- Home
- CMMS Software
- Hippo CMMS
Reviews
Hippo CMMS Reviews
73 Review(s)
softwareOverall Rating
4.3
73 Review(s)
Rating Distribution
5
(35)
4
(29)
3
(7)
2
(2)
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.3
73 Review(s)
Rating Distribution
5
(35)
4
(29)
3
(7)
2
(2)
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Hippo CMMS Review
Hippo CMMS Review
Pros
I like its constant availability and the ability to monitor multiple sites effortlessly.
Cons
The interface feels a bit cumbersome, and I find the support for technical issues lacking, especially since it's all video-based.
Ease of use
7
Value for money
8
Customer Support
5
Functionality
8
Ross
Biotechnology, 500+ employees
More than a year
June 2024
Great for work order processing
Great for work order processing
Pros
The software's simplicity, its functionalities, and how it tracks expenses are impressive.
Cons
When I need to cancel something, I can only choose to decline it, which can be frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melody
Non-Profit Organization Management, 51-100 employees
More than a year
May 2024
Review for Hippo
Review for Hippo
Pros
We conduct scheduled walkthroughs of our buildings and use it for asset tracking.
Cons
Moving scheduled maintenance dates around is quite challenging.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jamey
Banking, 101-500 employees
More than a year
May 2024
Operational usage in the field
Operational usage in the field
Pros
The editing feature is invaluable for tracking the progress of job orders, and it's easy for both requesters and administrators to follow.
Cons
Updating the mobile app needs to be more precise. It would be great to have a table showing jobs organized by resources and including their due dates on work orders. This would really help technicians track job progress day-to-day.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Derek
Non-Profit Organization Management, 500+ employees
More than a year
May 2024
Comments from a school perspective.
Comments from a school perspective.
Pros
It's direct for all users and allows me to generate reports to track various aspects.
Cons
Creating reports with the specific information I need is quite complex.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
jerry
Education Management, 101-500 employees
More than a year
April 2024
Hippo CMMS
Hippo CMMS
Pros
I can easily check equipment status and history, and organize items by facility.
Cons
The system tends to slow down, especially later in the day. Extracting enterprise-level reports is challenging due to the numerous criteria available. For example, Facility ID isn't direct as it's assigned within the system rather than using the facility's name. Simplifying the entry of floor plans, locations, and buildings would be beneficial. I often have to backtrack to ensure data is correctly entered. Customer service has varied from helpful to directing me to online resources.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Eric
Airlines/Aviation, 101-500 employees
More than a year
March 2024
Cobra Puma Golf
Cobra Puma Golf
Pros
The program operates on a reliable foundation. We've never encountered any issues accessing it.
Cons
Generating reports is tough for me. I wish there was an easier way to quickly produce monthly performance reports with graphics. Also, running reports on specific equipment is something I haven't quite figured out yet.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Richard
Sporting Goods, 51-100 employees
More than a year
March 2024
Poor product, terrible customer service
Poor product, terrible customer service
Pros
I don't find anything beneficial about the tool. It doesn't function well as an enterprise software.
Cons
The customer portal is the sole means to contact a service representative, but the old chat method allowed filling in all details before redirecting to the support portal. There's no option to speak directly with someone via phone; all extensions go to voicemail that's rarely returned. If our regional rep is away, we have to wait until they return, without any backup coverage. Customer service has declined since the buyout. Also, the Google SSO icon appears inactive but is actually clickable.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Dan
Education Management, 101-500 employees
More than a year
March 2024
3 year review
3 year review
Pros
Running reports is intuitive, and they provide just the right amount of detail.
Cons
I need guidance on making changes. Can you assist with that?
Ease of use
8
Value for money
8
Customer Support
2
Functionality
7
Paul
Education Management, 500+ employees
More than a year
January 2024
A Potentially good software with the poorest Customer support.
A Potentially good software with the poorest Customer support.
Pros
Basic tasks like creating and adding assets, and scheduling items are manageable. However, there's potential for more powerful features to make it function more like a project management tool.
Cons
Customer service and response time are concerning. The lack of updates on the status of current tickets doesn't inspire confidence in the software.
Ease of use
8
Value for money
10
Customer Support
2
Functionality
8
Abhilash
Building Materials, 51-100 employees
More than a year
December 2022
Absolutely critical maintenance tool
Absolutely critical maintenance tool
Pros
What stands out most to me is how easy it is to use. I particularly like the portability of the Hippo CMMS app on my iPad.
Cons
Any questions or issues are handled with a simple phone call.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Facilities Services, 51-100 employees
More than a year
August 2022
Maintenance On the Move!
Maintenance On the Move!
