Total 70 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

37%

4

Stars

47%

3

Stars

16%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

PKP

Praphul Kumar P.

Mid-Market, 500+ employees

5.0
January 2026

centralized maintenance that delivers !

Pros

Having everything in one organized place with SS-CMMS has been a big help for me. It keeps my maintenance work from feeling all over the place. The job tracking, equipment records and scheduled upkeep features help me stay on top of things and reduce a lot of the hands-on admin work I used to do. The layout also makes sense to me so using it day to day feels pretty comfortable for both managers and techs.

Cons

Advanced setup options have felt a bit limited, mainly around reports and workflow automation. Sometimes the system feels a little sluggish and I'd really like to see more outside app connections. Better dashboards and more flexible filter choices would also help me dig into the data in a more useful way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M

Michael

Chemicals, 500+ employees

More than a year

5.0
September 2020

SS-CMMS System

Pros

The downloadable app can be installed on any smartphone.

Cons

If you're not very familiar with computers, it might be challenging to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Automotive, 51-100 employees

More than a year

4.0
September 2020

Positive start with SS-CMMS

Pros

It's an economical solution we could trial to see if it suited us. I like the email Work Order request feature and the ability to access it remotely.

Cons

It would be more helpful to have additional ways to sort views, and the ability to show PMs on the calendar in a more extensive manner.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

L

Larkin

Apparel & Fashion, 11-50 employees

More than a year

4.0
September 2020

Good Middle Option

Pros

This package is perfect for our company's size. We're transitioning from tracking on a spreadsheet to a full-fledged CMMS system. SS-CMMS lacks some advanced features, but it meets our current needs.

Cons

The name is quite cumbersome and not easy to mention in conversation. It would also be fantastic if PMs and equipment could be more closely linked, for example, generating a PM directly from a specific equipment page and displaying PM history on that equipment page.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

5

Functionality

7

J

Jayrang

Mining & Metals, 101-500 employees

More than a year

4.0
September 2020

SS-CMMS Review -JP

Pros

What I liked most is how simple it is to use this software.

Cons

The dashboard doesn't display upcoming PMs or due PMs (one month / one week, etc.).

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

A

Andy

Food Production, 51-100 employees

Less than a year

5.0
September 2020

Budget Priced but Feature Rich

Pros

This software is simple enough for nearly anyone to grasp without needing extensive training.

Cons

It really needs a separate category for "Vendor/Contractor" instead of being under Users. It would also be great to attach a picture when emailing a work order to the assigned person. Additionally, having the ability to add specific parts directly from the work order page, without needing to switch back to the "Parts" section, would be very convenient. Seeing completion information for technicians, such as completion percentage, time taken, etc. would also be beneficial. It would also be nice to have a Spanish version available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

W

Wayne

Automotive, 11-50 employees

More than a year

4.0
September 2020

Easy to use software

Pros

New employees can easily navigate it and find it very instinctive.

Cons

Customizing reports or segregating data as needed is not possible.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

Lalita

Hospital & Health Care, 500+ employees

More than a year

5.0
September 2020

easy peasy

Pros

It uncomplicated and intuitive, making it easy to learn how to use.

Cons

There's no clear list of items sent out for repair, etc., and searching for things needs improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M

Mike

Mechanical or Industrial Engineering, 500+ employees

More than a year

5.0
September 2020

True to their word

Pros

It's user-centric and supports extensive data management.

Cons

Sometimes it's slow, though it might be due to our system rather than the software itself.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

T

Tracy

Aviation & Aerospace, 51-100 employees

More than a year

4.0
September 2020

SS-CMMS a lot for your $$

Pros

SS-CMMS simplicity and direct design enabled us to smoothly implement it for inventory management.

Cons

Regarding the email feature, it would be great if it could notify the appropriate person when an item reaches a certain threshold.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Christopher

Hospital & Health Care, 51-100 employees

More than a year

4.0
September 2020

Pharmaceutical Enterprises Review for SS-CMMS

Pros

It's excellent for generating daily Job Work Orders and serves as a great system for Preventative Maintenance within the organization.

