MaintainX Reviews

“Takes no time to create work orders

Pros

From day one I could use this without any trouble. It helps me handle issues faster and get them sorted out efficiently. And since making a work order only takes me a moment I can keep jobs moving and make sure nothing gets stuck waiting on me. That immediate, smooth utility saves me time and cuts out frustration every single day.

Cons

Up till now things have been pretty good for me. I don't have any downsides to share yet.

“clear layout

Pros

What I noticed first is the clean layout. I can pull up a work order quickly whenever I need it.

Cons

Correcting mistakes isn't very easy on my end. I'd really like better editing tools so changes don't feel so annoying.

“Easy to send WOs to my team

Pros

For me sending work orders to my crew, logging problems and staying on top of inventory has been really convenient.

Cons

Honestly there's nothing major to complain about. I just keep thinking we should've started using this a long time ago.

“great set up team

Pros

The people who helped us get set up were great to work with and stayed responsive the whole time.

Cons

At the beginning I needed extra help to get everything running the right way.

“supports two languages

Pros

I like that it supports two languages so I don't need to translate every task before handing it off to my team. Using it day to day feels simple.

Cons

Some files are tough for me to upload and I'm still trying to get better at tracking inventory the correct way.

“adapts according to our needs

Pros

One thing I enjoy is how much it can adapt to our needs. We have lots of fields we can use which matters a lot as our inventory keeps growing.

Cons

After using it for a few months I still haven't found anything I truly dislike. It could use a bit of fine-tuning in places but I've noticed things getting better and support has been helpful.

“Not hard to pick up

Pros

When I first started I picked it up pretty fast. It didn't take long before I felt comfortable using MaintainX.

Cons

What bugs me is that I can't attach more than one asset to a single work order.

“Really helpful features

Pros

I rely on a lot of the tools inside the system and they've helped our facility run better. Work orders and preventive maintenance for equipment now move along much smoother.

Cons

I haven't had anything ignored so far. Whenever I needed something adjusted the rep I work with made changes to fit what I needed.

“good experience with support team

Pros

I've had a good experience with support. I like the asset tracking and the pricing options as well.

Cons

So far I haven't come across anything that I'd say I don't like.

“Easy to use UI

Pros

It feels easy on the user side. The overall design is clean and it doesn't make me feel lost while I'm working.

Cons

We use the time option on work orders and while the web app starts a timer, it doesn't record that time automatically. I have to enter it myself. Same thing when I move a work order from open to in?progress time isn't tracked unless I do it manually.

“ideal for small and medium businesses

Pros

I see it fitting really well for small to mid-sized businesses. It's simple to get going and works well for everyday maintenance needs.

Cons

I can't add multiple assets to one work order and that limitation gets in the way sometimes.

“Can add PDFs, photos, videos, links

Pros

Putting together work orders and procedures feels smooth for me. I can attach PDFs, photos, videos or links to specific steps which makes instructions clearer for the team.

Cons

There are no drawbacks that I can point out.

“easy to train staff

Pros

I've found it easy to teach new employees and keeping things updated inside the system is simple. Support has been solid whenever I've needed help.

Cons

I can't set up locations on my own without sending the info to a MaintainX rep first which slows things down. I also don't see any option to set different time zones.

“Works great for everyone

Pros

It works well for both techs and regular users on our side. The support team has been great and getting everything set up didn't take much effort.

Cons

Haven't faced any issues so far and everything has been running fine for me.

“maintenance

Pros

I've set up an automated system to replace the Outlook file I used before.

Cons

It's simple to navigate, and I can effortlessly attach images to the assets.

“High School Rennovation/Addition

Pros

I value its ease of use. Our circumstance is special; we're renovating sections of a school while simultaneously building new ones. MaintainX has made managing maintenance requests from teachers throughout the entire school much smoother. This enables us to differentiate between issues related to new construction and those concerning existing maintenance. Before, we were overwhelmed with phone calls, but now, each teacher can submit a work order via MaintainX, allowing us to track and handle them directly.

Cons

I really wish for a PDF printout of filtered work orders, complete with their descriptions. Currently, the summary printout only displays the title, leaving much to be desired.

“Streamlining Operations with MaintainX: A Game-Changer.

Pros

The interface is intuitive, updates are in real-time, it's accessible on mobile devices, and the reporting is comprehensive.

