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MaintainX Reviews
97 Review(s)
softwareOverall Rating
4.8
97 Review(s)
Rating Distribution
5
(79)
4
(16)
3
(2)
2
1
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Overall Rating
4.8
97 Review(s)
Rating Distribution
5
(79)
4
(16)
3
(2)
2
1
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
maintenance
maintenance
Pros
I've set up an automated system to replace the Outlook file I used before.
Cons
It's simple to navigate, and I can effortlessly attach images to the assets.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
scott
Wholesale, 11-50 employees
Less than 6 months
May 2024
High School Rennovation/Addition
High School Rennovation/Addition
Pros
I value its ease of use. Our circumstance is special; we're renovating sections of a school while simultaneously building new ones. MaintainX has made managing maintenance requests from teachers throughout the entire school much smoother. This enables us to differentiate between issues related to new construction and those concerning existing maintenance. Before, we were overwhelmed with phone calls, but now, each teacher can submit a work order via MaintainX, allowing us to track and handle them directly.
Cons
I really wish for a PDF printout of filtered work orders, complete with their descriptions. Currently, the summary printout only displays the title, leaving much to be desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dylan
Construction, 51-100 employees
More than a year
May 2024
Streamlining Operations with MaintainX: A Game-Changer.
Streamlining Operations with MaintainX: A Game-Changer.
Pros
The interface is intuitive, updates are in real-time, it's accessible on mobile devices, and the reporting is comprehensive.
Cons
Some features require a bit of learning, and there are cost considerations, especially for small companies like ours. While we're focused on the long term, the expenses might deter similar businesses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alfredo
Real Estate, 11-50 employees
More than a year
May 2024
Excellent mobile fit for purpose tool
Excellent mobile fit for purpose tool
Pros
Using it is easy which allows you to start working instantly. The customer support is outstanding, with nearly instant query handling. Its flexibility ensures that information is accessible across the organization, resulting in a highly satisfying experience with both the product and service.
Cons
There's not much lacking, but improved step-costing would be beneficial. For instance, having different pricing tiers based on user numbers would encourage wider adoption within our organization.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Johann
Packaging and Containers, 500+ employees
More than a year
May 2024
Everything I need in one place
Everything I need in one place
Pros
It seamlessly connects suppliers to purchase orders to spare parts inventory, which in turn links to assets, inspections, and downtime tracking. The mobile app allows operators to request service and automatically records it on the relevant asset.
Cons
My only gripe is when ordering parts with more than two decimal places in cost. I've heard they're addressing this issue, though.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
DJ
Glass Ceramics & Concrete, 51-100 employees
More than a year
May 2024
Couldn't do my job without it
Couldn't do my job without it
Pros
Its ease of use is invaluable, especially since I'm constantly on the move throughout the county, allowing me to assign work orders quickly.
Cons
Honestly, I can't find a single thing I dislike about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Doug
Government Administration, 101-500 employees
Less than 6 months
May 2024
Works great!
Works great!
Pros
I find it incredibly easy to use, with fast and excellent support, and the setup process is simple.
Cons
I haven't encountered anything I truly dislike yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryce
Oil & Energy, 51-100 employees
Less than 6 months
May 2024
Great Support when transitioning to digtal
Great Support when transitioning to digtal
Pros
The support provided is outstanding, and the app seems to prioritize frontline users' needs.
Cons
The limited customizability and access levels are drawbacks, as is the pricing structure.
Ease of use
8
Value for money
4
Customer Support
10
Functionality
6
Anonymous
Not Specified, 51-100 employees
More than a year
May 2024
Amazing software
Amazing software
Pros
Using this platform is simple, with mobile applications accessible for both Android and iOS gadgets.
Cons
At the moment, I can't think of any cons. Previously, I used SharePoint for work tickets and tracking, but being confined to desktop or laptop use was limiting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jose
Automotive, 51-100 employees
Less than a year
March 2024
MaintainX is vital for any tech team
MaintainX is vital for any tech team
Pros
Being able to track assets and work history facilitates communication with my boss and colleagues, enabling teams outside my department to stay informed and helping us identify areas for improvement.
Cons
MaintainX could benefit from additional options to enhance filter functionality on the go, allowing for more precise filtering.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Entertainment, 51-100 employees
Less than a year
March 2024
Great product
Great product
Pros
The app is incredibly user-friendly; no extensive training is required. It effectively tracks repair needs and simplifies task management for staff.
