Hippo CMMS Reviews

Pros

It's quite simple to navigate and add to when necessary.

Cons

It's somewhat restrictive when printing preventive maintenance work orders in batches.

Pros

The software's ease of use and flexibility are commendable. Customer support has been instrumental in resolving any issues we've encountered.

Cons

Initially, adding equipment was a bit awkward, but with assistance from customer support, we managed to resolve the issues.

Pros

It's easy to set up and use, with a smooth workflow.

Cons

Changing permissions isn't as direct as I would prefer.

Pros

I rely on its ability to track work orders and create pre-scheduled tasks effectively.

Cons

It would be helpful to have tabs distinguishing between tenant and landlord spaces. Some entries aren't alphabetized, and an amenities tab would be useful for items like trash cans, hand dryers, and light fixtures. Also, the software seems geared towards street legal vehicles, whereas we have various types like scissor lifts and forklifts that need to be accommodated.

Pros

The layout is intuitive to navigate. With multiple facilities, I can quickly check the dashboard to prioritize tasks. It's also visually appealing and not sterile.

Cons

Honestly, I didn't encounter any major hurdles; it only took me a day to get the hang of it.

Pros

I love how it's user-friendly this product is, especially with the ability to coordinate across our four facilities. It greatly simplifies our maintenance operations.

Cons

I can't think of anything I'd want to change. I likeall the features as they are, and adding more might complicate things unnecessarily.

Pros

The software interface is easy to navigate. Customer and technical support are reliable allies, providing quick help and solutions. They regularly improve the software in response to user input.

Cons

Sometimes, changes made in one grid require navigating to another grid to make corresponding adjustments for a piece of equipment.

Pros

I'm still in the process of learning the system and gaining more experience.

Cons

It's a bit inconvenient that all resources must be closed out before completing tasks in Hippo.

Pros

What I love most about this tool is its ability to analyze user behavior, leading to effective CRM strategies that benefit the company.

Cons

It would be immensely helpful if finding specific content were more intuitive and easier. Currently, it's spread across different menus and involves navigating through multiple layers of search options.

Pros

The information provided by Mel from HIPPO was incredibly useful and easy to apply when scheduling a work order.

Cons

I'm currently exploring adding a separate calendar for our wine line, aside from our sparkling line. I'm still reviewing the information provided to see if this is feasible! Perhaps the request for a review could be sent after HIPPO's IT team assists the client, as I feel rushed filling this out without fully reviewing the information. But that could just be my issue! LOL!

Pros

I absolutely adore the immediate, knowledgeable, and friendly support provided by your team. As a newcomer to this system with many questions, I've received amazing assistance. I'm still wrapping my head around certain aspects, but I'm very pleased with how user-friendly it is. I'm confident it will become more intuitive as I continue to learn.

Cons

A true cycle count feature for parts is crucial for our operations. It's essential to verify inventory accuracy through random weekly checks. Also, technicians should search for parts by part number rather than part name, as it's more efficient and aligns with manual references for machine parts.

Pros

It's easy to operate, particularly on mobile devices, highlighting its simple design as a standout feature.

Cons

It's frustrating that I can't open multiple tabs on the web browser while using the software.

Pros

For the most part, it's easy to use, although I'm still in the learning phase.

Cons

I wish there was an option to print the current page on the screen, such as equipment lists.

Pros

The ability to perform first-line inspections and track parts automatically is incredibly convenient for communicating with other technicians on different shifts.

Cons

Coordinating data entry among multiple team members in our small company sometimes leads to duplicate entries for parts, which can be problematic.

Pros

Both technical support and administration were speedy, friendly, and knowledgeable.

Cons

A visual flow chart illustrating data connections would greatly improve understanding and streamline equipment naming and parts linking.

Pros

Hippo is relatively easy to set up and operate, making it simple to introduce to new users. The recurring and scheduled work orders are particularly useful for preventive maintenance tasks. The recent mobile app release has made Hippo even more accessible on the go, which is crucial for our organization. While I likethe database query tool, I wish there was an option to duplicate queries. The customer service is exceptional and unmatched!

Cons

One of the main challenges we face with Hippo is locating newly opened work orders. It would be beneficial to have a dedicated queue for new work orders awaiting assignment, rather than searching through all active orders. The mobile app has improved the search function, but it requires re-entering search criteria for each navigation. Additionally, customizable field layouts for work orders would be a significant enhancement, allowing us to tailor fields and requirements to our specific needs.

Pros

It's user-friendly and covers most requirements of a CMMS system. As you learn, you can gradually add more features to tailor it to your needs.

Cons

It's user-friendly and easy to learn independently if you have experience with CMMS systems.

Pros

The support team's quick response time is truly impressive.

Cons

I have nothing negative to say about this product.

Pros

This software makes maintenance tracking and work order scheduling incredibly simple.

Cons

Once all assets were added, the software significantly streamlined scheduling work orders and maintaining records, despite the initial challenge of gathering all necessary information.

Pros

I value the responsiveness of the support team and the software updates driven by customer feedback.

Cons

Some features aren't very adaptable, which required my team and me to find workarounds.