Hippo CMMS Reviews

Pros

Hippo CMMS consistently strives to meet the end-user needs of its customers. We've been using this software in our school division since 2015 and have witnessed ongoing improvements that set Hippo apart from other options we considered.

Cons

Occasionally, the application encounters technical glitches, like access issues or malfunctions with certain features. These are understandable as the Hippo team continuously updates and improves the software. Data entry levels can also be cumbersome, particularly when adding new equipment that requires detailed company and model information. Enhancing the association of equipment with parts or related items, such as faucets, would streamline our processes.

Pros

The interface of Hippo is very intuitive and easy to learn, supported by excellent training documentation and videos.

Cons

It would have been beneficial to have additional category dropdown lists for Demand Work Orders, although it's not essential.

Pros

The ease of use and superb customer support are standout features for me. I likebeing able to attach photos, documents, and digital maintenance manuals to work orders, not to mention using floor plans.

Cons

Customizing reports and work order print options would be helpful to meet specific customer and regulatory needs. Adjusting decimal places in unit functions on work orders and adding dates in unit sections would enhance functionality.

Pros

The web-based nature of the software is a definite advantage.

Cons

The software lacks customization options, barcode scanning capabilities, and has limited MRO back flush options, which complicates parts management when multiple PMs require the same parts.

Pros

PM scheduling is beneficial, although it took some effort initially to master its integration.

Cons

The history of work performed on individual equipment pieces is lacking. It would be beneficial to access a comprehensive work history in the comments section of each equipment record and track equipment attached to scheduled work orders.

Pros

Running reports and training employees on the software are direct tasks.

Cons

Finding information about work orders and reopening accidentally closed work orders can be challenging.

Pros

From implementation to pricing, usability, and training, everything about this software is simple.

Cons

Some functionalities are missing, and integration with other software can be problematic.

Pros

It's incredibly user-friendly to navigate. The service and support team are always available and delightful to interact with.

Cons

Certain features are restricted from user access.

Pros

Hippo CMMS has been a fantastic tool for us over the past couple of years. It's been easy to manage inventory, maintenance requests, and training new team members every month.

Cons

So far, I haven't encountered anything I dislike about it. Perhaps improving customer support response times could be beneficial.

Pros

The email alert and calendar functionalities are exceptionally handy.

Cons

It frequently stalls when I'm entering maintenance activities.

Pros

What appealed to us most was the system's capability to organize and access crucial information about our facility, equipment, processes, vendors, and preventive maintenance schedules. Ensuring this continuity of information, especially through staff changes, was a key priority.

Cons

Currently, the most challenging aspect for me is the sheer complexity of the software. It offers such a wide array of features that mastering all its facets seems daunting. I'm eager to undergo training and gain more experience to become proficient with it.

Pros

This is my second time setting up a CMMS with Hippo. Ease of configuration is paramount for me, and my team has found the software much simpler to navigate compared to our previous system. The support from Hippo's team has been consistently excellent and responsive.

Cons

I'd like an effortless method to generate reports that can visualize metrics such as daily readings for specific tanks. It would be helpful to have graphs illustrating the depletion rate of these tanks over time.

Pros

It keeps everyone productive with just a simple click. It ensures we stay on track. Above all, the support team at HippoCMMS stands out as they are always available to assist with any issue.

Cons

Initially, I struggled to grasp its usage, so I stuck to basic functions. As I grew more comfortable with the system, I discovered numerous exciting capabilities within our company.

Pros

You can start with a basic setup that is easy for your maintenance team to use, and gradually introduce more features as they become more proficient. Whenever I'm stuck, the support team is there to help, ensuring I can resolve any issues promptly.

Cons

Attachments and documents are stored as links, making it challenging to directly add a photo to a work order.

Pros

Managing preventive maintenance and equipment records, along with user profiles, is crucial.

Cons

One feature that I find lacking is the ability to request parts from inventory without going through the work order process.

Pros

The requester section simplifies the process for those submitting work requests, they just need to describe the issue on a single page.

Cons

While the software is simple to operate, some reports could benefit from more customization options.

Pros

The thing I like most is how intuitive it is to use, along with its customization options and the reliable support that ensures everything runs smoothly!

Cons

I still have reservations about tracking and customizing KPIs as I'm in the initial stages of implementation.

Pros

I'll be honest, when I first started using it, I found it overwhelming. However, over the years, it has improved, and I believe adding the instant messaging help feature was a significant improvement.

Cons

The drill-down menus can be tedious, especially when menus share similar labels. It's crucial to add details in the correct menu to avoid items disappearing unexpectedly.

Pros

It seems to provide all the necessary support, which is crucial during the initial setup. [Name redacted] has been particularly helpful.

Cons

I wish there were classroom sessions available, as online training can be prone to distractions.

Pros

I like how direct it is to input tasks. Our setup allows staff to enter tasks that I can easily assign.

Cons

It would be useful to revisit and reopen completed tasks.