Cons
Currently, we have no complaints. The product fulfills its intended purpose.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Natasha
Consumer Services, 51-100 employees
More than a year
March 2024
Simple but effective
Simple but effective
Pros
Setting up assets, locations, and parts with relevant information is effortlessly done. Work order comments are now indispensable for equipment maintenance, and the ability to add photos, notes, and voice memos helps keep track of issues. The request portals are useful for operators to report problems promptly.
Cons
The parts inventory management could be more comprehensive, especially concerning unit quantities.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Oscar
Food Production, 11-50 employees
Less than a year
March 2024
New user happy from the start
New user happy from the start
Pros
The drag-and-drop feature for images was particularly helpful in setting up our parts inventory.
Cons
Using MaintainX for creating blank forms for data collection wasn't the most efficient method.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Utilities, 11-50 employees
Less than 6 months
March 2024
one of best sites to manage.
one of best sites to manage.
Pros
It efficiently processes and accommodates data details.
Cons
I haven't encountered any issues thus far; everything is easy to manage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
norberto
Commercial Real Estate, 51-100 employees
Less than a year
March 2024
Great for Preventive Maintenance
Great for Preventive Maintenance
Pros
I value the adaptability to oversee different equipment and departments in a single location, allowing me to customize filters for effortless access to specific information.
Cons
The mobile app lacks a tab for requests for regular users. It would be advantageous to have the same filtering capabilities as the desktop version.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frank
Machinery, 101-500 employees
Less than a year
March 2024
I love using this site to have our work order's delivered fast and efficiently.
I love using this site to have our work order's delivered fast and efficiently.
Pros
I love the convenience of being able to use it on both my desktop and phone.
Cons
I genuinely have nothing negative to say about the company.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Chemicals, 500+ employees
Less than a year
March 2024
All in one work order and inspection tracking
All in one work order and inspection tracking
Pros
The ability to schedule work orders and inspections ahead of time, along with the automatic email updates for residents who submitted requests, has streamlined our workflow significantly.
Cons
While the report feature is functional, there's room for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Recreational Facilities and Services, 51-100 employees
Less than a year
March 2024
Thank You Once Again!
Thank You Once Again!
Pros
It's simple to use, easy to learn, and implementation is hassle-free.
Cons
Nothing springs to mind except that we should have implemented it much sooner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Quentin
Chemicals, 500+ employees
Less than 6 months
January 2024
Solid Choice
Solid Choice
Pros
The unlimited photo/video storage for work orders is incredibly beneficial, and the mobile support is seamless.
Cons
Overall, there's not much to complain about. The setup is modest, costs are reasonable, and even the drawbacks are manageable.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Adam
Real Estate, 101-500 employees
More than a year
December 2023
Quick smallhold technician review
Quick smallhold technician review
Pros
The diverse categories and labeling options help keep everything organized efficiently, from locations to tags.
Cons
Issues like recurring tasks and OW opening without approval need attention.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Emilio
Farming, 51-100 employees
Less than a year
November 2023
Great Product for Growing Company
Great Product for Growing Company
Pros
Getting started with MaintainX was a quick process. Their support team ensured we had everything we needed and provided helpful training. It's easy to set up, monitor, and close work orders, as well as track assets. Our maintenance system has vastly improved since adopting MaintainX.
Cons
There's not much to dislike about MaintainX currently. Despite the learning curve, most users can grasp it quickly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jacob
Food Production, 51-100 employees
Less than a year
November 2023
Great Work Order and Maintenance Management Program
Great Work Order and Maintenance Management Program
Pros
The price is reasonable for the quality of the product. The program is user-friendly, with a fantastic mobile app for my team to manage and complete work orders. It keeps everything organized and serves well in project tracking.
Cons
While it's a great program, I'd like to see updates like tool check-out programs and expanded location options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Caleb
Higher Education, 51-100 employees
More than a year
November 2023
Daniel
Daniel
Pros
The app's simplicity makes navigating day-to-day operations effortless.
Cons
There's not much to criticize, but it does run a bit slow on iOS apps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Warehousing, 500+ employees
More than a year
November 2023
The best out there, and still getting better!
The best out there, and still getting better!
Pros
It's simple to use, works across various platforms (fantastic mobile app), and offers great features.
Cons
Some settings and features still aren't adjustable to fit our needs just yet.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tyler
Facilities Services, 1-10 employees
Less than 6 months
November 2023
Quick implementation
Quick implementation
Pros
It's very intuitive, effortless to work with, easy to implement, and simple to train the team on.
