Total 69 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

48%

3

Stars

16%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

John

Human Resources, 11-50 employees

Less than a year

5.0
September 2020

Works great

Pros

It's easy to use. The software is intuitive and Simple.

Cons

I haven't come across anything that I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Bill

Glass Ceramics & Concrete, 51-100 employees

More than a year

4.0
September 2020

As much or as little as you want it to do for you...

Pros

We've used this software since I started here in 2014. A couple of years later, we reviewed whether we needed a more sophisticated system and concluded that SS-CMMS offers everything a more expensive system would, so we didn't need to change. Customer support team is very responsive to any functionality requests and is great to work with.

Cons

Like with anything new, it takes a little time to get used to, but this system became intuitive fairly quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heriberto

Facilities Services, 1-10 employees

More than a year

5.0
September 2020

excelent

Pros

It automatically deletes used inventory items and makes it easy for other staff to input work orders.

Cons

It's not possible to import from PDF files when trying to start a PM.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amy

Religious Institutions, 11-50 employees

More than a year

5.0
September 2020

Great Software

Pros

Generating reports is simple. It's very easy to create reports to share at meetings.

Cons

The site sometimes takes quite a while to load. I can't think of anything else.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dan

Food Production, 101-500 employees

Less than a year

4.0
September 2020

Excellent software product.

Pros

SS offers the fundamental tools needed for a CMMS.

Cons

Lacks some features. Needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Daniel

Industrial Automation, 500+ employees

More than a year

5.0
September 2020

SS-CMMS used daily

Pros

It's Simple to use and easy to integrate into our production requirements.

Cons

I haven't found any issues with this. It works excellently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anthony

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

5.0
September 2020

Try this software first!

Pros

The price is unbeatable! Simple to implement. Works well as a basic tool, or you can expand to scanners and inventory management with this software. Simple reporting and creating a PM schedule is effortless. The mobile app connects seamlessly.

Cons

The mobile app crashes occasionally. You need to redownload, but I think this issue has been resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Davey

Food Production, 51-100 employees

More than a year

3.0
April 2020

Globals

Pros

The dashboard provides a lot of information and entering data is very Simple.

Cons

Unable to print the global statement on all work orders. As a food plant, it's essential to have the global statement on all work orders. PM tasks should have checkboxes for each line item.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

J

Jerry

Plastics, 51-100 employees

More than a year

5.0
October 2019

SS-CMMS

Pros

This program is quite easy to use and very affordable. It generates charts and reports and helps manage inventory.

Cons

Generating reports could be easier in terms of quantifying the desired data. Also, the load time increases with more information in the system.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B

Brad

Education Management, 500+ employees

More than a year

4.0
August 2019

Best Value

Pros

Simple, well-priced, and meets our needs.

Cons

Commas aren't allowed in text, which is bothersome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Dilip

Hospitality, 51-100 employees

More than a year

3.0
August 2019

Great Value for small businesses

Pros

Easy to operate and very economical. The email-to-work order feature is handy.

Cons

The mobile app isn't intuitive. It runs a bit slowly, and pages take a while to load.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

7

Functionality

6

M

Melissa

Construction, 1-10 employees

More than a year

4.0
August 2019

SS-CMMS Review

Pros

Efficiently tracks and records maintenance and repairs on all equipment.

Cons

When creating a report, there's no option to email it instead of printing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

J

Jon

Consumer Goods, 11-50 employees

More than a year

3.0
August 2019

Great value for cost

Pros

This software has helped me establish an effective preventative maintenance system in our company and develop metrics to measure our performance.

Cons

The app doesn't function well, and the website is slow.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

J

Jesse

Packaging and Containers, 101-500 employees

Less than 6 months

3.0
August 2019

Improvements

Pros

My favorite feature is tracking recurring issues in our plant, which helps identify them and implement corrective actions.

Cons

I'd like SS-CMMS to have more fluid navigation. Navigation feels clunky and could be improved. You can't complete work orders from the dashboard, only edit them. After completing a work order, it keeps you on the same page instead of redirecting to all open work orders. The supplier tab should include full contact info. It would be nice to have emails, phone numbers, and addresses displayed. Lastly, it would be great if you could choose to show all entries under work orders or PMs permanently instead of selecting it every time.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

4

D

Debra

Hospital & Health Care, 101-500 employees

More than a year

5.0
August 2019

SSCMMS

Pros

This software is intuitive and very easy to operate.

Cons

It seems that staff can't load equipment or send work orders unless they are administrators.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bud

Recreational Facilities and Services, 11-50 employees

More than a year

4.0
August 2019

Lakewood Retreat

Pros

Cloud-based for universal access, includes a PM system, and offers adequate options.

Cons

I would like it to return to the previous screen after giving a create or delete command. I also want to control what appears on reports, like not showing the priority on completed job reports. I'd like to enter the completion date if it was done on a previous day.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

G

Giles

Government Administration, 51-100 employees

Less than a year

3.0
August 2019

Excellent Value Maintenance Management Service

Pros

Easy to use, easy to adopt, web-based, affordable, and has good support. Although it's light on features, it's hard to find a better value if it meets your core needs.

Cons

The iPhone app still has some bugs. It's not a deal-breaker, but we frequently reinstall the app to fix issues. It's not very intuitive and doesn't easily communicate job details. A higher level of customization, like renaming fields and choosing displayed information, would be helpful, especially on the iPhone app. A more robust and flexible user portal would be ideal.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

5

C

Cindy

Religious Institutions, 1-10 employees

More than a year

5.0
August 2019

Good Program

Pros

I can't think of anything negative, it's very intuitive.

Cons

I can't think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Military, 51-100 employees

More than a year

5.0
August 2019

PM Software

Pros

The software is simple to use and quick to set up.

Cons

I wish we could install it on our local server. We do DoD work, and I want to load machine information into CMMS, but I'm not allowed to store it in the cloud.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Josh

Furniture, 51-100 employees

More than a year

4.0
August 2019

Review of CMMS Program

Pros

Good program for the price, works well as an asset management tool.

Cons

The only issue I encounter is that the program is a bit slow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10