Cons

The numbering sequences for each Job Order could be better. When printing Job Orders, it's necessary to print one by one instead of having an option to print all Work Orders at once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

W

Wisam

Furniture, 51-100 employees

More than a year

3.0
September 2020

helpful software

Pros

It's easy to use and helps maintain organization.

Cons

I find myself needing to log in frequently. I would prefer the option to not have to log out every time.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

D

Deborah

Hospitality, 11-50 employees

More than a year

4.0
September 2020

Maintenance Issues

Pros

When processing maintenance requests, I like the various options available.

Cons

Having to scroll to find room numbers is inconvenient. A search field would make locating them much quicker. If there is one, I might have missed it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Daniel

Mining & Metals, 11-50 employees

Less than a year

4.0
September 2020

Good product

Pros

This software is excellent for scheduling routine maintenance.

Cons

It doesn't effectively link spare parts to machinery.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

S

STUART

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

4.0
September 2020

SS-CMMS

Pros

It's easy to use and allows great flexibility for multiple entry forms by multiple users.

Cons

There should be more fields that can be customized or edited for various uses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J

Jim

Religious Institutions, 11-50 employees

More than a year

3.0
September 2020

Best bang for the buck

Pros

SS-CMMS is affordable. My company operates on a tight budget, and without the cost-effectiveness of SS-CMMS, I'd probably resort to using a legal pad and sticky notes. I got the software up and running with some testing during the trial version. I modified some tables to better organize service report data. I use this application throughout the day on both desktop and mobile. Since my operation isn't very complex, this software suits me well.

Cons

I would prefer to create my own table definitions for types of maintenance issues, but the provided descriptions are sufficient for now. Additionally, a more robust report writer that can link indices of both open and completed tasks within a specific date range would be beneficial. Currently, I manage with two separate reports and combine them in Excel.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

K

Kevin

Farming, 51-100 employees

Less than 6 months

5.0
September 2020

Great product to manage your day to day work

Pros

It's intuitive and includes an email option for work orders.

Cons

The program occasionally feels slow when opening.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rob

Research, 11-50 employees

More than a year

4.0
September 2020

CMMS is a great SAAS system if your needs are straightforward

Pros

It offers good core features and is very cost-effective. The learning curve for implementation and use is shallow, and the developer is responsive.

Cons

Some aspects of the user experience are unconventional. Email notifications for task assignees have limitations that don't quite fit with our operations, such as notifications of reassignment to a new assignee. Also, there's no ability to set post-date task due dates for scheduled auto-triggered maintenance tasks (e.g., due a week from the scheduled creation date).

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

R

Richard

Plastics, 11-50 employees

More than a year

4.0
September 2020

Good, cheap inventory management

Pros

For our company, the highlight is how easy it is to input equipment and set up PMs and other work orders.

Cons

The report printing doesn't always fit well and isn't always very useful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

P

Paula

Hospitality, 51-100 employees

Less than a year

4.0
September 2020

helpful

Pros

It's very easy to use, and the training was Simple.

Cons

At the moment, there's nothing I dislike.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

angela

Construction, 51-100 employees

More than a year

5.0
September 2020

work orders

Pros

Creating work orders and entering notes is simple.

Cons

When marking tasks as complete, it's a bit cumbersome. It's a two-step process and seems to take time to complete. Afterward, you have to "go back" to the screen you were on, rather than just clicking once to return to the previous screen.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J

John

Human Resources, 11-50 employees

Less than a year

5.0
September 2020

Works great

Pros

It's easy to use. The software is intuitive and Simple.

Cons

I haven't come across anything that I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Bill

Glass Ceramics & Concrete, 51-100 employees

More than a year

4.0
September 2020

As much or as little as you want it to do for you...

Pros

We've used this software since I started here in 2014. A couple of years later, we reviewed whether we needed a more sophisticated system and concluded that SS-CMMS offers everything a more expensive system would, so we didn't need to change. Customer support team is very responsive to any functionality requests and is great to work with.

Cons

Like with anything new, it takes a little time to get used to, but this system became intuitive fairly quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heriberto

Facilities Services, 1-10 employees

More than a year

5.0
September 2020

excelent

Pros

It automatically deletes used inventory items and makes it easy for other staff to input work orders.

