UpKeep Reviews

“Their team cares about customers

Pros

The team behind this platform is absolutely incredible to work with. They genuinely care about building relationships with their customers and take real pride in constantly improving the product to meet our needs.

Cons

Updates can be inconsistent. They'll fix one problem but sometimes remove features I was actually using which is frustrating.

“polished look

Pros

It is really user-friendly and has this clean, polished appearance that makes it enjoyable to use.

Cons

Can get expensive for smaller teams.

“Terrible experience with their team

Pros

We didn't find it complicated since the structure is simple and basic. I also like their reporting tool that uses Google Looker.

Cons

The constant Friday updates are a nightmare. Something always breaks because they don't test properly beforehand. What really gets me is how they treat customers. I spent countless hours helping them develop new features for free, then when I needed assistance they basically told me to get lost. That's just poor business practice. The money they claim you'll save gets eaten up by frustrated techs, terrible rollback policies and lost billing revenue. We've already lost around $25,000 in revenue and billings because of these issues so we're definitely switching platforms.

“easy to manage multiple facilities

Pros

Managing projects and tasks across multiple facilities has been easy with this tool. The way it handles different locations makes coordination much simpler than I expected.

Cons

Wish there were more customizable pricing options for different types of companies.

“much better than the paper-based process

Pros

The work order functionality is great along with PM management and inventory control features. Being able to scan barcodes and attach equipment photos makes everything so much smoother. Our entire team across Maintenance, Production, Sanitation and Quality relies on this system daily. Creating work order notifications literally takes under 30 seconds which is such a huge improvement over our old paper-based process!

Cons

I really wish there was a proper workflow checklist feature. You know where you can create a checklist, work through it step by step, assign different parts to team members and they get notified to complete their sections and close everything out. It has some similar functionality but not quite what I'm after. Though to be honest I haven't found this exact capability in any other software either.

“Great features

Pros

It is quite easy to use and packed with useful features that make my work much easier.

Cons

Can't think of any major downsides with this platform.

“Lets me create work orders easily

Pros

I can easily set up tasks and work orders, plus the follow-up process is simple to manage.

Cons

The mobile app doesn't let me save work in progress or put tasks on hold.

“Ability to see progress in real-time

Pros

Appreciate how easy it is to generate work orders and monitor them as they happen. Being able to see progress updates and completion times in real time has been a game changer for our workflow.

Cons

Sometimes work orders I create just vanish from my calendar view and my coworker has the same problem. The weird part is that the assigned technician can still see them just fine.

“easy to understand

Pros

It replaced our old email-based maintenance ticket system perfectly. It's easy to understand which made training our technicians and requesters super simple. everything feels well-organized with tons of customization options to fit different organizational needs. I love how simple it is to submit tickets especially through the mobile app. The post-implementation support has been fantastic too. Brian consistently answers our questions quickly and efficiently.

Cons

During our setup the set up manager was absent for half the time and their replacement barely kept us in the loop which made things pretty confusing.

“Useful parts inventory tracking feature

Pros

I really like how easy it is to generate work orders and plan out our weekly maintenance schedules. The parts inventory tracking feature has been useful for keeping everything organized.

Cons

Still getting used to it since we're new users. Figuring out the export/import features and learning how to create useful analytics reports that actually help our business.

“professional staff

Pros

The support team is very professional and I love how available they are plus their help page has everything I need.

Cons

I wish the default admin view would take me straight to a summary page I actually use regularly rather than having to go there every time I log in.

“mobile app is helpful for techs

Pros

Mobile app works really well for our field technicians. Once you start exploring it becomes easier to move around. Work order creation and setup is simple. You can generate them from multiple sections without constantly jumping between screens. I appreciate the adoption metrics in analytics since they're customizable to match our specific requirements. Their support team will help create custom reports if you can't find what your looking for. The checklist feature is great for technicians to ensure nothing gets overlooked during jobs. Parts and inventory management keeps improving and it integrates with other systems like NetSuite for tracking inventory costs. Customer service responds quickly and they're genuinely helpful. The company actually listens to customer feedback as you scale up. Definitely worth paying for premium support.

