Dialpad Meetings Reviews

“AI recaps save time

Pros

One feature I keep coming back to is Ghostwriter, the AI recaps and summaries tool. Instead of having to jot everything down manually, the itGPT-powered AI puts together a very accurate meeting summary for me. It automatically pulls out action items, like who is sending a proposal by Friday and also gives me a searchable transcript afterward. That alone cuts out around 10 to 15 minutes of admin work for every meeting which adds up quickly.

Cons

There are still some transcription misses with the Robotic feature. The AI does a great job overall but it is not flawless. It tends to have trouble with heavy accents, technical terminology or moments when multiple people are speaking at the same time. Every now and then, I have to go back and clean up parts of the automated summary because it misunderstood a product name or an industry-specific term.

“billing mess and broken calls

Pros

Honestly I didn't find anything positive to take away. The technology felt clunky and unreliable, account management was a disaster and the call reporting was poor. There was also a noticeable lag when placing calls which led to customers hanging up. It ended up costing our outbound sales department thousands of dollars.

Cons

Dealing with their account management has been awful. We ended the contract correctly yet they still haven't been able to sort it out. We've been trying for more than six months to get a refund for charges they kept taking after cancellation. I would strongly advise against doing business with them because nothing seems to make them care.

“Reliable platform with a clean interface

Pros

The platform has a really nice overall feel for me and the interface is easy to navigate. It's user-friendly and dependable most of the time which makes day-to-day use pretty comfortable.

Cons

Because our use case involved a lot of outbound lead calling, I really wish it had stronger predictive dialing to make that process more efficient.

“real-time transcripts are a win!

Pros

Being able to watch the call get transcribed live has been incredibly helpful for me. It makes a big difference to have something I can go back and review later to see exactly what the caller was saying.

Cons

Conference calls can be tricky sometimes. I'd also like the quick search to include more people when transferring calls to voicemail.

“conference calling done right :)

Pros

Conference calling has been a big help for me with this product. I'm regularly on calls where the attorneys need to join together first and then bring the Court into the conversation. Usually, I just send around the dial-in number and once everyone is connected, I add the Court through the website. That setup works really well for the way we handle these calls.

Cons

One small downside is that when dialing out from the computer, you can't hear what's happening on the other end. Because of that, if no one joins the call after a while, I'm left assuming that nobody answered.

“powerful call recording features

Pros

This software has been really helpful for me in staying connected with customers. The security level is strong which I really appreciate. It's also very useful that phone calls can be recorded and turned into transcripts, summaries, keywords and investigation questions. Another feature I value is being able to record greetings, set business hours and use automatic voice messages.

Cons

Every now and then, there are some connection problems. Sometimes when making a call, I can't hear the customer at all and have to restart the system to get it working again.

“Secure meetings and teamwork

Pros

Handling business meetings with this product has been simple for me and the software feels very secure. It makes communication and team collaboration feel effortless as well.

Cons

Up to this point, it hasn't let us down. It has consistently delivered.

“clear calls and HD video

Pros

Audio and video calls have been very convenient for me to handle and the DOLBY voice plus HD video quality make the overall experience even better.

Cons

Since it's a cloud-based platform, it does need an internet connection in order to use it.

“global mentor calls work brilliantly!

Pros

Staying connected with fellow mentors around the world has been really effective for me thanks to its audio and video calling features.

Cons

Everything has been working perfectly for me while using it.

“Dolby voice and hd video standout

Pros

Online meetings feel much more aligned for me with DOLBY voice and HD video quality during conferences.

Cons

Compared with options like GTM and ZW, it allows fewer participants in a single conference across every plan.

“reliable meetings around the clock

Pros

It comes with a wide range of features that help me keep corporate meetings organized and running online 24/7.

Cons

It has consistently met my needs without any issues since I started using it.

“handy one-click team hub

Pros

One thing that really helps me is the one-click meeting feature which lets teams connect quickly within a single integrated repository.

Cons

When stacked up against other options, it does feel a bit limited in terms of advanced capabilities.

“clean interface and fast conferencing

Pros

Right from the start, the interface feels clean and simple for me so moving through the features is simple. The audio, video and web conferencing tools also save me a lot of time because I do not have to depend on traditional methods.