Cons

It's not possible to import from PDF files when trying to start a PM.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amy

Religious Institutions, 11-50 employees

More than a year

5.0
September 2020

Great Software

Pros

Generating reports is simple. It's very easy to create reports to share at meetings.

Cons

The site sometimes takes quite a while to load. I can't think of anything else.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dan

Food Production, 101-500 employees

Less than a year

4.0
September 2020

Excellent software product.

Pros

SS offers the fundamental tools needed for a CMMS.

Cons

Lacks some features. Needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Daniel

Industrial Automation, 500+ employees

More than a year

5.0
September 2020

SS-CMMS used daily

Pros

It's Simple to use and easy to integrate into our production requirements.

Cons

I haven't found any issues with this. It works excellently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anthony

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

5.0
September 2020

Try this software first!

Pros

The price is unbeatable! Simple to implement. Works well as a basic tool, or you can expand to scanners and inventory management with this software. Simple reporting and creating a PM schedule is effortless. The mobile app connects seamlessly.

Cons

The mobile app crashes occasionally. You need to redownload, but I think this issue has been resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Davey

Food Production, 51-100 employees

More than a year

3.0
April 2020

Globals

Pros

The dashboard provides a lot of information and entering data is very Simple.

Cons

Unable to print the global statement on all work orders. As a food plant, it's essential to have the global statement on all work orders. PM tasks should have checkboxes for each line item.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

J

Jerry

Plastics, 51-100 employees

More than a year

5.0
October 2019

SS-CMMS

Pros

This program is quite easy to use and very affordable. It generates charts and reports and helps manage inventory.

Cons

Generating reports could be easier in terms of quantifying the desired data. Also, the load time increases with more information in the system.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B

Brad

Education Management, 500+ employees

More than a year

4.0
August 2019

Best Value

Pros

Simple, well-priced, and meets our needs.

Cons

Commas aren't allowed in text, which is bothersome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Dilip

Hospitality, 51-100 employees

More than a year

3.0
August 2019

Great Value for small businesses

Pros

Easy to operate and very economical. The email-to-work order feature is handy.

Cons

The mobile app isn't intuitive. It runs a bit slowly, and pages take a while to load.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

7

Functionality

6

M

Melissa

Construction, 1-10 employees

More than a year

4.0
August 2019

SS-CMMS Review

Pros

Efficiently tracks and records maintenance and repairs on all equipment.

Cons

When creating a report, there's no option to email it instead of printing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

J

Jon

Consumer Goods, 11-50 employees

More than a year

3.0
August 2019

Great value for cost

Pros

This software has helped me establish an effective preventative maintenance system in our company and develop metrics to measure our performance.

Cons

The app doesn't function well, and the website is slow.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

J

Jesse

Packaging and Containers, 101-500 employees

Less than 6 months

3.0
August 2019

Improvements

Pros

My favorite feature is tracking recurring issues in our plant, which helps identify them and implement corrective actions.

Cons

I'd like SS-CMMS to have more fluid navigation. Navigation feels clunky and could be improved. You can't complete work orders from the dashboard, only edit them. After completing a work order, it keeps you on the same page instead of redirecting to all open work orders. The supplier tab should include full contact info. It would be nice to have emails, phone numbers, and addresses displayed. Lastly, it would be great if you could choose to show all entries under work orders or PMs permanently instead of selecting it every time.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

4

D

Debra

Hospital & Health Care, 101-500 employees

More than a year

5.0
August 2019

SSCMMS

Pros

This software is intuitive and very easy to operate.

Cons

It seems that staff can't load equipment or send work orders unless they are administrators.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bud

Recreational Facilities and Services, 11-50 employees

More than a year

4.0
August 2019

Lakewood Retreat

Pros

Cloud-based for universal access, includes a PM system, and offers adequate options.