Cons
It's a bit expensive, but the value justifies the price, especially with the comprehensive information and overall system functionality that helps unify all our facility equipment.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
David
Food & Beverages, 101-500 employees
Less than a year
November 2023
Easy to use Great results
Easy to use Great results
Pros
The system is easy to set up, cloud-based, and mobile compatible. End users can navigate it easily on a phone or tablet to manage assets, find parts, and complete work orders.
Cons
The scheduling module could use improvement. It's tricky to schedule tasks with different due dates than the scheduled dates. Receiving against purchase orders is complex since it doesn't consider partially received orders.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Donald
Machinery, 51-100 employees
More than a year
November 2023
Maintain X is Great
Maintain X is Great
Pros
Using MaintainX is a great software. I can easily monitor both finished and ongoing work orders. The inclusion of all preventive maintenance tasks streamlines my review process and enables better planning.
Cons
I haven't encountered any problems with maintaining x so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew
Automotive, 500+ employees
Less than 6 months
November 2023
Easy Maintenance Tracking
Easy Maintenance Tracking
Pros
The ease of use and integration into company processes is excellent.
Cons
I have no issues. The program meets all our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Justin
Logistics and Supply Chain, 51-100 employees
Less than 6 months
November 2023
MaintainX - Love the mobile app!
MaintainX - Love the mobile app!
Pros
The mobile app sold me on it, as it's very convenient to use the program while carrying a phone. Implementing it as a company database for assets and scheduling has been simple.
Cons
If you're not using all the features, the program might seem costly for some users.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mark
Telecommunications, 1-10 employees
Less than 6 months
November 2023
MaintainX was a great investment!!
MaintainX was a great investment!!
Pros
MaintainX has significantly boosted our productivity and efficiency! The ease with which our staff can create requests is a huge advantage. The work orders provide a detailed list of tasks to be completed during the day or week.
Cons
I'd like to be able to edit or add previous meter readings. This would make onboarding the software easier and quicker for companies, ensuring they have updated metrics and reports on their meters from day one.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Miguel
Facilities Services, 51-100 employees
Less than 6 months
November 2023
New user to this product
New user to this product
Pros
User-friendliness is crucial for our company. The staff at MaintainX were also great during the setup process.
Cons
Some of the systems could be more intuitive.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
jamie
Packaging and Containers, 51-100 employees
Less than a year
November 2023
Use of CMMS system to implement PPMS and day to day checks
Use of CMMS system to implement PPMS and day to day checks
Pros
Very simple to use, with numerous features to utilize. Inventory stock is easily accessible. It's affordable, making it ideal for smaller companies. It logs machine downtime to generate reports and audit records.
Cons
It would be helpful to have a budget spreadsheet, but I use the PO system to keep track. It would also be beneficial to access more custom dashboards on a premium plan.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bobbi
Construction, 51-100 employees
Less than 6 months
November 2023
Perfect software to quickly set up and go
Perfect software to quickly set up and go
Pros
The overall setup and integration were incredibly easy. After a few days of sitting down with my current schedule, I was able to transfer everything over and create a much better system. The customer service is always friendly and quick. The constant upgrades based on user feedback are nice to see. We use this every day for service reports, PPM, and stock checks. The QR codes for assets are extremely useful.
Cons
Some features could be better streamlined for more complex checks, but most ideas are achievable with time. An editable request portal would also be ideal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Luke
Medical Devices, 51-100 employees
Less than 6 months
November 2023
All in One
All in One
Pros
All the options available, the ability to see real-time updates on my machines, and the inventory.
Cons
I wish I could take a picture of the QR code in the app and automatically create the work order. Currently, I need to open the app, find the QR code scanner, take the picture, and then it opens.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yarib
Computer Games, 1-10 employees
More than a year
November 2023
great program
great program
Pros
It can be customized beyond imagination; anything you need can be added.
Cons
I haven't found anything yet, but if I have a concern, I contact the MaintainX team and quickly find a solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
zachary
Warehousing, 500+ employees
More than a year
November 2023
MaintainX
MaintainX
Pros
I value MaintainX for its ease of use, versatility, instant communication, asset organization, mobile availability, data analysis, and seamless integration capacities. These combined features greatly enhance productivity and effectiveness in our maintenance operations.