Cons

Some features require a bit of learning, and there are cost considerations, especially for small companies like ours. While we're focused on the long term, the expenses might deter similar businesses.

“Excellent mobile fit for purpose tool

Pros

Using it is easy which allows you to start working instantly. The customer support is outstanding, with nearly instant query handling. Its flexibility ensures that information is accessible across the organization, resulting in a highly satisfying experience with both the product and service.

Cons

There's not much lacking, but improved step-costing would be beneficial. For instance, having different pricing tiers based on user numbers would encourage wider adoption within our organization.

“Everything I need in one place

Pros

It seamlessly connects suppliers to purchase orders to spare parts inventory, which in turn links to assets, inspections, and downtime tracking. The mobile app allows operators to request service and automatically records it on the relevant asset.

Cons

My only gripe is when ordering parts with more than two decimal places in cost. I've heard they're addressing this issue, though.

“Couldn't do my job without it

Pros

Its ease of use is invaluable, especially since I'm constantly on the move throughout the county, allowing me to assign work orders quickly.

Cons

Honestly, I can't find a single thing I dislike about it.

“Works great!

Pros

I find it incredibly easy to use, with fast and excellent support, and the setup process is simple.

Cons

I haven't encountered anything I truly dislike yet.

“Great Support when transitioning to digtal

Pros

The support provided is outstanding, and the app seems to prioritize frontline users' needs.

Cons

The limited customizability and access levels are drawbacks, as is the pricing structure.

“Amazing software

Pros

Using this platform is simple, with mobile applications accessible for both Android and iOS gadgets.

Cons

At the moment, I can't think of any cons. Previously, I used SharePoint for work tickets and tracking, but being confined to desktop or laptop use was limiting.

“MaintainX is vital for any tech team

Pros

Being able to track assets and work history facilitates communication with my boss and colleagues, enabling teams outside my department to stay informed and helping us identify areas for improvement.

Cons

MaintainX could benefit from additional options to enhance filter functionality on the go, allowing for more precise filtering.

“Great product

Pros

The app is incredibly user-friendly; no extensive training is required. It effectively tracks repair needs and simplifies task management for staff.

Cons

Currently, we have no complaints. The product fulfills its intended purpose.

“Simple but effective

Pros

Setting up assets, locations, and parts with relevant information is effortlessly done. Work order comments are now indispensable for equipment maintenance, and the ability to add photos, notes, and voice memos helps keep track of issues. The request portals are useful for operators to report problems promptly.

Cons

The parts inventory management could be more comprehensive, especially concerning unit quantities.

“New user happy from the start

Pros

The drag-and-drop feature for images was particularly helpful in setting up our parts inventory.

Cons

Using MaintainX for creating blank forms for data collection wasn't the most efficient method.

“one of best sites to manage.

Pros

It efficiently processes and accommodates data details.

Cons

I haven't encountered any issues thus far; everything is easy to manage.

“Great for Preventive Maintenance

Pros

I value the adaptability to oversee different equipment and departments in a single location, allowing me to customize filters for effortless access to specific information.

Cons

The mobile app lacks a tab for requests for regular users. It would be advantageous to have the same filtering capabilities as the desktop version.

“I love using this site to have our work order's delivered fast and efficiently.

Pros

I love the convenience of being able to use it on both my desktop and phone.

Cons

I genuinely have nothing negative to say about the company.

“All in one work order and inspection tracking

Pros

The ability to schedule work orders and inspections ahead of time, along with the automatic email updates for residents who submitted requests, has streamlined our workflow significantly.

Cons

While the report feature is functional, there's room for improvement.

“Thank You Once Again!

Pros

It's simple to use, easy to learn, and implementation is hassle-free.

Cons

Nothing springs to mind except that we should have implemented it much sooner.

“Solid Choice

Pros

The unlimited photo/video storage for work orders is incredibly beneficial, and the mobile support is seamless.

Cons

Overall, there's not much to complain about. The setup is modest, costs are reasonable, and even the drawbacks are manageable.

“Quick smallhold technician review

Pros

The diverse categories and labeling options help keep everything organized efficiently, from locations to tags.

Cons

Issues like recurring tasks and OW opening without approval need attention.

“Great Product for Growing Company

Pros

Getting started with MaintainX was a quick process. Their support team ensured we had everything we needed and provided helpful training. It's easy to set up, monitor, and close work orders, as well as track assets. Our maintenance system has vastly improved since adopting MaintainX.