Cons

I would like it to return to the previous screen after giving a create or delete command. I also want to control what appears on reports, like not showing the priority on completed job reports. I'd like to enter the completion date if it was done on a previous day.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

G

Giles

Government Administration, 51-100 employees

Less than a year

3.0
August 2019

Excellent Value Maintenance Management Service

Pros

Easy to use, easy to adopt, web-based, affordable, and has good support. Although it's light on features, it's hard to find a better value if it meets your core needs.

Cons

The iPhone app still has some bugs. It's not a deal-breaker, but we frequently reinstall the app to fix issues. It's not very intuitive and doesn't easily communicate job details. A higher level of customization, like renaming fields and choosing displayed information, would be helpful, especially on the iPhone app. A more robust and flexible user portal would be ideal.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

5

C

Cindy

Religious Institutions, 1-10 employees

More than a year

5.0
August 2019

Good Program

Pros

I can't think of anything negative, it's very intuitive.

Cons

I can't think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Military, 51-100 employees

More than a year

5.0
August 2019

PM Software

Pros

The software is simple to use and quick to set up.

Cons

I wish we could install it on our local server. We do DoD work, and I want to load machine information into CMMS, but I'm not allowed to store it in the cloud.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Josh

Furniture, 51-100 employees

More than a year

4.0
August 2019

Review of CMMS Program

Pros

Good program for the price, works well as an asset management tool.

Cons

The only issue I encounter is that the program is a bit slow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

J

John

Food Production, 51-100 employees

Less than a year

4.0
August 2019

Management Review

Pros

Generates reports and trends equipment issues effectively.

Cons

I'm still learning what it can do. A tutorial would be helpful.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R

Ryan

Automotive, 101-500 employees

Less than a year

5.0
August 2019

Love it!

Pros

The software makes it simple for my team to open and close work orders, providing management with a clear, real-time understanding of shop floor activities.

Cons

The mobile app still has some issues (white screen), but the website version works perfectly.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

B

Brian

Transportation/Trucking/Railroad, 101-500 employees

More than a year

4.0
August 2019

Warehouse and offices

Pros

Easy to set up and understand, and scheduling tasks is Simple.

Cons

It's still in development, but there are continuous improvements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

K

Kelli

Pharmaceuticals, 11-50 employees

More than a year

4.0
August 2019

Pines

Pros

I love its simplicity and how it can be slightly tailored to our needs.

Cons

I dislike how it takes 30 seconds to a minute to load each page. I wish it went directly to each new page. It doesn't seem like much time, but when a 15-minute job takes 30 minutes, it gets frustrating.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

T

Ted

Machinery, 51-100 employees

More than a year

4.0
August 2019

Photos

Pros

It's quite simple to use and seems to be affordable. #gobuckeyes

Cons

You can't attach pictures to the work orders.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

5

Functionality

5

D

Dan

Mining & Metals, 101-500 employees

Less than 6 months

4.0
August 2019

Overall Good Software

Pros

This software is incredibly easy to use and navigate. Very simple to show older, less tech-savvy employees how to use and understand it.

Cons

The software doesn't offer many options for displaying the dashboard. I'd like more options, like displaying only one location when used for multiple sites.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

T

Tim

Food Production, 51-100 employees

More than a year

3.0
August 2019

Tim O'Brien Boundary Bend

Pros

Most things work well; I have listed a few suggestions below that would help our business.

Cons

When navigating the website, if you're on page 5 and click on a work order, then go back, it takes you to page 1 instead of where you were. Also, if you sort by date and click on a work order, it resets the sort order. You get notified when a work order is completed, which is good, but it would also be beneficial to get notifications for any modifications, like "assigned to" or added notes. It would be useful to include other people's emails to receive these updates.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

5

H

Heath

Farming, 101-500 employees

More than a year

3.0
July 2019

Improvements

Pros

The preventive maintenance schedules were very helpful and easy to navigate.

Cons

Some data entry pages are crowded. It would be helpful to have pictures beside equipment pieces for easier identification.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

5

Functionality

5

R

ROBINSON

Hospital & Health Care, 500+ employees

Less than 6 months

4.0
July 2019

good

Pros

It's reliable, but simplifying some features would make it even better.

Cons

There are many features to fill in, but I suggest having a view of all fillable steps.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

10

Functionality

8