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Jobber Reviews
39 Review(s)
softwareOverall Rating
4.1
39 Review(s)
Rating Distribution
5
(22)
4
(6)
3
(5)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Overall Rating
4.1
39 Review(s)
Rating Distribution
5
(22)
4
(6)
3
(5)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Review of Jobber
Review of Jobber
Pros
This software is incredibly beneficial for managing a business. Its features are smooth and Simple.
Cons
The software pricing is not ideal for small businesses.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
RAJ KUMAR
Accounting, 11-50 employees
Less than 6 months
June 2024
Own opinion
Own opinion
Pros
It greatly assists in quoting products.
Cons
Occasionally, payments fail to process.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marylet
Arts and Crafts, 1-10 employees
Less than 6 months
May 2024
Amazing CRM with world class support
Amazing CRM with world class support
Pros
The user interface and workflow are top-notch. It's sleek and smooth to navigate, and the client-facing elements look excellent, clean, and intuitive.
Cons
For quotes, I wish there was a more efficient way to build a bid. I prefer to show only the total cost without breaking down materials and labor, which makes it difficult to use Jobber for this purpose. It's the only aspect of my business that requires another software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanner
Construction, 1-10 employees
More than a year
April 2024
Review of Jobber
Review of Jobber
Pros
What I like most about Jobber is their customer service.
Cons
I dislike the cost and the slow introduction of new features. I wish they would take customer feedback into account regarding capabilities and usefulness.
Ease of use
7
Value for money
5
Customer Support
10
Functionality
8
Troy
Consumer Services, 1-10 employees
More than a year
April 2024
Change is not always good.
Change is not always good.
Pros
The old home page was robust and enabled effective business management on the go.
Cons
The new home page is less practical in terms of platform usability.
Ease of use
5
Value for money
7
Customer Support
5
Functionality
7
Michael
Farming, 1-10 employees
More than a year
April 2024
CleaningCompany life saver
CleaningCompany life saver
Pros
This product was extremely valuable for my cleaning company, utilizing features like GPS for employee clock-ins and clock-outs, schedules, invoicing, and more!
Cons
It has more features than I would ever need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Environmental Services, 1-10 employees
More than a year
March 2024
Great Software
Great Software
Pros
Very simple to use and excellent for keeping customers informed.
Cons
The credit card processing fees tend to add up over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enrique
Package/Freight Delivery, 1-10 employees
Less than 6 months
March 2024
Lawncare maintenance
Lawncare maintenance
Pros
It's very Simple to use, and the free trial period convinced me to adopt this system. Being able to test all features beforehand proved this product was right for us.
Cons
It's somewhat expensive, and you need to pay for the premium package to access features that can help you advance, which is tough for a new business.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Herb
Consumer Services, 1-10 employees
Less than 6 months
March 2024
Great software for a small business
Great software for a small business
Pros
Easy to use, with a great customer portal and a mobile app for field use.
Cons
The mobile interface is a bit awkward for generating estimates, and it's costly on a monthly basis for a small business.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Thomas
Construction, 1-10 employees
Less than 6 months
March 2024
Jobber has helped so much
Jobber has helped so much
Pros
It has simplified scheduling and ensured all employees are on the same page.
Cons
Some elements don't integrate well with QuickBooks, such as invoice numbers and taxes. I hope this gets resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Luann
Utilities, 11-50 employees
Less than 6 months
March 2024
jobber reviews
jobber reviews
Pros
Effortless scheduling and excellent customer storage; I love the unscheduled column.
Cons
When checking if a customer is in the database, I wish I could easily transfer the info by clicking "add new." It should be simpler to schedule callbacks without requiring an invoice. Also, I wish the app showed colors for the team without needing constant refreshes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tara
Accounting, 1-10 employees
Less than 6 months
March 2024
Jorge's review
Jorge's review
Pros
It has made my life so much easier, from scheduling clients to sending appointment reminders and invoicing. Everything is seamless and can be done on my phone.
Cons
There are glitches, like receiving multiple notifications for the same message or system errors that prevent sending receipts after automatic payments to clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge
Accounting, 11-50 employees
Less than a year
March 2024
customer service not very good
customer service not very good
Pros
The dashboard and functionality are excellent and easy to use once you learn them, but there should be a better onboarding process.
