UpKeep Reviews

“Cooperative support staff

Pros

It is an uncomplicated system. Their support team is quite cooperative when I need them.

Cons

Honestly can't think of anything I'd want to change.

“Our account manager has been a great help

Pros

I really appreciate being able to schedule preventive maintenance work for the whole year through the PM triggers plus having a dedicated account manager who's genuinely focused on customer care and stays hands-on with our needs.

Cons

Online chat support doesn't really help much. The responses I get are pretty generic and don't actually address my specific issues. The knowledge level of the support team seems inconsistent so I often end up more frustrated than when I started.

“Fantastic auto-assignment feature

Pros

Creating work orders and tracking them is not an issue. And the auto-assignment feature really keeps my team on track. We never have to guess what comes next since everything flows so naturally and keeps us organized.

Cons

The analytics section is quite complicated.

“Designed with managers and techs in mind

Pros

I really appreciate how this was built with both managers and technicians in mind. That dual focus makes a huge difference. The combination of user-friendly design and comprehensive features creates incredible versatility for maintenance operations. Setting up at our new location could have been a nightmare but the transition ended up being surprisingly smooth. What really stands out is how the customer support has remained consistently excellent even months after we went live.

Cons

It's tough to pinpoint specific weaknesses since the support team has been very responsive to our feedback. Whenever we've faced minor issues or suggested improvements, they've addressed them quickly so there really aren't any major downsides to mention.

“Constantly improving

Pros

The improvements flow in weekly which shows they're always working to make things better. It's modern and pretty user friendly overall. Support responds quickly and gets you sorted out fast. After being on the platform for a while, I've barely needed support, maybe once recently that I can remember. My technicians use the mobile app and after some time, they really get the hang of using it efficiently.

Cons

Would be nice if everyone could access the chat features on work orders not just certain users.

“mobile service support stands out

Pros

Mobile service support really stands out compared to other CMMS platforms I've used. It makes things much easier for my team and keeps them available for production support when needed. I also appreciate the deep analytics capabilities. Being able to dive into trending data and KPIs has been valuable.

Cons

I wish you could group scheduled maintenance for similar assets into a single work order while still keeping track of each individual asset for searching later.

“easy to move around

Pros

Moving between pages feels simple. The visual elements and reporting functions are easy to work with.

Cons

There should be an option to set tolerance and control limits for temperature monitoring. That would make managing it way more efficient.

“incredible training Support

Pros

The training support is outstanding. Both the online resources and sales team really help people who struggle with learning new systems.

Cons

It would be great if there were more options for customizing access permissions for different user groups.

“well structured interface

Pros

We found it easy to use. The interface is well-structured.

Cons

The PM setup logic is confusing. I need to schedule future maintenance with recurring intervals but there's no way to set notifications a month before the due date.

“Saves our information

Pros

I find it really simple to use on a daily basis. It does a great job storing all our information in one place. When I need to look up past history on something, the search function works well. Adding new equipment to the system is pretty convenient too. They also offer navigation training which has been helpful for getting everyone up to speed.

Cons

Loading times are pretty slow when I'm trying to pull up information. It feels a bit overwhelming when you're first getting started with everything. The cost is also on the higher side.

“Tracks items that need repairing

Pros

Well I can easily monitor what needs to be repaired or addressed.

Cons

Has login issues where I need to sign in several times but aside from that its pretty solid.

“automation feature increases efficiency

Pros

The automation functionality is so good. It really boosts productivity and makes everything much simpler to handle.

Cons

Would be great if you could add parts to the checklist feature.

“works well regardless of the location

Pros

I really appreciate how simple the interface is. Uploading information feels effortless. The customer support team has been available whenever I've needed help. What stands out most is how customizable it is for different applications and it works well no matter where your business operates globally.

Cons

Setting up custom analytics has been pretty challenging for me though I think it's mostly just a matter of getting used to how everything works. I've got a training session scheduled to help me figure it out better.

“Helpful mobile features

Pros

I've been using this at two locations recently and it's working well for our team. After trying several different platforms, this one really clicks with our technicians. The mobile features have been particularly helpful. We're getting much more detailed work orders and asset documentation with photos included.

Cons

Filtering system takes some getting used to since there are so many options available. I've had to train several technicians to clear their filters completely, probably because they saved previous search results. Besides that issue, I really like how the interface works and it fits our locations perfectly.

“Keeps track of all our assets

Pros

I like being able to monitor all our assets in one place and create work orders to stay on top of our GMP maintenance requirements.

Cons

The way recurring work orders show up early has caused some confusion. A couple of my team members ended up completing tasks that weren't actually due yet. Though I notice there have been some updates to address this issue.

“Managing inventory made simple

Pros

Managing inventory and setting up PPM work orders is simple and really helps organize operations.

Cons

I honestly can't think of any real downsides. everything works well for me. Thanks to the team for asking though, shows they care about getting better.

“easy to set up

Pros

Set up was not complicated at all and getting it integrated with our facilities team didn't take much effort at all.

Cons

Had some trouble with notification issues from the daily checklists though customer service was really helpful in sorting it out.

“prioritizes urgent tasks

Pros

Helps me focus on what needs attention first and stay on top of our stock levels.

Cons

Still figuring things out since I'm pretty new to using this system.

“Helps with team communication

Pros

in my experience it has been so easy to handle. Made managing maintenance tasks feel effortless. I really appreciate how easy it is to schedule work and track orders in real-time, plus having mobile access means I can manage things from anywhere. What really stands out is how it brings all our data together in one place and keeps the whole team communicating smoothly. It's made our maintenance operations so much more efficient.

Cons

The customization options for reports and workflows feel pretty restrictive which makes it tough to adapt everything to our specific requirements.

“Detailed customization options

Pros

I love how granular the customization options are. You can pretty much adjust everything to fit your specific business needs. We've been able to continuously refine our analytics and reporting which has really helped our business grow as we've gotten better at using all the features.

Cons

Format isn't fully customizable everywhere. We have some unique product needs and it would be great if we could modify certain embedded fields. Since we've had to adapt our workflows to work within the platform's capabilities some areas feel limited.