Jobber Reviews

“Limited features...

Pros

I recently canceled two subscriptions with this service and I find it an average piece of software. HouseCall Pro is far superior in my experience. This company held me hostage for $8,250 for seven days, claiming it was my first transaction. With HouseCall Pro I had my funds the next day, even on their first transaction. I lost business because of this delay and I won't use them again. I'm switching back to HouseCall Pro

Cons

I would rather pay more for better service so I'm going back to HouseCall Pro, they have decent pricing, let you load pictures and notify you when paid.

“Smooth customer management

Pros

What I like is that it offers a great customer management system that makes it simple to book jobs online and really smooths out the booking workflow for businesses that provide services.

Cons

As a web developer I appreciate that their lead capture form can be embedded but in practice the form is extremely long and ends up wrecking any page layout I try to drop it into. Splitting it into multiple steps or pages would make a huge difference and fix the design issues.

“platform integration ease

Pros

One thing I really appreciate about this service is being able to connect multiple other platforms to operate my business smoothly. Overall that leaves me feeling quite satisfied with the experience.

Cons

I'd love to see an in-built project management tool so I can handle projects directly inside the platform. Having that feature would almost certainly keep me using it long-term and stop me from hunting for a different system.

“Operations and client management

Pros

For my business it's incredibly helpful for managing operations and preparing cost estimates. I also find it helps me communicate with clients in a professional way.

Cons

I find the reporting options are somewhat rudimentary compared with other platforms. It's very adaptable to my workflows but it doesn't offer the level of detail I need for thorough cost analysis.

“Full-featured crm

Pros

As a cleaning business owner I'm really impressed by how many features it offers from complete schedule management to invoicing and follow-up tracking it's hands down the best CRM I've used.

Cons

What I dislike most about it is how unpredictable the app can be, it's inconsistent at times. I always tell colleagues who work in teams to stay extra vigilant with communication because the software can make you second-guess decisions or details here and there.

“mobile-friendly layout

Pros

For me the app excels at delivering every piece of information and the tools I require in a mobile-friendly layout.

Cons

I've noticed certain functions are oddly and partly restricted to higher-tier plans and their documentation doesn't always mirror those recent updates.

“excellent value for money

Pros

To begin with the overall value for money is excellent and stands out. I feel it's one of the rare low-code platforms available right now and in my experience it's incredibly easy and easy to use for most tasks.

Cons

For me scaling data can be tricky when it's required and I sometimes run into glitches. Fortunately, customer support usually resolves those problems fairly quickly and effectively.

“Simple invoicing and texting

Pros

I appreciate how simple invoicing is, having a request form is useful, the free website is a nice bonus, sending out email campaigns is easy, there's a dedicated phone number so customers can text the office and vice versa which leads to timely, responsive customer service and the 'on our way' texting feature from the field is great.

Cons

My biggest downsides are: 1. The price is high. 2. When current customers complete our request form, even small differences in their name create a new client record and if the address is entered slightly differently it spawns a duplicate property. 3. I can't merge clients or properties which makes cleaning up these duplicates slow.

“helpful and efficient tool

Pros

it's great how convenient and smooth everything feels which helps me run my business efficiently. The built-in analytics and timely reminders make sure I stay on top of all my tasks.

Cons

when I don't have an internet connection in certain areas, it completely prevents me from using the app. I also find it frustrating that some of the coolest new features are reserved only for the top-tier plan.

“Centralized business operations

Pros

It centralizes my whole business so everything's linked together. Honestly I couldn't handle the volume of work I manage now without this platform. Back when I launched in 2019 I was doing only about one-third of the business I'm doing today.

Cons

I don't really have any complaints. Every so often my field crew runs into glitches on their phones but those problems are typically easy to fix and get sorted out quickly.

“all-in-one tools

Pros

It's cool that it bundles all the tools we need for daily work into one place and as a result our everyday operations have become much smoother and more efficient across the board.

Cons

In my experience the connections to other programs especially QuickBooks, can act a little temperamental at times and although the cost is on the higher side, I generally feel it delivers enough value to justify it.

“User-friendly support

Pros

I'm really happy with how user-friendly this is. Whenever I need to talk to someone, I actually get a live person who consistently sorts things out quickly and efficiently. They always follow up and give me a prompt response. I genuinely appreciate the invoicing and scheduling features, they save me a lot of time. Because it's so easy, I can take care of everything on-site using just my phone which is incredibly convenient. It's been fantastic. I've used this service for quite a while now and I'm truly grateful because it makes my life a little bit easier than it normally is so thank you.

Cons

To be completely honest it's a little hard to point out many negatives because I like pretty much everything about Javo but the one issue I do have is with receiving payments. Sometimes the payments take longer than I expect to process though I always end up getting my money. That's honestly about the only problem I can think of. Otherwise, I have noticed that parts of the system can run slowly at times.

