Total 42 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

26%

3

Stars

10%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

PS

Patrick S.

, 1-10 employees

More than a year

4.0
March 2026

remote teamwork is manageable now

Pros

It has been very useful for sharing files both inside and outside the company especially with options like links, permissions, expiration dates and password protection. Real-time collaboration is also a big plus and tools such as Dropbox Paper, e-signatures and DocSend tracking make remote teamwork much more manageable which matters a lot for how we work.

Cons

One downside is the pricing which is noticeably higher compared to Google OneDrive. On top of that, anyone coming from Google Drive or OneDrive may need time to adjust to it and the learning curve can be pretty steep especially for older users.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

8

A

Anonymous

, 1-10 employees

More than a year

2.0
March 2026

frustrating interface and syncing

Pros

Honestly there wasn't much that worked for me here. I ended up giving up on it because the interface felt so confusing and the syncing process was way too complicated.

Cons

Right from the start, the interface felt difficult to deal with. I couldn't reliably find my files and I was never confident that everything was actually syncing. Setting it up and accessing my documents felt unnecessarily complicated.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

4

EW

Essence W.

, '11-50 employees

More than a year

3.0
March 2026

handy sharing, difficult setup

Pros

Sharing files with coworkers is very convenient especially when it comes to more detailed documents like journal articles.

Cons

Getting it set up and used in that environment feels a little difficult. Because of that, I tend to prefer Google Docs over it when sharing is the priority.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

WB

Wayne B.

, 1-10 employees

Less than a year

5.0
March 2026

reliable storage and support

Pros

It is pretty easy to use. It keeps all my files organized in one place, handles large file storage well, makes documents easy to access and the customer support has been excellent.

Cons

One issue we have run into is that there are times when we cannot access the account and we end up having to change the password repeatedly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HN

Hallye N.

, '11-50 employees

More than a year

4.0
March 2026

Great for document collection

Pros

Dropbox Business has been one of the better tools for collecting and organizing shared documents on commercial projects for contractors. It's easy to use and offers really good value for the cost.

Cons

Storage and functionality do have their limits so you may need to pay extra for additional features but the pricing is still reasonable.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

6

DG

Damian G.

, 1-10 employees

Less than 6 months

4.0
March 2026

Easy setup and plenty of file storage

Pros

It was easy to set up for business use and linking new accounts was very easy. Transferring files and storing them there has been a very pleasant experience overall.

Cons

The browser version gave me quite a few problems. At times it would work fine and other times it wouldn't especially when trying to log into the account.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

AG

Andrew G.

, '11-50 employees

More than a year

1.0
March 2026

charged for Free Trial

Pros

Honestly there was nothing worthwhile enough to keep us using it. Our company has now made it policy not to use this service, we deleted the account and we will not accept files sent this way anymore.

Cons

It kept asking for payment just to receive files shared by clients which was incredibly frustrating. Even when choosing the free trial, they still charged us anyway. On top of that, the whole service felt laggy and hard to navigate.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

1

Functionality

2

AA

Ahmed A.

, 500+ employees

More than a year

5.0
February 2026

Syncs well across all devices

Pros

Across all my devices, file syncing works well and the interface is very easy to use. It also makes collaboration simple thanks to secure sharing options and strong integrations with other productivity tools.

Cons

Any small limitations are far outweighed by how reliable it is, how simple it is to use and how strong the collaboration features are.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

YP

Yatra P.

, 500+ employees

More than a year

5.0
February 2026

worth every penny

Pros

I must say it has had a very polished interface. It's simple to use and I honestly haven't run into bugs or major issues. Sharing files is easy and I can upload pretty much any file type without trouble. It also works well with other apps which makes it even more useful. Overall it worth every penny.

Cons

The free version only comes with limited storage so if you need more space, you'll have to pay for it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MC

Maria C.

, 1-10 employees

More than a year

5.0
February 2026

reliable file sharing across devices

Pros

It has been very practical and efficient for keeping documents organized across different devices. It works well on both desktop and mobile and it handles sharing different file types and file sizes especially well.

Cons

There can be a slight drop in performance when working with very large or heavy files or when using it on older hardware.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

KS

Katherine S.

, 1-10 employees

Less than a year

5.0
February 2026

Has plenty of storage

Pros

Dropbox has really improved. It now offers plenty of storage, no real space limits and great connections with popular document management tools.

