Canva Reviews
Total 2169 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars15%
3
Stars1%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“impressed!!”
Pros
It comes with templates for just about every type of graphic you can think of. I can put together flyers, banners social media content, presentation visuals, business cards and more without spending a lot of time on them. It's a fast way to make graphic content online and the whole process feels simple. The drag-and-drop setup makes it easy to match text with images and build really attractive designs. One feature I especially enjoy is the Graph Maker which lets me customize charts and diagrams without any hassle. That has made my flowcharts look far more polished and appealing and it has noticeably improved the overall look of my presentations. My design team and I also appreciate that it's web-based so we can use it anywhere and from any device. Even without graphic software installed on a laptop, it is still accessible online. Another big plus is that you don't need any design background to use it well. Almost anyone can jump in and start creating with the drag-and-drop tools.
Cons
The free version is useful but the default options are still pretty limited when it comes to templates and design choices, even though the elements are customizable. A lot of the better-looking templates are locked behind the paid plan. If you really want to get the most out of it, it's worth paying extra for Premium since that version gives access to more polished, stylish and much wider template selections.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Publishing, 1-10 employees
More than a year
“good experience overall”
Pros
Jumping into Canva feels very simple, even if you've never touched design software before. It gives you all the tools needed to create polished, high-quality graphics of all kinds, whether you have a design background or not. The "Design School" videos and articles are genuinely helpful for beginners and they're also useful for generating ideas and getting creativity flowing for more experienced users. I use it personally, my company relies on it too and I regularly recommend it to all of my self-publishing clients.
Cons
There are only two small things I'd change and honestly it updates so quickly that they may already address them soon. I wish it kept a temporary list of the fonts I tested in a design, even the ones I didn't end up selecting. I'd also love for stickers to be searchable or at least show up in search results. Both of those issues lead to way too much time spent scrolling.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
Less than a year
“Excellent!!”
Pros
Canva's biggest win for me is how user-friendly it is. There are tons of template options and sample designs to work from and I really appreciate how many size formats they include for things like logos, flyers, Facebook headers, business cards and plenty more. My absolute favorite feature is probably autosave,it keeps updating your work while you're editing and that becomes a huge lifesaver the moment you've ever lost progress on a project. I also really appreciate the upload area because it makes it simple to reuse the same images across multiple designs and it's helpful that "Uploads" and "Your Designs" are kept in separate folders. I only recently noticed that video can be added into projects too which is a big plus for social media content. I use several editing and design apps but one thing that makes it stand out is having both a mobile app and a desktop version that are equally capable. Over still doesn't offer a desktop site and PicMonkey's app isn't on the same level, while the app does everything the desktop version does, if not more. Another feature I really value is being able to enter custom dimensions when starting a new design. Other platforms may offer that too but not all of them let you choose between px, cm, mm and inches. The 30-day trash folder is another feature that has saved me more than once because even when you think you want something permanently deleted sometimes you really don't lol. I went through basically every part of the platform to make sure I covered everything I could.
Cons
Honestly I had to go back and check because I couldn't think of many negatives. I used to have trouble searching for free images to use as desktop backgrounds but it looks like that issue has been fixed. At this point, my main and really only complaint is what happens when I add a background or image to a project and try to stretch it to fill the blank canvas. The image doesn't always keep its proportions so it gets stretched out and ends up looking blurry. If I notice anything else later, I'd probably add it but right now that's the only real issue I have with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Real Estate, 1-10 employees
More than a year
“canva boosts marketing visuals”
Pros
Really makes almost anyone feel like a design pro. In real estate, it's kind of amazing how quickly it became everywhere in under five years and that really comes down to how approachable it is and how many built-in design ideas it gives you right away. It's rare for one tool to noticeably raise the standard for small business marketing and advertising but it absolutely does that.
