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MaintainX

MaintainX

Last Updated

Key Takeaways

Generated from the text of customer reviews

MaintainX is a cloud-based Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) solution for small teams to enterprise-sized organizations. Its user-friendly design and effective work order management are well-liked by users. Users' primary concern is the lack of customization. One of the recent releases of the software is its AI Report Builder feature, helping convert work data into custom reports through natural language prompts.

Our Verdict

MaintainX is a practical choice for companies looking to keep downtime to a minimum, maximize efficiency, and optimize asset management through AI-driven solutions. It helps in day-to-day maintenance activities, and reporting tools assist in making informed decisions. It provides value for money considering its feature set. We recommend MaintainX for teams focused on improving maintenance planning and better operational control.

MaintainX Specifications

  • Maintenance Logs
  • Purchasing
  • Safety Management
  • Dashboards

MaintainX Features

Reporting And Analytics

MaintainX offers out-of-the-box reports and custom dashboards for analyzing maintenance data. With this feature, users can monitor asset health, preventive maintenance, maintenance expenses, and operational performance. It also provides the ability to filter, build custom dashboards, and export reports as a PDF or CSV.

See How It Works
Downtime Tracking

The software monitors planned and unplanned downtime, captured by asset status changes or Asset Health reports. The downtime hours, asset availability, and machine failure information for individual assets are displayed in the dashboard. Users can check planned vs unplanned downtime, analyze the reasons for downtime, and see asset performance trends.

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MaintainX CoPilot

MaintainX CoPilot is an AI assistant that can provide maintenance-related assistance based on information from work orders, procedures, notes, and asset manuals. Users can find maintenance documents, summarize information from work orders, and access information from existing work orders.

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Vendor Management

The feature lets users add contractor information, track external maintenance, and maintain service records easily in a single place. It allows teams to share and communicate work orders, add comments and files, and monitor service activities, as well as purchase orders and vendor performance reports.

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QR And Barcode Scanning

MaintainX enables the user to attach QR codes and bar codes to assets, parts, and locations for easy identification. Users can use the mobile app to scan codes and view asset information, find parts, and connect equipment/locations to related work orders. The feature connects physical labels and digital maintenance records for easier access to asset information.

See How It Works

Pros And Cons of MaintainX

Pros

  • Centralized data management reduces the need to work with multiple Excel spreadsheets

  • Detailed asset lists and work order tracking provide better asset visibility

  • Custom checklists aid in line inspections, lubrication jobs, and pre-checking of equipment

  • Built-in work order messaging tightens up team communication and coordination between staff

  • Responsive customer support helps resolve issues quickly

Cons

  • Push alerts feature can be improved for better flagging of incomplete tasks

  • No Gantt chart availability makes asset-based work order planning difficult

  • No options for changing the work priority levels at user level without admin approval

MaintainX Pricing

Basic Plan

Essential Plan

Premium Plan

Enterprise Plan

  • 1-month access to advanced analytics

  • Real-time messaging

  • Unlimited work orders

  • Procedures with inspection checks

  • Unlimited PDF exports

  • Pre-built standard reports

  • AI-powered procedure generation

  • Unlimited historical data retention

  • QR and barcode scanning

  • 2 work orders with attached procedures

  • Everything in Basic Plan, plus:

  • 3 Work orders with attached procedures

  • Unlimited work orders with attached images

  • Procedures with signature capture

  • Unlimited requests

  • Custom asset and location fields

  • Calendar-based scheduling

  • Reporting filters

  • Real-time insights

  • 1 Custom reporting dashboard

  • Everything in Essential Plan, plus:

  • Open REST API access

  • Dedicated account manager

  • Meter-based maintenance

  • Time and cost tracking

  • Procedures with conditional logic fields BETA

  • Work order templates

  • Unlimited PDF and CSV

  • Automatically share reports and dashboards

  • Request portals

  • Everything in Premium Plan, plus:

  • MaintainX Copilot

  • Asset health insights

  • Advanced control and security, including SSO

  • Custom request fields

  • Escalation protocols

  • Custom workflow automations

  • Downtime tracking

  • Workload-based scheduling

  • Mean time between failure (MTBF)

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

MaintainX Reviews

Total 507 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

88%

4

Stars

11%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

TF

todd F.

Machinery, 500+ employees

5.0
August 2024

“Easy to send WOs to my team”

Pros

For me sending work orders to my crew, logging problems and staying on top of inventory has been really convenient.

Cons

Honestly there's nothing major to complain about. I just keep thinking we should've started using this a long time ago.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TP

Tony P.

Construction, 11-50 employees

5.0
August 2024

“clear layout”

Pros

What I noticed first is the clean layout. I can pull up a work order quickly whenever I need it.

Cons

Correcting mistakes isn't very easy on my end. I'd really like better editing tools so changes don't feel so annoying.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

HD

Heather D.

Health, Wellness and Fitness, 51-100 employees

5.0
August 2024

“Takes no time to create work orders”

Pros

From day one I could use this without any trouble. It helps me handle issues faster and get them sorted out efficiently. And since making a work order only takes me a moment I can keep jobs moving and make sure nothing gets stuck waiting on me. That immediate, smooth utility saves me time and cuts out frustration every single day.

Cons

Up till now things have been pretty good for me. I don't have any downsides to share yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

View All 507 Reviews

Frequently Asked Questions

What types of pricing plans does MaintainX offer?

MaintainX pricing starts at $25/month for the Essential plan, with Basic (Free), Premium ($75/month), and Enterprise (Custom pricing) also available. Request a detailed MaintainX cost breakdown for your organization today.

Who are the typical users of MaintainX software?

The software is typically used by organizations across industries such as food and beverage, retail, hospitality, automotive, government, and farming and agriculture.

What languages does MaintainX support?

MaintainX supports multiple languages, including English, Spanish, Portuguese, Italian, German, and French.

Does MaintainX have a mobile app?

Yes, MaintainX offers Android and iOS mobile apps.

Does MaintainX have an API?

Yes, MaintainX does offer an API.

What other apps does MaintainX integrate with?

MaintainX integrates with Microsoft Power BI, Slack, Oracle NetSuite, Samsara, Intuit QuickBooks, and MachineMetrics.

What level of support does the MaintainX offer?

MaintainX offers support through contact form, live chat, FAQs, a knowledge base, and email.