MaintainX Reviews

“Takes no time to create work orders

Pros

From day one I could use this without any trouble. It helps me handle issues faster and get them sorted out efficiently. And since making a work order only takes me a moment I can keep jobs moving and make sure nothing gets stuck waiting on me. That immediate, smooth utility saves me time and cuts out frustration every single day.

Cons

Up till now things have been pretty good for me. I don't have any downsides to share yet.

“clear layout

Pros

What I noticed first is the clean layout. I can pull up a work order quickly whenever I need it.

Cons

Correcting mistakes isn't very easy on my end. I'd really like better editing tools so changes don't feel so annoying.

“Easy to send WOs to my team

Pros

For me sending work orders to my crew, logging problems and staying on top of inventory has been really convenient.

Cons

Honestly there's nothing major to complain about. I just keep thinking we should've started using this a long time ago.

“great set up team

Pros

The people who helped us get set up were great to work with and stayed responsive the whole time.

Cons

At the beginning I needed extra help to get everything running the right way.

“supports two languages

Pros

I like that it supports two languages so I don't need to translate every task before handing it off to my team. Using it day to day feels simple.

Cons

Some files are tough for me to upload and I'm still trying to get better at tracking inventory the correct way.

“adapts according to our needs

Pros

One thing I enjoy is how much it can adapt to our needs. We have lots of fields we can use which matters a lot as our inventory keeps growing.

Cons

After using it for a few months I still haven't found anything I truly dislike. It could use a bit of fine-tuning in places but I've noticed things getting better and support has been helpful.

“Not hard to pick up

Pros

When I first started I picked it up pretty fast. It didn't take long before I felt comfortable using MaintainX.

Cons

What bugs me is that I can't attach more than one asset to a single work order.

“Really helpful features

Pros

I rely on a lot of the tools inside the system and they've helped our facility run better. Work orders and preventive maintenance for equipment now move along much smoother.

Cons

I haven't had anything ignored so far. Whenever I needed something adjusted the rep I work with made changes to fit what I needed.

“good experience with support team

Pros

I've had a good experience with support. I like the asset tracking and the pricing options as well.

Cons

So far I haven't come across anything that I'd say I don't like.

“Easy to use UI

Pros

It feels easy on the user side. The overall design is clean and it doesn't make me feel lost while I'm working.

Cons

We use the time option on work orders and while the web app starts a timer, it doesn't record that time automatically. I have to enter it myself. Same thing when I move a work order from open to in?progress time isn't tracked unless I do it manually.

“ideal for small and medium businesses

Pros

I see it fitting really well for small to mid-sized businesses. It's simple to get going and works well for everyday maintenance needs.

Cons

I can't add multiple assets to one work order and that limitation gets in the way sometimes.

“Can add PDFs, photos, videos, links

Pros

Putting together work orders and procedures feels smooth for me. I can attach PDFs, photos, videos or links to specific steps which makes instructions clearer for the team.

Cons

There are no drawbacks that I can point out.

“easy to train staff

Pros

I've found it easy to teach new employees and keeping things updated inside the system is simple. Support has been solid whenever I've needed help.

Cons

I can't set up locations on my own without sending the info to a MaintainX rep first which slows things down. I also don't see any option to set different time zones.

“Works great for everyone

Pros

It works well for both techs and regular users on our side. The support team has been great and getting everything set up didn't take much effort.

Cons

Haven't faced any issues so far and everything has been running fine for me.

“maintenance

Pros

I've set up an automated system to replace the Outlook file I used before.

Cons

It's simple to navigate, and I can effortlessly attach images to the assets.

“High School Rennovation/Addition

Pros

I value its ease of use. Our circumstance is special; we're renovating sections of a school while simultaneously building new ones. MaintainX has made managing maintenance requests from teachers throughout the entire school much smoother. This enables us to differentiate between issues related to new construction and those concerning existing maintenance. Before, we were overwhelmed with phone calls, but now, each teacher can submit a work order via MaintainX, allowing us to track and handle them directly.

Cons

I really wish for a PDF printout of filtered work orders, complete with their descriptions. Currently, the summary printout only displays the title, leaving much to be desired.

“Streamlining Operations with MaintainX: A Game-Changer.

Pros

The interface is intuitive, updates are in real-time, it's accessible on mobile devices, and the reporting is comprehensive.

Cons

Some features require a bit of learning, and there are cost considerations, especially for small companies like ours. While we're focused on the long term, the expenses might deter similar businesses.

“Excellent mobile fit for purpose tool

Pros

Using it is easy which allows you to start working instantly. The customer support is outstanding, with nearly instant query handling. Its flexibility ensures that information is accessible across the organization, resulting in a highly satisfying experience with both the product and service.

Cons

There's not much lacking, but improved step-costing would be beneficial. For instance, having different pricing tiers based on user numbers would encourage wider adoption within our organization.

“Everything I need in one place

Pros

It seamlessly connects suppliers to purchase orders to spare parts inventory, which in turn links to assets, inspections, and downtime tracking. The mobile app allows operators to request service and automatically records it on the relevant asset.

Cons

My only gripe is when ordering parts with more than two decimal places in cost. I've heard they're addressing this issue, though.

“Couldn't do my job without it

Pros

Its ease of use is invaluable, especially since I'm constantly on the move throughout the county, allowing me to assign work orders quickly.

Cons

Honestly, I can't find a single thing I dislike about it.