Cons
The downside to setting that higher standard is that the expectation for quality goes up too and it doesn't always do the best job of helping users get beyond that new baseline. A good example is the pre-made templates, they look so polished that now they're instantly recognizable and you can spot a Canva-style design from far away. That wouldn't matter as much if it were easier to push those designs into something more original. Technically, you can edit nearly every part of a project but in practice the platform tends to resist you at every turn. It sounds odd to say that when the customization options are there but that's honestly how it feels. In a lot of ways, that seems intentional. It reminds me of the old Apple iLife apps,iMovie, iDVD, iPhoto, GarageBandwhere you can create something impressive in 5 to 30 minutes as long as you're willing to work within their creative framework. Once you try to move past that top layer of customization, you end up fighting the software and getting less and less back for the effort.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Professional Training & Coaching, 1-10 employees
More than a year
“recommended from my side”
Pros
Whenever I need to solve a design problem quickly, it comes through better than just about any other design app I've tried. I've used it on both a tablet and the desktop version and it's especially handy when I'm under pressure to put together an attractive brochure, poster, birthday card, banner ad or almost any kind of promotional piece. It gets complete beginners creating something presentable within seconds thanks to its huge library of surprisingly solid templates. One feature I really appreciate is that it also provides printer specifications in a downloadable document if you want to send your design out for printing. That removes a lot of the guesswork and makes producing professional-looking materials feel much more fun and flexible.
Cons
On the downside, the drag-and-drop feature didn't feel nearly as responsive on my tablet as it did on desktop, where it worked much better. The app also uses a fair amount of memory and I was frustrated by crashes on my iPad. It includes a set of "design school" lessons covering things like grids and font selection and while they seem useful, they're pretty short and basic. They help with general design literacy but I don't think any serious design studio would want to showcase a portfolio built from templates. Original work created in Photoshop and other Adobe Creative Suite tools is still the professional benchmark, while it is much more of a drag-and-drop platform. There's also a slight sense that people can borrow the creative work of real designers through templates and pass it off as their own which is one reason I tend to avoid using the templates myself.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Education Management, 51-100 employees
Less than a year
“mobile sync is good”
Pros
This tool feels very approachable to work with, thanks to its attractive and adaptive interface and the overall user experience. The free version is also a big plus since it comes with plenty of ready-made templates that only need a bit of customization to match your style. It's also fairly affordable compared with other tools in the same space. Another thing I appreciate is the mobile app which lets you design while on the move and keeps everything synced across devices no matter which platform you used. It has made creating social media content for YouTube, Facebook, Instagram and LinkedIn much more convenient and we also use it for offline posters and presentation materials during student and faculty training. Also, it is already widely adopted by content creators like bloggers and YouTubers for things like thumbnails so its popularity and broad user base definitely played a part in our decision to go with it for photo design work.
Cons
A downside is that template-based designs can start to look repetitive online since so many people are using the same layouts and styles.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“it's just great”
Pros
Putting together most of your creative assets on your own is very doable here and it saves you from having to hire an expensive designer for every small requirement. It works especially well for simple social media graphics and is simple enough for most common design tasks. The free plan already covers a lot, while the paid version adds a handful of features that make the platform even more capable. The newer presentation tool is also a nice addition and helps create visually attractive decks. It may not fully replace Microsoft PowerPoint for every use case but it does offer some features that PowerPoint doesn't. Also, the editing tools for photos, logos and similar assets are genuinely useful and can elevate even basic designs quite a bit. The template library also covers most everyday needs and those templates make the whole process much simpler while still giving the final output a polished, professional look.
Cons
That said, it feels much more suited to beginners and intermediate users than to advanced designers. Anyone used to expert-level tools will quickly notice missing features especially when comparing it with Photoshop, while Illustrator and CorelDRAW are still in a completely different league for professionals. One major gap is video editing. Although GIFs can be exported as video files, there still isn't proper support for layering stock footage or editing video clips directly which is a significant limitation now that video content is so important for most businesses. There is also a learning curve, not so much in using the platform itself but in developing design sense and creativity and it doesn't offer enough resources to help with that side of things. The image selection is another weak point since even the paid options don't always feel very strong and it is surprising there isn't a stronger stock image partnership like Shutterstock. Banner ad sizing is also more limited than it should be. For example, many standard Google Ads dimensions are missing so even though custom sizing is available, you still end up checking specifications manually and entering dimensions each time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“simple tool!”
Pros
Canva's biggest strength is how quickly it lets you get things done without getting in the way. I can sign in, make what I need and export it in ten minutes or sometimes even faster. That matters a lot when deadlines are tight and using something like InDesign or Photoshop would take much longer. Another big plus is the huge library of existing templates. On days when I need a creative push, it gives me plenty of ideas to work from. I've opened it many times just for inspiration and the designs cover everything from modern styles to more timeless looks so there's usually something that fits any person or situation. It also has almost no learning curve. I've worked with coworkers who are not very comfortable with tech and it has never been an issue for them. People can start using it almost immediately and it really only takes about twenty minutes to feel like you know your way around it.
