Last Updated
Overview
Take your maintenance operations to the next level with Upkeep Software. See how easy it is to stay on top of tasks, reduce downtime, and keep your team connected no matter where they are. With powerful tools for scheduling, tracking, and real-time updates, you’ll have everything you need to improve efficiency and cut costs
UpKeep Software Specifications
- Work Order Management
- Maintenance Logs
- Purchasing
- Incident Management
UpKeep Software Features
Asset Management
With UpKeep's asset management tool, users can gain critical insights to help manage the entire asset lifecycle. It facilitates the automation of preventive maintenance tasks from mobile devices and handles asset downtime, depreciation, and costs with ease.
Preventive Maintenance
UpKeep offers a useful preventive maintenance tool that enables maintenance professionals to forecast asset breakdowns before occurring.
Work Order Management
The work order management feature helps Create, assess, prioritize, and measure all the maintenance work orders in one place.
Safety And Compliance
UpKeep offers an easy-to-use solution that allows the generation of reports and documentation in PDF format, facilitating easy sharing with auditors. This feature aids in seamless compliance with safety and regulatory conditions.
Analytics And Reporting
This feature effortlessly generates precise maintenance reports to evaluate metrics such as work order completion rates, maintenance costs, productivity, inventory amount, and various key performance indicators.
Pros And Cons of UpKeep Software
Pros
Barcode tagging - labels all assets for quick reporting and repairs
Keeps the work orders organized
The user interface is very intuitive
Cons
Slightly expensive software
Running reports is a tedious task
UpKeep Software Reviews
Total 503 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars38%
3
Stars5%
2
Stars2%
1
Stars0%
Share your experience
Anonymous
Mid Market, 51-100 employees
“Their team cares about customers”
Pros
The team behind this platform is absolutely incredible to work with. They genuinely care about building relationships with their customers and take real pride in constantly improving the product to meet our needs.
Cons
Updates can be inconsistent. They'll fix one problem but sometimes remove features I was actually using which is frustrating.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
James K.
Small Business, 11-50 employees
“polished look”
Pros
It is really user-friendly and has this clean, polished appearance that makes it enjoyable to use.
Cons
Can get expensive for smaller teams.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Tyler D.
Mid Market, 51-100 employees
“Terrible experience with their team”
Pros
We didn't find it complicated since the structure is simple and basic. I also like their reporting tool that uses Google Looker.
Cons
The constant Friday updates are a nightmare. Something always breaks because they don't test properly beforehand. What really gets me is how they treat customers. I spent countless hours helping them develop new features for free, then when I needed assistance they basically told me to get lost. That's just poor business practice. The money they claim you'll save gets eaten up by frustrated techs, terrible rollback policies and lost billing revenue. We've already lost around $25,000 in revenue and billings because of these issues so we're definitely switching platforms.
Rating Distribution
Ease of use
7
Value for money
4
Customer Support
3
Functionality
5
Frequently Asked Questions
What pricing plans does UpKeep offer?
UpKeep's software cost structure offers four pricing plans: Lite $20, Starter $45, Professional $75 and Business+ (pricing available on request).
Who is UpKeep typically used by?
UpKeep software is mainly used in Churches and non-profits, Hospitality, Energy and utilities, Healthcare, Fleet Management, Manufacturing and plants, Food and beverage Manufacturing, Property Management and more.
What languages does UpKeep support?
UpKeep supports English and Spanish.
Does UpKeep support mobile devices?
Yes, UpKeep is compatible with mobile devices.
Does UpKeep have an API?
Yes, API access is available.
What other apps does UpKeep integrate with?
UpKeep integrates with multiple third-party applications, including Zapier, Slack, Webhooks and QuickBooks.
What level of support does the UpKeep offer?
UpKeep offers support through phone, 24/7 live representative, knowledge base, email, help desk, chat and FAQs/Forum.