Cons
Customer service and onboarding were difficult. There was no help or support.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
10
Roy
Consumer Services, 1-10 employees
Less than 6 months
March 2024
My review of Jobber
My review of Jobber
Pros
I like the autopay/card on file feature and the client hub. The schedule works well too.
Cons
I can't just close a job after submitting an invoice; I have to reopen the job list to close it. Some aspects could be improved to make this more intuitive. I don't like that I can't set a specific insight range and that it doesn't allow me to pay employees per job, which is crucial for me. Payouts take longer compared to other programs using Stripe.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Trista
Consumer Services, 1-10 employees
Less than 6 months
March 2024
JOBBER is amazing
JOBBER is amazing
Pros
It has simplified our daily operations, especially in customer communication and interaction.
Cons
One downside is having to scroll down to find a job or quote. It would be more convenient if jobs were organized into tabs like "waiting to be signed," "signed," "scheduled," "invoiced," etc.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Construction, 1-10 employees
Less than 6 months
March 2024
Easy to use and scale
Easy to use and scale
Pros
Jobber offers essential features needed to run a business, such as scheduling, billing, invoicing, reminders, and much more.
Cons
I wish it was easier to add blocked time for vacation schedules and similar things for employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Seija
Consumer Services, 1-10 employees
Less than 6 months
March 2024
Ease of use is king with Jobber
Ease of use is king with Jobber
Pros
It's very easy to use for both customers and team members. The invoicing speed is also very efficient.
Cons
We only encountered one issue with Jobber, which was resolved by adding a custom field.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Facilities Services, 1-10 employees
Less than 6 months
March 2024
Great Software
Great Software
Pros
Its flexibility suits our multi-trade business, allowing us to customize services from regular window cleaning to large construction projects.
Cons
The user limit should be higher given the cost of the top-tier plans. Adding additional users is costly. Some new features should be included in the grow plan without additional charges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Facilities Services, 1-10 employees
More than a year
March 2024
Best bang for buck all in one business management software!
Best bang for buck all in one business management software!
Pros
As a mobile mechanic, Jobber has streamlined my business operations, from scheduling appointments to payments and invoicing. I wish I had found it sooner.
Cons
I would like some of the desktop features to be available on the mobile platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Quentin
Automotive, 1-10 employees
Less than a year
March 2024
Jobber is awesome!
Jobber is awesome!
Pros
I love how intuitive it is. They offer a 14-day free trial that includes everything.
Cons
I wish I could send pictures taken to the customer along with invoices or quotes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Facilities Services, 1-10 employees
Less than 6 months
March 2024
Customer Experience is Unacceptable
Customer Experience is Unacceptable
Pros
The app is excellent, but the customer service is poor.
Cons
I've had terrible experiences with customer service. They held over $30K in invoices for more than nine business days. Daily calls to customer service for over two hours yielded no response, no escalation options, and halted work.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kay
Construction, 1-10 employees
Less than 6 months
March 2024
Poor customer support
Poor customer support
Pros
The software is easy to use and performs well.
Cons
Their support is terrible. It takes days or up to a week to reach someone, who usually forwards you to another person who doesn't know what they're doing. It feels like teenagers run the company.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
4
Geoffrey
Alternative Dispute Resolution, 51-100 employees
Less than a year
February 2024
Company with money first then you second
Company with money first then you second
Pros
It effectively relayed information to the team in the field.
Cons
Saved picture quality is compressed too much to be useful. They often use questionable tactics to get more money from you.
Ease of use
2
Value for money
5
Customer Support
3
Functionality
2
Jake
Construction, 1-10 employees
Less than a year
February 2024
My Review
My Review
Pros
The ease of use, customer portal, and workflow from client inquiry to job scheduling and billing are outstanding.
Cons
When there's an issue or you cancel, all your data is locked, and without a daily backup, you could lose all your client information.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
8
Blair Mychal
Construction, 1-10 employees
More than a year
February 2024
Do not use Jobber / data breach over 1500 clients and they can't help for up to 5 days
Do not use Jobber / data breach over 1500 clients and they can't help for up to 5 days
Pros
Reviews indicated Jobber was great, but it has been a nightmare. I just spoke with a skeleton crew of two employees on a Sunday who said they couldn't help because risk/safety is off on weekends. It's a perfect target for hackers since no one is available to stop them.