Cons
At the same time, Canva is still a basic design tool. It is built around simplicity and speed which is exactly why it works so well but that also means it is not the best choice for more advanced or highly detailed design work. You can create more complex things in it but it usually takes more effort than it should. I'd absolutely recommend it for simpler tasks but when the project gets more demanding, dedicated software is still the better option. I know of a case where someone laid out an entire brochure in it and it looked good but making small edits later became frustrating because of how it handles that kind of work. Another downside is that it is entirely online. Since it runs in a web browser, you need a constant internet connection. Personally, I see that as a drawback, even though I know some people may actually prefer it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Photography, 1-10 employees
More than a year
“endless possibilities”
Pros
It feels like a lifesaver when I need to put together almost any kind of graphic piece. It offers a massive selection of formats, templates and tools for just about everything you can imagine social media posts, work presentations, logos, business cards, invitations, posters, ads, photo albums, ebooks and even resumes. One of its biggest strengths is how simple it is to use. You just pick a template and customize it the way you want by changing text colors some graphic elements, fonts and more. It's a fantastic platform for exploring creativity especially on days when inspiration is low since a lot of the work is already nearly done and you just adapt it to fit your purpose. Another strong point is the built-in image library which covers many categories and makes it convenient to find the right image without leaving the platform. There are plenty of free images that are quite good and the paid ones are also excellent and reasonably priced so depending on the project, paying for them can feel totally worth it. honestly it's difficult to find much to complain about with it
Cons
As polished as many of the designs are some of the nicest ones are not fully free. In some cases the entire template requires payment and in others only certain images inside the design are paid. If you're able to spend a little, that probably won't be an issue. But if you're on a tight budget, you may have to stick with the free options and sometimes those images don't look as high-quality after downloading. That can become a drawback depending on the kind of project you're working on. In my case, when creating content for social media, it has never really caused trouble because those platforms usually don't demand extremely high resolution so I can still make attractive visuals without any issue. And then there's the kind of "problem" I actually enjoy having, it gives you so many template options that I sometimes spend too much time just choosing one, hahaha.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Graphic Design, 1-10 employees
More than a year
“user friendly”
Pros
This is an amazing online design tool for creating all kinds of graphics without much effort. One of the biggest advantages is how beginner-friendly it is. It doesn't come with the complicated learning curve you get from many other graphic design programs so even someone just starting out can pick it up quickly. The interface is simple, the tools are simple and customizing a design feels very natural and can be learned in just a few minutes. Another reason I keep coming back to it is the quality and variety of its designs. It offers tons of ready-made materials for almost any kind of project, whether it's logos, book or album covers, business cards, flyers and much more. The templates look really impressive and that makes the platform even more appealing to use regularly.. Also, it doesn't just give you attractive templates and leave it there. It also lets you adjust them however you want. You can edit images, switch colors, resize files and make different changes without needing any heavy or advanced software installed. That level of flexibility is a huge plus. The free plan is another big benefit. While there is a paid version with access to more premium templates and features, free users still get plenty of solid design options, along with the ability to edit them and export them in the format they prefer. It also includes 1GB of free storage which is very useful for keeping designs saved on the platform so they can be updated or accessed later whenever needed. To top it off, their customer support has been responsive and genuinely helpful whenever needed.
Cons
Even though it is very useful and comes with a lot of strengths, it still has a few limitations that keep it from being my first choice every time. The biggest issue is that it works entirely online. Everything depends on having an internet connection and there's no offline mode at all. That can be a real problem in places with weak or unreliable service especially when other design software can still be used without being connected. There's also a clear gap between the free and paid experience when it comes to templates. The paid subscription does unlock more polished and attractive designs but free users are quite restricted. A lot of premium templates are visible yet they come with watermarks unless you pay which can be frustrating. Even paying doesn't completely unlock everything either. Some design elements and materials still require separate purchases so the subscription alone doesn't always give full access. Also, the mobile app has been a disappointment. It should have been a strong extension of the platform but instead it feels buggy and frustrating to use. It doesn't deliver the same reliable experience as this one on PC and I ended up uninstalling it because of that.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Research, 1-10 employees
More than a year
“templates are great”
Pros
Really shines when it comes to usability. Compared with other design and layout tools, putting together marketing materials, infographics, presentations and similar content feels much more effortless because there are plenty of templates ready to use. Also, it includes built-in stock photos, vector elements and shapes that you can just drag and drop into your project so there is no need to keep jumping to another website to look for images. It is also very practical for prototyping since you can move through different design ideas quickly thanks to how convenient the whole creation process is. Sharing designs online and collaborating with other people is another helpful feature especially for team projects or when you want feedback from others. Since everything is saved in the cloud, there is less stress about losing your work and it is simple to leave a project and come back to it later. It is free to use as well, while the paid plan adds several useful improvements like resizing designs, removing watermarks from many stock assets organizing designs better and most importantly for me, exporting with a transparent background. Overall, it makes it possible to create polished, professional-looking designs in a matter of seconds even without any artistic background.
