Hippo CMMS Reviews

“Hippo CMMS Review

Pros

I like its constant availability and the ability to monitor multiple sites effortlessly.

Cons

The interface feels a bit cumbersome, and I find the support for technical issues lacking, especially since it's all video-based.

“Great for work order processing

Pros

The software's simplicity, its functionalities, and how it tracks expenses are impressive.

Cons

When I need to cancel something, I can only choose to decline it, which can be frustrating.

“Review for Hippo

Pros

We conduct scheduled walkthroughs of our buildings and use it for asset tracking.

Cons

Moving scheduled maintenance dates around is quite challenging.

“Operational usage in the field

Pros

The editing feature is invaluable for tracking the progress of job orders, and it's easy for both requesters and administrators to follow.

Cons

Updating the mobile app needs to be more precise. It would be great to have a table showing jobs organized by resources and including their due dates on work orders. This would really help technicians track job progress day-to-day.

“Comments from a school perspective.

Pros

It's direct for all users and allows me to generate reports to track various aspects.

Cons

Creating reports with the specific information I need is quite complex.

“Hippo CMMS

Pros

I can easily check equipment status and history, and organize items by facility.

Cons

The system tends to slow down, especially later in the day. Extracting enterprise-level reports is challenging due to the numerous criteria available. For example, Facility ID isn't direct as it's assigned within the system rather than using the facility's name. Simplifying the entry of floor plans, locations, and buildings would be beneficial. I often have to backtrack to ensure data is correctly entered. Customer service has varied from helpful to directing me to online resources.

“Cobra Puma Golf

Pros

The program operates on a reliable foundation. We've never encountered any issues accessing it.

Cons

Generating reports is tough for me. I wish there was an easier way to quickly produce monthly performance reports with graphics. Also, running reports on specific equipment is something I haven't quite figured out yet.

“Poor product, terrible customer service

Pros

I don't find anything beneficial about the tool. It doesn't function well as an enterprise software.

Cons

The customer portal is the sole means to contact a service representative, but the old chat method allowed filling in all details before redirecting to the support portal. There's no option to speak directly with someone via phone; all extensions go to voicemail that's rarely returned. If our regional rep is away, we have to wait until they return, without any backup coverage. Customer service has declined since the buyout. Also, the Google SSO icon appears inactive but is actually clickable.

“3 year review

Pros

Running reports is intuitive, and they provide just the right amount of detail.

Cons

I need guidance on making changes. Can you assist with that?

“A Potentially good software with the poorest Customer support.

Pros

Basic tasks like creating and adding assets, and scheduling items are manageable. However, there's potential for more powerful features to make it function more like a project management tool.

Cons

Customer service and response time are concerning. The lack of updates on the status of current tickets doesn't inspire confidence in the software.

“Absolutely critical maintenance tool

Pros

What stands out most to me is how easy it is to use. I particularly like the portability of the Hippo CMMS app on my iPad.

Cons

Any questions or issues are handled with a simple phone call.

“Maintenance On the Move!

Pros

Our agency needed building maintenance software to track our work, provide insights into our equipment and systems, and manage daily tasks. After evaluating six products with a team of employees including a director, manager, and team members, we chose Hippo CMMS. One standout feature was the ability to scan maps of our buildings and pinpoint equipment and systems. Creating detailed reports for each building visually enhanced our operations and distinguished Hippo from other options.

Cons

We struggle most with modules like adding resources to work orders. While the system allows adding another technician or resource, there's limited space to note what the original resource accomplished before assigning another. This can lead to confusion when responsibilities change. Adding inventory is also time-consuming; we're considering using barcoding to streamline this process.

“Hiccups with Hippo

Pros

Precision, adaptability, and versatility.

Cons

It's not simple to start using the software without proper training.

“Value

Pros

Managing client payments, including late fees and maintenance requests, is crucial.

Cons

Customer support and response times, whether by phone or email, can be lengthy.

“Ease of use and everything being under one roof.

Pros

It's easy to use for scheduling, communication, generating reports, and especially for accessing technical support.

Cons

Setting up all our association's information in the software initially was quite involved.

“Organized WORK ORDERS

Pros

It's fantastic for tracking trades and work orders, and for generating historical reports when needed.

Cons

It's not the most intuitive platform to navigate, for both me and our building custodians. Some administrative tasks are tricky, but fortunately, we can seek help through HIPPO CHAT.

“i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use

Pros

It's user-friendly, and support is readily available when needed.

Cons

I would like having a centralized history of parts used inventory for each vehicle.