Cons
My account was hacked on a Saturday. I've been calling Jobber support all weekend, and they said it might take until Thursday for someone to contact me. This gives the hacker full access to my business. They removed my bank information and added their debit card, removed my employees and schedules. Jobber can't help for up to five days after a data breach affecting over 1500 customers.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
3
Ed
Construction, 1-10 employees
Less than a year
January 2024
EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT
EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT
Pros
THE LOOK & FEEL - FUN TO USE...I enjoy the layout of the control panel.
Cons
VERY CONFUSING - RECURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF ISSUING REFUNDS EVERYDAY THE CREDIT CARD FEES JUST KEEP PILING UP!!!
Ease of use
6
Value for money
6
Customer Support
2
Functionality
7
BRIAN
Construction, 1-10 employees
Less than a year
January 2024
Shot down payment
Shot down payment
Pros
It's incredibly easy to set up and navigate.
Cons
They stopped our payment option. Two weeks have passed and it is still not fixed. We lost thousands of dollars right before Christmas.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Katerine
Management Consulting, 1-10 employees
Less than a year
December 2023
Perfect for a Service Company
Perfect for a Service Company
Pros
We started Preservan, a rot repair franchise, and launched it with Jobber. They've played a crucial role in our success. It's Simple to use and can be taught in an hour. We manage all franchises through one platform.
Cons
The progress invoice feature could use additional capabilities like showing job balances with paid invoices, but it's not a major issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Morgan
Construction, 1-10 employees
More than a year
December 2023
Jobber Review
Jobber Review
Pros
I love all the features of Jobber; it makes my work life much simpler.
Cons
There is nothing I dislike about Jobber at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Hospitality, 11-50 employees
Less than a year
December 2023
Jobber is the best
Jobber is the best
Pros
Offers a wide range of products and frequent updates.
Cons
None. Jobber has excellent customer service and their product is very intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
matt
Consumer Services, 1-10 employees
More than a year
December 2023
One of the best
One of the best
Pros
Simple to use, conveniently accessible, and provides bill reminders.
Cons
Unable to set up a payment method because I'm not sure how to do it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ijeoma
Hospital & Health Care, 500+ employees
Less than a year
November 2023
Run away, don't walk. If you get in, you will be TRAPPED there.
Run away, don't walk. If you get in, you will be TRAPPED there.
Pros
I like the reminders and automatic follow-ups. It's great for notifying customers that I'm on the way and for getting directions to their homes.
Cons
Overall, a bad experience. I feel stuck because I have so much in their system and don't have the time or energy to move it all over. They have finally pushed me over the edge though, and I'm working on getting it all moved out... slowly. I can't rely on scheduling notifications. The "Policies" regarding payments, disputes, and their handling of third-party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault, and they do NOTHING to fix or help in any way.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Joshua
Construction, 1-10 employees
More than a year
November 2023
Jobber is Expensive for Small businesses
Jobber is Expensive for Small businesses
Pros
I really liked the features offered and how user-friendly they were.
Cons
I didn't like how costly the program was for having employees use the software who didn't need much. I needed employees to clock in and see their schedule, nothing more. It would have been nice not to charge for view-only functions and clocking in and out.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Nathan
Construction, 1-10 employees
Less than a year
November 2023
Jobber review
Jobber review
Pros
Jobber software has revolutionized our business operations with efficient job management, scheduling, and invoicing, enhancing productivity and customer satisfaction.
Cons
Jobber's pricing structure can be steep for smaller businesses, and certain features might require additional add-ons, making it essential to budget carefully.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
panashe
Human Resources, 11-50 employees
Less than 6 months
October 2023
jobber crashes and looses your info
jobber crashes and looses your info
Pros
There's nothing good about Jobber, from the crashing software to their smug customer service. I'm very disappointed.
Cons
Crashes, smug customer service, I'm very disappointed with their process.
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
mike
Construction, 11-50 employees
Less than a year
October 2023
A decently priced and user friendly platform.
A decently priced and user friendly platform.
Pros
Using Jobber, I enjoy many aspects. The platform is intuitive and easy to navigate while maintaining a simple yet attractive design. I like how all the different features and sections are easy to locate and well-organized. They provide several essential tools for business management. Their customer service is extremely friendly and helpful.
