the key factors that influenced my decision. I have been satisfied with the software, and all my interactions with support have been positive.
Cons
It's inconvenient to have multiple usernames and passwords for making changes within the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
John
Electrical/Electronic Manufacturing, N/A employees
Less than 6 months
October 2015
So far no issues, it takes time to get used to the ins and outs
So far no issues, it takes time to get used to the ins and outs
Pros
The support was available right from the beginning, and the product includes a wide range of features.
Cons
At this time, I don't have any concerns with the product or vendor.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
David
Electrical/Electronic Manufacturing, N/A employees
Less than 6 months
July 2015
My review of FT Maintenance
My review of FT Maintenance
Pros
The layout is clear and the options and configurations are well-described.
Cons
Some of the windows lack options to close them, but it's easy to figure out how to exit or terminate them.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
tom
Aviation & Aerospace, N/A employees
Less than 6 months
June 2015
Isovolta Group
Isovolta Group
Pros
Navigating through the software is not a problem. Once you try it, you'll love it.
Cons
Logging in can sometimes be a hassle. I'm not sure if it's our computer, but it doesn't occur frequently.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
David
Electrical/Electronic Manufacturing, N/A employees
Less than a year
February 2015
Very useful program with excellent customer service!
Very useful program with excellent customer service!
Pros
Apart from the software being user-friendly and customizable, I must say that the training, assistance, and availability of the service team are unparalleled.
Cons
It takes a little while to get accustomed to the software. However, once you spend some time familiarizing yourself with it, it becomes easy to use.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jim
Utilities, N/A employees
Free Trial
January 2015
City of Greenville Water Department
City of Greenville Water Department
Pros
Great price, excellent service, prompt response!
Cons
The only thing I feel is missing from the product is an iPad app. I would like to integrate it with our fleet of iPads, as they are highly versatile.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gary
Government Administration, N/A employees
Free Trial
January 2015
Isovolta Inc. Review of FTMaintenance
Isovolta Inc. Review of FTMaintenance
Pros
The software is extremely user-friendly and remarkably intuitive. The team at FasTrak is highly responsive and always adept at resolving any issues I encounter.
Cons
So far, I have no grievances, and any issues I have encountered were promptly addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Travis
Electrical/Electronic Manufacturing, N/A employees
Free Trial
January 2015
Nothing but good
Nothing but good
Pros
Ease of use is remarkable. Maintenance workers find it quick and easy to operate. It's excellent for preventive maintenance. The support from the vendor is exceptional!
Cons
It would be desirable to have improved access with remote devices. Printing work orders does seem to be slightly slow.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
George
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Salem Tube - FTMaintenance review
Salem Tube - FTMaintenance review
Pros
It offers a fantastic feature for generating maintenance work orders. It maintains lists and generates reports.
Cons
When preparing a work order, navigating through various tabs is necessary. In terms of reporting, we cannot choose and select custom reports directly from the software.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Yogesh
Not specified, N/A employees
Free Trial
December 2014
Current user for the past 4 years.
Current user for the past 4 years.
Pros
Easy to use. The local tech support is immensely helpful.
Cons
The vendor information needs updating. It still lists "Pager" instead of "Cell."
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tim
Logistics and Supply Chain, N/A employees
Free Trial
December 2014
Crown Poly Fastrak Review
Crown Poly Fastrak Review
Pros
The inventory functionality is impressive, and the item information is robust. Most modules perform admirably, and the training is superb.
Cons
Most of the stock reports are of limited usefulness, and we have to rely heavily on customized reporting. Any desired changes we want to make appear to be very costly based on the sales quote.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Catherine
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Just learning the system
Just learning the system
Pros
I really admire how easy it is to use. Getting around and inputting information is a piece of cake.
Cons
It's too early to form a definitive opinion. As a new user, I haven't had extensive experience with the system.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Bill
Automotive, N/A employees
Free Trial
December 2014
Neri's Bakery Products Inc / FasTrak Review
Neri's Bakery Products Inc / FasTrak Review
Pros
The FasTrak system has significantly improved our parts inventory control, saving our company money by preventing overstocking. Additionally, we can easily load all our parts into the system, streamlining the ordering process when a particular item runs low.
Cons
Our only concern is that we can only have two operators on the system simultaneously, and the only way to accommodate more operators is by purchasing additional licenses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Food & Beverages, N/A employees
Free Trial
December 2014
Fast & Friendly
Fast & Friendly
Pros
Adding tasks is not a problem, and the software is user-friendly, with prompt and effective support.