“Great Software for PM's

Pros

The software is direct to use and train on. Most operators with moderate computer skills pick it up quickly. The reporting capabilities are excellent, and the service is top-notch. The mobile app has proven very effective for several of our applications.

Cons

In the first year, there were browser compatibility issues for some users, though these seem to have been resolved. Users with lower computer skills, particularly logging in, faced challenges. Customizing email notifications is also limited.

“Small Site

Pros

I like its electronic system for tracking both scheduled and on-demand work orders. Its reporting capabilities and ease of use were decisive factors for choosing this software.

Cons

It's costly for smaller sites, especially considering additional app costs.

“Great Product

Pros

This product is very intuitive and allows for creating scheduled templates to avoid repetitive work order entries.

Cons

The reports provided are standard and don't allow for easy creation of custom reports.

“not bad for the price

Pros

It's quite simple to navigate and add to when necessary.

Cons

It's somewhat restrictive when printing preventive maintenance work orders in batches.

“Hippo satisfaction

Pros

The software's ease of use and flexibility are commendable. Customer support has been instrumental in resolving any issues we've encountered.

Cons

Initially, adding equipment was a bit awkward, but with assistance from customer support, we managed to resolve the issues.

“Woodfords

Pros

It's easy to set up and use, with a smooth workflow.

Cons

Changing permissions isn't as direct as I would prefer.

“First 7 months of use and 1100 HWO entered

Pros

I rely on its ability to track work orders and create pre-scheduled tasks effectively.

Cons

It would be helpful to have tabs distinguishing between tenant and landlord spaces. Some entries aren't alphabetized, and an amenities tab would be useful for items like trash cans, hand dryers, and light fixtures. Also, the software seems geared towards street legal vehicles, whereas we have various types like scissor lifts and forklifts that need to be accommodated.

“Best Yet

Pros

The layout is intuitive to navigate. With multiple facilities, I can quickly check the dashboard to prioritize tasks. It's also visually appealing and not sterile.

Cons

Honestly, I didn't encounter any major hurdles; it only took me a day to get the hang of it.

“Ease of use

Pros

I love how it's user-friendly this product is, especially with the ability to coordinate across our four facilities. It greatly simplifies our maintenance operations.

Cons

I can't think of anything I'd want to change. I likeall the features as they are, and adding more might complicate things unnecessarily.

“Hippo CMMS - Working for 'You'!

Pros

The software interface is easy to navigate. Customer and technical support are reliable allies, providing quick help and solutions. They regularly improve the software in response to user input.

Cons

Sometimes, changes made in one grid require navigating to another grid to make corresponding adjustments for a piece of equipment.

“Hippo review

Pros

I'm still in the process of learning the system and gaining more experience.

Cons

It's a bit inconvenient that all resources must be closed out before completing tasks in Hippo.

“Excellent tool

Pros

What I love most about this tool is its ability to analyze user behavior, leading to effective CRM strategies that benefit the company.

Cons

It would be immensely helpful if finding specific content were more intuitive and easier. Currently, it's spread across different menus and involves navigating through multiple layers of search options.

“Scheduling a work order

Pros

The information provided by Mel from HIPPO was incredibly useful and easy to apply when scheduling a work order.

Cons

I'm currently exploring adding a separate calendar for our wine line, aside from our sparkling line. I'm still reviewing the information provided to see if this is feasible! Perhaps the request for a review could be sent after HIPPO's IT team assists the client, as I feel rushed filling this out without fully reviewing the information. But that could just be my issue! LOL!

“Better than I could have hoped

Pros

I absolutely adore the immediate, knowledgeable, and friendly support provided by your team. As a newcomer to this system with many questions, I've received amazing assistance. I'm still wrapping my head around certain aspects, but I'm very pleased with how user-friendly it is. I'm confident it will become more intuitive as I continue to learn.

Cons

A true cycle count feature for parts is crucial for our operations. It's essential to verify inventory accuracy through random weekly checks. Also, technicians should search for parts by part number rather than part name, as it's more efficient and aligns with manual references for machine parts.

“Great value for the cost

Pros

It's easy to operate, particularly on mobile devices, highlighting its simple design as a standout feature.

Cons

It's frustrating that I can't open multiple tabs on the web browser while using the software.

“Still green

Pros

For the most part, it's easy to use, although I'm still in the learning phase.

Cons

I wish there was an option to print the current page on the screen, such as equipment lists.

“First time user of anything like this.

