BLAB Reviews

“Flexible scheduling that fits perfectly”

Pros

Running a service-based business means every appointment can have a different price and take a different amount of time and it is the only software I've used that has let me fully customize both. I've been able to set pricing, adjust service durations and have the system automatically space out bookings for my clients the way I need.

Cons

It needs a mobile app version of the booking page so clients could download it and book directly from their phones. I also wish transaction tracking were more simple and that I could export all of a client's appointments by year.

“clover integration is a big plus”

Pros

Using it mainly for collecting client payments has worked out really well. Their recent integration with Clover is a big plus and makes the platform stand out even more. Setting up different payment types, subscription options or custom payment timing is very simple. I haven't really used it for scheduling yet but I'm planning to explore that next. From what I can see, the platform offers a lot more features and finer details than many others do.

Cons

there's very little to complain about with BLAB. They keep improving the product on a regular basis and I'm a big fan of what they're doing.

“Cooperative support staff”

Pros

Right from the start, it has been very user-friendly. The interface is clean and the integrations work really well with the rest of my tools. On top of that, the customer support team has been helpful whenever I've needed assistance.

Cons

An issue that has continued for me is that some appointments are not showing up correctly on my clients' calendars, with the time appearing off by an hour. I've tried to get this fixed but it still seems like no one has been able to figure out the root cause. Unfortunately, it has created problems with my clients.

“Personalized links”

Pros

Its great being able to create personalized booking links for returning customers. It makes repeat bookings much more convenient and feels tailored to each client.

Cons

Recently though there have been some glitches where customers don't receive their confirmation emails and it hasn't been simple to find a clear answer or fix.

“handles scheduling and billing together”

Pros

It has been really simple since it handles scheduling and billing together in one place. Whenever I've needed help, the support team has replied by email with clear, accurate answers and they've always been friendly and knowledgeable.

Cons

I don't have any complaints. Everything works very well and it's also simple to look up past transactions whenever I need to.

“Booking and reminders work beautifully”

Pros

Scheduling is really simple and the platform is very simple to use. The reminders are helpful and I also appreciate that people can book and reschedule directly through the site.

Cons

Organizing camps and setting a fixed number of bookings was hard to understand.

“My go-to scheduling tool”

Pros

It has been my go-to scheduling and booking tool for years and I absolutely love it. The Stripe and PayPal integrations work smoothly so my customers can check my availability on their own, book appointments and pay for my services without needing any back-and-forth from me.

Cons

As far as I know there still isn't a mobile app and that would be an awesome addition. That said, they roll out new features so often that it's honestly possible they already launched one and I just missed it.

“Perfect for group bookings”

Pros

Being able to accept payments and set up group offerings in one place has been a huge win for me. One thing that's usually tough with group offers is handling simple follow-up reminders but it takes care of all of it.

Cons

I can't come up with any real downside. I spent two years seriously researching and trying to find something to replace Calendly and once I found this product, it completely exceeded my expectations.

“offers plenty of time options”

Pros

Right away it feels more like a real website which I really enjoy. It lets me set up products to sell without much hassle and customers can purchase them with just a click. I also appreciate having plenty of time options for every type of product or session I offer. Overall, it's very user-friendly both on my side and for my customers.

Cons

The only thing I'd change is the price I wish it were lower. That said, I've had plenty of chances to move to a cheaper booking platform and still haven't done it. Even though it costs a little more than makes sense for a business my size, the convenience and polished look make it worth staying with.

“Saves everyone time”

Pros

Having clients handle their own payment scheduling and use the secure online payment system has been a huge improvement. It saves them time, saves me time and makes the whole process much more convenient for both sides.

Cons

Getting everything set up properly took a few rounds of adjustments and I had to coordinate with both my business coach and their team to make it work the way I needed. Since I'm not particularly tech-savvy, that wasn't entirely surprising and in the end it was absolutely worth the effort. The biggest problem has been BLAB not recognizing blocked days on my calendar. I had 7-8 new clients book during two travel days I had marked off and having to reschedule all of them made a pretty bad first impression.

“Easy to set up”

Pros

It is simple to set up and use as an online booking tool and it also lets customers pay right when they make a booking.

Cons

I didn't run into any major issues though the customer-facing web interface could look a little more polished.

“helps with creating time schedules”

Pros

This tool really helps with creating time schedules and setting up principles like a boss.

Cons

Overall it works well for me. The only small issue is that there are still a few words I don't understand since I'm Indonesian.