Cons

Although it is missing a few features that other software options offer, I still like using it.

“too many glitches now

Pros

Back when it was still Uber Conference, I noticed it worked with far fewer issues before becoming part of the larger product family.

Cons

the service feels unreliable and buggy. We end up spending far too much time troubleshooting instead of actually getting into our meetings.

“Helpful updates and progress

Pros

After using it for a little over a year, I can say adapting to all the changes hasn't always been simple especially with the occasional glitches along the way. Still, it's clear the team has been putting in real effort to improve the platform and make it the best it can be. They've also rolled out some really impressive updates over time.

Cons

One issue I ran into was glitches and app crashes on mobile devices especially while I was in a meeting. There was also a period when it became very slow which made it frustrating to use.

“great support !

Pros

Getting started with it was easy for me and the customer support team has been really helpful whenever needed.

Cons

I haven't run into any issues while using it.

“powerful AI conference features

Pros

One thing that makes this tool stand out for me is how many features it offers. With the advances in AI, it feels like one of the best options available. It supports high-quality conferences with chatbot assistance, lets me share files without losing quality, includes waiting rooms and provides many other video and audio features that are usually essential in this kind of platform.

Cons

At this point, I haven't come across any features that feel weak or in need of improvement. The functions are clearly designed for business integration processes and overall it performs very well.

“fast setup and excellent call quality

Pros

To get this tool up and running in the company was surprisingly quick for me, mainly because the signup process is very simple. Another thing worth highlighting for me is the excellent audio quality during calls. When it comes to mobility, this platform clearly understands the need for alternative communication systems for people who are not physically at the workplace.

Cons

There really are not any major drawbacks to mention. And on the rare occasions when an issue does come up, their ongoing support and guidance help resolve it so I cannot point to any real negative characteristics.

“free calls with handy records

Pros

Getting up to 30 minutes free is a really nice perk for me and I also appreciate that they automatically email a copy of the call for my records just a few minutes after it ends.

Cons

There was one time the system gave me trouble while I was trying to meet with a client which was frustrating. Still, it only happened that one time, at least from what I can remember.

“Excellent screen and file sharing

Pros

A client from the U.S. recommended it so we could stay in touch and asked me to try two apps. The first one was a disaster but the second was Dialpad and I ended up loving it. The screen experience is really good, the image quality looks excellent and the most valuable feature for me has been the file sharing.

Cons

I liked it so much that I decided to keep using it and up to now I haven't come across any flaws.

“reliable video collaboration

Pros

It's clear this platform was built for the way modern jobs work, where being physically present matters less than having dependable and efficient communication. I find it a very useful tool for handling business interactions through video calls and real-time file sharing without interruptions. Screen sharing is also included which makes it simple for me to follow along with what a colleague or partner is doing during a meeting.

Cons

Haven't run into any issues with it. I'm able to send Excel files, other documents or even images while I'm in meetings and that makes it a really great communication option that feels accessible to just about anyone.

“convenient online meetings..

Pros

We've used this before and it's been an excellent option for online meetings. Whenever everyone needs to get together but can't make it in person by car, this gives us a way to meet virtually and it works really well for me.

Cons

can't think of any downsides at the moment. Using this product has been a really positive experience overall.

“flexible recurring scheduling

Pros

It's been really helpful for me that the software supports both future bookings and recurring scheduling which makes planning ahead much more convenient.

Cons

The web version can be somewhat unstable at times, particularly when it's being used through a secure browser.

“browser-based reporting delight

Pros

No download is needed which is a big plus for me. It runs really well right in the browser and I also appreciate the report that shows how long each participant spoke.

Cons

Every now and then some people struggle to join. I honestly don't get why because I've never run into that problem myself.

“call recording is a lifesaver

Pros

Being able to record calls has been the most valuable part of this software for me. We use that feature a lot because it lets us go back and review conversations whenever something was missed or needs clarification.

Cons

The only downside for me is that the desktop app can feel a bit crowded and there are times when I get a little turned around trying to navigate everything.

“Reliable for board meetings

Pros

Back when Meeting first came out, we started using it and it really became much more useful during Covid. I used it regularly for school board meetings and even the older members were able to get comfortable with it and use it without much trouble.