Cons
Making changes requires navigating through multiple steps, and there is no copy function available using the computer mouse.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Ricky
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Great Product to work with
Great Product to work with
Pros
In my opinion, the standout aspect is their ongoing technical support system, particularly valuable for companies or individuals new to this type of software.
Cons
There isn't really anything negative to mention, except for the support hours, which could possibly be staggered to better support businesses on the east/west coast.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jim
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Acrowood FTMaint. Review
Acrowood FTMaint. Review
Pros
I found the installation process fairly simple and easy and maintaining the product is also hassle free, thanks to the outstanding support provided.
Cons
The price is slightly higher compared to some of the other solutions we considered, but it is a worthwhile investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
FasTrak is the best
FasTrak is the best
Pros
The FasTrak team is consistently prompt in providing assistance and offering advice whenever needed. Every person I have worked with knows me by name. I'm not just another anonymous user.
Cons
I would appreciate the availability of one-click reports, such as top 5 reports for a specific week, as well as smoother transitions when exporting reports to Excel.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Paul
Automotive, N/A employees
Free Trial
December 2014
Best money I ever spent!
Best money I ever spent!
Pros
The software brought me out of the Stone Age. I used to rely on spreadsheets for maintenance tracking. It didn't take long for me to realize I could easily transfer my old system by copying and pasting into the new software.
Cons
I don't have anything negative to say. The team at FasTrak SoftWorks is always within reach whenever we need their assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Russell
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Filters
Sort by:
FT Maintenance Software
FT Maintenance Software
Pros
The software offers great flexibility, portability, a variety of pre-built reports, and the capability to query the system.
Cons
I highly recommend informing my IT department about the need to access FT Maintenance servers remotely, as firewalls can sometimes pose a challenge. Their assistance would be valuable in this process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chuck
Financial Services, 500+ employees
Less than 6 months
October 2019
Good product
Good product
Pros
I find the software to be intuitive, easy to navigate, and possesses a decent level of adaptability.
Cons
Unfortunately, the software lacks versatility as I am unable to select or modify the fields displayed on my screen.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Tom
Food Production, 51-100 employees
Less than 6 months
July 2019
produce and support
produce and support
Pros
I am absolutely delighted with the software's ability to cater to my specific needs. The support team, particularly Ernie, has been exceptional in terms of their patience and assistance. It has taken me some time to set everything up, but Ernie has been incredibly helpful throughout.
Cons
Personally, I have had a positive experience with the software, and it has proven beneficial for both me and my staff.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
steve
Real Estate, 11-50 employees
Less than a year
June 2019
FTMaintenance review
FTMaintenance review
Pros
The pricing was the primary factor that led us to purchase the software, as we wanted to explore the viability of implementing an emaintenance program.
Cons
One drawback is the absence of training provided after purchasing the product. I have not received any contact or assistance, except for automated emails. When I reached out to support for training, they instructed me to log in at specific times on certain days.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Tom
Entertainment, 500+ employees
Less than 6 months
April 2019
great product
great product
Pros
This software is the ideal solution for effectively tracking all maintenance requirements.
Cons
Initially, navigating the software can be a bit perplexing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JAMIE
Environmental Services, 11-50 employees
Less than 6 months
January 2019
Good CMMS for small business and getting up and running quickly.
Good CMMS for small business and getting up and running quickly.
Pros
It's not complex at all. The process of setting up equipment is remarkably simple and quick. Adding vendors is also a hassle free task. There is no need to worry about complicated database coding. Everything is assigned a number, and it's up to you to decide how to begin. Most drop-down menus are initially empty, allowing you to populate them with your custom fields. Even the state drop-down, which may seem trivial, is actually quite convenient. If you primarily deal with suppliers from a few different states, you don't have to scroll through a list of 50 options. Overall, this software is highly customizable yet user-friendly.
Cons
Some of the views could benefit from reorganization to present more relevant information. However, this adjustment is relatively simple. It's worth noting that I have only been using the software for a week.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brian
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
July 2018
Infinitely better than a spreadsheet
Infinitely better than a spreadsheet
Pros
The software effectively handles both demand and preventive maintenance requirements, and it stores a vast amount of data related to equipment, personnel, vendors, and more, even in its cost-effective Cloud Lite + version. The Service Request feature provides a simple interface for an unlimited number of users.