Cons
I've noticed some missing features that would be useful for me. One inconvenience is having to download or export a work order to print it. I also wish I could mass print work orders without opening each one individually. Integrating a GPS feature in the app would be beneficial, especially for identifying maintenance repair areas without specific addresses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neci
Non-Profit Organization Management, 1-10 employees
Less than 6 months
November 2023
Transformed our work order process!
Transformed our work order process!
Pros
It's uncomplicated, and our entire team thoroughly enjoys utilizing it.
Cons
Sometimes we have to use alternative methods for industry-specific terminology or processes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pierce
Consumer Services, 11-50 employees
More than a year
November 2023
Best CMMS system for the Price!
Best CMMS system for the Price!
Pros
The price is great, and the interface is easy for maintainers to use.
Cons
More functionality could be added for scheduling times and frequencies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roger
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
November 2023
Brilliant
Brilliant
Pros
I find the app very easy to use. Even though I haven't been using it for long, it has already become a daily part of my work routine and doesn't feel like a hassle.
Cons
Initially, it's quite a lot to get used to, but once you're familiar with it, it's a great product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lewis
Food Production, 500+ employees
Less than a year
October 2023
Best bang for your buck
Best bang for your buck
Pros
This system is very intuitive to start with. I had used SAP for maintenance management in a previous role, and this is much easier to pick up and use. A+++
Cons
I haven't found anything that would deter me from using the system. Minor inconveniences are being addressed by their development team, who seem to be constantly improving the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dylan
Food & Beverages, 51-100 employees
Less than 6 months
October 2023
Love this app. Perfect for our company
Love this app. Perfect for our company
Pros
The customer service is fantastic and always ready to help. They are very helpful and show they care. Very pleased with the interaction!
Cons
The only thing that could be more helpful is a video tutorial on how to use it or what each feature does. I discovered some useful things by talking to the rep, but overall, I don't have much to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kattie
Executive Office, 1-10 employees
October 2023
Love MaintainX
Love MaintainX
Pros
It's easy to use, has comprehensive features, and is paperless.
Cons
More examples for fully automated CMMS would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nandi
Logistics and Supply Chain, 500+ employees
More than a year
September 2023
well worth the investment.
well worth the investment.
Pros
Moving all my equipment and assets over was very easy. They offer amazing flexibility in setting up work orders.
Cons
I wish there was a feature that allowed you to scan invoices with your phone when adding parts to your inventory, filling in the details automatically.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
patrick
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
September 2023
Jemma Mahoney Review
Jemma Mahoney Review
Pros
The procedure tab and various ways to create procedures and checklists are great.
Cons
I have no complaints. All systems work as expected and are easy to read.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jemma
Hospital & Health Care, 11-50 employees
Less than 6 months
September 2023
thank you maintain x
thank you maintain x
Pros
This app resolves communication issues and keeps you very organized.
Cons
I least like the structure of users/admin. It might be unique to this facility, but otherwise, everything is great.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Johnathan
Facilities Services, 51-100 employees
Less than 6 months
September 2023
Great software! Better support
Great software! Better support
Pros
The ability to have field reports digitized and in real-time, along with immediate customer acceptance. We've also been able to implement a Net Promoter Score (NPS) survey.
Cons
I'd add the option of geolocation when starting work orders.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teo
Mechanical or Industrial Engineering, 51-100 employees
More than a year
September 2023
Make your work easier and faster
Make your work easier and faster
Pros
It's very easy and well-organized for maintaining inventory and locating parts.
Cons
I don't think there's anything I dislike about MaintainX.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohammedyunus
Food & Beverages, 101-500 employees
Less than 6 months
August 2023
Pros of MaintainX
Pros of MaintainX
Pros
Accessing and using MaintainX is effortless. It simplifies cost tracking and significantly reduces stress and unnecessary steps for me.
Cons
I find immense satisfaction in every aspect of MaintainX as it has significantly increased our shop's efficiency and simplified cost tracking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bailey
Mining & Metals, 11-50 employees
Less than 6 months
August 2023
Keonte's review
Keonte's review
Pros
MaintainX helps me stay on top of maintenance, especially with a large fleet of vans. It enables us to address issues promptly and proactively.
Cons
I admire every single element of it; it's exceptionally intuitive to navigate.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
keonte
Logistics and Supply Chain, 51-100 employees
Less than 6 months
August 2023
Galvanizing Plant Maintenance - RRGI
Galvanizing Plant Maintenance - RRGI
Pros
The ease of use and the support provided by MaintainX are exceptional. I particularly appreciate the ability to schedule recurring tasks.