Cons

The PM export/import process could be smoother when creating bulk PMs. Updates should go through more thorough testing with customer support before rollout to avoid issues. The platform needs better consideration for different industry requirements though they're making progress there. Form customization options are pretty limited and could use improvement.

“Useful video tutorials

Pros

We found it to be user-friendly. Support team does an excellent job helping with maintenance issues.

Cons

Haven't run into any issues yet though I do appreciate having video tutorials and phone support available when needed.

“Wonderful support during setup

Pros

The work order tracking and coordination features have really helped our team use their time and resources more effectively. Training new users is simple since the interface is so tidy. Customer support was brilliant during setup and they made integrating this into our existing workflow much smoother than expected.

Cons

No drawbacks at all. everything seems well designed.

“provides complete maintenance history for equipment

Pros

I can easily track the complete maintenance history for any piece of equipment which gives me great insight into its condition and service needs.

Cons

I find myself constantly having to log back in which gets really frustrating when I'm trying to stay productive throughout the day.

“essential for our daily operations

Pros

Having all the essential information right at our technicians' fingertips has been a game-changer for daily operations. The scheduling process for both preventive and reactive maintenance feels organized plus the analytics and reporting features are genuinely user-friendly. I love that I can build the system while simultaneously scheduling work. It makes implementation so much smoother for technicians who aren't familiar with CMMS platforms. Customer service really shines whenever I run into recording issues or get stuck on a task. They're always ready to help troubleshoot and find solutions. You can customize the depth and complexity based on your specific maintenance needs with options that toggle on and off effortlessly.

Cons

Haven't come across anything that bothers me about this platform yet.

“made our tech team's job easier

Pros

After 13 years with our old system we explored several CMMS options and chose this one. As someone managing the platform for our techs, I focused on finding something that would actually make their jobs easier and it delivered. Our field teams love the mobile app and adapted to it quickly, even the crews who were still using paper forms. The web interface flows really well, adding new users is simple and the analytics dashboard works great for our LeAN initiatives. What impressed me most is the steady stream of updates and new features. They've made significant improvements just in the 9 months we've been using it. The AI checklist generator surprised me too. I was skeptical initially but it does solid work for standard industrial equipment. Support has been excellent throughout. Our account reps during migration and deployment were fantastic to work with, they actually listen to feature requests and keep us informed about update progress and bug fixes.

Cons

I've been surprised by the number of bugs and glitches I've seen which seems unusual for software that's been around for 8+ years. The purchase order functionality really needs work and it's been one of our biggest disappointments. There's no integration to link work orders or assets and inventory doesn't automatically update when items are received. The cycle count feature could also use some improvements. While I know not all platforms offer these functions we were hoping for better integration in these areas.

“easy to use system

Pros

So easy to use. Creating and managing work orders is simple.

Cons

It would be more convenient if we could send emails straight from work orders instead of having to switch between systems to communicate with customers.

“Their app works for all skill levels

Pros

It is really easy to move about in the mobile app. Works well for everyone regardless of their tech experience.

Cons

The language support is pretty limited which can be frustrating when you have technicians who need it in their native language.

“Amazing analytics

Pros

The analytics capabilities provide me with insights I need.

Cons

When I go away from a page and return it doesn't remember where I was scrolled to.

“Cooperative support staff

Pros

It is an uncomplicated system. Their support team is quite cooperative when I need them.

Cons

Honestly can't think of anything I'd want to change.

“Our account manager has been a great help

Pros

I really appreciate being able to schedule preventive maintenance work for the whole year through the PM triggers plus having a dedicated account manager who's genuinely focused on customer care and stays hands-on with our needs.

Cons

Online chat support doesn't really help much. The responses I get are pretty generic and don't actually address my specific issues. The knowledge level of the support team seems inconsistent so I often end up more frustrated than when I started.

“Fantastic auto-assignment feature

Pros

Creating work orders and tracking them is not an issue. And the auto-assignment feature really keeps my team on track. We never have to guess what comes next since everything flows so naturally and keeps us organized.