Cons
While the product boasts impressive power, it may not always be intuitive, resulting in a learning curve to achieve proficiency. Nevertheless, their customer and technical support have been exceptional, making the learning experience enjoyable.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rich
Philanthropy, 11-50 employees
Less than 6 months
June 2018
Easy way to manage employees and equipment activity in and out of the warehouse
Easy way to manage employees and equipment activity in and out of the warehouse
Pros
One of the aspects I think is the best is the ability to monitor my equipment, products, and employees all within a single platform. It allows me to have a clear overview of what goes in and out of my warehouse on a daily basis.
Cons
I wish there was a more effective way to manage employees. It would be fantastic to have an integrated employee time management feature connected to the equipment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
deshon
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
June 2018
All in one software that is simple to use
All in one software that is simple to use
Pros
For us, the inventory and preventive maintenance platforms were the decisive factors in choosing FTMaintenance. Another major advantage is the comprehensive training and support provided. Regardless of the issue's scale, they are always available to assist.
Cons
As a business, we haven't encountered any significant drawbacks. The only minor inconvenience is the inability to customize every minute detail according to our specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not specified, N/A employees
Less than a year
April 2018
Great features, impossible to figure them out
Great features, impossible to figure them out
Pros
This software is highly advanced, surpassing its competitors in terms of included features.
Cons
Despite offering numerous features, understanding and utilizing them can be quite challenging. The software lacks user-friendliness. Additionally, the pricing is not very appealing.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
7
Nathan
Telecommunications, 11-50 employees
Less than 6 months
September 2017
Everything is now in one spot.
Everything is now in one spot.
Pros
The fact that all this information is consolidated in one place is highly appealing. With just a few clicks, we can now see a complete record of all activities related to a specific piece of equipment. It helps us identify recurring problems and enhance our future planning. We also appreciate the preventive maintenance scheduling feature, as it ensures we don't overlook crucial steps in maintaining our assets properly.
Cons
The preloaded reports provided by the software do not align perfectly with our requirements. While they may suit most users, they are not as suitable for our needs. We are exploring the option of purchasing additional software components at an extra cost to address this minor issue.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Dan
Hospitality, 11-50 employees
Less than 6 months
August 2017
Overall the experience has been pleasant with little to no hiccups
Overall the experience has been pleasant with little to no hiccups
Pros
The visual elements of this product are particularly attractive to me. Additionally, the support system application is user-friendly and easy to navigate.
Cons
The software's navigational aspect could benefit from technological improvements to cater to users of all ages.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Matt
Philanthropy, 51-100 employees
Less than 6 months
July 2017
I am so busy, it still isn't completely set up. I THINK once that happens it will be good.
I am so busy, it still isn't completely set up. I THINK once that happens it will be good.
Pros
I believe it has great potential and will prove to be highly beneficial.
Cons
I noticed that the industry dropdown list does not include an option for "MANUFACTURING." It seems strange, but perhaps it is an oversight considering the shift of manufacturing overseas.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
6
GMatthew
Entertainment, 51-100 employees
Less than 6 months
February 2017
Not happy with the sales department
Not happy with the sales department
Pros
This program would be excellent if only there was more support and customer service available. However, the import process worked smoothly.
Cons
I encountered difficulties with the sales team while setting up the software for our company. This was particularly frustrating since we were drawn to the software due to its user-friendly reputation. The implementation process took a considerable amount of time.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
4
Stephanie
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
February 2017
Seeback Roofing
Seeback Roofing
Pros
The software offers remarkable flexibility in generating reports. With a few exceptions, I also like the SQL database structure, as it allows you to create powerful, professional-looking reports in a simple manner.
Cons
The default reports provided are uninspiring and limited in scope. Some modules can be tiresome and finicky to work with. It becomes inconvenient to switch between modules for minor tasks like creating new tasks or parts.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
John
Construction, 51-100 employees
Less than a year
February 2017
Customer Service
Customer Service
Pros
It greatly assists us in accurately tracking labor and costs.
Cons
Unfortunately, the FT requests feature does not function consistently for certain employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia (Cindi)
Not specified, N/A employees
Free Trial
January 2017
Great Product
Great Product
Pros
I value its ability to effectively track work orders.
Cons
So far, we have not come across any aspects that we dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luann
Not specified, N/A employees
Free Trial
December 2016
CMMS System
CMMS System
Pros
Being web-based, it provides convenient and easy access.
Cons
We have experienced problems with printing when it comes to releasing PMs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Troy
Automotive, 101-500 employees
More than a year
December 2016
The best Maintenance program available.
The best Maintenance program available.
Pros
What impresses me the most about this software is how it can organize even the most disorganized person.