Cons
I really wish their pricing were a bit lower.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Victoria
Writing and Editing, 1-10 employees
Less than a year
October 2023
Great concept but poor execution!
Great concept but poor execution!
Pros
The sales pitch was great, but unfortunately, the delivery was poor.
Cons
Optimized routing does not function as intended. Job forms you create cannot even be viewed from the active job/visit you're on.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
2
Mike
Consumer Services, 1-10 employees
More than a year
October 2023
Could be fantastic, but lacks features in quoting/estimating and as communication hub.
Could be fantastic, but lacks features in quoting/estimating and as communication hub.
Pros
It's a very good app except for the basic quoting/estimating, job scheduling, and customer communication capabilities. Jobber works smoothly without glitches on both browser and app, with a clean look that isn't too distracting. However, these issues make me constantly search for alternatives. If they improve these three areas, the software would be perfect. I don't see that happening soon since the focus seems to be on integrating expensive third-party apps that don't benefit small businesses.
Cons
The scheduling function is good but could be much better if they allowed for other schedule types that aren't one-time or on a simple recurring schedule. For landscaping, we have visits under one contract that are weekly, bi-weekly, monthly, twice yearly, etc. Usually, between 45-60 visits are included in a single quote. But because they don't all fit into a neat recurring schedule, I include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! It's the most frustrating thing ever! So much work and it takes so long! It's one of the absolute WORST things about scheduling. There are workarounds, of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals are only associated with one quote. It is incredibly frustrating when I have to invoice later or try to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to the approved job that has the actual total and I just gave up. It should not be this hard. Also, for any Jobber people reading this, PLEASE allow BULK DELETION of JOBS. It's too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in the list or the ability to filter and bulk delete.
Ease of use
7
Value for money
4
Customer Support
10
Functionality
7
Andora
Construction, 1-10 employees
More than a year
October 2023
Great software
Great software
Pros
Its functionality and intuitive interface.
Cons
Needs to have more job costing built-in or a product/service catalog for ease of quoting and also need to change route optimization to be able to set certain days/team members. Also, the drag-and-drop feature NEEDS to be implemented into route optimization. Route optimization is honestly a pain to use right now for a lawn service business.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gino
Consumer Services, 1-10 employees
More than a year
October 2023
Filters
Sort by:
Review of Jobber
Review of Jobber
Pros
This software is incredibly beneficial for managing a business. Its features are smooth and Simple.
Cons
The software pricing is not ideal for small businesses.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
RAJ KUMAR
Accounting, 11-50 employees
Less than 6 months
June 2024
Own opinion
Own opinion
Pros
It greatly assists in quoting products.
Cons
Occasionally, payments fail to process.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marylet
Arts and Crafts, 1-10 employees
Less than 6 months
May 2024
Amazing CRM with world class support
Amazing CRM with world class support
Pros
The user interface and workflow are top-notch. It's sleek and smooth to navigate, and the client-facing elements look excellent, clean, and intuitive.
Cons
For quotes, I wish there was a more efficient way to build a bid. I prefer to show only the total cost without breaking down materials and labor, which makes it difficult to use Jobber for this purpose. It's the only aspect of my business that requires another software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanner
Construction, 1-10 employees
More than a year
April 2024
Review of Jobber
Review of Jobber
Pros
What I like most about Jobber is their customer service.
Cons
I dislike the cost and the slow introduction of new features. I wish they would take customer feedback into account regarding capabilities and usefulness.
Ease of use
7
Value for money
5
Customer Support
10
Functionality
8
Troy
Consumer Services, 1-10 employees
More than a year
April 2024
Change is not always good.
Change is not always good.
Pros
The old home page was robust and enabled effective business management on the go.
Cons
The new home page is less practical in terms of platform usability.
Ease of use
5
Value for money
7
Customer Support
5
Functionality
7
Michael
Farming, 1-10 employees
More than a year
April 2024
CleaningCompany life saver
CleaningCompany life saver
Pros
This product was extremely valuable for my cleaning company, utilizing features like GPS for employee clock-ins and clock-outs, schedules, invoicing, and more!
Cons
It has more features than I would ever need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Environmental Services, 1-10 employees
More than a year
March 2024
Great Software
Great Software
Pros
Very simple to use and excellent for keeping customers informed.
