Hippo CMMS Reviews

Pros

I like its constant availability and the ability to monitor multiple sites effortlessly.

Cons

The interface feels a bit cumbersome, and I find the support for technical issues lacking, especially since it's all video-based.

Pros

The software's simplicity, its functionalities, and how it tracks expenses are impressive.

Cons

When I need to cancel something, I can only choose to decline it, which can be frustrating.

Pros

We conduct scheduled walkthroughs of our buildings and use it for asset tracking.

Cons

Moving scheduled maintenance dates around is quite challenging.

Pros

The editing feature is invaluable for tracking the progress of job orders, and it's easy for both requesters and administrators to follow.

Cons

Updating the mobile app needs to be more precise. It would be great to have a table showing jobs organized by resources and including their due dates on work orders. This would really help technicians track job progress day-to-day.

Pros

It's direct for all users and allows me to generate reports to track various aspects.

Cons

Creating reports with the specific information I need is quite complex.

Pros

I can easily check equipment status and history, and organize items by facility.

Cons

The system tends to slow down, especially later in the day. Extracting enterprise-level reports is challenging due to the numerous criteria available. For example, Facility ID isn't direct as it's assigned within the system rather than using the facility's name. Simplifying the entry of floor plans, locations, and buildings would be beneficial. I often have to backtrack to ensure data is correctly entered. Customer service has varied from helpful to directing me to online resources.

Pros

The program operates on a reliable foundation. We've never encountered any issues accessing it.

Cons

Generating reports is tough for me. I wish there was an easier way to quickly produce monthly performance reports with graphics. Also, running reports on specific equipment is something I haven't quite figured out yet.

Pros

I don't find anything beneficial about the tool. It doesn't function well as an enterprise software.

Cons

The customer portal is the sole means to contact a service representative, but the old chat method allowed filling in all details before redirecting to the support portal. There's no option to speak directly with someone via phone; all extensions go to voicemail that's rarely returned. If our regional rep is away, we have to wait until they return, without any backup coverage. Customer service has declined since the buyout. Also, the Google SSO icon appears inactive but is actually clickable.

Pros

Running reports is intuitive, and they provide just the right amount of detail.

Cons

I need guidance on making changes. Can you assist with that?

Pros

Basic tasks like creating and adding assets, and scheduling items are manageable. However, there's potential for more powerful features to make it function more like a project management tool.

Cons

Customer service and response time are concerning. The lack of updates on the status of current tickets doesn't inspire confidence in the software.

Pros

What stands out most to me is how easy it is to use. I particularly like the portability of the Hippo CMMS app on my iPad.

Cons

Any questions or issues are handled with a simple phone call.

Pros

Our agency needed building maintenance software to track our work, provide insights into our equipment and systems, and manage daily tasks. After evaluating six products with a team of employees including a director, manager, and team members, we chose Hippo CMMS. One standout feature was the ability to scan maps of our buildings and pinpoint equipment and systems. Creating detailed reports for each building visually enhanced our operations and distinguished Hippo from other options.

Cons

We struggle most with modules like adding resources to work orders. While the system allows adding another technician or resource, there's limited space to note what the original resource accomplished before assigning another. This can lead to confusion when responsibilities change. Adding inventory is also time-consuming; we're considering using barcoding to streamline this process.

Pros

Precision, adaptability, and versatility.

Cons

It's not simple to start using the software without proper training.

Pros

Managing client payments, including late fees and maintenance requests, is crucial.

Cons

Customer support and response times, whether by phone or email, can be lengthy.

Pros

It's easy to use for scheduling, communication, generating reports, and especially for accessing technical support.

Cons

Setting up all our association's information in the software initially was quite involved.

Pros

It's fantastic for tracking trades and work orders, and for generating historical reports when needed.

Cons

It's not the most intuitive platform to navigate, for both me and our building custodians. Some administrative tasks are tricky, but fortunately, we can seek help through HIPPO CHAT.

Pros

It's user-friendly, and support is readily available when needed.

Cons

I would like having a centralized history of parts used inventory for each vehicle.

Pros

The software is direct to use and train on. Most operators with moderate computer skills pick it up quickly. The reporting capabilities are excellent, and the service is top-notch. The mobile app has proven very effective for several of our applications.

Cons

In the first year, there were browser compatibility issues for some users, though these seem to have been resolved. Users with lower computer skills, particularly logging in, faced challenges. Customizing email notifications is also limited.

Pros

I like its electronic system for tracking both scheduled and on-demand work orders. Its reporting capabilities and ease of use were decisive factors for choosing this software.

Cons

It's costly for smaller sites, especially considering additional app costs.

Pros

This product is very intuitive and allows for creating scheduled templates to avoid repetitive work order entries.

Cons

The reports provided are standard and don't allow for easy creation of custom reports.