Cons
That said, the speed and convenience do come with a few compromises. It does not offer the same level of flexibility and deeper functionality that more advanced graphic design programs provide and people who regularly use professional design software will notice that right away. Tools such as warping, filters and space selection are missing although some might see that simplicity as part of the appeal. Collaboration is useful but it is not truly real-time so you still have to refresh the page to see another person's changes appear in the design. The free version also does not always let you download your work in the highest quality which can become noticeable when showing it on a high-definition screen. As my projects became more demanding, the watermarks on stock photos started to feel increasingly limiting which eventually pushed me toward the paid version.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
8
Functionality
6
Marketing and Advertising, 1-10 employees
More than a year
“canva saves me hours”
Pros
This tool has been a huge win for me in almost every way. The first thing that stands out is how beginner-friendly it is. Even with my design background, I was able to show my sister how to use it in about five minutes which says a lot about how adaptive the platform is. It really feels like the tool walks you through the design process instead of making you figure everything out on your own. Another feature I really appreciate is the way I can organize work by client. I keep a separate folder for each one and inside those folders I can break things down further by project type. For instance, one client might have separate designs for Instagram posts, in-store flyers and postcards, while another has files for video thumbnails, Instagram content and website feature images. That setup keeps everything tidy and makes it much easier to maintain each client's branding. The resize feature is another big plus. I can build one design and quickly adapt it for different platforms and dimensions with only minor tweaks which is incredibly helpful when I need several versions of the same content. Also, it offers a wide range of templates for all kinds of projects. They're flexible enough to match my branding and sometimes I even use them just as a creative starting point. The library of free and paid photos and icons is also excellent and helps add that extra visual touch when a design needs something more. Overall, it has saved me a massive amount of time over the last three years. Tasks that used to take me an hour in QuarkXPress now take around 15 minutes because everything is right there and so simple to work with.
Cons
My complaints with it are pretty minor but there are a few things I wish it handled better. The biggest one is file merging. Right now, I can move a design into a folder but I can't move a design from one file into another file, even when both files are the same size. That becomes frustrating in real work scenarios. For example, if I have an Instagram design file for Client A and want to turn just one of those designs into a video thumbnail, I can't simply move that finished piece into the existing video thumbnail file for that client. Instead, I either have to rebuild the design in the other file which creates unnecessary duplicate work or copy and resize the entire original file, delete all the extra pages and keep only the one I need. After that, I still can't merge it into the file where it really belongs so I end up with several random extra files floating around. It's a small complaint but being able to merge designs like that would save a lot of time. I also wish I could copy an element, text or style from one design and paste it directly into another design that's in a different file. That would make consistency across projects much easier. One more thing that would help is bulk deleting pages within a file. It lets me bulk download pages but not bulk delete them and that feels like a missing convenience that would also save time.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Easy to handle”
Pros
Working as a graphic designer, I'm genuinely amazed by how much it has opened up for so many people. In my case, it has given me more ways to deliver better results, both for my clients and for the managers I work with. I also appreciate that it makes the path into graphic design accessible to anyone, to the point that I've even taught design classes using it as the foundation. The range of graphic resources available feels almost endless and is incredibly useful for professional work. Something else I value a lot is that my coworkers can build on the designs I create and move forward with materials their own departments need. It also lets me create personalized presentations that give my work a distinct style and that has definitely caught my clients' attention. Another feature I really enjoy is being able to take existing designs and quickly adapt them to different dimensions for social media within the same platform which is simply fantastic.