“Capable scheduling and booking platform”

Pros

It has been a really capable scheduling and booking platform with a lot going for it. Setting up and personalizing booking pages is simple and the interface makes it simple for customers to book appointments without any confusion. It also connects well with other tools, including calendar sync and payment gateways which helps create a smooth experience from start to finish. Features like automated emails and reminders are useful for cutting down on no-shows and keeping clients engaged. On top of that, the analytics and reporting tools give businesses a clear view of performance so they can make informed decisions. Overall, it organizes the booking process and gives businesses what they need to manage appointments efficiently.

Cons

it costs more than some other scheduling software options. Even though the feature set is strong, the pricing can be a barrier for small businesses or individuals working with limited budgets. The customization features are extensive but getting the most out of them can require a bit of technical know-how. Support is available though response times are not always consistent which can be frustrating when help is needed quickly. It may also fall short for businesses that rely on advanced automation or more complex booking workflows.

“ideal booking tool”

Pros

Blab feels very close to the ideal booking tool. It's simple to set up, includes all the features you really need and the calendar integration is especially outstanding.

Cons

Something that really hurts it for international use is the email localization. The confirmation emails sent to clients don't fully translate the dates and times so in my case they end up mixing English and German, even in the subject line. That comes across as quite unprofessional and it's honestly made me look at other alternatives because of it. It has also stopped me from recommending the tool to several colleagues. Another missing feature is the ability to embed multiple booking options directly on a website. There's a workaround but having a proper built-in solution would be much better.

“Limited integrations”

Pros

A big plus is being able to build a branded booking page that matches the business and still gives clients a simple, user-friendly way to schedule appointments. It also sends automatic appointment reminders which helps cut down on no-shows. Payment integration is another strong point since it works with different processors and makes it possible to collect payments for services and products without much hassle. On top of that, the customer database is useful for keeping client details organized, including contact information and appointment history.

Cons

There are a few areas where it falls short. It connects with only a limited number of third-party tools which can make it less practical for some businesses. The initial setup can also take quite a bit of time and feel complicated especially if someone is not already familiar with booking or scheduling platforms. Reporting is fairly basic too so it may not be enough for users who need more advanced insights. Pricing can also become a concern especially for businesses handling a high volume of clients or appointments since it may cost more than some competing options.

“centralized solution”

Pros

Having everything in one place has been a huge plus. I can handle appointments and take payments from the same simple platform which makes things much more convenient. When I ran into a problem with the booking system, the customer support team was fantastic and sorted it out over the phone within half an hour.

Cons

The initial setup could definitely be more simple because getting started was a bit of a challenge at first. That said, once I understood how it all worked, it has been excellent.

“Top-tier support”

Pros

After using it for years I can honestly say it's been amazing. It completely changed how I handle bookings. The two-way sync is one of my favorite features because if I block off a time slot on my calendar, it gets automatically blocked in it too. On top of that, their support team is fantastic and always makes sure any issue gets sorted out.

Cons

I really don't have any complaints at this point. It's been very simple to use. There isn't a mobile app but since I do most of my work on a laptop, that hasn't been an issue for me.

“Booking across time zones”

Pros

Getting this up and running was very simple. Clients from anywhere in the world can book appointments without the back-and-forth emails or the usual confusion around time zones. It also syncs with my Google Calendar which helps prevent double-booking with everything else I have scheduled.

Cons

I haven't run into any real downsides. I don't use all of the extra features so I can't say there's anything I dislike.

“Fits my needs”

Pros

I appreciated how many different products and appointments I can create without running into limits. My customers are able to book their appointments themselves and also purchase my services at the same time which makes everything much more convenient. Another thing I enjoy is that it can work like a landing page, with details about me, FAQs, testimonials and a full display of all my products and services in the longer version. At the same time, I can switch to the lite version whenever someone just needs a calendar. It's also very useful that I can cap the number of appointments per service or set a limit on how many people can book something like a training session. On top of that, the BLAB team keeps improving the service and I truly value that.

Cons

No drawbacks to mention. It fits my needs perfectly.

“Dependable booking solution”

Pros

Since I'm the one who handles the setup and customization while my team lead uses it, I've had plenty of time working with it. Everything has been running well. It's dependable and all I have to do is send the link to clients so they can book their appointments. Everyone receives the reminders and confirmations too which makes the whole process work nicely.

Cons

Honestly there's nothing that really stands out as a problem. It's a solid product that does what it's supposed to do and it's reliable.