Pros
Our agency needed building maintenance software to track our work, provide insights into our equipment and systems, and manage daily tasks. After evaluating six products with a team of employees including a director, manager, and team members, we chose Hippo CMMS. One standout feature was the ability to scan maps of our buildings and pinpoint equipment and systems. Creating detailed reports for each building visually enhanced our operations and distinguished Hippo from other options.
Cons
We struggle most with modules like adding resources to work orders. While the system allows adding another technician or resource, there's limited space to note what the original resource accomplished before assigning another. This can lead to confusion when responsibilities change. Adding inventory is also time-consuming; we're considering using barcoding to streamline this process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Wendie
Health, Wellness and Fitness, 101-500 employees
More than a year
July 2022
Hiccups with Hippo
Hiccups with Hippo
Pros
Precision, adaptability, and versatility.
Cons
It's not simple to start using the software without proper training.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Cameron
Biotechnology, 101-500 employees
More than a year
July 2022
Value
Value
Pros
Managing client payments, including late fees and maintenance requests, is crucial.
Cons
Customer support and response times, whether by phone or email, can be lengthy.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Tabatha
Non-Profit Organization Management, 1-10 employees
June 2022
Ease of use and everything being under one roof.
Ease of use and everything being under one roof.
Pros
It's easy to use for scheduling, communication, generating reports, and especially for accessing technical support.
Cons
Setting up all our association's information in the software initially was quite involved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Medical Practice, 101-500 employees
More than a year
May 2022
Organized WORK ORDERS
Organized WORK ORDERS
Pros
It's fantastic for tracking trades and work orders, and for generating historical reports when needed.
Cons
It's not the most intuitive platform to navigate, for both me and our building custodians. Some administrative tasks are tricky, but fortunately, we can seek help through HIPPO CHAT.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Melonai
Education Management, 101-500 employees
More than a year
February 2022
i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use
i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use
Pros
It's user-friendly, and support is readily available when needed.
Cons
I would like having a centralized history of parts used inventory for each vehicle.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
chris
Aviation & Aerospace, 51-100 employees
Less than a year
November 2021
Great Software for PM's
Great Software for PM's
Pros
The software is direct to use and train on. Most operators with moderate computer skills pick it up quickly. The reporting capabilities are excellent, and the service is top-notch. The mobile app has proven very effective for several of our applications.
Cons
In the first year, there were browser compatibility issues for some users, though these seem to have been resolved. Users with lower computer skills, particularly logging in, faced challenges. Customizing email notifications is also limited.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tod
Aviation & Aerospace, 101-500 employees
More than a year
October 2021
Small Site
Small Site
Pros
I like its electronic system for tracking both scheduled and on-demand work orders. Its reporting capabilities and ease of use were decisive factors for choosing this software.
Cons
It's costly for smaller sites, especially considering additional app costs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Corinne
Health, Wellness and Fitness, 11-50 employees
More than a year
October 2021
Great Product
Great Product
Pros
This product is very intuitive and allows for creating scheduled templates to avoid repetitive work order entries.
Cons
The reports provided are standard and don't allow for easy creation of custom reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Facilities Services, 1-10 employees
Less than a year
September 2021
not bad for the price
not bad for the price
Pros
It's quite simple to navigate and add to when necessary.
Cons
It's somewhat restrictive when printing preventive maintenance work orders in batches.
Ease of use
5
Value for money
10
Customer Support
5
Functionality
7
Terry
Packaging and Containers, 51-100 employees
Less than a year
August 2021
Hippo satisfaction
Hippo satisfaction
Pros
The software's ease of use and flexibility are commendable. Customer support has been instrumental in resolving any issues we've encountered.
Cons
Initially, adding equipment was a bit awkward, but with assistance from customer support, we managed to resolve the issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ernie
Hospital & Health Care, 51-100 employees
More than a year
August 2021
Woodfords
Woodfords
Pros
It's easy to set up and use, with a smooth workflow.
Cons
Changing permissions isn't as direct as I would prefer.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Greg
Non-Profit Organization Management, 500+ employees
More than a year
July 2021
First 7 months of use and 1100 HWO entered
First 7 months of use and 1100 HWO entered
Pros
I rely on its ability to track work orders and create pre-scheduled tasks effectively.
Cons
It would be helpful to have tabs distinguishing between tenant and landlord spaces. Some entries aren't alphabetized, and an amenities tab would be useful for items like trash cans, hand dryers, and light fixtures. Also, the software seems geared towards street legal vehicles, whereas we have various types like scissor lifts and forklifts that need to be accommodated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Facilities Services, 51-100 employees
Less than a year
June 2021
Best Yet
Best Yet
Pros
The layout is intuitive to navigate. With multiple facilities, I can quickly check the dashboard to prioritize tasks. It's also visually appealing and not sterile.