Cons
The credit card processing fees tend to add up over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enrique
Package/Freight Delivery, 1-10 employees
Less than 6 months
March 2024
Lawncare maintenance
Lawncare maintenance
Pros
It's very Simple to use, and the free trial period convinced me to adopt this system. Being able to test all features beforehand proved this product was right for us.
Cons
It's somewhat expensive, and you need to pay for the premium package to access features that can help you advance, which is tough for a new business.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Herb
Consumer Services, 1-10 employees
Less than 6 months
March 2024
Great software for a small business
Great software for a small business
Pros
Easy to use, with a great customer portal and a mobile app for field use.
Cons
The mobile interface is a bit awkward for generating estimates, and it's costly on a monthly basis for a small business.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Thomas
Construction, 1-10 employees
Less than 6 months
March 2024
Jobber has helped so much
Jobber has helped so much
Pros
It has simplified scheduling and ensured all employees are on the same page.
Cons
Some elements don't integrate well with QuickBooks, such as invoice numbers and taxes. I hope this gets resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Luann
Utilities, 11-50 employees
Less than 6 months
March 2024
jobber reviews
jobber reviews
Pros
Effortless scheduling and excellent customer storage; I love the unscheduled column.
Cons
When checking if a customer is in the database, I wish I could easily transfer the info by clicking "add new." It should be simpler to schedule callbacks without requiring an invoice. Also, I wish the app showed colors for the team without needing constant refreshes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tara
Accounting, 1-10 employees
Less than 6 months
March 2024
Jorge's review
Jorge's review
Pros
It has made my life so much easier, from scheduling clients to sending appointment reminders and invoicing. Everything is seamless and can be done on my phone.
Cons
There are glitches, like receiving multiple notifications for the same message or system errors that prevent sending receipts after automatic payments to clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge
Accounting, 11-50 employees
Less than a year
March 2024
customer service not very good
customer service not very good
Pros
The dashboard and functionality are excellent and easy to use once you learn them, but there should be a better onboarding process.
Cons
Customer service and onboarding were difficult. There was no help or support.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
10
Roy
Consumer Services, 1-10 employees
Less than 6 months
March 2024
My review of Jobber
My review of Jobber
Pros
I like the autopay/card on file feature and the client hub. The schedule works well too.
Cons
I can't just close a job after submitting an invoice; I have to reopen the job list to close it. Some aspects could be improved to make this more intuitive. I don't like that I can't set a specific insight range and that it doesn't allow me to pay employees per job, which is crucial for me. Payouts take longer compared to other programs using Stripe.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Trista
Consumer Services, 1-10 employees
Less than 6 months
March 2024
JOBBER is amazing
JOBBER is amazing
Pros
It has simplified our daily operations, especially in customer communication and interaction.
Cons
One downside is having to scroll down to find a job or quote. It would be more convenient if jobs were organized into tabs like "waiting to be signed," "signed," "scheduled," "invoiced," etc.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Construction, 1-10 employees
Less than 6 months
March 2024
Easy to use and scale
Easy to use and scale
Pros
Jobber offers essential features needed to run a business, such as scheduling, billing, invoicing, reminders, and much more.
Cons
I wish it was easier to add blocked time for vacation schedules and similar things for employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Seija
Consumer Services, 1-10 employees
Less than 6 months
March 2024
Ease of use is king with Jobber
Ease of use is king with Jobber
Pros
It's very easy to use for both customers and team members. The invoicing speed is also very efficient.
Cons
We only encountered one issue with Jobber, which was resolved by adding a custom field.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Facilities Services, 1-10 employees
Less than 6 months
March 2024
Great Software
Great Software
Pros
Its flexibility suits our multi-trade business, allowing us to customize services from regular window cleaning to large construction projects.
Cons
The user limit should be higher given the cost of the top-tier plans. Adding additional users is costly. Some new features should be included in the grow plan without additional charges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Facilities Services, 1-10 employees
More than a year
March 2024
Best bang for buck all in one business management software!
Best bang for buck all in one business management software!
Pros
As a mobile mechanic, Jobber has streamlined my business operations, from scheduling appointments to payments and invoicing. I wish I had found it sooner.
Cons
I would like some of the desktop features to be available on the mobile platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Quentin
Automotive, 1-10 employees
Less than a year
March 2024
Jobber is awesome!