Cons

The analytics section is quite complicated.

“Designed with managers and techs in mind

Pros

I really appreciate how this was built with both managers and technicians in mind. That dual focus makes a huge difference. The combination of user-friendly design and comprehensive features creates incredible versatility for maintenance operations. Setting up at our new location could have been a nightmare but the transition ended up being surprisingly smooth. What really stands out is how the customer support has remained consistently excellent even months after we went live.

Cons

It's tough to pinpoint specific weaknesses since the support team has been very responsive to our feedback. Whenever we've faced minor issues or suggested improvements, they've addressed them quickly so there really aren't any major downsides to mention.

“Constantly improving

Pros

The improvements flow in weekly which shows they're always working to make things better. It's modern and pretty user friendly overall. Support responds quickly and gets you sorted out fast. After being on the platform for a while, I've barely needed support, maybe once recently that I can remember. My technicians use the mobile app and after some time, they really get the hang of using it efficiently.

Cons

Would be nice if everyone could access the chat features on work orders not just certain users.

“mobile service support stands out

Pros

Mobile service support really stands out compared to other CMMS platforms I've used. It makes things much easier for my team and keeps them available for production support when needed. I also appreciate the deep analytics capabilities. Being able to dive into trending data and KPIs has been valuable.

Cons

I wish you could group scheduled maintenance for similar assets into a single work order while still keeping track of each individual asset for searching later.

“easy to move around

Pros

Moving between pages feels simple. The visual elements and reporting functions are easy to work with.

Cons

There should be an option to set tolerance and control limits for temperature monitoring. That would make managing it way more efficient.

“incredible training Support

Pros

The training support is outstanding. Both the online resources and sales team really help people who struggle with learning new systems.

Cons

It would be great if there were more options for customizing access permissions for different user groups.

“well structured interface

Pros

We found it easy to use. The interface is well-structured.

Cons

The PM setup logic is confusing. I need to schedule future maintenance with recurring intervals but there's no way to set notifications a month before the due date.

“Saves our information

Pros

I find it really simple to use on a daily basis. It does a great job storing all our information in one place. When I need to look up past history on something, the search function works well. Adding new equipment to the system is pretty convenient too. They also offer navigation training which has been helpful for getting everyone up to speed.

Cons

Loading times are pretty slow when I'm trying to pull up information. It feels a bit overwhelming when you're first getting started with everything. The cost is also on the higher side.

“Tracks items that need repairing

Pros

Well I can easily monitor what needs to be repaired or addressed.

Cons

Has login issues where I need to sign in several times but aside from that its pretty solid.

“automation feature increases efficiency

Pros

The automation functionality is so good. It really boosts productivity and makes everything much simpler to handle.

Cons

Would be great if you could add parts to the checklist feature.

“works well regardless of the location

Pros

I really appreciate how simple the interface is. Uploading information feels effortless. The customer support team has been available whenever I've needed help. What stands out most is how customizable it is for different applications and it works well no matter where your business operates globally.

Cons

Setting up custom analytics has been pretty challenging for me though I think it's mostly just a matter of getting used to how everything works. I've got a training session scheduled to help me figure it out better.

“Helpful mobile features

Pros

I've been using this at two locations recently and it's working well for our team. After trying several different platforms, this one really clicks with our technicians. The mobile features have been particularly helpful. We're getting much more detailed work orders and asset documentation with photos included.

Cons

Filtering system takes some getting used to since there are so many options available. I've had to train several technicians to clear their filters completely, probably because they saved previous search results. Besides that issue, I really like how the interface works and it fits our locations perfectly.

“Keeps track of all our assets

Pros

I like being able to monitor all our assets in one place and create work orders to stay on top of our GMP maintenance requirements.

Cons

The way recurring work orders show up early has caused some confusion. A couple of my team members ended up completing tasks that weren't actually due yet. Though I notice there have been some updates to address this issue.

“Managing inventory made simple

Pros

Managing inventory and setting up PPM work orders is simple and really helps organize operations.