Cons
Honestly, I didn't encounter any major hurdles; it only took me a day to get the hang of it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jack
Alternative Medicine, 500+ employees
Less than 6 months
June 2021
Ease of use
Ease of use
Pros
I love how it's user-friendly this product is, especially with the ability to coordinate across our four facilities. It greatly simplifies our maintenance operations.
Cons
I can't think of anything I'd want to change. I likeall the features as they are, and adding more might complicate things unnecessarily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Samantha
Hospital & Health Care, 51-100 employees
More than a year
May 2021
Hippo CMMS - Working for 'You'!
Hippo CMMS - Working for 'You'!
Pros
The software interface is easy to navigate. Customer and technical support are reliable allies, providing quick help and solutions. They regularly improve the software in response to user input.
Cons
Sometimes, changes made in one grid require navigating to another grid to make corresponding adjustments for a piece of equipment.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Dave
Medical Devices, 500+ employees
More than a year
May 2021
Hippo review
Hippo review
Pros
I'm still in the process of learning the system and gaining more experience.
Cons
It's a bit inconvenient that all resources must be closed out before completing tasks in Hippo.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Robert
Hospital & Health Care, 11-50 employees
Less than a year
April 2021
Excellent tool
Excellent tool
Pros
What I love most about this tool is its ability to analyze user behavior, leading to effective CRM strategies that benefit the company.
Cons
It would be immensely helpful if finding specific content were more intuitive and easier. Currently, it's spread across different menus and involves navigating through multiple layers of search options.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 101-500 employees
More than a year
April 2021
Scheduling a work order
Scheduling a work order
Pros
The information provided by Mel from HIPPO was incredibly useful and easy to apply when scheduling a work order.
Cons
I'm currently exploring adding a separate calendar for our wine line, aside from our sparkling line. I'm still reviewing the information provided to see if this is feasible! Perhaps the request for a review could be sent after HIPPO's IT team assists the client, as I feel rushed filling this out without fully reviewing the information. But that could just be my issue! LOL!
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Bob
Wine and Spirits, 11-50 employees
Less than 6 months
April 2021
Better than I could have hoped
Better than I could have hoped
Pros
I absolutely adore the immediate, knowledgeable, and friendly support provided by your team. As a newcomer to this system with many questions, I've received amazing assistance. I'm still wrapping my head around certain aspects, but I'm very pleased with how user-friendly it is. I'm confident it will become more intuitive as I continue to learn.
Cons
A true cycle count feature for parts is crucial for our operations. It's essential to verify inventory accuracy through random weekly checks. Also, technicians should search for parts by part number rather than part name, as it's more efficient and aligns with manual references for machine parts.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Aubree
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
April 2021
Great value for the cost
Great value for the cost
Pros
It's easy to operate, particularly on mobile devices, highlighting its simple design as a standout feature.
Cons
It's frustrating that I can't open multiple tabs on the web browser while using the software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jose
Mining & Metals, 51-100 employees
Less than 6 months
March 2021
Still green
Still green
Pros
For the most part, it's easy to use, although I'm still in the learning phase.
Cons
I wish there was an option to print the current page on the screen, such as equipment lists.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Dwayne
Building Materials, 11-50 employees
Less than a year
March 2021
First time user of anything like this.
First time user of anything like this.
Pros
The ability to perform first-line inspections and track parts automatically is incredibly convenient for communicating with other technicians on different shifts.
Cons
Coordinating data entry among multiple team members in our small company sometimes leads to duplicate entries for parts, which can be problematic.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Shaun
Building Materials, 51-100 employees
More than a year
February 2021
CMMS
CMMS
Pros
Both technical support and administration were speedy, friendly, and knowledgeable.
Cons
A visual flow chart illustrating data connections would greatly improve understanding and streamline equipment naming and parts linking.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Roy
Food Production, 11-50 employees
Less than 6 months
February 2021
A rich tool that's keeps getting better and better
A rich tool that's keeps getting better and better
Pros
Hippo is relatively easy to set up and operate, making it simple to introduce to new users. The recurring and scheduled work orders are particularly useful for preventive maintenance tasks. The recent mobile app release has made Hippo even more accessible on the go, which is crucial for our organization. While I likethe database query tool, I wish there was an option to duplicate queries. The customer service is exceptional and unmatched!
Cons
One of the main challenges we face with Hippo is locating newly opened work orders. It would be beneficial to have a dedicated queue for new work orders awaiting assignment, rather than searching through all active orders. The mobile app has improved the search function, but it requires re-entering search criteria for each navigation. Additionally, customizable field layouts for work orders would be a significant enhancement, allowing us to tailor fields and requirements to our specific needs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Christopher
Hospitality, 51-100 employees
More than a year
February 2021
support
support
Pros
It's user-friendly and covers most requirements of a CMMS system. As you learn, you can gradually add more features to tailor it to your needs.