Cons

Since it added video, the experience doesn't feel quite the same as it used to although we still really enjoy using it overall. The bigger challenge is that some of the older board members find it more difficult now because they have to download an app.

“quick recordings and instant replays

Pros

Recording sessions is really convenient for me and the app is quick to download and start using right away. I also appreciate that the recordings are emailed immediately afterward which makes it simple to watch them again or share them with other people.

Cons

Setting up meetings with more than one participant can be challenging unless you have administrator access.

“perfect for meetings and phone system

Pros

It does more than handle meetings for us, it's also been a really great phone network which makes it even more useful day to day for me.

Cons

At this point, we haven't run into any problems or issues with the software.

“fast performance

Pros

Right from the short time we've been using this product, it has been very efficient for me and has had almost no lag especially compared with other products we've tested. The transcription feature is also something I've really appreciated.

Cons

One thing I didn't care for was having to download two separate apps just to use it. It would be much better if everything worked through a single app instead.

“Excellent global team meetings

Pros

Coordinating meetings with teams around the world became much simpler for me with this tool. The video and audio quality were both excellent.

Cons

The interface wasn't very user-friendly and felt a bit difficult to navigate.

“clear calls and clean layout

Pros

Calls come through with very clear video and audio and I find the interface looks clean and pleasant to use.

Cons

There's a bit of an adjustment period with the interface especially if you're already used to Zoom or Teams.

“Affordable meetings that deliver!!

Pros

Great tool.... Being able to host both voice and video meetings is a big plus for me. It's simple to use, costs very little and still includes most of the features you get from other services. Definitely worth choosing if you want to save some money.

Cons

I haven't run into any issues at all. I've been using the product for more than two years and it has never given me any problems.

“great setup..

Pros

this software has been very easy for me. Customers can usually figure out where everything is without any trouble and the layout feels simple. Another big plus is the free unlimited recording, along with a local phone number people can call into without needing a PIN.

Cons

One part I'm not a fan of is the mobile version since it can't view or share screens. It also doesn't capture screen recordings for meetings and only records the audio.

“simple web conferencing but clunky UI

Pros

Using it for web conferencing was pretty easy for me and the software was simple to navigate.

Cons

The interface felt clunky and when I used it, there wasn't any breakout session feature available.

“flexible calls with no time cap

Pros

Being able to video call, share my screen and even dial in when my computer doesn't have a mic or speakers makes this really convenient for me. Another big plus is that conferences don't seem to have a time limit which is fantastic.

Cons

It still isn't as widely recognized or used as Zoom and some other video conferencing apps, even though it seems to offer pretty much the same functionality.

“Simple setup and handy meeting tools

Pros

Getting started with this software was very easy for me and managing it day to day has been just as simple. It also includes the tools I need to keep track of meetings and the content shared during them.

Cons

One thing I'd improve is its ability to support a large number of people at the same time without putting too much strain on the internet connection.

“convenient backup with limitations

Pros

It worked as a convenient alternative to Zoom especially when we needed another option but it came with quite a few issues because the feature set was more limited.

Cons

Calls dropped pretty often and problems came up because each person only had one meeting room which sometimes led to other clients joining by mistake. Integration choices for call tracking were also limited and handling international calls was challenging.

“reliable service with smart transcription

Pros

Right from the start, this service won me over with how dependable and user-friendly it is. The AI-powered automated transcription has been a total game-changer and I really value how they keep introducing genuinely useful new features on a regular basis.

Cons

Honestly I don't have any complaints about the software itself. The only awkward part has been that some people I've invited to calls assumed Uber, the ride-sharing company, was behind it so the branding may be worth rethinking.

“Quick responses with great video and audio quality

Pros

A quick response is one of the best things about it. I like that video and audio quality are really good and the interface looks very simple to understand. It feels pretty easy to use overall.

Cons

It is not completely simple yet but it seems like it will improve soon. There are occasional connectivity problems although joining a session is still quite easy.

“access issues keep getting worse

Pros

I really like that it does well with its basic web interface and the ability to join by phone without any hassle. It's really convenient that people can use the platform without having to download anything first.

