MaintainX Reviews

“attractive interface

Pros

The interface is clean and attractive making it super easy to get new team members up and running quickly. You get a comprehensive set of tools that really simplify facility management tasks.

Cons

Been using this since the beta launch and honestly can't think of anything I dislike about it.

“Useful parts inventory feature

Pros

I appreciate how it maintains work orders in real-time status. The parts inventory feature has been useful too, letting us rapidly search through our stock whenever we need something.

Cons

We are pleased with everything.

“Never had any glitches

Pros

Ease of use stands out. There's really no way to mess things up! It helps me stay organized and keeps my service tech on the right track. The interface is tidy and I haven't seen any bugs or issues. Everything runs smoothly without any hiccups.

Cons

I wish there was a weekly task view separate from the regular to-do lists so I could see what needs attention this week. Would also love a customer and vendor database. I think it might already exist but I can't find it. Having that would make creating QuickBooks invoices so much easier and a direct link to QB would be incredible! Also really need a third status for completely finished work orders (scheduled, completed, invoiced and paid) since right now we only have two lanes and need somewhere for the fully closed ones to go. Just my thoughts though. Still love using this!

“Regular upgrades with new features

Pros

I must say they have a very well-trained support staff. I appreciate how the software keeps evolving with new features being added regularly to make it even better.

Cons

The upgrade system is pretty inflexible. You can't just add pro features for specific users without bumping everyone up to the full plan which gets expensive fast.

“Techs can do everything remotely

Pros

The remote access is so helpful. My technicians can pull up work orders, schedules and job plans right from their phones or tablets wherever they are. Having everything at there fingertips has been a game changer for our workflow.

Cons

KPI reporting could use more detail and tracking man hours is annoying since we can't put multiple techs' hours on the same job simultaneously.

“assigning WOs to staff members is easy

Pros

Simple to handle when setting up work orders and assigning them to different categories and staff members.

Cons

The start and due dates function is not ideal. I should be able to set both dates and let technicians log their actual time spent which would help track how long jobs really take for better scheduling.

“Their team makes improvements based on suggestions

Pros

Keeps our company organized and gives us great visibility into work orders at every level.

Cons

The calendar features could definitely be stronger and more comprehensive. That said, the team is really responsive when you reach out about improvements. They actually added a calendar component I requested after I mentioned it to them.

“simple to communicate with techs

Pros

I really like how simple it is to communicate work tasks with technicians and get real-time updates when issuing work orders.

Cons

Reporting section doesn't give admin users enough detail to really analyze maintenance activities and how resources are being used.

“successfully rolled it out for my team

Pros

I managed to deploy this across a relatively large team with different skill levels and still gather all the necessary information I needed.

Cons

I really wish there was a way for just admins and maybe some senior users to get the premium features while keeping regular users on the basic plan instead of forcing everyone onto the same tier.

“a bit costly

Pros

Being able to check what tasks are in progress from anywhere in real time is so useful.

Cons

The cost feels pretty high considering what you actually get for your money.

“Got all the functionality I need

Pros

I've got everything I need to keep my team on track and working efficiently. The functionality really helps with scheduling and productivity management.

Cons

It's interface takes a bit of time to get comfortable with.

“satisfied with the sofware and their service

Pros

Really impressed with how this program works overall. The real-time communication with my team is superb and tracking work orders and parts couldn't be easier. What really stands out is how responsive the support team is. They're super easy to reach and get back to you quickly.

Cons

The main downside is there's no translation feature available. Many of my staff members who'll be using this as requestors don't speak English fluently so having it in Spanish while sending me info in English would make things way easier. The team mentioned they're working on this functionality so hopefully we'll see it soon.

“Mobile functionality is perfect for younger members

Pros

I find it simple to get the hang of especially for newcomers who pick it up without much training. Being able to create work orders straight from my phone is a plus. No more waiting around to get back to my desk. The mobile interface works perfectly for our younger team members who are already comfortable with smartphone apps so they jump right in and start contributing immediately.

Cons

Searching for past work orders to check equipment history isn't as simple as I'd like. While you can track maintenance records, it means adding every single piece of equipment to inventory first which gets pretty tedious.

“no unnecessary steps

Pros

The interface is really easy to use and doesn't waste your time with unnecessary steps.

Cons

Haven't run into any problems yet though we'll need to see how it evolves with our changing needs.

“Layout feels natural

Pros

I can find what I need without jumping through hoops. The layout makes sense and honestly the customer service blows me away. When I send a message, I get responses within an hour instead of waiting days like with other platforms I've tried. The mobile app works just as smoothly too. Our maintenance program runs much more efficiently now and we can spot equipment trends to prevent downtime before it happens.

Cons

The calendar feature is pretty disappointing. While it works well for viewing things month by month, I really wish there was a weekly view option. Also, it would be much better if there was a built-in print function rather than having to take screenshots all the time.

“everything is in one central location

Pros

Everything I need is right here in one place which makes my work so much easier. There's virtually no limit to what this tool can handle whether I'm assigning tasks to team members or just setting up reminders to keep myself organized, it all gets done in minutes.

Cons

I haven't found much to complain about honestly. Only spotted one bug during my time using it but the team fixed it before I could even reach out about it. Really solid application overall.

“excellent for monitoring maintenance tasks

Pros

This software is excellent for monitoring maintenance tasks and the team handling them. I can see exactly how long jobs take and track my employees' performance effectively.

Cons

Communication between staff isn't as simple as texting on our phones.

“Made us go digital

Pros

Works great for cutting down on paperwork and organizing everything. I love how it sends info straight to our maintenance guy's phone so he can track all the work orders without any hurdles.

Cons

Really can't think of any drawbacks. I'm looking forward to getting all our properties set up on here.

“can create categories

Pros

It's quite simple. Creating custom categories has been great for extracting all kinds of data we need.

Cons

The only downside is that some features I'd like to see are still being developed but the company says they're in the pipeline.

“quick and convenient

Pros

What I appreciate most is how easy everything feels. Adding work orders and sharing them takes just a couple clicks.

Cons

Web version feels more user-friendly but there's no dark mode option. Would also benefit from a time tracking feature for technicians working onsite.