Cons
It's user-friendly and easy to learn independently if you have experience with CMMS systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ron
Mechanical or Industrial Engineering, 51-100 employees
More than a year
January 2021
Quick to react
Quick to react
Pros
The support team's quick response time is truly impressive.
Cons
I have nothing negative to say about this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Real Estate, 11-50 employees
More than a year
January 2021
Quality software
Quality software
Pros
This software makes maintenance tracking and work order scheduling incredibly simple.
Cons
Once all assets were added, the software significantly streamlined scheduling work orders and maintaining records, despite the initial challenge of gathering all necessary information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Warehousing, 51-100 employees
Less than a year
December 2020
Happy with Hippo
Happy with Hippo
Pros
I value the responsiveness of the support team and the software updates driven by customer feedback.
Cons
Some features aren't very adaptable, which required my team and me to find workarounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Giovanni
Hospitality, 51-100 employees
Less than a year
December 2020
Flexible, Adaptable, Evolving CMMS
Flexible, Adaptable, Evolving CMMS
Pros
Hippo CMMS consistently strives to meet the end-user needs of its customers. We've been using this software in our school division since 2015 and have witnessed ongoing improvements that set Hippo apart from other options we considered.
Cons
Occasionally, the application encounters technical glitches, like access issues or malfunctions with certain features. These are understandable as the Hippo team continuously updates and improves the software. Data entry levels can also be cumbersome, particularly when adding new equipment that requires detailed company and model information. Enhancing the association of equipment with parts or related items, such as faucets, would streamline our processes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
John
Education Management, 500+ employees
More than a year
December 2020
Making complex things simple
Making complex things simple
Pros
The interface of Hippo is very intuitive and easy to learn, supported by excellent training documentation and videos.
Cons
It would have been beneficial to have additional category dropdown lists for Demand Work Orders, although it's not essential.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stefan
Chemicals, 11-50 employees
Less than 6 months
October 2020
My thoughts on HIPPO
My thoughts on HIPPO
Pros
The ease of use and superb customer support are standout features for me. I likebeing able to attach photos, documents, and digital maintenance manuals to work orders, not to mention using floor plans.
Cons
Customizing reports and work order print options would be helpful to meet specific customer and regulatory needs. Adjusting decimal places in unit functions on work orders and adding dates in unit sections would enhance functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Walter
Hospital & Health Care, 1-10 employees
Less than 6 months
October 2020
Eddie Markus
Eddie Markus
Pros
The web-based nature of the software is a definite advantage.
Cons
The software lacks customization options, barcode scanning capabilities, and has limited MRO back flush options, which complicates parts management when multiple PMs require the same parts.
Ease of use
7
Value for money
6
Customer Support
10
Functionality
4
Eddie
Food Production, 51-100 employees
More than a year
September 2020
Functional for PM's reviewing
Functional for PM's reviewing
Pros
PM scheduling is beneficial, although it took some effort initially to master its integration.
Cons
The history of work performed on individual equipment pieces is lacking. It would be beneficial to access a comprehensive work history in the comments section of each equipment record and track equipment attached to scheduled work orders.
Ease of use
3
Value for money
2
Customer Support
7
Functionality
3
Steve
Facilities Services, 500+ employees
More than a year
September 2020
Hippo review
Hippo review
Pros
Running reports and training employees on the software are direct tasks.
Cons
Finding information about work orders and reopening accidentally closed work orders can be challenging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Brian
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
September 2020
Just easy
Just easy
Pros
From implementation to pricing, usability, and training, everything about this software is simple.
Cons
Some functionalities are missing, and integration with other software can be problematic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Travis
Aviation & Aerospace, 500+ employees
More than a year
August 2020
Snapshot of the software
Snapshot of the software
Pros
It's incredibly user-friendly to navigate. The service and support team are always available and delightful to interact with.
Cons
Certain features are restricted from user access.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Joe
Food Production, 500+ employees
More than a year
August 2020
Awesome product for maintenance tracking!
Awesome product for maintenance tracking!
Pros
Hippo CMMS has been a fantastic tool for us over the past couple of years. It's been easy to manage inventory, maintenance requests, and training new team members every month.
Cons
So far, I haven't encountered anything I dislike about it. Perhaps improving customer support response times could be beneficial.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Samantha
Computer Software, 500+ employees
More than a year
August 2020
Aggressive Hydraulics
Aggressive Hydraulics
Pros
The email alert and calendar functionalities are exceptionally handy.
