UpKeep Reviews

“Quick assistance from the support team

Pros

I'm able to submit tickets in under 2 minutes and my problems get handled right away with quick resolution.

Cons

I can't really find anything to complain about. This has been the most impressive portal I've worked with.

“effective for handling inspection tasks

Pros

Simple and efficient for handling inspection tasks.

Cons

It's pretty frustrating trying to figure out how to schedule dates on the PM trigger.

“Great user experience

Pros

I really appreciate how user-friendly and smooth the interface feels when scrolling through different features.

Cons

The multi-site setup works well but I find the admin controls pretty restrictive and inflexible for what I need to accomplish.

“uncomplicated setup process

Pros

Managing our preventive and corrective maintenance has become much more effective with this platform. It really helps organize time and human resources in the field and I've found it quite simple to use. The customer support team has been helpful and getting everything set up was uncomplicated.

Cons

Can't create work orders unless you have director-level access which is really frustrating.

“Simple reporting breakdowns

Pros

Reporting breakdowns became so much simpler with unlimited free requesters.

Cons

Nothing really stands out as a problem and it covers everything our business needs.

“More user-friendly compared to other CMMS solutions

Pros

What I like most is how simple this is compared to other CMMS platforms I've tried. The customer support really stands out too. They get back to you quickly once you reach out.

Cons

The engineering team takes quite a while to resolve issues once they're escalated which can be frustrating when you need something fixed quickly. I'd also appreciate getting direct feedback about the specific problems I report instead of being left wondering about the status.

“photos are useful for keeping record

Pros

Makes maintenance tasks convenient. Being able to document everything with photos is useful for keeping records.

Cons

Support during integration wasn't great and the scheduled preventative maintenance doesn't run automatically like it should.

“provides valuable data

Pros

The platform keeps our maintenance crew organized and on top of their assigned tasks. We can extract valuable data that helps our facilities director plan ahead and communication across the organization has noticeably improved since we started using it.

Cons

We haven't run into any real problems or dislikes with it so far.

“Their team is invested in your success

Pros

Their team really cares about helping you succeed with the platform. You can make it as simple or complex as your needs require. There are plenty of features available when you're ready to expand how you use the system. even people who aren't very tech-savvy find it convenient. They're constantly working on improvements and updates.

Cons

The initial setup meetings felt repetitive and could have been more simplified. The timeline for getting everything configured can be pretty tight especially if you're juggling other responsibilities and can't dedicate your full attention to the implementation.

“No downsides as such

Pros

I'd say it is really user-friendly and I can find everything I need without any issues. It's been useful for my daily tasks.

Cons

I haven't seen any downsides.

“Flexible for tracking and scheduling

Pros

Amazing how flexible the work tracking and scheduling features are. They adapt well to different workflows. The Purchase Order management works smoothly and handles everything I need. What impresses me most is how quickly they roll out new features and improvements and there's always something getting better.

Cons

There are occasional glitches when new features roll out though they usually get fixed pretty fast.

“Lets me see requests

Pros

I can quickly check requests from across the entire company no matter where I happen to be working from.

Cons

Can't add any notes to requests after they get approved and become work orders.

“easy to submit work requests

Pros

Work requests are super easy to submit.

Cons

I haven't come across anything that feels unnecessary or unhelpful.

“worth the investment

Pros

This maintenance platform has been a game-changer for keeping our team organized across 10+ business locations we manage. The way managers can submit requests through the system really simplifies everything and helps us distribute work orders to the right people based on priority. It's definitely worth the investment and learning curve.

Cons

The main downside is that communicating with managers who aren't paid subscribers requires too many workarounds. Makes simple communication unnecessarily complicated.

“Customer-centric solution

Pros

everything feels designed with me as the user in mind. It's so user-friendly!

Cons

Samsara integration could be much smoother. Getting data imported is a real pain unless you upgrade to one of the pricier versions.

“buggy & slowww

Pros

Not complicated to handle. Honestly can't think of anything else worth mentioning!

Cons

Sometimes it gets buggy and runs slow. The lock-out-tag-out feature doesn't really meet my expectations.

“Very responsive support staff

Pros

The support team gets back to me very quickly and always provides detailed answers.

Cons

The reporting system runs at unpredictable intervals which means important items sometimes get missed or overlooked.

“interface makes sense

Pros

The interface is logical and making adjustments is not hard.

Cons

Occasionally it generates duplicate PMs though the technical team is addressing this issue.

“instant access to years of maintenance history

Pros

Lets me access years of maintenance history. The work order system really helps with accountability across the team. My supervisors find it simple to review equipment status and maintenance records.

Cons

Only thing I can think of is making sure we stay on top of entering data into the system to keep track of everything properly.

“monitors consumption patterns, costs, current inventory levels

Pros

The analytics features are helpful for tracking our consumption patterns, costs and current inventory levels.

Cons

The software could really use some extra features particularly for material transfers. When we move parts between locations, it would be helpful to get notifications or alerts so our accounting team can keep track of everything properly.