Cons
Overall, there is nothing about this software that I dislike. There might be some areas where I need to acquire additional knowledge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian
Industrial Automation, 51-100 employees
More than a year
December 2016
Maintenance Connection experience.
Maintenance Connection experience.
Pros
The software has an impressive capacity to handle a large amount of information.
Cons
When I need to attend training courses, I find myself investing time in translating to Spanish.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Carlos
Automotive, N/A employees
Less than 6 months
September 2016
Good and reliable software
Good and reliable software
Pros
The inventory functions seamlessly, and the item details are efficient. Most modules operate smoothly, and the training is dependable.
Cons
I believe adding an iPad app to the software would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tom
Aviation & Aerospace, N/A employees
Less than 6 months
August 2016
This review is after a Demo session
This review is after a Demo session
Pros
It is cost-effective and highly responsive to inquiries and appointments.
Cons
The software lacks ease of use, and the interface requires more time to respond.
Ease of use
4
Value for money
8
Customer Support
8
Functionality
4
Ghissou
Facilities Services, N/A employees
Free Trial
August 2016
Good product, good service
Good product, good service
Pros
Right from the start, I had an excellent experience even before becoming a customer. The demo provided clarity, the explanations were comprehensive, and I gained a thorough understanding of the product's capabilities. We purchased the on-premise software, and upon installation, it precisely matched what the seller and their team had described. We encountered an issue regarding supported languages after the purchase, but FasTrak went above and beyond to accommodate our needs.
Cons
There was a breakdown in communication between the sales and technical departments, which led to a misunderstanding about a particular functionality after I purchased the software. Fortunately, the issue has been resolved.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Charles
Electrical/Electronic Manufacturing, N/A employees
Less than 6 months
April 2016
FT Maintenance Review
FT Maintenance Review
Pros
First and foremost, FT Maintenance did not employ any aggressive sales tactics. The software is highly intuitive, and I had it up and running before even attending a training session. It is very easy to comprehend.
Cons
I haven't encountered any aspects of this software that I dislike. It appears to be issue-free.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Douglas
Not specified, N/A employees
Less than 6 months
January 2016
FT Maintenance
FT Maintenance
Pros
The vendor is extremely supportive and willing to assist with any issues. The software offers considerable depth, which has its pros and cons.
Cons
The FT Maintenance program lacks smoothness and intuitiveness. I want to mention that this is the third program of its kind that I have managed.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
4
Leonard
Not specified, N/A employees
More than a year
November 2015
VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE
VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE
Pros
HIGHLY INTUITIVE, SUITABLE FOR INDIVIDUALS WITH LIMITED COMPUTER USAGE TIME.
Cons
I haven't had enough time as a user to provide detailed comments, but I can say that everything has been going great so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
HELIO
Not specified, N/A employees
Less than 6 months
November 2015
FTMaintenence Review
FTMaintenence Review
Pros
What I like most about this software is its affordability. I researched around six different software programs. Honestly, by the third online conference, they all presented essentially the same information and benefits. The price and accessibility to support were the key factors that influenced my decision. I have been satisfied with the software, and all my interactions with support have been positive.
Cons
It's inconvenient to have multiple usernames and passwords for making changes within the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
John
Electrical/Electronic Manufacturing, N/A employees
Less than 6 months
October 2015
So far no issues, it takes time to get used to the ins and outs
So far no issues, it takes time to get used to the ins and outs
Pros
The support was available right from the beginning, and the product includes a wide range of features.
Cons
At this time, I don't have any concerns with the product or vendor.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
David
Electrical/Electronic Manufacturing, N/A employees
Less than 6 months
July 2015
My review of FT Maintenance
My review of FT Maintenance
Pros
The layout is clear and the options and configurations are well-described.
Cons
Some of the windows lack options to close them, but it's easy to figure out how to exit or terminate them.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
tom
Aviation & Aerospace, N/A employees
Less than 6 months
June 2015
Isovolta Group
Isovolta Group
Pros
Navigating through the software is not a problem. Once you try it, you'll love it.
Cons
Logging in can sometimes be a hassle. I'm not sure if it's our computer, but it doesn't occur frequently.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
David
Electrical/Electronic Manufacturing, N/A employees
Less than a year
February 2015
Very useful program with excellent customer service!
Very useful program with excellent customer service!
Pros
Apart from the software being user-friendly and customizable, I must say that the training, assistance, and availability of the service team are unparalleled.