Cons
So far, everything seems to be functioning exceptionally well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Mining & Metals, 51-100 employees
Less than 6 months
August 2023
Filters
Sort by:
maintenance
maintenance
Pros
I've set up an automated system to replace the Outlook file I used before.
Cons
It's simple to navigate, and I can effortlessly attach images to the assets.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
scott
Wholesale, 11-50 employees
Less than 6 months
May 2024
High School Rennovation/Addition
High School Rennovation/Addition
Pros
I value its ease of use. Our circumstance is special; we're renovating sections of a school while simultaneously building new ones. MaintainX has made managing maintenance requests from teachers throughout the entire school much smoother. This enables us to differentiate between issues related to new construction and those concerning existing maintenance. Before, we were overwhelmed with phone calls, but now, each teacher can submit a work order via MaintainX, allowing us to track and handle them directly.
Cons
I really wish for a PDF printout of filtered work orders, complete with their descriptions. Currently, the summary printout only displays the title, leaving much to be desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dylan
Construction, 51-100 employees
More than a year
May 2024
Streamlining Operations with MaintainX: A Game-Changer.
Streamlining Operations with MaintainX: A Game-Changer.
Pros
The interface is intuitive, updates are in real-time, it's accessible on mobile devices, and the reporting is comprehensive.
Cons
Some features require a bit of learning, and there are cost considerations, especially for small companies like ours. While we're focused on the long term, the expenses might deter similar businesses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alfredo
Real Estate, 11-50 employees
More than a year
May 2024
Excellent mobile fit for purpose tool
Excellent mobile fit for purpose tool
Pros
Using it is easy which allows you to start working instantly. The customer support is outstanding, with nearly instant query handling. Its flexibility ensures that information is accessible across the organization, resulting in a highly satisfying experience with both the product and service.
Cons
There's not much lacking, but improved step-costing would be beneficial. For instance, having different pricing tiers based on user numbers would encourage wider adoption within our organization.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Johann
Packaging and Containers, 500+ employees
More than a year
May 2024
Everything I need in one place
Everything I need in one place
Pros
It seamlessly connects suppliers to purchase orders to spare parts inventory, which in turn links to assets, inspections, and downtime tracking. The mobile app allows operators to request service and automatically records it on the relevant asset.
Cons
My only gripe is when ordering parts with more than two decimal places in cost. I've heard they're addressing this issue, though.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
DJ
Glass Ceramics & Concrete, 51-100 employees
More than a year
May 2024
Couldn't do my job without it
Couldn't do my job without it
Pros
Its ease of use is invaluable, especially since I'm constantly on the move throughout the county, allowing me to assign work orders quickly.
Cons
Honestly, I can't find a single thing I dislike about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Doug
Government Administration, 101-500 employees
Less than 6 months
May 2024
Works great!
Works great!
Pros
I find it incredibly easy to use, with fast and excellent support, and the setup process is simple.
Cons
I haven't encountered anything I truly dislike yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryce
Oil & Energy, 51-100 employees
Less than 6 months
May 2024
Great Support when transitioning to digtal
Great Support when transitioning to digtal
Pros
The support provided is outstanding, and the app seems to prioritize frontline users' needs.
Cons
The limited customizability and access levels are drawbacks, as is the pricing structure.
Ease of use
8
Value for money
4
Customer Support
10
Functionality
6
Anonymous
Not Specified, 51-100 employees
More than a year
May 2024
Amazing software
Amazing software
Pros
Using this platform is simple, with mobile applications accessible for both Android and iOS gadgets.
Cons
At the moment, I can't think of any cons. Previously, I used SharePoint for work tickets and tracking, but being confined to desktop or laptop use was limiting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jose
Automotive, 51-100 employees
Less than a year
March 2024
MaintainX is vital for any tech team
MaintainX is vital for any tech team
Pros
Being able to track assets and work history facilitates communication with my boss and colleagues, enabling teams outside my department to stay informed and helping us identify areas for improvement.
Cons
MaintainX could benefit from additional options to enhance filter functionality on the go, allowing for more precise filtering.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Entertainment, 51-100 employees
Less than a year
March 2024
Great product
Great product
Pros
The app is incredibly user-friendly; no extensive training is required. It effectively tracks repair needs and simplifies task management for staff.