Cons
It frequently stalls when I'm entering maintenance activities.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Jason
Machinery, 51-100 employees
Less than 6 months
August 2020
Filters
Sort by:
Hippo CMMS Review
Hippo CMMS Review
Pros
I like its constant availability and the ability to monitor multiple sites effortlessly.
Cons
The interface feels a bit cumbersome, and I find the support for technical issues lacking, especially since it's all video-based.
Ease of use
7
Value for money
8
Customer Support
5
Functionality
8
Ross
Biotechnology, 500+ employees
More than a year
June 2024
Great for work order processing
Great for work order processing
Pros
The software's simplicity, its functionalities, and how it tracks expenses are impressive.
Cons
When I need to cancel something, I can only choose to decline it, which can be frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melody
Non-Profit Organization Management, 51-100 employees
More than a year
May 2024
Review for Hippo
Review for Hippo
Pros
We conduct scheduled walkthroughs of our buildings and use it for asset tracking.
Cons
Moving scheduled maintenance dates around is quite challenging.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jamey
Banking, 101-500 employees
More than a year
May 2024
Operational usage in the field
Operational usage in the field
Pros
The editing feature is invaluable for tracking the progress of job orders, and it's easy for both requesters and administrators to follow.
Cons
Updating the mobile app needs to be more precise. It would be great to have a table showing jobs organized by resources and including their due dates on work orders. This would really help technicians track job progress day-to-day.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Derek
Non-Profit Organization Management, 500+ employees
More than a year
May 2024
Comments from a school perspective.
Comments from a school perspective.
Pros
It's direct for all users and allows me to generate reports to track various aspects.
Cons
Creating reports with the specific information I need is quite complex.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
jerry
Education Management, 101-500 employees
More than a year
April 2024
Hippo CMMS
Hippo CMMS
Pros
I can easily check equipment status and history, and organize items by facility.
Cons
The system tends to slow down, especially later in the day. Extracting enterprise-level reports is challenging due to the numerous criteria available. For example, Facility ID isn't direct as it's assigned within the system rather than using the facility's name. Simplifying the entry of floor plans, locations, and buildings would be beneficial. I often have to backtrack to ensure data is correctly entered. Customer service has varied from helpful to directing me to online resources.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Eric
Airlines/Aviation, 101-500 employees
More than a year
March 2024
Cobra Puma Golf
Cobra Puma Golf
Pros
The program operates on a reliable foundation. We've never encountered any issues accessing it.
Cons
Generating reports is tough for me. I wish there was an easier way to quickly produce monthly performance reports with graphics. Also, running reports on specific equipment is something I haven't quite figured out yet.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Richard
Sporting Goods, 51-100 employees
More than a year
March 2024
Poor product, terrible customer service
Poor product, terrible customer service
Pros
I don't find anything beneficial about the tool. It doesn't function well as an enterprise software.
Cons
The customer portal is the sole means to contact a service representative, but the old chat method allowed filling in all details before redirecting to the support portal. There's no option to speak directly with someone via phone; all extensions go to voicemail that's rarely returned. If our regional rep is away, we have to wait until they return, without any backup coverage. Customer service has declined since the buyout. Also, the Google SSO icon appears inactive but is actually clickable.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Dan
Education Management, 101-500 employees
More than a year
March 2024
3 year review
3 year review
Pros
Running reports is intuitive, and they provide just the right amount of detail.
Cons
I need guidance on making changes. Can you assist with that?
Ease of use
8
Value for money
8
Customer Support
2
Functionality
7
Paul
Education Management, 500+ employees
More than a year
January 2024
A Potentially good software with the poorest Customer support.
A Potentially good software with the poorest Customer support.
Pros
Basic tasks like creating and adding assets, and scheduling items are manageable. However, there's potential for more powerful features to make it function more like a project management tool.
Cons
Customer service and response time are concerning. The lack of updates on the status of current tickets doesn't inspire confidence in the software.
Ease of use
8
Value for money
10
Customer Support
2
Functionality
8
Abhilash
Building Materials, 51-100 employees
More than a year
December 2022
Absolutely critical maintenance tool
Absolutely critical maintenance tool
Pros
What stands out most to me is how easy it is to use. I particularly like the portability of the Hippo CMMS app on my iPad.
Cons
Any questions or issues are handled with a simple phone call.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Facilities Services, 51-100 employees
More than a year
August 2022
Maintenance On the Move!
Maintenance On the Move!
Pros
Our agency needed building maintenance software to track our work, provide insights into our equipment and systems, and manage daily tasks. After evaluating six products with a team of employees including a director, manager, and team members, we chose Hippo CMMS. One standout feature was the ability to scan maps of our buildings and pinpoint equipment and systems. Creating detailed reports for each building visually enhanced our operations and distinguished Hippo from other options.