Jobber is awesome!
Pros
I love how intuitive it is. They offer a 14-day free trial that includes everything.
Cons
I wish I could send pictures taken to the customer along with invoices or quotes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Facilities Services, 1-10 employees
Less than 6 months
March 2024
Customer Experience is Unacceptable
Customer Experience is Unacceptable
Pros
The app is excellent, but the customer service is poor.
Cons
I've had terrible experiences with customer service. They held over $30K in invoices for more than nine business days. Daily calls to customer service for over two hours yielded no response, no escalation options, and halted work.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kay
Construction, 1-10 employees
Less than 6 months
March 2024
Poor customer support
Poor customer support
Pros
The software is easy to use and performs well.
Cons
Their support is terrible. It takes days or up to a week to reach someone, who usually forwards you to another person who doesn't know what they're doing. It feels like teenagers run the company.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
4
Geoffrey
Alternative Dispute Resolution, 51-100 employees
Less than a year
February 2024
Company with money first then you second
Company with money first then you second
Pros
It effectively relayed information to the team in the field.
Cons
Saved picture quality is compressed too much to be useful. They often use questionable tactics to get more money from you.
Ease of use
2
Value for money
5
Customer Support
3
Functionality
2
Jake
Construction, 1-10 employees
Less than a year
February 2024
My Review
My Review
Pros
The ease of use, customer portal, and workflow from client inquiry to job scheduling and billing are outstanding.
Cons
When there's an issue or you cancel, all your data is locked, and without a daily backup, you could lose all your client information.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
8
Blair Mychal
Construction, 1-10 employees
More than a year
February 2024
Do not use Jobber / data breach over 1500 clients and they can't help for up to 5 days
Do not use Jobber / data breach over 1500 clients and they can't help for up to 5 days
Pros
Reviews indicated Jobber was great, but it has been a nightmare. I just spoke with a skeleton crew of two employees on a Sunday who said they couldn't help because risk/safety is off on weekends. It's a perfect target for hackers since no one is available to stop them.
Cons
My account was hacked on a Saturday. I've been calling Jobber support all weekend, and they said it might take until Thursday for someone to contact me. This gives the hacker full access to my business. They removed my bank information and added their debit card, removed my employees and schedules. Jobber can't help for up to five days after a data breach affecting over 1500 customers.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
3
Ed
Construction, 1-10 employees
Less than a year
January 2024
EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT
EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT
Pros
THE LOOK & FEEL - FUN TO USE...I enjoy the layout of the control panel.
Cons
VERY CONFUSING - RECURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF ISSUING REFUNDS EVERYDAY THE CREDIT CARD FEES JUST KEEP PILING UP!!!
Ease of use
6
Value for money
6
Customer Support
2
Functionality
7
BRIAN
Construction, 1-10 employees
Less than a year
January 2024
Shot down payment
Shot down payment
Pros
It's incredibly easy to set up and navigate.
Cons
They stopped our payment option. Two weeks have passed and it is still not fixed. We lost thousands of dollars right before Christmas.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Katerine
Management Consulting, 1-10 employees
Less than a year
December 2023
Perfect for a Service Company
Perfect for a Service Company
Pros
We started Preservan, a rot repair franchise, and launched it with Jobber. They've played a crucial role in our success. It's Simple to use and can be taught in an hour. We manage all franchises through one platform.
Cons
The progress invoice feature could use additional capabilities like showing job balances with paid invoices, but it's not a major issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Morgan
Construction, 1-10 employees
More than a year
December 2023
Jobber Review
Jobber Review
Pros
I love all the features of Jobber; it makes my work life much simpler.
Cons
There is nothing I dislike about Jobber at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Hospitality, 11-50 employees
Less than a year
December 2023
Jobber is the best
Jobber is the best
Pros
Offers a wide range of products and frequent updates.
Cons
None. Jobber has excellent customer service and their product is very intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
matt
Consumer Services, 1-10 employees
More than a year
December 2023
One of the best
One of the best
Pros
Simple to use, conveniently accessible, and provides bill reminders.
Cons
Unable to set up a payment method because I'm not sure how to do it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ijeoma
Hospital & Health Care, 500+ employees
Less than a year
November 2023
Run away, don't walk. If you get in, you will be TRAPPED there.
