Total 69 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

48%

3

Stars

16%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

John

Food Production, 51-100 employees

Less than a year

4.0
August 2019

Management Review

Pros

Generates reports and trends equipment issues effectively.

Cons

I'm still learning what it can do. A tutorial would be helpful.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R

Ryan

Automotive, 101-500 employees

Less than a year

5.0
August 2019

Love it!

Pros

The software makes it simple for my team to open and close work orders, providing management with a clear, real-time understanding of shop floor activities.

Cons

The mobile app still has some issues (white screen), but the website version works perfectly.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

B

Brian

Transportation/Trucking/Railroad, 101-500 employees

More than a year

4.0
August 2019

Warehouse and offices

Pros

Easy to set up and understand, and scheduling tasks is Simple.

Cons

It's still in development, but there are continuous improvements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

K

Kelli

Pharmaceuticals, 11-50 employees

More than a year

4.0
August 2019

Pines

Pros

I love its simplicity and how it can be slightly tailored to our needs.

Cons

I dislike how it takes 30 seconds to a minute to load each page. I wish it went directly to each new page. It doesn't seem like much time, but when a 15-minute job takes 30 minutes, it gets frustrating.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

T

Ted

Machinery, 51-100 employees

More than a year

4.0
August 2019

Photos

Pros

It's quite simple to use and seems to be affordable. #gobuckeyes

Cons

You can't attach pictures to the work orders.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

5

Functionality

5

D

Dan

Mining & Metals, 101-500 employees

Less than 6 months

4.0
August 2019

Overall Good Software

Pros

This software is incredibly easy to use and navigate. Very simple to show older, less tech-savvy employees how to use and understand it.

Cons

The software doesn't offer many options for displaying the dashboard. I'd like more options, like displaying only one location when used for multiple sites.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

T

Tim

Food Production, 51-100 employees

More than a year

3.0
August 2019

Tim O'Brien Boundary Bend

Pros

Most things work well; I have listed a few suggestions below that would help our business.

Cons

When navigating the website, if you're on page 5 and click on a work order, then go back, it takes you to page 1 instead of where you were. Also, if you sort by date and click on a work order, it resets the sort order. You get notified when a work order is completed, which is good, but it would also be beneficial to get notifications for any modifications, like "assigned to" or added notes. It would be useful to include other people's emails to receive these updates.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

5

H

Heath

Farming, 101-500 employees

More than a year

3.0
July 2019

Improvements

Pros

The preventive maintenance schedules were very helpful and easy to navigate.

Cons

Some data entry pages are crowded. It would be helpful to have pictures beside equipment pieces for easier identification.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

5

Functionality

5

R

ROBINSON

Hospital & Health Care, 500+ employees

Less than 6 months

4.0
July 2019

good

Pros

It's reliable, but simplifying some features would make it even better.

Cons

There are many features to fill in, but I suggest having a view of all fillable steps.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

10

Functionality

8

R

Radek

Mechanical or Industrial Engineering, 51-100 employees

Less than 6 months

4.0
July 2019

Polish production manager view

Pros

Functionality: It has all the essential features for maintaining a small or medium company. Mobility: A phone is almost always with you, making it the most convenient way to report or view breakdown descriptions. You can also attach photos to issue descriptions.

Cons

There are a few software bugs. One of the greatest strengths of SS-CMMS is its mobility, so I wish the mobile interface were more touch-friendly, with better button sizes and placements.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K

Kevin

Education Management, 1-10 employees

More than a year

4.0
July 2019

Review 1

Pros

The low cost and web-based access make it available anywhere.

Cons

Limited options for compiling reports. The app doesn't function properly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

R

Ron

Automotive, 51-100 employees

More than a year

5.0
July 2019

Very versatile Software

Pros

There are several reasons I enjoy using this software. It's very easy to navigate and use. I like all the features and the ability to add notes to work orders. The PM calendar feature helps me plan my week better. The support is amazing! I thought I lost two years of data by mistake, but they quickly recovered it and got me back up and running.

Cons

Not really a drawback, but I'd love a feature to view equipment information directly from an open work order.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

P

Prajwal

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0
July 2019

Very Easy to Navigate and Manage!!!

Pros

Recurring tasks, BOM for service, and email notifications.

Cons

Buttons can sometimes be hard to locate depending on what you're looking for.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

K

kurtis

Pharmaceuticals, 101-500 employees

More than a year

5.0
July 2019

very pleased with this product

Pros

SS-CMMS fits our needs perfectly. It offers work order generation and tracking, parts management, scheduled maintenance, and budgeting. Being cloud-based means we don't have to constantly load software. We use it to track work and update project statuses, and it's very easy to pull reports for metrics and weekly updates.

Cons

The main issue with the software is specific to my situation. I was leading the Facilities team and loved it, but after moving to a new role in Equipment Maintenance, I can't use it as my platform because it merges files using company email addresses. We'd prefer it to be usable by multiple departments without overlap. Hopefully, this will be addressed in a future update.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jackson

Education Management, 11-50 employees

Less than a year

5.0
July 2019

Great, but could be better

Pros

The price is exceptional for a basic method of tracking work orders and inventory.

Cons

I might have given it five stars if it had a couple more features. One important feature would be the ability to add parts from inventory to a work order using a barcode. I wish I could scan a barcode to pull up the part on the work order.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

C

Carmen

Automotive, 500+ employees

Less than 6 months

3.0
July 2019

System

Pros

It's simple to use. No other major pros.

Cons

PMs repeat multiple times in work orders. You can't delete multiple lines at once, and it doesn't allow adding necessary columns in reports. Graphics could be better.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

4

T

Theresa

Hospital & Health Care, 101-500 employees

More than a year

4.0
July 2019

Review

Pros

I can monitor equipment at all sites.

Cons

I wish it would stay on the site you're using until you're done navigating. Since the update a year ago, you have to wait for it to reach 100% between screens, which is time-consuming. Sometimes it gets stuck in the 90s. Not everyone has high-speed internet, especially in rural Virginia where our sites are located.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

R

Ryan

Health, Wellness and Fitness, 101-500 employees

Less than a year

4.0
July 2019

Low cost Software that will get the job done

Pros

I like that you can have an unlimited number of users for the same price, and it's very easy to learn. It also comes with an app.

Cons

It's not as sophisticated as other software programs with more features. You can't create barcode labels, and the reports are plain.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

5

Functionality

8

A

Armando

Facilities Services, 1-10 employees

Less than 6 months

4.0
July 2019

Affordable WepApp for Assets Maintenance

Pros

Easy to operate and the database is Simple, with no unnecessary complications.

Cons

No access to the database or work procedures.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Aquileo

Consumer Services, 1-10 employees

Less than 6 months

4.0
July 2019

Easy to use

Pros

This software is designed with field workers in mind, who don't have much time to read instructions.

Cons

For some companies, it's too simple and lacks detailed equipment information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8