Cons
We struggle most with modules like adding resources to work orders. While the system allows adding another technician or resource, there's limited space to note what the original resource accomplished before assigning another. This can lead to confusion when responsibilities change. Adding inventory is also time-consuming; we're considering using barcoding to streamline this process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Wendie
Health, Wellness and Fitness, 101-500 employees
More than a year
July 2022
Hiccups with Hippo
Hiccups with Hippo
Pros
Precision, adaptability, and versatility.
Cons
It's not simple to start using the software without proper training.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Cameron
Biotechnology, 101-500 employees
More than a year
July 2022
Value
Value
Pros
Managing client payments, including late fees and maintenance requests, is crucial.
Cons
Customer support and response times, whether by phone or email, can be lengthy.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Tabatha
Non-Profit Organization Management, 1-10 employees
June 2022
Ease of use and everything being under one roof.
Ease of use and everything being under one roof.
Pros
It's easy to use for scheduling, communication, generating reports, and especially for accessing technical support.
Cons
Setting up all our association's information in the software initially was quite involved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Medical Practice, 101-500 employees
More than a year
May 2022
Organized WORK ORDERS
Organized WORK ORDERS
Pros
It's fantastic for tracking trades and work orders, and for generating historical reports when needed.
Cons
It's not the most intuitive platform to navigate, for both me and our building custodians. Some administrative tasks are tricky, but fortunately, we can seek help through HIPPO CHAT.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Melonai
Education Management, 101-500 employees
More than a year
February 2022
i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use
i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use
Pros
It's user-friendly, and support is readily available when needed.
Cons
I would like having a centralized history of parts used inventory for each vehicle.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
chris
Aviation & Aerospace, 51-100 employees
Less than a year
November 2021
Great Software for PM's
Great Software for PM's
Pros
The software is direct to use and train on. Most operators with moderate computer skills pick it up quickly. The reporting capabilities are excellent, and the service is top-notch. The mobile app has proven very effective for several of our applications.
Cons
In the first year, there were browser compatibility issues for some users, though these seem to have been resolved. Users with lower computer skills, particularly logging in, faced challenges. Customizing email notifications is also limited.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tod
Aviation & Aerospace, 101-500 employees
More than a year
October 2021
Small Site
Small Site
Pros
I like its electronic system for tracking both scheduled and on-demand work orders. Its reporting capabilities and ease of use were decisive factors for choosing this software.
Cons
It's costly for smaller sites, especially considering additional app costs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Corinne
Health, Wellness and Fitness, 11-50 employees
More than a year
October 2021
Great Product
Great Product
Pros
This product is very intuitive and allows for creating scheduled templates to avoid repetitive work order entries.
Cons
The reports provided are standard and don't allow for easy creation of custom reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Facilities Services, 1-10 employees
Less than a year
September 2021
not bad for the price
not bad for the price
Pros
It's quite simple to navigate and add to when necessary.
Cons
It's somewhat restrictive when printing preventive maintenance work orders in batches.
Ease of use
5
Value for money
10
Customer Support
5
Functionality
7
Terry
Packaging and Containers, 51-100 employees
Less than a year
August 2021
Hippo satisfaction
Hippo satisfaction
Pros
The software's ease of use and flexibility are commendable. Customer support has been instrumental in resolving any issues we've encountered.
Cons
Initially, adding equipment was a bit awkward, but with assistance from customer support, we managed to resolve the issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ernie
Hospital & Health Care, 51-100 employees
More than a year
August 2021
Woodfords
Woodfords
Pros
It's easy to set up and use, with a smooth workflow.
Cons
Changing permissions isn't as direct as I would prefer.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Greg
Non-Profit Organization Management, 500+ employees
More than a year
July 2021
First 7 months of use and 1100 HWO entered
First 7 months of use and 1100 HWO entered
Pros
I rely on its ability to track work orders and create pre-scheduled tasks effectively.
Cons
It would be helpful to have tabs distinguishing between tenant and landlord spaces. Some entries aren't alphabetized, and an amenities tab would be useful for items like trash cans, hand dryers, and light fixtures. Also, the software seems geared towards street legal vehicles, whereas we have various types like scissor lifts and forklifts that need to be accommodated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Facilities Services, 51-100 employees
Less than a year
June 2021
Best Yet
Best Yet
Pros
The layout is intuitive to navigate. With multiple facilities, I can quickly check the dashboard to prioritize tasks. It's also visually appealing and not sterile.
