Dialpad Meetings Reviews

Pros

One feature I keep coming back to is Ghostwriter, the AI recaps and summaries tool. Instead of having to jot everything down manually, the itGPT-powered AI puts together a very accurate meeting summary for me. It automatically pulls out action items, like who is sending a proposal by Friday and also gives me a searchable transcript afterward. That alone cuts out around 10 to 15 minutes of admin work for every meeting which adds up quickly.

Cons

There are still some transcription misses with the Robotic feature. The AI does a great job overall but it is not flawless. It tends to have trouble with heavy accents, technical terminology or moments when multiple people are speaking at the same time. Every now and then, I have to go back and clean up parts of the automated summary because it misunderstood a product name or an industry-specific term.

Pros

Honestly I didn't find anything positive to take away. The technology felt clunky and unreliable, account management was a disaster and the call reporting was poor. There was also a noticeable lag when placing calls which led to customers hanging up. It ended up costing our outbound sales department thousands of dollars.

Cons

Dealing with their account management has been awful. We ended the contract correctly yet they still haven't been able to sort it out. We've been trying for more than six months to get a refund for charges they kept taking after cancellation. I would strongly advise against doing business with them because nothing seems to make them care.

Pros

The platform has a really nice overall feel for me and the interface is easy to navigate. It's user-friendly and dependable most of the time which makes day-to-day use pretty comfortable.

Cons

Because our use case involved a lot of outbound lead calling, I really wish it had stronger predictive dialing to make that process more efficient.

Pros

Being able to watch the call get transcribed live has been incredibly helpful for me. It makes a big difference to have something I can go back and review later to see exactly what the caller was saying.

Cons

Conference calls can be tricky sometimes. I'd also like the quick search to include more people when transferring calls to voicemail.

Pros

Conference calling has been a big help for me with this product. I'm regularly on calls where the attorneys need to join together first and then bring the Court into the conversation. Usually, I just send around the dial-in number and once everyone is connected, I add the Court through the website. That setup works really well for the way we handle these calls.

Cons

One small downside is that when dialing out from the computer, you can't hear what's happening on the other end. Because of that, if no one joins the call after a while, I'm left assuming that nobody answered.

Pros

This software has been really helpful for me in staying connected with customers. The security level is strong which I really appreciate. It's also very useful that phone calls can be recorded and turned into transcripts, summaries, keywords and investigation questions. Another feature I value is being able to record greetings, set business hours and use automatic voice messages.

Cons

Every now and then, there are some connection problems. Sometimes when making a call, I can't hear the customer at all and have to restart the system to get it working again.

Pros

Handling business meetings with this product has been simple for me and the software feels very secure. It makes communication and team collaboration feel effortless as well.

Cons

Up to this point, it hasn't let us down. It has consistently delivered.

Pros

Audio and video calls have been very convenient for me to handle and the DOLBY voice plus HD video quality make the overall experience even better.

Cons

Since it's a cloud-based platform, it does need an internet connection in order to use it.

Pros

Staying connected with fellow mentors around the world has been really effective for me thanks to its audio and video calling features.

Cons

Everything has been working perfectly for me while using it.

Pros

Online meetings feel much more aligned for me with DOLBY voice and HD video quality during conferences.

Cons

Compared with options like GTM and ZW, it allows fewer participants in a single conference across every plan.

Pros

It comes with a wide range of features that help me keep corporate meetings organized and running online 24/7.

Cons

It has consistently met my needs without any issues since I started using it.

Pros

One thing that really helps me is the one-click meeting feature which lets teams connect quickly within a single integrated repository.

Cons

When stacked up against other options, it does feel a bit limited in terms of advanced capabilities.

Pros

Right from the start, the interface feels clean and simple for me so moving through the features is simple. The audio, video and web conferencing tools also save me a lot of time because I do not have to depend on traditional methods.

Cons

Although it is missing a few features that other software options offer, I still like using it.

Pros

Back when it was still Uber Conference, I noticed it worked with far fewer issues before becoming part of the larger product family.

Cons

the service feels unreliable and buggy. We end up spending far too much time troubleshooting instead of actually getting into our meetings.

Pros

After using it for a little over a year, I can say adapting to all the changes hasn't always been simple especially with the occasional glitches along the way. Still, it's clear the team has been putting in real effort to improve the platform and make it the best it can be. They've also rolled out some really impressive updates over time.

Cons

One issue I ran into was glitches and app crashes on mobile devices especially while I was in a meeting. There was also a period when it became very slow which made it frustrating to use.

Pros

Getting started with it was easy for me and the customer support team has been really helpful whenever needed.

Cons

I haven't run into any issues while using it.

Pros

One thing that makes this tool stand out for me is how many features it offers. With the advances in AI, it feels like one of the best options available. It supports high-quality conferences with chatbot assistance, lets me share files without losing quality, includes waiting rooms and provides many other video and audio features that are usually essential in this kind of platform.

Cons

At this point, I haven't come across any features that feel weak or in need of improvement. The functions are clearly designed for business integration processes and overall it performs very well.

Pros

To get this tool up and running in the company was surprisingly quick for me, mainly because the signup process is very simple. Another thing worth highlighting for me is the excellent audio quality during calls. When it comes to mobility, this platform clearly understands the need for alternative communication systems for people who are not physically at the workplace.

Cons

There really are not any major drawbacks to mention. And on the rare occasions when an issue does come up, their ongoing support and guidance help resolve it so I cannot point to any real negative characteristics.

Pros

Getting up to 30 minutes free is a really nice perk for me and I also appreciate that they automatically email a copy of the call for my records just a few minutes after it ends.

Cons

There was one time the system gave me trouble while I was trying to meet with a client which was frustrating. Still, it only happened that one time, at least from what I can remember.

Pros

A client from the U.S. recommended it so we could stay in touch and asked me to try two apps. The first one was a disaster but the second was Dialpad and I ended up loving it. The screen experience is really good, the image quality looks excellent and the most valuable feature for me has been the file sharing.

Cons

I liked it so much that I decided to keep using it and up to now I haven't come across any flaws.