Cons

Sadly, the platform seems to have gone downhill over time. Lately, we've run into a lot of cases where people dialed in or joined through the web but still weren't admitted to the meeting, along with other access problems that have made joining unreliable.

“quick setup and clean interface

Pros

Getting started took very little time and setting up the free trial was just as easy for me. The UI/UX is simple and it also comes with a great range of integrations.

Cons

One downside is the low brand recognition, most of my colleagues and customers had never heard of UC. It also doesn't really stand out in the crowded video conferencing market so the value proposition feels hard to differentiate.

“Fantastic for client calls

Pros

Using this software for interviewing potential clients and hosting conference calls has been excellent for me. It's very easy to use and operate which makes the whole process simple and efficient.

Cons

Honestly there isn't anything I disliked about this product. Its simplicity and user-friendly design are exactly what make it work so well.

“flexible desktop UI and recording tools

Pros

The desktop interface looks really polished and gives a lot of flexibility. It also lets my clients know right at the start that the session is being recorded and I'm able to send them the recording afterward which is very helpful.

Cons

It could use more call-in numbers because international clients can't dial in right now and have to use the app or desktop over Wi-Fi instead. It can also feel a bit laggy at times.

“simple meetings and handy calendar sync

Pros

Joining this tool for meetings is very easy. I can get into an existing call within seconds, whether I have a Highfive account or not, just by using a simple link. That makes it really convenient when setting up meetings with clients outside our company. One feature I really enjoy is the Google Calendar integration. You can connect Highfive to your Google email account and when the desktop app is open, any meetings on your Google Calendar that include a Highfive room show up in a bar at the bottom. I just click the meeting there and I'm in right away. I also really appreciate the "Show Everyone" option since it lets me view all participants in a meeting no matter how large the group is.

Cons

Not a con but every few days or so, I run into an issue where joining a work meeting fails and somehow knocks my internet connection offline completely. When that happens, I have to restart my modem before I can reconnect and finally join the meeting. I'm still not completely sure whether the problem is with my internet service or with Highfive itself but I almost never have this kind of trouble with other video conferencing tools which makes me think Highfive is likely the cause.

“refreshing calls with handy transcripts

Pros

After dealing with a bit too much Zoom, this has felt like a refreshing change. The hold music is a nice little touch and I also appreciate the automatic alerts when someone joins the room. Being able to get both a transcript and a recording of the call is really useful too.

Cons

The free plan's 45-minute meeting cap can be limiting. I've also had a few issues with people entering the room during back-to-back meetings and screen sharing takes a little time to figure out since it doesn't clearly show what's being shared.

“fantastic for interviewing

Pros

I like that it is a user-friendly video conferencing tool that works well across different situations especially when it comes to interviews.

Cons

Getting started is fairly easy but the joining process for interviewees can be a bit confusing since there are multiple ways to connect, such as using the Chrome plugin or downloading the app.

“simple browser-based calling

Pros

One of the best things about it is how easy it is to use. Unlike a lot of other calling software, there's nothing to download before joining. When someone invites me to a call, I just open the link and choose whether to connect through my computer audio or dial in from my phone. Compared with other platforms, the entire process feels much more uncomplicated.

Cons

This platform does update its interface pretty often so if you get used to finding a certain button in one spot, it may not stay there for long.

“clean interface and clear calls

Pros

Using it feels very easy thanks to the user-friendly interface and the voice and video quality have been consistently good in my opinion.

Cons

It still doesn't handle network changes very well. If the internet connection switches, the app has to be reloaded. It also needs a feature for creating rooms.

“crisp calls and polished design

Pros

This platform feels thoughtfully designed and that makes video conferencing feel very simple. Its plans come with hardware included, plus mobile and desktop apps and it's also convenient that I can join through a browser if needed. The audio and video quality have consistently been clear, with little to no lag during meetings.

Cons

There is a limit of 125 participants per meeting which might be an issue for larger companies but aside from that I really don't have any complaints.

“flexible calling that delivers

Pros

Using it throughout the workday has been really convenient for me and its simplicity is a big part of why it's so valuable. People can either dial in by phone or join from their computer which makes it especially practical.

Cons

One limitation with this tool is that screen sharing only works in Chrome and that can be inconvenient at times. We've also run into a few glitches with that feature before.