Cons

The history features are a bit hard to work with and it still falls short when it comes to file organization and version control.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

DS

David S.

, 51-100 employees

More than a year

4.0
February 2026

amazing desktop app

Pros

The folder setup is well organized, the desktop app runs reliably and mobile uploads sync almost immediately without any issues.

Cons

This isn't really its problem but Microsoft Files doesn't support some advanced features for files saved in it, like auto-save and shared access.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

6

RT

Robert T.

, 1-10 employees

More than a year

4.0
February 2026

file sharing made easy

Pros

This tool is user friendly and easy to use especially when it comes to sharing files with different users. I rely on it across several organizations I am involved with and it handles that very well.

Cons

One thing I still haven't been able to do is have multiple people edit the same document at once with changes saving in real time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

JS

Jazzmine S.

, '11-50 employees

More than a year

5.0
January 2026

Safe for personal information storage

Pros

It has been very helpful for keeping my personal information stored safely and it made signing in and out of the service very convenient.

Cons

The only downside I ran into was that logging in could be a little difficult at times but aside from that, it was awesome.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

DB

Dallen B.

, 1-10 employees

Less than a year

5.0
January 2026

file sharing options are the best

Pros

Dropbox has been the best option for sharing files across teams in a business setting. It plays a central role in keeping our work organized and helping everyone collaborate without friction. It even allows us to send documents back and forth for signatures which is very useful.

Cons

I notice that the Sign feature looks a bit separate from the main platform. I wish it were more tightly integrated with the core service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

VL

Vicky L.

, 51-100 employees

More than a year

4.0
January 2026

makes cross department file search easy

Pros

Sharing and storing files across our teams is one of the most useful parts of this software and we rely on it every day. Searching for files between different departments is very easy which saves time. Organizing department folders inside the app is also simple and works very well.

Cons

Sending files to people outside the company can be a bit difficult especially when the files are large. On top of that, file syncing occasionally takes more time than I expect.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

HS

Holly S.

, 1-10 employees

More than a year

5.0
January 2026

Works well across long distances

Pros

Having this one has made it possible to work closely with my business partner even though we're four hours apart. We can manage files, review documents and sign things quickly without any hassle.

Cons

At this point, I honestly don't have any complaints about it. It has consistently worked really well for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DF

David F.

, 500+ employees

More than a year

5.0
January 2026

accessible storage and security

Pros

The thing I really like is the free storage it offers. It keeps my files very secure and I've never run into any issues with losing anything.

Cons

I do wish it worked a bit more like Microsoft Teams. It's definitely useful for storing files but it doesn't feel as interactive or as accommodating when it comes to collaboration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

TS

Teresa S.

, 1-10 employees

More than a year

5.0
January 2026

allows secure file sharing

Pros

One thing I really like about it is being able to share files and images with coworkers and peers in a secure way.

Cons

Honestly I do not have much to complain about with it since sending and receiving files has been very simple for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JR

Justine R.

, 1-10 employees

More than a year

5.0
January 2026

native finder integration wins

Pros

Having a simple tool that blends right into my Finder like it's a native feature is something I really appreciate.

Cons

I don't have any particular downsides to mention. I use the standard version and it gives me everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM

Philip M.

, 500+ employees

Less than 6 months

4.0
January 2026

Plenty of storage

Pros

Sharing folders with different team members is very easy which makes collaboration much more convenient. There's also plenty of storage available on the platform so I don't have to constantly worry about running into space limits.

Cons

At times, it feels a bit slow to use. Adding people can also get frustrating when someone doesn't have full permissions since the process can be a little tricky.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

HK

Hannah K.

, '11-50 employees

More than a year

3.0
December 2025

handy syncing, inconsistent uploads

Pros

Having the app and folder sync files in real time between the cloud and my desktop was very useful.

Cons

Using the app was something I generally appreciated but it doesn't seem to work consistently all the time. On top of that, file uploads can become unresponsive for long stretches and that has delayed my work before.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

LD

Loganne D.

, 101-500 employees

Less than a year

5.0
December 2025

Lots of storage and simple to use

Pros

It gives us a lot of storage space and feels easy to use, whether someone is just getting started or already has plenty of experience.

