UpKeep Software

We Want It, But They Won't Help Us!

Pros

Entering information is not an issue and the software is incredibly user-friendly.

Cons

I haven't come across any downsides yet. I utilized it daily during the trial period and was consistently satisfied with my experience.

My Experience With UpKeep

Pros

This tool simplifies scheduling and offers excellent mobile accessibility features.

Cons

I haven't had any negative encounters with UpKeep. It fulfills all my requirements.

Not Too Happy So Far

Pros

If the system functioned properly, I would be delighted with it. Unfortunately, at the moment, it is exasperating to work with.

Cons

I reached out to [sensitive content hidden] in customer service regarding the scrolling problem I'm facing. They brought it up at a "Bug" meeting three weeks ago. Unfortunately, I haven't seen a resolution or received an update. They provided me with a temporary workaround, but it's not ideal for my needs. Additionally, none of the technicians have been able to get the bookmark feature to function properly.

Preventative Maintenance Program

Pros

The program is highly intuitive and possesses the functionalities we are seeking.

Cons

We encounter numerous technical issues on a regular basis. The program has been far from flawless since we started using it.

Excellent tool for technology company that needs affordable CMMS

Pros

UpKeep can be easily customized and is highly adaptable to suit our unique business model. The support team has been exceptional throughout the implementation process and continues to deliver exceptional service, guiding us through new challenges. I appreciate the relatively affordable pricing compared to the market, allowing us to scale with the product and add licenses without significant expenses.

Cons

The platform is primarily designed for a more conventional workforce management application focused on reactive maintenance. Consequently, we've had to adapt some of our (albeit evolving) procedures to align with the platform's capabilities and capture the desired data and level of detail.

Work orders works well on mobile app.

Pros

Technicians find it effortless to use (mobile app), and the preventive maintenance scheduling is exceptionally comprehensive.

Cons

The overall user interface feels sluggish, and it heavily relies on cloud-based functionality (with limited or no "offline" mode). The search parameters are restricted, as are the options for tracking locations. There's no aggregate or average cost information available for items, and the parts browser lacks a purchase order lookup feature. Part categories can be assigned arbitrarily, and purchase order dates are not automatically assigned (unless manually entered and manipulated). The purchase history is limited, and pricing updates only occur upon fulfillment of purchase and work orders. Removing items outside of work orders can only be done through "inventory adjustments," which can also be used to add inventory without a purchase order. There's a lack of a purchase order approval process for management, and the ability to view purchase orders is only available at the administrator level of security access. Furthermore, an internal messaging system is noticeably absent.

Joy of Maintenance

Pros

The prominent advantage is improved communication. Before using UpKeep, work orders would be submitted, and their status would remain unknown. With UpKeep, we receive updates and emails providing detailed information on the work order's progress.

Cons

One thing that comes to mind is the availability of training resources for administrators and technicians. It would be beneficial to have a PowerPoint presentation specifically tailored for view-only users and requestors. As an administrator, I was responsible for UpKeep and had to present it to the group prior to launch. However, I encountered challenges because the administrator permissions differed from those of view-only users and requestors. Needless to say, my first training session was a learning experience for both the view-only users, requestors, and myself.

Not To Good.... Not To Bad In A Sea Of Competitors

Pros

Having the ability to effortlessly manage and track orders, establish preventive measures, and efficiently schedule maintenance is routine for our operations. Additionally, the platform offers valuable analytics and data management accessible to users seeking to enhance efficiency based on statistics and professional insights.

Cons

I believe that maintenance applications, including UpKeep, could benefit from more frequent interface updates and comprehensive overhauls. While it may seem like users have full control over various aspects, there's still a lack of flexibility when it comes to generating personalized reports. this is perhaps the main issue. It's not just about being able to view job orders; it's the little things that seem unfixable unless you specifically request and implement suggestions from your most dedicated customers.

Great tool for business

Pros

The mobile application is excellent, boasting a highly intuitive interface. It effectively organizes all work orders.

Cons

Generating reports can be quite laborious. The pricing is somewhat expensive.

Upkeep magical performance.You should try it.

Pros

It serves as a game-changer for maintenance and management, enhancing business effectiveness. The software offers a seamless user experience, granting users control and autonomy. UpKeep is conveniently accessible anytime, anywhere you need it.

Cons

I can't think of any drawbacks. It has had a significant positive impact on my work.