Cons
honestly I don't have any negative points to mention. As a graphic designer, I've tried to spot weak areas but I still haven't found any worth highlighting. If anything, the opposite is true, it's such an adaptive platform that I regularly recommend it for everyday use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“Branding made easy”
Pros
This software has been a huge help for keeping my branding consistent across all of my images and marketing materials. I can put together graphics for any social media platform really quickly which saves me a lot of time. One thing I especially appreciate is being able to reuse older designs and just swap out photos or tweak a few elements instead of starting from scratch every time. It also helps me keep my colors and fonts uniform across everything I create. Another feature I really value is being able to upload my own images and have them stored in one place inside my folder. Also, there's a wide selection of free images, vectors and graphics available when I want a certain style or look. Having those built in is convenient because I don't always have to go searching elsewhere and upload extra files.
Cons
One thing I'd really like to see improved is the way uploaded images are organized inside it. I end up spending a lot of time digging through older uploads just to find the one I need. I know the paid version offers more organization options but I haven't signed up for that yet. I also wish there were a direct way to send the images I create straight to Google Drive. At the moment, I have to download the file first and then upload it again wherever I want to use it. It would be much better to have an option that cuts out all of that downloading and re-uploading because right now the process feels pretty tiring.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
Less than a year
“quick results”
Pros
Canva won't suddenly make someone a graphic designer or give them strong design instincts but the ready-made templates and user-friendly layout make it possible for non-designers to create functional visuals and for experienced designers to put together ideas or prototypes quickly. The editor is laid out in a way that makes sense, with the left-hand toolbar moving naturally from picking a template to adding elements, editing text and backgrounds and uploading your own assets. The option to bring in your own graphics is especially useful because it adds a lot of flexibility and personalization. When it's used alongside a graphic designer, it can speed up production without sacrificing quality. Collaboration is another big plus since it lets you invite team members to work together directly on the platform. It also includes a large variety of templates for standard formats like Instagram posts, YouTube thumbnails and Facebook banners or profile images so there's no need to guess dimensions or aspect ratios. That makes prototyping very fast. Also, the export choices are solid, whether you want to publish directly to social media or download files for additional editing elsewhere.
Cons
A noticeable downside is that a lot of the templates, photos and other assets sit behind a paywall, either as individual purchases or through a Canva subscription. Many of the built-in elements also feel fairly static and don't offer enough detailed control. Charts are a good example since they are limited to a single color and don't provide much flexibility for adjusting axes or overall styling. The same issue shows up with shapes and arrows, where more precise control over things like thickness, proportions or tail length would make the platform much more powerful. Another limitation is that there's no offline desktop version and the mobile app feels much more restricted compared with the web version which is clearly the one you have to rely on for the full experience. Exporting is also somewhat limiting because files can't be saved in a way that preserves layers which makes detailed post-export editing harder than it should be.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Non-Profit Organization Management, 101-500 employees
Less than a year
“design for everyone”
Pros
It really lowered the barrier to design to the point where it almost feels threatening in the funniest way. It's been a huge help for our team. A lot of people wanted their documents and presentations to look more polished but they had no idea where to begin. They were never going to fully learn Adobe Creative Suite and even the ones who had spent time with it didn't always have the design instinct to make things look right. this tool changed that. It lets people with zero background create professional-looking documents, slide decks and graphics without needing prior experience. Between the ready-made templates, suggested color palettes and built-in assets like photos and icons, it gives you pretty much everything you need right away. From there, it's mostly just drag and drop.
Cons
Back when we first adopted it, it was a lot less developed than it is today. Since then, they've rolled out a ton of useful features that have made the design process much more adaptive. That said, anyone coming from Adobe Creative Suite may have a hard time adjusting or switching back and forth, mainly because it doesn't use the same keyboard shortcuts people are used to. Another frustration especially on the free plan, is how much content sits behind the paywall. Even with a subscription, there are still quite a few assets that require an extra purchase so you do have to pay attention while building something. The other limitation worth noting is that it is not really a replacement for InDesign since it doesn't handle text-heavy document formatting particularly well. Still, it works very well as more of an Illustrator alternative for entry-level designers who want to improve their work and create better visuals on their own.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
8
Internet, 11-50 employees
More than a year
“polished designs”
Pros
Love it, it takes a lot of the intimidation out of design. Compared with some of the other "Photoshop-style" tools that put people off, this one is very simple and quick to learn. Whether someone is just getting started or already has design experience, it works well either way. One thing that helps a lot is the preset sizing for different platforms. If you manage social media campaigns or maintain multiple accounts, knowing the right dimensions matters and it already has templates set up for things like Facebook cover images, profile pictures and more. It's also incredibly flexible. I've used it for all kinds of work, from resumes to logos and the ready-made templates make it even more useful since you can just load one up and customize the details. Another feature I really appreciate is how it remembers brand colors and keeps them consistent in future projects which saves me from accidentally using the wrong shade. Everything I've made with it has ended up looking polished and professional. In a lot of cases, it can even reduce the need to spend heavily on a design team although going that route does take time and effort.
