Jobber Reviews

“Great Software

Pros

Very simple to use and excellent for keeping customers informed.

Cons

The credit card processing fees tend to add up over time.

“Lawncare maintenance

Pros

It's very Simple to use, and the free trial period convinced me to adopt this system. Being able to test all features beforehand proved this product was right for us.

Cons

It's somewhat expensive, and you need to pay for the premium package to access features that can help you advance, which is tough for a new business.

“Great software for a small business

Pros

Easy to use, with a great customer portal and a mobile app for field use.

Cons

The mobile interface is a bit awkward for generating estimates, and it's costly on a monthly basis for a small business.

“Jobber has helped so much

Pros

It has simplified scheduling and ensured all employees are on the same page.

Cons

Some elements don't integrate well with QuickBooks, such as invoice numbers and taxes. I hope this gets resolved.

“jobber reviews

Pros

Effortless scheduling and excellent customer storage; I love the unscheduled column.

Cons

When checking if a customer is in the database, I wish I could easily transfer the info by clicking "add new." It should be simpler to schedule callbacks without requiring an invoice. Also, I wish the app showed colors for the team without needing constant refreshes.

“Jorge's review

Pros

It has made my life so much easier, from scheduling clients to sending appointment reminders and invoicing. Everything is seamless and can be done on my phone.

Cons

There are glitches, like receiving multiple notifications for the same message or system errors that prevent sending receipts after automatic payments to clients.

“customer service not very good

Pros

The dashboard and functionality are excellent and easy to use once you learn them, but there should be a better onboarding process.

Cons

Customer service and onboarding were difficult. There was no help or support.

“My review of Jobber

Pros

I like the autopay/card on file feature and the client hub. The schedule works well too.

Cons

I can't just close a job after submitting an invoice; I have to reopen the job list to close it. Some aspects could be improved to make this more intuitive. I don't like that I can't set a specific insight range and that it doesn't allow me to pay employees per job, which is crucial for me. Payouts take longer compared to other programs using Stripe.

“JOBBER is amazing

Pros

It has simplified our daily operations, especially in customer communication and interaction.

Cons

One downside is having to scroll down to find a job or quote. It would be more convenient if jobs were organized into tabs like "waiting to be signed," "signed," "scheduled," "invoiced," etc.

“Easy to use and scale

Pros

Jobber offers essential features needed to run a business, such as scheduling, billing, invoicing, reminders, and much more.

Cons

I wish it was easier to add blocked time for vacation schedules and similar things for employees.

“Ease of use is king with Jobber

Pros

It's very easy to use for both customers and team members. The invoicing speed is also very efficient.

Cons

We only encountered one issue with Jobber, which was resolved by adding a custom field.

“Great Software

Pros

Its flexibility suits our multi-trade business, allowing us to customize services from regular window cleaning to large construction projects.

Cons

The user limit should be higher given the cost of the top-tier plans. Adding additional users is costly. Some new features should be included in the grow plan without additional charges.

“Best bang for buck all in one business management software!

Pros

As a mobile mechanic, Jobber has streamlined my business operations, from scheduling appointments to payments and invoicing. I wish I had found it sooner.

Cons

I would like some of the desktop features to be available on the mobile platform.

“Jobber is awesome!

Pros

I love how intuitive it is. They offer a 14-day free trial that includes everything.

Cons

I wish I could send pictures taken to the customer along with invoices or quotes.

“Customer Experience is Unacceptable

Pros

The app is excellent, but the customer service is poor.

Cons

I've had terrible experiences with customer service. They held over $30K in invoices for more than nine business days. Daily calls to customer service for over two hours yielded no response, no escalation options, and halted work.

“Poor customer support

Pros

The software is easy to use and performs well.

Cons

Their support is terrible. It takes days or up to a week to reach someone, who usually forwards you to another person who doesn't know what they're doing. It feels like teenagers run the company.

“Company with money first then you second

Pros

It effectively relayed information to the team in the field.

Cons

Saved picture quality is compressed too much to be useful. They often use questionable tactics to get more money from you.

“My Review

Pros

The ease of use, customer portal, and workflow from client inquiry to job scheduling and billing are outstanding.

Cons

When there's an issue or you cancel, all your data is locked, and without a daily backup, you could lose all your client information.

“Do not use Jobber / data breach over 1500 clients and they can't help for up to 5 days

Pros

Reviews indicated Jobber was great, but it has been a nightmare. I just spoke with a skeleton crew of two employees on a Sunday who said they couldn't help because risk/safety is off on weekends. It's a perfect target for hackers since no one is available to stop them.

Cons

My account was hacked on a Saturday. I've been calling Jobber support all weekend, and they said it might take until Thursday for someone to contact me. This gives the hacker full access to my business. They removed my bank information and added their debit card, removed my employees and schedules. Jobber can't help for up to five days after a data breach affecting over 1500 customers.

“EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT

Pros

THE LOOK & FEEL - FUN TO USE...I enjoy the layout of the control panel.

Cons

VERY CONFUSING - RECURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF ISSUING REFUNDS EVERYDAY THE CREDIT CARD FEES JUST KEEP PILING UP!!!