Cons

I honestly can't think of any real downsides. everything works well for me. Thanks to the team for asking though, shows they care about getting better.

“easy to set up

Pros

Set up was not complicated at all and getting it integrated with our facilities team didn't take much effort at all.

Cons

Had some trouble with notification issues from the daily checklists though customer service was really helpful in sorting it out.

“prioritizes urgent tasks

Pros

Helps me focus on what needs attention first and stay on top of our stock levels.

Cons

Still figuring things out since I'm pretty new to using this system.

“Helps with team communication

Pros

in my experience it has been so easy to handle. Made managing maintenance tasks feel effortless. I really appreciate how easy it is to schedule work and track orders in real-time, plus having mobile access means I can manage things from anywhere. What really stands out is how it brings all our data together in one place and keeps the whole team communicating smoothly. It's made our maintenance operations so much more efficient.

Cons

The customization options for reports and workflows feel pretty restrictive which makes it tough to adapt everything to our specific requirements.

“Detailed customization options

Pros

I love how granular the customization options are. You can pretty much adjust everything to fit your specific business needs. We've been able to continuously refine our analytics and reporting which has really helped our business grow as we've gotten better at using all the features.

Cons

Format isn't fully customizable everywhere. We have some unique product needs and it would be great if we could modify certain embedded fields. Since we've had to adapt our workflows to work within the platform's capabilities some areas feel limited.

“Quick assistance from the support team

Pros

I'm able to submit tickets in under 2 minutes and my problems get handled right away with quick resolution.

Cons

I can't really find anything to complain about. This has been the most impressive portal I've worked with.

“effective for handling inspection tasks

Pros

Simple and efficient for handling inspection tasks.

Cons

It's pretty frustrating trying to figure out how to schedule dates on the PM trigger.

“Great user experience

Pros

I really appreciate how user-friendly and smooth the interface feels when scrolling through different features.

Cons

The multi-site setup works well but I find the admin controls pretty restrictive and inflexible for what I need to accomplish.

“uncomplicated setup process

Pros

Managing our preventive and corrective maintenance has become much more effective with this platform. It really helps organize time and human resources in the field and I've found it quite simple to use. The customer support team has been helpful and getting everything set up was uncomplicated.

Cons

Can't create work orders unless you have director-level access which is really frustrating.

“Simple reporting breakdowns

Pros

Reporting breakdowns became so much simpler with unlimited free requesters.

Cons

Nothing really stands out as a problem and it covers everything our business needs.

“More user-friendly compared to other CMMS solutions

Pros

What I like most is how simple this is compared to other CMMS platforms I've tried. The customer support really stands out too. They get back to you quickly once you reach out.

Cons

The engineering team takes quite a while to resolve issues once they're escalated which can be frustrating when you need something fixed quickly. I'd also appreciate getting direct feedback about the specific problems I report instead of being left wondering about the status.

“photos are useful for keeping record

Pros

Makes maintenance tasks convenient. Being able to document everything with photos is useful for keeping records.

Cons

Support during integration wasn't great and the scheduled preventative maintenance doesn't run automatically like it should.

“provides valuable data

Pros

The platform keeps our maintenance crew organized and on top of their assigned tasks. We can extract valuable data that helps our facilities director plan ahead and communication across the organization has noticeably improved since we started using it.

Cons

We haven't run into any real problems or dislikes with it so far.

“Their team is invested in your success

Pros

Their team really cares about helping you succeed with the platform. You can make it as simple or complex as your needs require. There are plenty of features available when you're ready to expand how you use the system. even people who aren't very tech-savvy find it convenient. They're constantly working on improvements and updates.

Cons

The initial setup meetings felt repetitive and could have been more simplified. The timeline for getting everything configured can be pretty tight especially if you're juggling other responsibilities and can't dedicate your full attention to the implementation.

“No downsides as such

Pros

I'd say it is really user-friendly and I can find everything I need without any issues. It's been useful for my daily tasks.

Cons

I haven't seen any downsides.