Cons
Honestly, I didn't encounter any major hurdles; it only took me a day to get the hang of it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jack
Alternative Medicine, 500+ employees
Less than 6 months
June 2021
Ease of use
Ease of use
Pros
I love how it's user-friendly this product is, especially with the ability to coordinate across our four facilities. It greatly simplifies our maintenance operations.
Cons
I can't think of anything I'd want to change. I likeall the features as they are, and adding more might complicate things unnecessarily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Samantha
Hospital & Health Care, 51-100 employees
More than a year
May 2021
Hippo CMMS - Working for 'You'!
Hippo CMMS - Working for 'You'!
Pros
The software interface is easy to navigate. Customer and technical support are reliable allies, providing quick help and solutions. They regularly improve the software in response to user input.
Cons
Sometimes, changes made in one grid require navigating to another grid to make corresponding adjustments for a piece of equipment.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Dave
Medical Devices, 500+ employees
More than a year
May 2021
Hippo review
Hippo review
Pros
I'm still in the process of learning the system and gaining more experience.
Cons
It's a bit inconvenient that all resources must be closed out before completing tasks in Hippo.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Robert
Hospital & Health Care, 11-50 employees
Less than a year
April 2021
Excellent tool
Excellent tool
Pros
What I love most about this tool is its ability to analyze user behavior, leading to effective CRM strategies that benefit the company.
Cons
It would be immensely helpful if finding specific content were more intuitive and easier. Currently, it's spread across different menus and involves navigating through multiple layers of search options.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 101-500 employees
More than a year
April 2021
Scheduling a work order
Scheduling a work order
Pros
The information provided by Mel from HIPPO was incredibly useful and easy to apply when scheduling a work order.
Cons
I'm currently exploring adding a separate calendar for our wine line, aside from our sparkling line. I'm still reviewing the information provided to see if this is feasible! Perhaps the request for a review could be sent after HIPPO's IT team assists the client, as I feel rushed filling this out without fully reviewing the information. But that could just be my issue! LOL!
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Bob
Wine and Spirits, 11-50 employees
Less than 6 months
April 2021
Better than I could have hoped
Better than I could have hoped
Pros
I absolutely adore the immediate, knowledgeable, and friendly support provided by your team. As a newcomer to this system with many questions, I've received amazing assistance. I'm still wrapping my head around certain aspects, but I'm very pleased with how user-friendly it is. I'm confident it will become more intuitive as I continue to learn.
Cons
A true cycle count feature for parts is crucial for our operations. It's essential to verify inventory accuracy through random weekly checks. Also, technicians should search for parts by part number rather than part name, as it's more efficient and aligns with manual references for machine parts.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Aubree
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
April 2021
Great value for the cost
Great value for the cost
Pros
It's easy to operate, particularly on mobile devices, highlighting its simple design as a standout feature.
Cons
It's frustrating that I can't open multiple tabs on the web browser while using the software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jose
Mining & Metals, 51-100 employees
Less than 6 months
March 2021
Still green
Still green
Pros
For the most part, it's easy to use, although I'm still in the learning phase.
Cons
I wish there was an option to print the current page on the screen, such as equipment lists.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Dwayne
Building Materials, 11-50 employees
Less than a year
March 2021
First time user of anything like this.
First time user of anything like this.
Pros
The ability to perform first-line inspections and track parts automatically is incredibly convenient for communicating with other technicians on different shifts.
Cons
Coordinating data entry among multiple team members in our small company sometimes leads to duplicate entries for parts, which can be problematic.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Shaun
Building Materials, 51-100 employees
More than a year
February 2021
CMMS
CMMS
Pros
Both technical support and administration were speedy, friendly, and knowledgeable.
Cons
A visual flow chart illustrating data connections would greatly improve understanding and streamline equipment naming and parts linking.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Roy
Food Production, 11-50 employees
Less than 6 months
February 2021
A rich tool that's keeps getting better and better
A rich tool that's keeps getting better and better
Pros
Hippo is relatively easy to set up and operate, making it simple to introduce to new users. The recurring and scheduled work orders are particularly useful for preventive maintenance tasks. The recent mobile app release has made Hippo even more accessible on the go, which is crucial for our organization. While I likethe database query tool, I wish there was an option to duplicate queries. The customer service is exceptional and unmatched!
Cons
One of the main challenges we face with Hippo is locating newly opened work orders. It would be beneficial to have a dedicated queue for new work orders awaiting assignment, rather than searching through all active orders. The mobile app has improved the search function, but it requires re-entering search criteria for each navigation. Additionally, customizable field layouts for work orders would be a significant enhancement, allowing us to tailor fields and requirements to our specific needs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Christopher
Hospitality, 51-100 employees
More than a year
February 2021
support
support
Pros
It's user-friendly and covers most requirements of a CMMS system. As you learn, you can gradually add more features to tailor it to your needs.