Pros

The ability to perform first-line inspections and track parts automatically is incredibly convenient for communicating with other technicians on different shifts.

Cons

Coordinating data entry among multiple team members in our small company sometimes leads to duplicate entries for parts, which can be problematic.

“CMMS

Pros

Both technical support and administration were speedy, friendly, and knowledgeable.

Cons

A visual flow chart illustrating data connections would greatly improve understanding and streamline equipment naming and parts linking.

“A rich tool that's keeps getting better and better

Pros

Hippo is relatively easy to set up and operate, making it simple to introduce to new users. The recurring and scheduled work orders are particularly useful for preventive maintenance tasks. The recent mobile app release has made Hippo even more accessible on the go, which is crucial for our organization. While I likethe database query tool, I wish there was an option to duplicate queries. The customer service is exceptional and unmatched!

Cons

One of the main challenges we face with Hippo is locating newly opened work orders. It would be beneficial to have a dedicated queue for new work orders awaiting assignment, rather than searching through all active orders. The mobile app has improved the search function, but it requires re-entering search criteria for each navigation. Additionally, customizable field layouts for work orders would be a significant enhancement, allowing us to tailor fields and requirements to our specific needs.

“support

Pros

It's user-friendly and covers most requirements of a CMMS system. As you learn, you can gradually add more features to tailor it to your needs.

Cons

It's user-friendly and easy to learn independently if you have experience with CMMS systems.

“Quick to react

Pros

The support team's quick response time is truly impressive.

Cons

I have nothing negative to say about this product.

“Quality software

Pros

This software makes maintenance tracking and work order scheduling incredibly simple.

Cons

Once all assets were added, the software significantly streamlined scheduling work orders and maintaining records, despite the initial challenge of gathering all necessary information.

“Happy with Hippo

Pros

I value the responsiveness of the support team and the software updates driven by customer feedback.

Cons

Some features aren't very adaptable, which required my team and me to find workarounds.

“Flexible, Adaptable, Evolving CMMS

Pros

Hippo CMMS consistently strives to meet the end-user needs of its customers. We've been using this software in our school division since 2015 and have witnessed ongoing improvements that set Hippo apart from other options we considered.

Cons

Occasionally, the application encounters technical glitches, like access issues or malfunctions with certain features. These are understandable as the Hippo team continuously updates and improves the software. Data entry levels can also be cumbersome, particularly when adding new equipment that requires detailed company and model information. Enhancing the association of equipment with parts or related items, such as faucets, would streamline our processes.

“Making complex things simple

Pros

The interface of Hippo is very intuitive and easy to learn, supported by excellent training documentation and videos.

Cons

It would have been beneficial to have additional category dropdown lists for Demand Work Orders, although it's not essential.

“My thoughts on HIPPO

Pros

The ease of use and superb customer support are standout features for me. I likebeing able to attach photos, documents, and digital maintenance manuals to work orders, not to mention using floor plans.

Cons

Customizing reports and work order print options would be helpful to meet specific customer and regulatory needs. Adjusting decimal places in unit functions on work orders and adding dates in unit sections would enhance functionality.

“Eddie Markus

Pros

The web-based nature of the software is a definite advantage.

Cons

The software lacks customization options, barcode scanning capabilities, and has limited MRO back flush options, which complicates parts management when multiple PMs require the same parts.

“Functional for PM's reviewing

Pros

PM scheduling is beneficial, although it took some effort initially to master its integration.

Cons

The history of work performed on individual equipment pieces is lacking. It would be beneficial to access a comprehensive work history in the comments section of each equipment record and track equipment attached to scheduled work orders.

“Hippo review

Pros

Running reports and training employees on the software are direct tasks.

Cons

Finding information about work orders and reopening accidentally closed work orders can be challenging.

“Just easy

Pros

From implementation to pricing, usability, and training, everything about this software is simple.

Cons

Some functionalities are missing, and integration with other software can be problematic.

“Snapshot of the software

Pros

It's incredibly user-friendly to navigate. The service and support team are always available and delightful to interact with.

Cons

Certain features are restricted from user access.

“Awesome product for maintenance tracking!

Pros

Hippo CMMS has been a fantastic tool for us over the past couple of years. It's been easy to manage inventory, maintenance requests, and training new team members every month.

Cons

So far, I haven't encountered anything I dislike about it. Perhaps improving customer support response times could be beneficial.

“Aggressive Hydraulics

Pros

The email alert and calendar functionalities are exceptionally handy.

Cons

It frequently stalls when I'm entering maintenance activities.