Cons

One drawback is that sync problems can happen and duplicate or conflicting file versions may show up when several people edit the same file offline and online.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL

Ruth L.

, '11-50 employees

More than a year

5.0
December 2025

smart sync keeps everything moving

Pros

Dropbox Business has become one of those tools I rely on every day without really thinking about it. It keeps my campaign assets, approvals and client files organized and I don't have to stress about version conflicts. Smart Sync is especially helpful because it saves my laptop from getting overloaded and sharing files is simple enough that I can just send a link and people get what they need without any extra back-and-forth.

Cons

The only thing I'd really want improved is faster previews for large video files. Having to wait a little before I can review creative assets sometimes slows down the feedback process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KZ

Kai Z.

, '11-50 employees

Free Trial

5.0
December 2025

Files stay synced across every device

Pros

One thing that really stood out was how well files stayed synchronized across all my devices as I was always able to get the most up-to-date version no matter where I was or when I needed it. The collaboration tools were also a big plus especially shared folders and comments which made working with a team much more convenient.

Cons

Pricing is a little on the expensive side compared to some competing options, particularly for smaller teams. On top of that, the storage available per user can feel restrictive when several people need a larger amount of space.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

MH

Michael H.

, 500+ employees

Less than a year

4.0
December 2025

Excellent value for the price

Pros

Dropbox gives our company excellent value for the price. The platform is very user-friendly and since so many other businesses already know it, people are usually comfortable receiving files through it. One thing that really stood out was being able to grant access to several people at once for team collaboration on projects. It also lets the team keep everything organized in folders which makes searching for files and navigating a project much more convenient.

Cons

There have been times when clients rejected the access link I sent because their email security systems blocked it. That seems to happen because a lot of phishing emails imitate its-style links which can make recipients wary. It helps to give people a heads-up before sending the invitation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

6

SB

Saleem B.

, 51-100 employees

More than a year

5.0
December 2025

simplifies PDF editing

Pros

It uses 256 bit AES and SSL/TLS encryption which is a big plus for data compliance. The interface feels very user-friendly especially with the drag-and-drop functionality. It's also very convenient that we can edit text and reorganize pages in PDFs directly within this tool.

Cons

The free basic plan only comes with 2GB of storage and after that the pricing jumps pretty quickly. Another downside is that installing the desktop app creates a folder on your hard drive which takes up local space and, in our case, ended up slowing the system down a bit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

JL

Jerry L.

, '11-50 employees

Less than a year

5.0
November 2025

Desktop app syncs automatically

Pros

Using the desktop app has been a really positive experience. Dropbox automatically keeps my files synced across multiple devices so I don't have to deal with manual uploads at all. It's simple to navigate, quick to search for files and helps free up space on my PC. The built-in option to e-sign documents is also a very useful feature.

Cons

Nothing major but I'd just like to see a longer window for restoring deleted files, along with more storage included in each plan tier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Alejandro M.

, 1-10 employees

Less than a year

5.0
November 2025

keeps data secure

Pros

Their encryption system is the biggest advantage for me. It gives me real confidence that my data stays protected and nothing will be exposed or leaked.

Cons

I did run into a few minor issues when updating files especially when connection problems happened during the process and some changes were not saved properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Muadzam S.

, 101-500 employees

More than a year

5.0
November 2025

Useful across multiple restaurant branches

Pros

Across our restaurant branches, it has been proven very useful for storing, sharing and locating everything from strategy reports to menus. The interface is also user friendly, training new staff doesn't take long and the pricing offers better value than many competing file-sharing and collaboration tools.

Cons

every now and then we run into a syncing bug or an issue when searching for files and the more complicated problems can take customer support a bit of time to resolve. The advanced search and navigation features are good overall but they could be more flexible when it comes to tracing older documents across larger teams.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

CA

Claidson A.

, '11-50 employees

More than a year

5.0
November 2025

Easy, secure, dependable

Pros

It was easy to use and the platform is very user-friendly. Uploading and storing files is simple which makes daily work much more convenient. On top of that, Dropbox Business feels secure and dependable.

Cons

It has been worth the money for us because it makes document management much more smooth. Honestly it has worked flawlessly for our needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MG

Michael G.