Cons
It takes a little while to get accustomed to the software. However, once you spend some time familiarizing yourself with it, it becomes easy to use.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jim
Utilities, N/A employees
Free Trial
January 2015
City of Greenville Water Department
City of Greenville Water Department
Pros
Great price, excellent service, prompt response!
Cons
The only thing I feel is missing from the product is an iPad app. I would like to integrate it with our fleet of iPads, as they are highly versatile.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gary
Government Administration, N/A employees
Free Trial
January 2015
Isovolta Inc. Review of FTMaintenance
Isovolta Inc. Review of FTMaintenance
Pros
The software is extremely user-friendly and remarkably intuitive. The team at FasTrak is highly responsive and always adept at resolving any issues I encounter.
Cons
So far, I have no grievances, and any issues I have encountered were promptly addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Travis
Electrical/Electronic Manufacturing, N/A employees
Free Trial
January 2015
Nothing but good
Nothing but good
Pros
Ease of use is remarkable. Maintenance workers find it quick and easy to operate. It's excellent for preventive maintenance. The support from the vendor is exceptional!
Cons
It would be desirable to have improved access with remote devices. Printing work orders does seem to be slightly slow.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
George
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Salem Tube - FTMaintenance review
Salem Tube - FTMaintenance review
Pros
It offers a fantastic feature for generating maintenance work orders. It maintains lists and generates reports.
Cons
When preparing a work order, navigating through various tabs is necessary. In terms of reporting, we cannot choose and select custom reports directly from the software.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Yogesh
Not specified, N/A employees
Free Trial
December 2014
Current user for the past 4 years.
Current user for the past 4 years.
Pros
Easy to use. The local tech support is immensely helpful.
Cons
The vendor information needs updating. It still lists "Pager" instead of "Cell."
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tim
Logistics and Supply Chain, N/A employees
Free Trial
December 2014
Crown Poly Fastrak Review
Crown Poly Fastrak Review
Pros
The inventory functionality is impressive, and the item information is robust. Most modules perform admirably, and the training is superb.
Cons
Most of the stock reports are of limited usefulness, and we have to rely heavily on customized reporting. Any desired changes we want to make appear to be very costly based on the sales quote.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Catherine
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Just learning the system
Just learning the system
Pros
I really admire how easy it is to use. Getting around and inputting information is a piece of cake.
Cons
It's too early to form a definitive opinion. As a new user, I haven't had extensive experience with the system.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Bill
Automotive, N/A employees
Free Trial
December 2014
Neri's Bakery Products Inc / FasTrak Review
Neri's Bakery Products Inc / FasTrak Review
Pros
The FasTrak system has significantly improved our parts inventory control, saving our company money by preventing overstocking. Additionally, we can easily load all our parts into the system, streamlining the ordering process when a particular item runs low.
Cons
Our only concern is that we can only have two operators on the system simultaneously, and the only way to accommodate more operators is by purchasing additional licenses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Food & Beverages, N/A employees
Free Trial
December 2014
Fast & Friendly
Fast & Friendly
Pros
Adding tasks is not a problem, and the software is user-friendly, with prompt and effective support.
Cons
Making changes requires navigating through multiple steps, and there is no copy function available using the computer mouse.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Ricky
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Great Product to work with
Great Product to work with
Pros
In my opinion, the standout aspect is their ongoing technical support system, particularly valuable for companies or individuals new to this type of software.
Cons
There isn't really anything negative to mention, except for the support hours, which could possibly be staggered to better support businesses on the east/west coast.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jim
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
Acrowood FTMaint. Review
Acrowood FTMaint. Review
Pros
I found the installation process fairly simple and easy and maintaining the product is also hassle free, thanks to the outstanding support provided.
Cons
The price is slightly higher compared to some of the other solutions we considered, but it is a worthwhile investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014
FasTrak is the best
FasTrak is the best
Pros
The FasTrak team is consistently prompt in providing assistance and offering advice whenever needed. Every person I have worked with knows me by name. I'm not just another anonymous user.
Cons
I would appreciate the availability of one-click reports, such as top 5 reports for a specific week, as well as smoother transitions when exporting reports to Excel.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Paul
Automotive, N/A employees
Free Trial
December 2014
Best money I ever spent!
Best money I ever spent!
Pros
The software brought me out of the Stone Age. I used to rely on spreadsheets for maintenance tracking. It didn't take long for me to realize I could easily transfer my old system by copying and pasting into the new software.
Cons
I don't have anything negative to say. The team at FasTrak SoftWorks is always within reach whenever we need their assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Russell
Electrical/Electronic Manufacturing, N/A employees
Free Trial
December 2014