Last Updated
Overview
iWorQ helps local agencies manage public works and maintenance operations in a single system. While the interface is basic, it supports work orders, asset tracking, and maintenance scheduling. Overall, it is suitable for municipalities that need a straightforward, reliable tool.
Overall Rating
Based on 8 users reviews
4.1
Rating Distribution
Positive
75%
Neutral
25%
Negative
0%
Starting Price
Custom
iWorQ Specifications
- Work Order Management
- Maintenance Logs
- Dashboards
- Facilities Maintenance
What Is iWorQ?
iWorQ is a cloud-based system for local agencies to manage public works and maintenance operations. It tracks work orders, employee and equipment time, and links tasks to specific assets. Mobile access lets staff create and update work orders from the office or the field. Templates, customizable forms, and built-in reporting simplify repetitive tasks and provide data for planning and budgeting. WorQ centralizes maintenance and operational information in a single, reliable system.
iWorQ Pricing
iWorQ Integrations
The software supports integration with multiple systems and platforms, such as:
- Bluebeam
- Point & Pay
- Payroc
Who Is iWorQ For?
iWorQ is mainly designed for local governments. It is typically used by:
- Public works departments
- Community development departments
- Maintenance and operations staff
Is iWorQ Right For You?
iWorQ is a good fit for small-to-medium-sized municipalities that need a simple, reliable system to manage maintenance and operations. It works best for agencies looking to centralize workflows, improve oversight of assets and work orders, and support staff both in the office and the field.
it’s built specifically for local government workflows and offers solid compliance, field‑to‑office integration and the ability to centralize what might otherwise be siloed systems.
Still doubtful if iWorQ is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
iWorQ Features
Time And Cost Tracking
This feature allows users to track the time spent by employees on each task, as well as the associated equipment costs. It provides visibility into labor and resource usage, helping teams monitor productivity and manage budgets effectively.
Job Location Mapping
The software provides mapping of job locations to give users a visual overview of work assignments. Users can see where tasks are located, plan routes, and coordinate field operations more effectively.
Customizable Forms
The software offers customizable forms that can be tailored to capture the specific data needed for each type of work order. Users can create, modify, and save templates to ensure consistency and streamline data entry across projects.
Reporting
This feature enables users to generate reports on work orders, asset usage, and operational metrics. Reports provide insight into performance, resource allocation, and workflow efficiency, supporting informed decision-making.
Pros And Cons of iWorQ
Pros
Enables a completely paperless workflow
Responsive and helpful customer support
User-friendly interface for easy navigation
Cons
No automated notifications for re-inspections
Inconvenient report date selection process
iWorQ Reviews
Total 8 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars38%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Joseph I.
Not Specified, N/A employees
“flexible interface but limited improvement impact
Pros
The interface was easy for me to pick up and I was able to adjust it to fit our workflows. With only minimal training, most people on my team were able to start using the key features comfortably.
Cons
Where it falls short is helping teams achieve broader goals around efficiency and quality. It handles everyday tasks well enough but it doesn't really support ongoing process improvement.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
7
Ken M.
Not Specified, N/A employees
“frustrating contract and support issues
Pros
From what I observed, the software itself worked fine and performed as expected. My concerns were more related to the company's internal processes and governance rather than the product functionality.
Cons
By the time I came into the role as the new Water Utilities Director, the Town was mainly using the software to manage our backflow program, while the other public works modules were sitting unused. Once we decided to move the backflow program off-site, we no longer had a reason to keep the full software suite. Since there was no further budget set aside for it, we allowed the license to expire. After that, the company repeatedly contacted us demanding full payment for the following year's license which eventually included a strongly worded email from the support. I called customer support hoping we could come to some kind of compromise, such as paying a prorated amount for the months in 2022 after the anniversary date. That idea was immediately rejected. He only referred back to the contract which required three months' notice before the anniversary date to cancel. Missing that deadline meant owing an entire additional year of software fees. I told him I did not believe that was reasonable and the conversation quickly turned abusive. He insulted both me and the Town, calling us a joke and using other unnecessary slurs. I ended the call right away. In the end, I authorized the Town to pay the invoice which amounted to a full extra year for the software suite.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Anonymous
Not Specified, N/A employees
“handy and widely compatible platform
Pros
It's free, already included with Apple products and I've also been able to use it on Microsoft devices without issues.
Cons
I just wish the software offered more modification options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of iWorQ?
iWorQ features are used by public works staff, fleet and facilities teams, maintenance supervisors, and city or county administrators.
Does iWorQ offer an API?
The vendor hasn’t provided details about API availability.
Does iWorQ offer a mobile app?
iYes, it offers a mobile app for Android and iOS devices.
What languages does iWorQ support?
iWorQ software is primarily available in English.
What types of pricing plans does iWorQ offer?
The vendor offers multiple iWorQ price plans tailored to each agency's needs. Pricing is module-based and typically includes an annual subscription fee and a one-time setup fee. Get in touch for a tailored iWorQ cost estimate.
What level of support does iWorQ offer?
iWorQ offers support via customer portal and phone.
What other apps does iWorQ integrate with?
iWorQ integrates with a curated set of applications essential for government operations, including Bluebeam for plan reviews and payment processors like Point & Pay and Payroc.