“Business transformation

Pros

Using this platform has completely transformed how I run my business. I used to try to hold everything in my head, jot things on paper, or rely on a Google Calendar but now I finally understand how a proper business should operate. My mindset, my organization and my confidence have all increased dramatically since I started using it. The team has supported me through every step and I'm genuinely grateful that they believe in me and my vision. It has shown me how to price clients accurately, issue polished invoices and lead a team with assurance. Whenever I call with a question, they pick up and genuinely care about my experience, even asking for feedback.

Cons

What I keep wishing for is a easy, all-in-one manual that walks me through mastering every feature. It would also be really helpful to have a built-in way to separate subcontractors from hourly staff within the system so I can manage them differently, with clearer distinctions and settings.

“organized and evolving platform

Pros

For my business, this tool helps me stay organized and prevents me from letting payments or client messages slip through the cracks. What I appreciate most is how it's constantly evolving, new features are regularly added to simplify tasks and boost efficiency. Truly, I can't imagine running my operation without it.

Cons

Honestly I wish integrating CallRail for inbound calls had been simpler, aside from that, the built-in features have been fantastic and keep getting better. Overall everything native works really well and the ongoing improvements are noticeable.

“Review of Jobber

Pros

This software is incredibly beneficial for managing a business. Its features are smooth and Simple.

Cons

The software pricing is not ideal for small businesses.

“Own opinion

Pros

It greatly assists in quoting products.

Cons

Occasionally, payments fail to process.

“Amazing CRM with world class support

Pros

The user interface and workflow are top-notch. It's sleek and smooth to navigate, and the client-facing elements look excellent, clean, and intuitive.

Cons

For quotes, I wish there was a more efficient way to build a bid. I prefer to show only the total cost without breaking down materials and labor, which makes it difficult to use Jobber for this purpose. It's the only aspect of my business that requires another software.

“Review of Jobber

Pros

What I like most about Jobber is their customer service.

Cons

I dislike the cost and the slow introduction of new features. I wish they would take customer feedback into account regarding capabilities and usefulness.

“Change is not always good.

Pros

The old home page was robust and enabled effective business management on the go.

Cons

The new home page is less practical in terms of platform usability.

“CleaningCompany life saver

Pros

This product was extremely valuable for my cleaning company, utilizing features like GPS for employee clock-ins and clock-outs, schedules, invoicing, and more!

Cons

It has more features than I would ever need.

“Great Software

Pros

Very simple to use and excellent for keeping customers informed.

Cons

The credit card processing fees tend to add up over time.

“Lawncare maintenance

Pros

It's very Simple to use, and the free trial period convinced me to adopt this system. Being able to test all features beforehand proved this product was right for us.

Cons

It's somewhat expensive, and you need to pay for the premium package to access features that can help you advance, which is tough for a new business.

“Great software for a small business

Pros

Easy to use, with a great customer portal and a mobile app for field use.

Cons

The mobile interface is a bit awkward for generating estimates, and it's costly on a monthly basis for a small business.

“Jobber has helped so much

Pros

It has simplified scheduling and ensured all employees are on the same page.

Cons

Some elements don't integrate well with QuickBooks, such as invoice numbers and taxes. I hope this gets resolved.

“jobber reviews

Pros

Effortless scheduling and excellent customer storage; I love the unscheduled column.

Cons

When checking if a customer is in the database, I wish I could easily transfer the info by clicking "add new." It should be simpler to schedule callbacks without requiring an invoice. Also, I wish the app showed colors for the team without needing constant refreshes.

“Jorge's review

Pros

It has made my life so much easier, from scheduling clients to sending appointment reminders and invoicing. Everything is seamless and can be done on my phone.

Cons

There are glitches, like receiving multiple notifications for the same message or system errors that prevent sending receipts after automatic payments to clients.

“customer service not very good

Pros

The dashboard and functionality are excellent and easy to use once you learn them, but there should be a better onboarding process.

Cons

Customer service and onboarding were difficult. There was no help or support.

“My review of Jobber

Pros

I like the autopay/card on file feature and the client hub. The schedule works well too.

Cons

I can't just close a job after submitting an invoice; I have to reopen the job list to close it. Some aspects could be improved to make this more intuitive. I don't like that I can't set a specific insight range and that it doesn't allow me to pay employees per job, which is crucial for me. Payouts take longer compared to other programs using Stripe.

“JOBBER is amazing

Pros

It has simplified our daily operations, especially in customer communication and interaction.

Cons

One downside is having to scroll down to find a job or quote. It would be more convenient if jobs were organized into tabs like "waiting to be signed," "signed," "scheduled," "invoiced," etc.

“Easy to use and scale

Pros

Jobber offers essential features needed to run a business, such as scheduling, billing, invoicing, reminders, and much more.

Cons

I wish it was easier to add blocked time for vacation schedules and similar things for employees.

“Ease of use is king with Jobber

Pros

It's very easy to use for both customers and team members. The invoicing speed is also very efficient.

Cons

We only encountered one issue with Jobber, which was resolved by adding a custom field.

“Great Software

Pros

Its flexibility suits our multi-trade business, allowing us to customize services from regular window cleaning to large construction projects.