Cons
Currently, we have no complaints. The product fulfills its intended purpose.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Natasha
Consumer Services, 51-100 employees
More than a year
March 2024
Simple but effective
Simple but effective
Pros
Setting up assets, locations, and parts with relevant information is effortlessly done. Work order comments are now indispensable for equipment maintenance, and the ability to add photos, notes, and voice memos helps keep track of issues. The request portals are useful for operators to report problems promptly.
Cons
The parts inventory management could be more comprehensive, especially concerning unit quantities.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Oscar
Food Production, 11-50 employees
Less than a year
March 2024
New user happy from the start
New user happy from the start
Pros
The drag-and-drop feature for images was particularly helpful in setting up our parts inventory.
Cons
Using MaintainX for creating blank forms for data collection wasn't the most efficient method.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Utilities, 11-50 employees
Less than 6 months
March 2024
one of best sites to manage.
one of best sites to manage.
Pros
It efficiently processes and accommodates data details.
Cons
I haven't encountered any issues thus far; everything is easy to manage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
norberto
Commercial Real Estate, 51-100 employees
Less than a year
March 2024
Great for Preventive Maintenance
Great for Preventive Maintenance
Pros
I value the adaptability to oversee different equipment and departments in a single location, allowing me to customize filters for effortless access to specific information.
Cons
The mobile app lacks a tab for requests for regular users. It would be advantageous to have the same filtering capabilities as the desktop version.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frank
Machinery, 101-500 employees
Less than a year
March 2024
I love using this site to have our work order's delivered fast and efficiently.
I love using this site to have our work order's delivered fast and efficiently.
Pros
I love the convenience of being able to use it on both my desktop and phone.
Cons
I genuinely have nothing negative to say about the company.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Chemicals, 500+ employees
Less than a year
March 2024
All in one work order and inspection tracking
All in one work order and inspection tracking
Pros
The ability to schedule work orders and inspections ahead of time, along with the automatic email updates for residents who submitted requests, has streamlined our workflow significantly.
Cons
While the report feature is functional, there's room for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Recreational Facilities and Services, 51-100 employees
Less than a year
March 2024
Thank You Once Again!
Thank You Once Again!
Pros
It's simple to use, easy to learn, and implementation is hassle-free.
Cons
Nothing springs to mind except that we should have implemented it much sooner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Quentin
Chemicals, 500+ employees
Less than 6 months
January 2024
Solid Choice
Solid Choice
Pros
The unlimited photo/video storage for work orders is incredibly beneficial, and the mobile support is seamless.
Cons
Overall, there's not much to complain about. The setup is modest, costs are reasonable, and even the drawbacks are manageable.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Adam
Real Estate, 101-500 employees
More than a year
December 2023
Quick smallhold technician review
Quick smallhold technician review
Pros
The diverse categories and labeling options help keep everything organized efficiently, from locations to tags.
Cons
Issues like recurring tasks and OW opening without approval need attention.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Emilio
Farming, 51-100 employees
Less than a year
November 2023
Great Product for Growing Company
Great Product for Growing Company
Pros
Getting started with MaintainX was a quick process. Their support team ensured we had everything we needed and provided helpful training. It's easy to set up, monitor, and close work orders, as well as track assets. Our maintenance system has vastly improved since adopting MaintainX.
Cons
There's not much to dislike about MaintainX currently. Despite the learning curve, most users can grasp it quickly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jacob
Food Production, 51-100 employees
Less than a year
November 2023
Great Work Order and Maintenance Management Program
Great Work Order and Maintenance Management Program
Pros
The price is reasonable for the quality of the product. The program is user-friendly, with a fantastic mobile app for my team to manage and complete work orders. It keeps everything organized and serves well in project tracking.
Cons
While it's a great program, I'd like to see updates like tool check-out programs and expanded location options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Caleb
Higher Education, 51-100 employees
More than a year
November 2023
Daniel
Daniel
Pros
The app's simplicity makes navigating day-to-day operations effortless.
Cons
There's not much to criticize, but it does run a bit slow on iOS apps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Warehousing, 500+ employees
More than a year
November 2023
The best out there, and still getting better!
The best out there, and still getting better!
Pros
It's simple to use, works across various platforms (fantastic mobile app), and offers great features.
Cons
Some settings and features still aren't adjustable to fit our needs just yet.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tyler
Facilities Services, 1-10 employees
Less than 6 months
November 2023
Quick implementation
Quick implementation
Pros
It's very intuitive, effortless to work with, easy to implement, and simple to train the team on.
