Fullbay Reviews

Pros

Because a large portion of my work involves mobile and onsite repairs, I appreciate that the program is so flexible and works across various platforms and devices.

Cons

in my opinion the maintenance-tracking features could use work, it should be clearer and more easy for me to tell when specific services are scheduled or overdue.

Pros

Being part of a large diesel and automotive shop, I've found this software to be incredibly comprehensive and able to handle everything our operation requires. It supports managing multiple locations and allows us to switch between shops easily which makes daily coordination so much easier. The system also keeps track of our special-order parts as well as overall inventory. What's reassuring is that the team keeps improving the product over time. We purchased it when it was still fairly early, contributed ideas and feature requests and I can honestly say we were listened to because we directly experienced the improvements.

Cons

At first I wasn't satisfied with the point-of-sale configuration but over time I've noticed substantial improvements in that area. The recent updates have already made a noticeable difference in how smoothly transactions run and I'm genuinely optimistic about the latest changes they've implemented. I look forward to seeing how the POS continues to evolve.

Pros

it is simple and easy to use and I really love the Parts Inventory Management.

Cons

After I fully grasp the 'cycles', I can simplify through the whole implementation process.

Pros

I like that billing is instant, parts are tracked for accountability and there's a customer portal.

Cons

Managing returns and vendor parts is a hassle for me.

Pros

I really appreciate that the system lets me create a paper trail without any paper, with our ongoing issues around missing inventory, this feature makes it a lot easier for me to track exactly who did what and whether actions were correct or not.

Cons

When I only have a partial part number, the search doesn't do me much good, I'd love it if cross-reference results would pop up automatically instead of me having to hunt them down.

Pros

For my business, this platform has boosted success. The work-order workflow, inventory tracking, parts purchasing, checklists and billing are all effortless. It also supports any training or system updates needed to scale the company. Truly unbelievable! Certainly excellent value and very helpful

Cons

I have no complaints whatsoever. Help with training and customization is always offered.

Pros

One thing I really like about it is how easy it is, it's so user-friendly that I can typically fix any mistakes I've made on my own without needing assistance.

Cons

I wish there was a field where I could jot down and save notes, that would be really helpful and I'd also like the option to delete items, such as a product, without being forced to add them to stock first.

Pros

The layout is logical. After a few minutes of getting to know the categories and functions, it became quite simple.

Cons

Not much to critique. If I find something that could be improved, support is usually open to considering it.

Pros

The ease of use and functionality. It just makes sense and flows really well.

Cons

It doesn't integrate with Sage, and there are limitations for technicians.

Pros

The software is relatively simple to start with and easy to train a new user on.

Cons

Some reports aren't formatted the way I would prefer.

Pros

Having one central location for time tracking, AP, and AR is convenient.

Cons

Provides detailed and accurate Work In Progress and Payroll reporting.

Pros

I really value the simplicity and adaptability of the software to suit my business needs. I can efficiently handle all tasks from my laptop, iPad, phone, and other devices. Whenever I require assistance, I can easily reach out via phone or email. The team at Fullbay is incredibly knowledgeable and supportive.

Cons

Since many of my customers' units are heavy equipment or utility trucks, it would be useful to have the option to record and track Hours instead of miles. Some tasks feel a bit clunky, but the software is always improving. An option to print an Invoice Pro-forma without having to invoice the work order first would be great.

Pros

Easy navigation, all information at your fingertips, no need to go through filing cabinets.

Cons

It still seems to be in development, but improvements are happening quickly.

Pros

It transformed our Ma and Pa shop into a corporation. We can quickly see how our shop is performing and if we are profitable. Managing local business fleets has become easier. The estimates are easy to read and it's effortless to accept or deny work. The seamless upgrades are valuable because this software is focused on our industry.

Cons

Setting up inventory is quite a task. For those joining Fullbay, be thorough when adding inventory, avoid shortcuts, and carefully consider your price matrix and categories. Organizing parts like filters, hydraulic fittings, tires, and batteries will make your life easier in the long run.

Pros

I like that it is intuitive to set up and use.

Cons

The search features are limited. I'd like to be able to search all repairs for a unit, not just the first one on each Service Order.

Pros

I really value the simplicity and adaptability of the software to suit my business needs. I can efficiently handle all tasks from my laptop, iPad, phone, and other devices. Whenever I require assistance, I can easily reach out via phone or email. The team at Fullbay is incredibly knowledgeable and supportive.

Cons

It logs you out if you've been idle too long or if you open another web page.

Pros

It's an online software, great for mobile technicians, and it's user-friendly.

Cons

Tracking technician time involves too many steps. We would like to see how much time each tech has on an action item, even with multiple techs on each step, just by looking at a Service Order.

Pros

FULL BAY HAS HELPED US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICIENCY.

Cons

There needs to be a better way to prioritize jobs.

Pros

Fullbay has significantly reduced my office time. It dropped even more when I switched to QuickBooks online. The data transfer from Fullbay to QuickBooks is instant. There are no more paper time cards to review and calculate. The service process is streamlined, and invoicing is not a problem anymore. Overall, this product has been a 10 out of 10 for my business. Also, the support staff is amazing.

Cons

My only complaint is that the main screen doesn't show part location when looking for an inventory part. It shows cost and sell prices, but I'd prefer to see part location instead. Being a small shop without a parts manager, my mechanics pull and bill their parts. I would like the cost and sell prices removed from the inventory screen in favor of part location.

Pros

The ease of navigating through the program and the customer support.

Cons

I didn't set it up, and changing things can be a bit of a hassle.