Total 69 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

48%

3

Stars

16%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

M

Michael

Chemicals, 500+ employees

More than a year

5.0
September 2020

SS-CMMS System

Pros

The downloadable app can be installed on any smartphone.

Cons

If you're not very familiar with computers, it might be challenging to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Automotive, 51-100 employees

More than a year

4.0
September 2020

Positive start with SS-CMMS

Pros

It's an economical solution we could trial to see if it suited us. I like the email Work Order request feature and the ability to access it remotely.

Cons

It would be more helpful to have additional ways to sort views, and the ability to show PMs on the calendar in a more extensive manner.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

L

Larkin

Apparel & Fashion, 11-50 employees

More than a year

4.0
September 2020

Good Middle Option

Pros

This package is perfect for our company's size. We're transitioning from tracking on a spreadsheet to a full-fledged CMMS system. SS-CMMS lacks some advanced features, but it meets our current needs.

Cons

The name is quite cumbersome and not easy to mention in conversation. It would also be fantastic if PMs and equipment could be more closely linked, for example, generating a PM directly from a specific equipment page and displaying PM history on that equipment page.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

5

Functionality

7

J

Jayrang

Mining & Metals, 101-500 employees

More than a year

4.0
September 2020

SS-CMMS Review -JP

Pros

What I liked most is how simple it is to use this software.

Cons

The dashboard doesn't display upcoming PMs or due PMs (one month / one week, etc.).

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

A

Andy

Food Production, 51-100 employees

Less than a year

5.0
September 2020

Budget Priced but Feature Rich

Pros

This software is simple enough for nearly anyone to grasp without needing extensive training.

Cons

It really needs a separate category for "Vendor/Contractor" instead of being under Users. It would also be great to attach a picture when emailing a work order to the assigned person. Additionally, having the ability to add specific parts directly from the work order page, without needing to switch back to the "Parts" section, would be very convenient. Seeing completion information for technicians, such as completion percentage, time taken, etc. would also be beneficial. It would also be nice to have a Spanish version available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

W

Wayne

Automotive, 11-50 employees

More than a year

4.0
September 2020

Easy to use software

Pros

New employees can easily navigate it and find it very instinctive.

Cons

Customizing reports or segregating data as needed is not possible.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

Lalita

Hospital & Health Care, 500+ employees

More than a year

5.0
September 2020

easy peasy

Pros

It uncomplicated and intuitive, making it easy to learn how to use.

Cons

There's no clear list of items sent out for repair, etc., and searching for things needs improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M

Mike

Mechanical or Industrial Engineering, 500+ employees

More than a year

5.0
September 2020

True to their word

Pros

It's user-centric and supports extensive data management.

Cons

Sometimes it's slow, though it might be due to our system rather than the software itself.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

T

Tracy

Aviation & Aerospace, 51-100 employees

More than a year

4.0
September 2020

SS-CMMS a lot for your $$

Pros

SS-CMMS simplicity and direct design enabled us to smoothly implement it for inventory management.

Cons

Regarding the email feature, it would be great if it could notify the appropriate person when an item reaches a certain threshold.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Christopher

Hospital & Health Care, 51-100 employees

More than a year

4.0
September 2020

Pharmaceutical Enterprises Review for SS-CMMS

Pros

It's excellent for generating daily Job Work Orders and serves as a great system for Preventative Maintenance within the organization.

Cons

The numbering sequences for each Job Order could be better. When printing Job Orders, it's necessary to print one by one instead of having an option to print all Work Orders at once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

W

Wisam

Furniture, 51-100 employees

More than a year

3.0
September 2020

helpful software

Pros

It's easy to use and helps maintain organization.

Cons

I find myself needing to log in frequently. I would prefer the option to not have to log out every time.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

D

Deborah

Hospitality, 11-50 employees

More than a year

4.0
September 2020

Maintenance Issues

Pros

When processing maintenance requests, I like the various options available.

Cons

Having to scroll to find room numbers is inconvenient. A search field would make locating them much quicker. If there is one, I might have missed it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Daniel

Mining & Metals, 11-50 employees

Less than a year

4.0
September 2020

Good product

Pros

This software is excellent for scheduling routine maintenance.

Cons

It doesn't effectively link spare parts to machinery.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

S

STUART

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

4.0
September 2020

SS-CMMS

Pros

It's easy to use and allows great flexibility for multiple entry forms by multiple users.

Cons

There should be more fields that can be customized or edited for various uses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J

Jim

Religious Institutions, 11-50 employees

More than a year

3.0
September 2020

Best bang for the buck

Pros

SS-CMMS is affordable. My company operates on a tight budget, and without the cost-effectiveness of SS-CMMS, I'd probably resort to using a legal pad and sticky notes. I got the software up and running with some testing during the trial version. I modified some tables to better organize service report data. I use this application throughout the day on both desktop and mobile. Since my operation isn't very complex, this software suits me well.

Cons

I would prefer to create my own table definitions for types of maintenance issues, but the provided descriptions are sufficient for now. Additionally, a more robust report writer that can link indices of both open and completed tasks within a specific date range would be beneficial. Currently, I manage with two separate reports and combine them in Excel.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

K

Kevin

Farming, 51-100 employees

Less than 6 months

5.0
September 2020

Great product to manage your day to day work

Pros

It's intuitive and includes an email option for work orders.

Cons

The program occasionally feels slow when opening.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rob

Research, 11-50 employees

More than a year

4.0
September 2020

CMMS is a great SAAS system if your needs are straightforward

Pros

It offers good core features and is very cost-effective. The learning curve for implementation and use is shallow, and the developer is responsive.

Cons

Some aspects of the user experience are unconventional. Email notifications for task assignees have limitations that don't quite fit with our operations, such as notifications of reassignment to a new assignee. Also, there's no ability to set post-date task due dates for scheduled auto-triggered maintenance tasks (e.g., due a week from the scheduled creation date).

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

R

Richard

Plastics, 11-50 employees

More than a year

4.0
September 2020

Good, cheap inventory management

Pros

For our company, the highlight is how easy it is to input equipment and set up PMs and other work orders.

Cons

The report printing doesn't always fit well and isn't always very useful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

P

Paula

Hospitality, 51-100 employees

Less than a year

4.0
September 2020

helpful

Pros

It's very easy to use, and the training was Simple.

Cons

At the moment, there's nothing I dislike.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

angela

Construction, 51-100 employees

More than a year

5.0
September 2020

work orders

Pros

Creating work orders and entering notes is simple.

Cons

When marking tasks as complete, it's a bit cumbersome. It's a two-step process and seems to take time to complete. Afterward, you have to "go back" to the screen you were on, rather than just clicking once to return to the previous screen.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10