Cons
It's a bit expensive, but the value justifies the price, especially with the comprehensive information and overall system functionality that helps unify all our facility equipment.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
David
Food & Beverages, 101-500 employees
Less than a year
November 2023
Easy to use Great results
Easy to use Great results
Pros
The system is easy to set up, cloud-based, and mobile compatible. End users can navigate it easily on a phone or tablet to manage assets, find parts, and complete work orders.
Cons
The scheduling module could use improvement. It's tricky to schedule tasks with different due dates than the scheduled dates. Receiving against purchase orders is complex since it doesn't consider partially received orders.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Donald
Machinery, 51-100 employees
More than a year
November 2023
Maintain X is Great
Maintain X is Great
Pros
Using MaintainX is a great software. I can easily monitor both finished and ongoing work orders. The inclusion of all preventive maintenance tasks streamlines my review process and enables better planning.
Cons
I haven't encountered any problems with maintaining x so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew
Automotive, 500+ employees
Less than 6 months
November 2023
Easy Maintenance Tracking
Easy Maintenance Tracking
Pros
The ease of use and integration into company processes is excellent.
Cons
I have no issues. The program meets all our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Justin
Logistics and Supply Chain, 51-100 employees
Less than 6 months
November 2023
MaintainX - Love the mobile app!
MaintainX - Love the mobile app!
Pros
The mobile app sold me on it, as it's very convenient to use the program while carrying a phone. Implementing it as a company database for assets and scheduling has been simple.
Cons
If you're not using all the features, the program might seem costly for some users.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mark
Telecommunications, 1-10 employees
Less than 6 months
November 2023
MaintainX was a great investment!!
MaintainX was a great investment!!
Pros
MaintainX has significantly boosted our productivity and efficiency! The ease with which our staff can create requests is a huge advantage. The work orders provide a detailed list of tasks to be completed during the day or week.
Cons
I'd like to be able to edit or add previous meter readings. This would make onboarding the software easier and quicker for companies, ensuring they have updated metrics and reports on their meters from day one.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Miguel
Facilities Services, 51-100 employees
Less than 6 months
November 2023
New user to this product
New user to this product
Pros
User-friendliness is crucial for our company. The staff at MaintainX were also great during the setup process.
Cons
Some of the systems could be more intuitive.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
jamie
Packaging and Containers, 51-100 employees
Less than a year
November 2023
Use of CMMS system to implement PPMS and day to day checks
Use of CMMS system to implement PPMS and day to day checks
Pros
Very simple to use, with numerous features to utilize. Inventory stock is easily accessible. It's affordable, making it ideal for smaller companies. It logs machine downtime to generate reports and audit records.
Cons
It would be helpful to have a budget spreadsheet, but I use the PO system to keep track. It would also be beneficial to access more custom dashboards on a premium plan.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bobbi
Construction, 51-100 employees
Less than 6 months
November 2023
Perfect software to quickly set up and go
Perfect software to quickly set up and go
Pros
The overall setup and integration were incredibly easy. After a few days of sitting down with my current schedule, I was able to transfer everything over and create a much better system. The customer service is always friendly and quick. The constant upgrades based on user feedback are nice to see. We use this every day for service reports, PPM, and stock checks. The QR codes for assets are extremely useful.
Cons
Some features could be better streamlined for more complex checks, but most ideas are achievable with time. An editable request portal would also be ideal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Luke
Medical Devices, 51-100 employees
Less than 6 months
November 2023
All in One
All in One
Pros
All the options available, the ability to see real-time updates on my machines, and the inventory.
Cons
I wish I could take a picture of the QR code in the app and automatically create the work order. Currently, I need to open the app, find the QR code scanner, take the picture, and then it opens.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yarib
Computer Games, 1-10 employees
More than a year
November 2023
great program
great program
Pros
It can be customized beyond imagination; anything you need can be added.
Cons
I haven't found anything yet, but if I have a concern, I contact the MaintainX team and quickly find a solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
zachary
Warehousing, 500+ employees
More than a year
November 2023
MaintainX
MaintainX
Pros
I value MaintainX for its ease of use, versatility, instant communication, asset organization, mobile availability, data analysis, and seamless integration capacities. These combined features greatly enhance productivity and effectiveness in our maintenance operations.
Cons
I've noticed some missing features that would be useful for me. One inconvenience is having to download or export a work order to print it. I also wish I could mass print work orders without opening each one individually. Integrating a GPS feature in the app would be beneficial, especially for identifying maintenance repair areas without specific addresses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neci
Non-Profit Organization Management, 1-10 employees
Less than 6 months
November 2023
Transformed our work order process!