Run away, don't walk. If you get in, you will be TRAPPED there.
Pros
I like the reminders and automatic follow-ups. It's great for notifying customers that I'm on the way and for getting directions to their homes.
Cons
Overall, a bad experience. I feel stuck because I have so much in their system and don't have the time or energy to move it all over. They have finally pushed me over the edge though, and I'm working on getting it all moved out... slowly. I can't rely on scheduling notifications. The "Policies" regarding payments, disputes, and their handling of third-party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault, and they do NOTHING to fix or help in any way.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Joshua
Construction, 1-10 employees
More than a year
November 2023
Jobber is Expensive for Small businesses
Jobber is Expensive for Small businesses
Pros
I really liked the features offered and how user-friendly they were.
Cons
I didn't like how costly the program was for having employees use the software who didn't need much. I needed employees to clock in and see their schedule, nothing more. It would have been nice not to charge for view-only functions and clocking in and out.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Nathan
Construction, 1-10 employees
Less than a year
November 2023
Jobber review
Jobber review
Pros
Jobber software has revolutionized our business operations with efficient job management, scheduling, and invoicing, enhancing productivity and customer satisfaction.
Cons
Jobber's pricing structure can be steep for smaller businesses, and certain features might require additional add-ons, making it essential to budget carefully.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
panashe
Human Resources, 11-50 employees
Less than 6 months
October 2023
jobber crashes and looses your info
jobber crashes and looses your info
Pros
There's nothing good about Jobber, from the crashing software to their smug customer service. I'm very disappointed.
Cons
Crashes, smug customer service, I'm very disappointed with their process.
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
mike
Construction, 11-50 employees
Less than a year
October 2023
A decently priced and user friendly platform.
A decently priced and user friendly platform.
Pros
Using Jobber, I enjoy many aspects. The platform is intuitive and easy to navigate while maintaining a simple yet attractive design. I like how all the different features and sections are easy to locate and well-organized. They provide several essential tools for business management. Their customer service is extremely friendly and helpful.
Cons
I really wish their pricing were a bit lower.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Victoria
Writing and Editing, 1-10 employees
Less than a year
October 2023
Great concept but poor execution!
Great concept but poor execution!
Pros
The sales pitch was great, but unfortunately, the delivery was poor.
Cons
Optimized routing does not function as intended. Job forms you create cannot even be viewed from the active job/visit you're on.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
2
Mike
Consumer Services, 1-10 employees
More than a year
October 2023
Could be fantastic, but lacks features in quoting/estimating and as communication hub.
Could be fantastic, but lacks features in quoting/estimating and as communication hub.
Pros
It's a very good app except for the basic quoting/estimating, job scheduling, and customer communication capabilities. Jobber works smoothly without glitches on both browser and app, with a clean look that isn't too distracting. However, these issues make me constantly search for alternatives. If they improve these three areas, the software would be perfect. I don't see that happening soon since the focus seems to be on integrating expensive third-party apps that don't benefit small businesses.
Cons
The scheduling function is good but could be much better if they allowed for other schedule types that aren't one-time or on a simple recurring schedule. For landscaping, we have visits under one contract that are weekly, bi-weekly, monthly, twice yearly, etc. Usually, between 45-60 visits are included in a single quote. But because they don't all fit into a neat recurring schedule, I include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! It's the most frustrating thing ever! So much work and it takes so long! It's one of the absolute WORST things about scheduling. There are workarounds, of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals are only associated with one quote. It is incredibly frustrating when I have to invoice later or try to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to the approved job that has the actual total and I just gave up. It should not be this hard. Also, for any Jobber people reading this, PLEASE allow BULK DELETION of JOBS. It's too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in the list or the ability to filter and bulk delete.
Ease of use
7
Value for money
4
Customer Support
10
Functionality
7
Andora
Construction, 1-10 employees
More than a year
October 2023
Great software
Great software
Pros
Its functionality and intuitive interface.
Cons
Needs to have more job costing built-in or a product/service catalog for ease of quoting and also need to change route optimization to be able to set certain days/team members. Also, the drag-and-drop feature NEEDS to be implemented into route optimization. Route optimization is honestly a pain to use right now for a lawn service business.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gino
Consumer Services, 1-10 employees
More than a year
October 2023