Cons

There's not much to dislike about MaintainX currently. Despite the learning curve, most users can grasp it quickly.

“Great Work Order and Maintenance Management Program

Pros

The price is reasonable for the quality of the product. The program is user-friendly, with a fantastic mobile app for my team to manage and complete work orders. It keeps everything organized and serves well in project tracking.

Cons

While it's a great program, I'd like to see updates like tool check-out programs and expanded location options.

“Daniel

Pros

The app's simplicity makes navigating day-to-day operations effortless.

Cons

There's not much to criticize, but it does run a bit slow on iOS apps.

“The best out there, and still getting better!

Pros

It's simple to use, works across various platforms (fantastic mobile app), and offers great features.

Cons

Some settings and features still aren't adjustable to fit our needs just yet.

“Quick implementation

Pros

It's very intuitive, effortless to work with, easy to implement, and simple to train the team on.

Cons

It's a bit expensive, but the value justifies the price, especially with the comprehensive information and overall system functionality that helps unify all our facility equipment.

“Easy to use Great results

Pros

The system is easy to set up, cloud-based, and mobile compatible. End users can navigate it easily on a phone or tablet to manage assets, find parts, and complete work orders.

Cons

The scheduling module could use improvement. It's tricky to schedule tasks with different due dates than the scheduled dates. Receiving against purchase orders is complex since it doesn't consider partially received orders.

“Maintain X is Great

Pros

Using MaintainX is a great software. I can easily monitor both finished and ongoing work orders. The inclusion of all preventive maintenance tasks streamlines my review process and enables better planning.

Cons

I haven't encountered any problems with maintaining x so far.

“Easy Maintenance Tracking

Pros

The ease of use and integration into company processes is excellent.

Cons

I have no issues. The program meets all our needs.

“MaintainX - Love the mobile app!

Pros

The mobile app sold me on it, as it's very convenient to use the program while carrying a phone. Implementing it as a company database for assets and scheduling has been simple.

Cons

If you're not using all the features, the program might seem costly for some users.

“MaintainX was a great investment!!

Pros

MaintainX has significantly boosted our productivity and efficiency! The ease with which our staff can create requests is a huge advantage. The work orders provide a detailed list of tasks to be completed during the day or week.

Cons

I'd like to be able to edit or add previous meter readings. This would make onboarding the software easier and quicker for companies, ensuring they have updated metrics and reports on their meters from day one.

“New user to this product

Pros

User-friendliness is crucial for our company. The staff at MaintainX were also great during the setup process.

Cons

Some of the systems could be more intuitive.

“Use of CMMS system to implement PPMS and day to day checks

Pros

Very simple to use, with numerous features to utilize. Inventory stock is easily accessible. It's affordable, making it ideal for smaller companies. It logs machine downtime to generate reports and audit records.

Cons

It would be helpful to have a budget spreadsheet, but I use the PO system to keep track. It would also be beneficial to access more custom dashboards on a premium plan.

“Perfect software to quickly set up and go

Pros

The overall setup and integration were incredibly easy. After a few days of sitting down with my current schedule, I was able to transfer everything over and create a much better system. The customer service is always friendly and quick. The constant upgrades based on user feedback are nice to see. We use this every day for service reports, PPM, and stock checks. The QR codes for assets are extremely useful.

Cons

Some features could be better streamlined for more complex checks, but most ideas are achievable with time. An editable request portal would also be ideal.

“All in One

Pros

All the options available, the ability to see real-time updates on my machines, and the inventory.

Cons

I wish I could take a picture of the QR code in the app and automatically create the work order. Currently, I need to open the app, find the QR code scanner, take the picture, and then it opens.

“great program

Pros

It can be customized beyond imagination; anything you need can be added.

Cons

I haven't found anything yet, but if I have a concern, I contact the MaintainX team and quickly find a solution.

“MaintainX

Pros

I value MaintainX for its ease of use, versatility, instant communication, asset organization, mobile availability, data analysis, and seamless integration capacities. These combined features greatly enhance productivity and effectiveness in our maintenance operations.

Cons

I've noticed some missing features that would be useful for me. One inconvenience is having to download or export a work order to print it. I also wish I could mass print work orders without opening each one individually. Integrating a GPS feature in the app would be beneficial, especially for identifying maintenance repair areas without specific addresses.