Hippo CMMS

Hippo CMMS Review

Pros

I like its constant availability and the ability to monitor multiple sites effortlessly.

Cons

The interface feels a bit cumbersome, and I find the support for technical issues lacking, especially since it's all video-based.

Great for work order processing

Pros

The software's simplicity, its functionalities, and how it tracks expenses are impressive.

Cons

When I need to cancel something, I can only choose to decline it, which can be frustrating.

Review for Hippo

Pros

We conduct scheduled walkthroughs of our buildings and use it for asset tracking.

Cons

Moving scheduled maintenance dates around is quite challenging.

Operational usage in the field

Pros

The editing feature is invaluable for tracking the progress of job orders, and it's easy for both requesters and administrators to follow.

Cons

Updating the mobile app needs to be more precise. It would be great to have a table showing jobs organized by resources and including their due dates on work orders. This would really help technicians track job progress day-to-day.

Comments from a school perspective.

Pros

It's direct for all users and allows me to generate reports to track various aspects.

Cons

Creating reports with the specific information I need is quite complex.

Hippo CMMS

Pros

I can easily check equipment status and history, and organize items by facility.

Cons

The system tends to slow down, especially later in the day. Extracting enterprise-level reports is challenging due to the numerous criteria available. For example, Facility ID isn't direct as it's assigned within the system rather than using the facility's name. Simplifying the entry of floor plans, locations, and buildings would be beneficial. I often have to backtrack to ensure data is correctly entered. Customer service has varied from helpful to directing me to online resources.

Cobra Puma Golf

Pros

The program operates on a reliable foundation. We've never encountered any issues accessing it.

Cons

Generating reports is tough for me. I wish there was an easier way to quickly produce monthly performance reports with graphics. Also, running reports on specific equipment is something I haven't quite figured out yet.

Poor product, terrible customer service

Pros

I don't find anything beneficial about the tool. It doesn't function well as an enterprise software.

Cons

The customer portal is the sole means to contact a service representative, but the old chat method allowed filling in all details before redirecting to the support portal. There's no option to speak directly with someone via phone; all extensions go to voicemail that's rarely returned. If our regional rep is away, we have to wait until they return, without any backup coverage. Customer service has declined since the buyout. Also, the Google SSO icon appears inactive but is actually clickable.

3 year review

Pros

Running reports is intuitive, and they provide just the right amount of detail.

Cons

I need guidance on making changes. Can you assist with that?

A Potentially good software with the poorest Customer support.

Pros

Basic tasks like creating and adding assets, and scheduling items are manageable. However, there's potential for more powerful features to make it function more like a project management tool.

Cons

Customer service and response time are concerning. The lack of updates on the status of current tickets doesn't inspire confidence in the software.