Fullbay Reviews

Pros

I use it to keep every tech in the shop organized while also making sure invoicing and office tasks are always current.

Cons

In my experience because it's built as a paperless system, I find that signatures for invoices don't appear on the printed copies.

Pros

For our team, the whole procedure is spot-on and the transparency it offers our customers really stands out. It has taken us up several notches in capability, very professional all around.

Cons

Honestly I can't find anything to complain about. When it's used correctly, I haven't experienced any problems at all.

Pros

Everything about the app is simple and easy to use. I really appreciate the helpful videos in the Help & Training section, those instructional clips guided me through the tool and made it easy for me to set up and process Service Orders smoothly.

Cons

I'd really appreciate a built-in live chat feature so I can get real-time help whenever I run into problems that I can't figure out by myself.

Pros

I value the way it constructs the work order details and incorporates the pricing seamlessly into the invoice.

Cons

Haven't seen anything negative yet. Works great with my cell phone and tablet too.

Pros

I like that I can easily keep financial records. It integrates with QuickBooks and our payment processing software.

Cons

Uploading inventory can be a bit chaotic, but customer service has always been helpful when I have issues.

Pros

Fullbay is effective for managing inventory, handling and recording bills, generating customer invoices, and building a custom database for your company. I started using Fullbay after the company had been using it as a primary system for about two years and was immediately impressed by the extensive database of customer info, units, and vendor info. Since everything entered into the system is remembered and organized, it's easy to search for a customer, trailer, truck, bill, or vendor and find the information you need.

Cons

The interface can be a bit overwhelming at first, with lots of different menus, but they all serve a necessary function. Also, you're dependent on an internet connection. While this works well when you have reliable internet and the cloud functionality is useful for real-time tracking, if your connection is slow or unreliable, you may need to refresh the browser app multiple times to get it to load. A standalone phone app that could run offline and sync when reconnected would likely solve this issue.

Pros

The ease of navigating through Fullbay is impressive.

Cons

Whenever I try to watch a training video, it takes a long time to download.

Pros

Ease of invoice reporting, tracking tasks and repairs, and tracking costs.

Cons

Not many cons. Sometimes it can be hard to navigate.

Pros

Since most of my business involves mobile/onsite repairs, I appreciate how versatile the software is in that it runs on multiple platforms.

Cons

The maintenance tracking needs some improvement. It should be a little easier to see when particular services are due.

Pros

This software is so comprehensive that it meets all the needs of our large diesel and automotive shop. It can manage multiple shops, allowing us to move fluidly between them. It handles our special-order parts and inventory. Plus, they continuously improve it. We purchased this software in its early stages and have seen our suggestions implemented.

Cons

I was initially unhappy with the point of sale setup, but I've seen significant improvements and am looking forward to the recent changes.

Pros

Intuitive and simple to use. I love the Parts Inventory Management.

Cons

Once you understand the "cycles," you can easily go through implementation.

Pros

Instant billing, parts accountability, and customer portal.

Cons

Dealing with returns and vendor parts.

Pros

I like that you can maintain a paper trail without paper. With issues of lost inventory, this helps pinpoint who is doing what right or wrong.

Cons

If I only have a partial part number, it's no help. I would like cross-references to pull up automatically.

Pros

Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists, and invoicing are seamless. Fullbay offers support for training or system changes to help grow your business. Absolutely amazing! Definitely a great value.

Cons

No concerns or issues at all. Training and customization are always available.

Pros

I find it to be quite intuitive, and I can typically rectify any errors I make without needing help.

Cons

There's no option to save notes, which would be helpful. Also, removing items like products without adding them to stock would be beneficial.

Pros

The way work orders are generated works very well for me and I also appreciate how clearly pricing appears on invoices.

Cons

Overall I haven't found any problems so far, it works great on my cell phone and the tablet experience is fine too.

Pros

Maintaining financial records has become much easier for me especially since the system connects smoothly with QuickBooks and our payment processing tools.

Cons

When I upload inventory it can feel a bit messy, yet customer support has reliably helped me whenever problems arise.

Pros

When I started using this tool, after the company had already relied on it as the main system for about two years, I was immediately struck by how extensive the database is for customer records, units and vendors. In my experience it handles inventory keeping, bill handling and recording and creating invoices for customers very effectively and it's flexible enough to build a custom database tailored to our company's needs. Because everything you put into the system is remembered and organized, I find it quick and simple to search for a customer, trailer, truck, bill, or vendor and pull up the information I need which has saved me time when resolving issues or answering client questions.

Cons

One downside I noticed is that the interface can feel a bit dry at first, with lots of different menus to navigate although each menu does serve a necessary function. I'm also dependent on having an internet connection. When I have constant access the cloud features are very useful for tracking everything in real time but if my connection is slow or unreliable I end up refreshing the browser app multiple times just to get it to load. That's especially frustrating when I'm out in the yard or on the road and I think a standalone phone app that runs offline and syncs when reconnected would likely fix this issue.

Pros

I really like how easy it is to navigate Fullbay

Cons

Whenever I attempt to watch a training video, it consistently takes way too long to download

Pros

invoicing is really simple to handle, the reporting tools are reliable and I can easily keep track of tasks and repairs while monitoring costs.

Cons

There aren't many drawbacks for me but occasionally I struggle with navigation and find parts of the interface hard to get around.