Cons
It's user-friendly and easy to learn independently if you have experience with CMMS systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ron
Mechanical or Industrial Engineering, 51-100 employees
More than a year
January 2021
Quick to react
Quick to react
Pros
The support team's quick response time is truly impressive.
Cons
I have nothing negative to say about this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Real Estate, 11-50 employees
More than a year
January 2021
Quality software
Quality software
Pros
This software makes maintenance tracking and work order scheduling incredibly simple.
Cons
Once all assets were added, the software significantly streamlined scheduling work orders and maintaining records, despite the initial challenge of gathering all necessary information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Warehousing, 51-100 employees
Less than a year
December 2020
Happy with Hippo
Happy with Hippo
Pros
I value the responsiveness of the support team and the software updates driven by customer feedback.
Cons
Some features aren't very adaptable, which required my team and me to find workarounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Giovanni
Hospitality, 51-100 employees
Less than a year
December 2020
Flexible, Adaptable, Evolving CMMS
Flexible, Adaptable, Evolving CMMS
Pros
Hippo CMMS consistently strives to meet the end-user needs of its customers. We've been using this software in our school division since 2015 and have witnessed ongoing improvements that set Hippo apart from other options we considered.
Cons
Occasionally, the application encounters technical glitches, like access issues or malfunctions with certain features. These are understandable as the Hippo team continuously updates and improves the software. Data entry levels can also be cumbersome, particularly when adding new equipment that requires detailed company and model information. Enhancing the association of equipment with parts or related items, such as faucets, would streamline our processes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
John
Education Management, 500+ employees
More than a year
December 2020
Making complex things simple
Making complex things simple
Pros
The interface of Hippo is very intuitive and easy to learn, supported by excellent training documentation and videos.
Cons
It would have been beneficial to have additional category dropdown lists for Demand Work Orders, although it's not essential.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stefan
Chemicals, 11-50 employees
Less than 6 months
October 2020
My thoughts on HIPPO
My thoughts on HIPPO
Pros
The ease of use and superb customer support are standout features for me. I likebeing able to attach photos, documents, and digital maintenance manuals to work orders, not to mention using floor plans.
Cons
Customizing reports and work order print options would be helpful to meet specific customer and regulatory needs. Adjusting decimal places in unit functions on work orders and adding dates in unit sections would enhance functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Walter
Hospital & Health Care, 1-10 employees
Less than 6 months
October 2020
Eddie Markus
Eddie Markus
Pros
The web-based nature of the software is a definite advantage.
Cons
The software lacks customization options, barcode scanning capabilities, and has limited MRO back flush options, which complicates parts management when multiple PMs require the same parts.
Ease of use
7
Value for money
6
Customer Support
10
Functionality
4
Eddie
Food Production, 51-100 employees
More than a year
September 2020
Functional for PM's reviewing
Functional for PM's reviewing
Pros
PM scheduling is beneficial, although it took some effort initially to master its integration.
Cons
The history of work performed on individual equipment pieces is lacking. It would be beneficial to access a comprehensive work history in the comments section of each equipment record and track equipment attached to scheduled work orders.
Ease of use
3
Value for money
2
Customer Support
7
Functionality
3
Steve
Facilities Services, 500+ employees
More than a year
September 2020
Hippo review
Hippo review
Pros
Running reports and training employees on the software are direct tasks.
Cons
Finding information about work orders and reopening accidentally closed work orders can be challenging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Brian
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
September 2020
Just easy
Just easy
Pros
From implementation to pricing, usability, and training, everything about this software is simple.
Cons
Some functionalities are missing, and integration with other software can be problematic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Travis
Aviation & Aerospace, 500+ employees
More than a year
August 2020
Snapshot of the software
Snapshot of the software
Pros
It's incredibly user-friendly to navigate. The service and support team are always available and delightful to interact with.
Cons
Certain features are restricted from user access.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Joe
Food Production, 500+ employees
More than a year
August 2020
Awesome product for maintenance tracking!
Awesome product for maintenance tracking!
Pros
Hippo CMMS has been a fantastic tool for us over the past couple of years. It's been easy to manage inventory, maintenance requests, and training new team members every month.
Cons
So far, I haven't encountered anything I dislike about it. Perhaps improving customer support response times could be beneficial.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Samantha
Computer Software, 500+ employees
More than a year
August 2020
Aggressive Hydraulics
Aggressive Hydraulics
Pros
The email alert and calendar functionalities are exceptionally handy.
Cons
It frequently stalls when I'm entering maintenance activities.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Jason
Machinery, 51-100 employees
Less than 6 months
August 2020