, 1-10 employees

More than a year

4.0
November 2025

Quick upload and file sharing

Pros

Uploading and sharing files is one of the standout features here. Getting files up and down felt fairly quick especially compared with some other platforms I've used.

Cons

Folder management and file search were a bit more difficult than I expected. On top of that, there were constant notices about getting close to storage limits, along with repeated upgrade reminders.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

6

EW

Emma W.

, '11-50 employees

Less than a year

3.0
November 2025

great integrations, higher pricing

Pros

Dropbox is widely used, backed by reliable infrastructure and updated often. It runs well across the major platforms and connects with many third-party apps.

Cons

Pricing is one of the weaker points with it especially compared with a lot of competitors if you need more storage or the full set of business features.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

5

EW

Elise W.

, 1-10 employees

Less than a year

5.0
November 2025

excellent value for secure storage

Pros

One of the biggest strengths of this software is the value it offers for the price. With files being larger and more sensitive than ever, it feels like a very worthwhile solution.

Cons

Customer support could definitely be better although it's not something I need very often. It only comes up once in a while.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

PG

Paulina G.

, 1-10 employees

More than a year

5.0
November 2025

one place to share everything

Pros

It is very easy to navigate and downloading files with my team is hassle-free. It gives us one place to share everything without draining all my phone data which is a huge benefit. The sharing features are strong and the integrations make it even more useful.

Cons

Honestly I don't have any complaints about it. As a Social Media Manager, it's one of the tools I use the most for work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

CS

Christian S.

, '11-50 employees

More than a year

5.0
November 2025

Works well across all devices

Pros

Using it has been very convenient because it works so well across multiple devices. I can get to my files from the web, my phone and my desktop without any hassle. The desktop integration is especially useful and is one of the biggest reasons it stands out for me since I rely on it both for sharing files and keeping backups stored safely.

Cons

The pricing is a bit higher than I'd prefer but it still feels like an essential tool for small teams that don't have much time to lose between projects.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

PA

Patrice A.

, '11-50 employees

More than a year

5.0
November 2025

helps collaborate across global group

Pros

Most people know Dropbox for keeping files synced across devices and letting you reach your documents from anywhere. I actually started using it during graduate school and the collaboration side of it was amazing. There were 50 of us from 15 different countries and it made it very simple to keep our work in sync despite having such a large and diverse group.

Cons

One thing I'd still like to see is better control over how photos are uploaded to my account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Corinna G.

, 1-10 employees

More than a year

4.0
October 2025

Cloud documents accessible from anywhere

Pros

This tool lets our company keep all of our documents in the cloud and the team can reach them from virtually anywhere without hassle.

Cons

I noticed that it can quickly fill up the accounts of people still using the free version which makes sharing folders with contacts outside our company a bit difficult.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

, 101-500 employees

Less than a year

4.0
October 2025

One central place for all files

Pros

Having one central place for all stored files makes everything easy and convenient. Just dropping files into an online storage space gives all kinds of users a clear, accessible location to find the information they need.

Cons

Real-time syncing during uploads can be a bit unreliable in these folders. It really should do a better job of showing the latest edit or indicating which file is still uploading so everyone knows they're opening the most current version.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

EC

Ellen C.

, 500+ employees

Less than a year

5.0
October 2025

Easy to use and great storage

Pros

This tool is easy to use. And I am really happy with how much storage it offers, along with the customer support and the way it lets me collaborate with teammates and clients.

Cons

It does cost more than some other cloud storage options and there have been security breach incidents that made me trust the product a little less.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BA

Beth A.

, '11-50 employees

Less than a year

3.0
October 2025

good storage but confusing

Pros

It offers really good value for the price, the search and navigation tools work well and there's plenty of storage for a large organization managing a huge number of documents.

Cons

Editing and commenting tools are very confusing and that's where it really falls short. When my team collaborates on designs, leaving live comments for each other and making changes together turns into a frustrating mess.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

EG

Eric G.

, 500+ employees

More than a year

5.0
October 2025

accessible file sharing across devices

Pros

After trying several online file managers, mostly free ones, Dropbox still feels like the most accessible option to me. Moving documents back and forth between a Mac and a Windows PC is usually a hassle but with it I can upload all my files in one place and open them from either device without any trouble.

Cons

The only downside is the cost of extra storage which I find too high. The free plan already gives me the features I need but I simply need more space.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8