Cons

The user limit should be higher given the cost of the top-tier plans. Adding additional users is costly. Some new features should be included in the grow plan without additional charges.

“Best bang for buck all in one business management software!

Pros

As a mobile mechanic, Jobber has streamlined my business operations, from scheduling appointments to payments and invoicing. I wish I had found it sooner.

Cons

I would like some of the desktop features to be available on the mobile platform.

“Jobber is awesome!

Pros

I love how intuitive it is. They offer a 14-day free trial that includes everything.

Cons

I wish I could send pictures taken to the customer along with invoices or quotes.

“Customer Experience is Unacceptable

Pros

The app is excellent, but the customer service is poor.

Cons

I've had terrible experiences with customer service. They held over $30K in invoices for more than nine business days. Daily calls to customer service for over two hours yielded no response, no escalation options, and halted work.

“Poor customer support

Pros

The software is easy to use and performs well.

Cons

Their support is terrible. It takes days or up to a week to reach someone, who usually forwards you to another person who doesn't know what they're doing. It feels like teenagers run the company.

“Company with money first then you second

Pros

It effectively relayed information to the team in the field.

Cons

Saved picture quality is compressed too much to be useful. They often use questionable tactics to get more money from you.

“My Review

Pros

The ease of use, customer portal, and workflow from client inquiry to job scheduling and billing are outstanding.

Cons

When there's an issue or you cancel, all your data is locked, and without a daily backup, you could lose all your client information.

“Do not use Jobber / data breach over 1500 clients and they can't help for up to 5 days

Pros

Reviews indicated Jobber was great, but it has been a nightmare. I just spoke with a skeleton crew of two employees on a Sunday who said they couldn't help because risk/safety is off on weekends. It's a perfect target for hackers since no one is available to stop them.

Cons

My account was hacked on a Saturday. I've been calling Jobber support all weekend, and they said it might take until Thursday for someone to contact me. This gives the hacker full access to my business. They removed my bank information and added their debit card, removed my employees and schedules. Jobber can't help for up to five days after a data breach affecting over 1500 customers.

“EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT

Pros

THE LOOK & FEEL - FUN TO USE...I enjoy the layout of the control panel.

Cons

VERY CONFUSING - RECURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF ISSUING REFUNDS EVERYDAY THE CREDIT CARD FEES JUST KEEP PILING UP!!!

“Shot down payment

Pros

It's incredibly easy to set up and navigate.

Cons

They stopped our payment option. Two weeks have passed and it is still not fixed. We lost thousands of dollars right before Christmas.

“Perfect for a Service Company

Pros

We started Preservan, a rot repair franchise, and launched it with Jobber. They've played a crucial role in our success. It's Simple to use and can be taught in an hour. We manage all franchises through one platform.

Cons

The progress invoice feature could use additional capabilities like showing job balances with paid invoices, but it's not a major issue.

“Jobber Review

Pros

I love all the features of Jobber; it makes my work life much simpler.

Cons

There is nothing I dislike about Jobber at this point.

“Jobber is the best

Pros

Offers a wide range of products and frequent updates.

Cons

None. Jobber has excellent customer service and their product is very intuitive.

“One of the best

Pros

Simple to use, conveniently accessible, and provides bill reminders.

Cons

Unable to set up a payment method because I'm not sure how to do it.

“Run away, don't walk. If you get in, you will be TRAPPED there.

Pros

I like the reminders and automatic follow-ups. It's great for notifying customers that I'm on the way and for getting directions to their homes.

Cons

Overall, a bad experience. I feel stuck because I have so much in their system and don't have the time or energy to move it all over. They have finally pushed me over the edge though, and I'm working on getting it all moved out... slowly. I can't rely on scheduling notifications. The "Policies" regarding payments, disputes, and their handling of third-party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault, and they do NOTHING to fix or help in any way.

“Jobber is Expensive for Small businesses

Pros

I really liked the features offered and how user-friendly they were.

Cons

I didn't like how costly the program was for having employees use the software who didn't need much. I needed employees to clock in and see their schedule, nothing more. It would have been nice not to charge for view-only functions and clocking in and out.

“Jobber review

Pros

Jobber software has revolutionized our business operations with efficient job management, scheduling, and invoicing, enhancing productivity and customer satisfaction.

Cons

Jobber's pricing structure can be steep for smaller businesses, and certain features might require additional add-ons, making it essential to budget carefully.

“jobber crashes and looses your info

Pros

There's nothing good about Jobber, from the crashing software to their smug customer service. I'm very disappointed.

Cons

Crashes, smug customer service, I'm very disappointed with their process.

“A decently priced and user friendly platform.

Pros

Using Jobber, I enjoy many aspects. The platform is intuitive and easy to navigate while maintaining a simple yet attractive design. I like how all the different features and sections are easy to locate and well-organized. They provide several essential tools for business management. Their customer service is extremely friendly and helpful.

Cons

I really wish their pricing were a bit lower.