UpKeep Reviews

“easy to find assets

Pros

I can quickly find assets and parts when I need them. The automated work order generation for maintenance is really handy and saves me time.

Cons

Sometimes the system runs pretty slow which gets frustrating. The search function is way too quick and it starts searching before I can finish typing what I'm looking for so I don't always get the results I need.

“simple to Build work orders

Pros

Building work orders and getting them assigned to the right teams is really simple with this system.

Cons

Struggles with larger file uploads

“Tracking all the way through

Pros

It lets us track our projects from start to finish which has been really helpful for staying organized and making sure nothing falls through the cracks.

Cons

Finding project status requires too many clicks to get there.

“needs color coding

Pros

I really appreciate the filtering options that help me keep track of what's been done and when tasks need to be finished.

Cons

The dropdown menus really need color coding to show what's complete, in progress or on hold. Would make things so much clearer.

“clear communication

Pros

I can easily share photos of any issues that come up which makes communication so much clearer.

Cons

I honestly can't think of any major downsides. everything runs smoothly and the interface is really simple.

“simple app and desktop versions

Pros

The mobile app is simple and being able to handle work orders through the desktop version makes everything so much more efficient.

Cons

Can't set up non-paying employee accounts to monitor their workflow which is frustrating.

“We can attach photos to Work Orders

Pros

The ability to upload photos directly to work orders is really handy and saves time when documenting repairs.

Cons

It's pretty difficult to adjust the maintenance scheduling once it's set up.

“keeps tabs on the repair history

Pros

We can easily keep tabs on the repair history for every unit.

Cons

Going back to the start of the list everytime I pick something is really annoying, wish it would remember where I was.

“easy to share info

Pros

I really love having both the mobile app and desktop versions. It makes sharing maintenance information very fast and simple between team members.

Cons

Sometimes I'll get an "oops" error right after I've written up a work order and try to submit it which means I have to start the whole thing over again.

“easy to get the hang of

Pros

I love how simple it is to modify work orders, add inventory items and create QR codes. The whole process feels user-friendly and doesn't require much training to get the hang of.

Cons

The QR codes won't print properly on standard Avery labels which is frustrating. Also, when I get email updates about work order changes, there's barely any useful information included, just that something was updated without telling me what actually changed.

“handles KPI tracking

Pros

Impressed with how this tracks all the metrics I need to monitor my successes and areas for improvement, plus it handles KPI tracking for costs and efficiency measurements really well.

Cons

Running separate reports for bucketed data gets tedious when one comprehensive report could handle it all.

“Well structured software

Pros

The interface is really well-structured and user-friendly.

Cons

I really can't find much to complain about with this platform.

“Beginner-friendly

Pros

Really appreciate how simple this is for newcomers. Not hard to learn.

Cons

the request feature glitches occasionally, though it doesn't happen very often.

“Good employee tagging feature

Pros

It handles inventory tracking and employee assignment features. The tagging system for workers makes it easy to organize staff responsibilities.

Cons

The pricing for parts shown on work orders can get pretty expensive.

“I use it to monitor inventory

Pros

I like how it keeps track of both my inventory and work orders all in one spot. Makes everything so much more convenient.

Cons

I've run into some small problems that I think would help other users too. These issues could really use more frequent attention instead of just being addressed every few months.

“customizable forms

Pros

Uncomplicated and easy to handle. The customizable forms are a nice touch that lets us tailor things to our specific needs.

Cons

Sometimes the filter settings shift on their own, leaving me with an incomplete view of what I need to see.

“aPI allows for complete data extraction

Pros

Its so user-friendly. The API is fantastic for pulling all our data out which works perfectly since we already have our own centralized reporting setup in place.

Cons

The only downside I can think of is that the user permissions setup could use more flexibility. What's there works fine but I'd love to see an advanced section where you could build custom permission levels.

“Lets me create categries for tracking

Pros

I use this tool for managing IT support tickets and the ability to create categories on the spot for tracking different issues is amazing. It's also been great for monitoring our parts inventory and office supplies across the whole organization.

Cons

Occasionally I'll run into system freezes when creating new tickets. It doesn't happen often but it's annoying when it does occur.

“easy to customize

Pros

The multi-user setup works really well and I appreciate how simple it is for everyone to jump in without dealing with passwords or usernames. Customization is flexible and nothing feels generic or one-size-fits-all. Being able to track work orders in real time as they're picked up, updated and completed has been a game changer for staying on top of everything.

Cons

The reporting customization isn't very simple though I might just need to spend more time figuring it out. On the plus side, the reports look really polished and are easy to read, plus they slide nicely into presentations when your tracking team progress.

“Gives view of incomplete tasks

Pros

I appreciate being able to see all the outstanding tasks that need attention. Setting up preventative maintenance schedules is simple and it's really helping us stay organized with everything that needs to get done each day.

Cons

Costly for what most of our team actually needs. It's built for business-level users which makes it hard to justify adding more people.