Cons
One limitation I've run into is with charts and graphs inside certain templates. If a design includes one, you usually can't enter your own data or adjust the values to change how it looks. My workaround has been to create the chart in a separate free tool and then import it into it as a PNG so it's not a huge issue, just a small inconvenience. I've also had problems with the Undo button at times. There have been quite a few moments where I clicked it and the platform started lagging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Design, 1-10 employees
More than a year
“lifesaver for last-minute design”
Pros
It came through right when I needed it most on a last-minute work assignment to put together a flyer for a weekend team-building event. With my graphic design skills being pretty rusty, I knew there was no way I'd finish on time using traditional tools like Photoshop or Adobe InDesign. I needed something with ready-made templates that looked polished and could be edited fast. After a quick Google search, I landed on this tool and it honestly felt like a lifesaver. It's an incredibly efficient design platform for people who aren't naturally gifted at design or just need to create something quickly without sacrificing quality. The template selection covers all kinds of document types and the library of vectors, photos, fonts, borders and other design elements is thoughtfully put together. The interface is also very user-friendly which makes editing, saving and downloading simple. On the homepage, it asks, "what would you like to design?" You can either type in what you need and start with a blank document, building it out with the platform's tools or choose from templates created by other users and customize those. And if you have more time to explore, it's actually enjoyable to dig into the broad range of design features and experiment with stock images and other built-in assets from scratch.
Cons
The biggest downside is that some in-app purchases are priced pretty high which can be frustrating when you find an element you really want to use but the cost feels excessive. That said, there are still plenty of free options available that can help you achieve a similar look without spending extra. Also, a few parts of the design library especially things like frames, grid layouts and certain icons, feel a bit dated and could use a refresh or some newer additions to modernize the collection.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Internet, 11-50 employees
More than a year
“templates that save the day”
Pros
Whenever I run out of creative energy, the templates completely bail me out. I can grab one, tweak a few things and suddenly I've got an amazing graphic ready in about 30 seconds. Getting my team started with it was also surprisingly fast,they were up and running within half an hour. Most of the time spent training was really about our business workflow, like setting up client folders for uploads, building brand guides and handling exports and resizes. One thing that's especially useful is how my team can send me a finished design and I can jump in to make edits or resize it for another platform. I've used it for print ads, Facebook ads, website graphics, Instagram and plenty more. One of my favorite tricks is layering an image and downloading it as a GIF which gives me a quick video for Instagram. I've never needed to contact customer service but the monthly newsletter updates are excellent.
Cons
Mobile app isn't quite as adaptive and I struggle with it more than the desktop version. That said, I usually prefer creating graphics online anyway because I can download a zip file and then move on to scheduling and planning. The newer layout after their update took a little time to get used to but now I actually really enjoy it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Precise dimensions”
Pros
It comes with dozens of preset sizes for both graphics and documents which makes it very practical. It works well as a design tool for non-designers and beginners who want to create attractive visuals and it is also useful for office-related tasks like writing an A4 document, resume, brochure or US letter file. It can even be very valuable for designers especially on the web, where every platform like Facebook, Twitter, YouTube and others requires different image dimensions. Keeping all those sizes in mind is difficult so having them displayed right in front of you before you start designing is a big advantage. You can quickly choose formats like YouTube channel art, YouTube thumbnails, Facebook posts, covers and many more, all with their exact dimensions. The left-side panel also includes several helpful functions and the most interesting one to me is the Elements section. It is arranged into columns and supported by a search bar which makes everything feel organized. Under each column, the objects are grouped into headings such as health, beauty and fashion, lines, shapes and many others. Since these objects are pictures or graphics that share something in common, it becomes easier to pick visuals that fit a certain niche, sub-niche or topic. Another feature I really enjoy is being able to switch or adapt an existing design from one platform to another. For example, when changing a Facebook post into a Pinterest pin, it helps you adjust the graphic even though the dimensions are different.
Cons
A strong internet connection is necessary because templates and layouts need to load quickly. Another downside is that the number of free images and free icons seems to have decreased over time so finding free elements has become more difficult than it used to be. There are also occasional service outages.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8