Transformed our work order process!
Pros
It's uncomplicated, and our entire team thoroughly enjoys utilizing it.
Cons
Sometimes we have to use alternative methods for industry-specific terminology or processes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pierce
Consumer Services, 11-50 employees
More than a year
November 2023
Best CMMS system for the Price!
Best CMMS system for the Price!
Pros
The price is great, and the interface is easy for maintainers to use.
Cons
More functionality could be added for scheduling times and frequencies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roger
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
November 2023
Brilliant
Brilliant
Pros
I find the app very easy to use. Even though I haven't been using it for long, it has already become a daily part of my work routine and doesn't feel like a hassle.
Cons
Initially, it's quite a lot to get used to, but once you're familiar with it, it's a great product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lewis
Food Production, 500+ employees
Less than a year
October 2023
Best bang for your buck
Best bang for your buck
Pros
This system is very intuitive to start with. I had used SAP for maintenance management in a previous role, and this is much easier to pick up and use. A+++
Cons
I haven't found anything that would deter me from using the system. Minor inconveniences are being addressed by their development team, who seem to be constantly improving the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dylan
Food & Beverages, 51-100 employees
Less than 6 months
October 2023
Love this app. Perfect for our company
Love this app. Perfect for our company
Pros
The customer service is fantastic and always ready to help. They are very helpful and show they care. Very pleased with the interaction!
Cons
The only thing that could be more helpful is a video tutorial on how to use it or what each feature does. I discovered some useful things by talking to the rep, but overall, I don't have much to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kattie
Executive Office, 1-10 employees
October 2023
Love MaintainX
Love MaintainX
Pros
It's easy to use, has comprehensive features, and is paperless.
Cons
More examples for fully automated CMMS would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nandi
Logistics and Supply Chain, 500+ employees
More than a year
September 2023
well worth the investment.
well worth the investment.
Pros
Moving all my equipment and assets over was very easy. They offer amazing flexibility in setting up work orders.
Cons
I wish there was a feature that allowed you to scan invoices with your phone when adding parts to your inventory, filling in the details automatically.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
patrick
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
September 2023
Jemma Mahoney Review
Jemma Mahoney Review
Pros
The procedure tab and various ways to create procedures and checklists are great.
Cons
I have no complaints. All systems work as expected and are easy to read.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jemma
Hospital & Health Care, 11-50 employees
Less than 6 months
September 2023
thank you maintain x
thank you maintain x
Pros
This app resolves communication issues and keeps you very organized.
Cons
I least like the structure of users/admin. It might be unique to this facility, but otherwise, everything is great.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Johnathan
Facilities Services, 51-100 employees
Less than 6 months
September 2023
Great software! Better support
Great software! Better support
Pros
The ability to have field reports digitized and in real-time, along with immediate customer acceptance. We've also been able to implement a Net Promoter Score (NPS) survey.
Cons
I'd add the option of geolocation when starting work orders.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teo
Mechanical or Industrial Engineering, 51-100 employees
More than a year
September 2023
Make your work easier and faster
Make your work easier and faster
Pros
It's very easy and well-organized for maintaining inventory and locating parts.
Cons
I don't think there's anything I dislike about MaintainX.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohammedyunus
Food & Beverages, 101-500 employees
Less than 6 months
August 2023
Pros of MaintainX
Pros of MaintainX
Pros
Accessing and using MaintainX is effortless. It simplifies cost tracking and significantly reduces stress and unnecessary steps for me.
Cons
I find immense satisfaction in every aspect of MaintainX as it has significantly increased our shop's efficiency and simplified cost tracking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bailey
Mining & Metals, 11-50 employees
Less than 6 months
August 2023
Keonte's review
Keonte's review
Pros
MaintainX helps me stay on top of maintenance, especially with a large fleet of vans. It enables us to address issues promptly and proactively.
Cons
I admire every single element of it; it's exceptionally intuitive to navigate.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
keonte
Logistics and Supply Chain, 51-100 employees
Less than 6 months
August 2023
Galvanizing Plant Maintenance - RRGI
Galvanizing Plant Maintenance - RRGI
Pros
The ease of use and the support provided by MaintainX are exceptional. I particularly appreciate the ability to schedule recurring tasks.
Cons
So far, everything seems to be functioning exceptionally well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Mining & Metals, 51-100 employees
Less than 6 months
August 2023