Last Updated
Overview
Evolve IP software streamlines communication, virtual desktops, and contact center management for businesses, irrespective of their size. Although occasional phone app issues arise, the easy onboarding and system switch make up for it. Evolve IP software empowers your team with secure, flexible solutions designed to boost productivity and drive growth.
Overall Rating
Based on 14 users reviews
3.7
Rating Distribution
Positive
64%
Neutral
29%
Negative
7%
Starting Price
Custom
Evolve IP software Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is Evolve IP Software?
Evolve IP software is designed for businesses seeking efficient, secure, and scalable communication and collaboration solutions. It offers unified communications, virtual desktops, and advanced contact center capabilities, empowering teams with flexible, cloud-based tools. Evolve IP software is trusted by organizations worldwide and is fully capable of integrating seamlessly with various platforms to enhance productivity, streamline workflows, and improve customer experiences.
Evolve IP Software Pricing
Evolve IP software offers comprehensive pricing plans in DaaS, UCaaS, and CCaaS categories as mentioned below:
- DaaS Category:
It offers three pricing plans, i.e., Enhanced, Premium, and Ultimate, with a starting price of $28.00/seat/month. - UCaaS Category:
It offers three pricing plans, i.e., Essential, Basics, Standard, and Plus, with a starting price of $5.57/user/month. - CCaaS Category:
It offers three pricing plans, i.e., Agents and Supervisors, with a starting price of $85/month.
Evolve IP Software Integrations
Evolve IP software integrates with the following apps:
- Microsoft
- CISCO
- Vmware
- Citrix
- Zerto
- VeeAM
- Dubber
Who Is Evolve IP Software For?
Evolve IP software is used by the following industries and sectors:
- Credit Unions
- Financial Services
- Healthcare
- Hospitality
- Laws Firms
Is Evolve IP Software Right For You?
Evolve IP software is ideal if you need flexible IT solutions like remote access, secure communications, and seamless integration with Microsoft Teams. It’s perfect for businesses wanting to manage voice users, video calls, and messaging across devices.
Still confused about whether Evolve IP software is the right option? Connect with our professional customer support team at (661) 384-7070 for further assistance. What Is Evolve IP Software?
Evolve IP software Features
Unified Communications & Collaboration
This robust feature empowers users to streamline communication with tools like VoIP phones, business SMS, and AI conversational intelligence. It integrates seamlessly with CRMs, apps, and Microsoft Teams for direct routing, international voice, and Copilot AI. This feature helps drive seamless collaboration by combining contact center capabilities and a data warehouse, boosting productivity and enhancing teamwork across global teams.
Virtual Desktops
This powerful feature enables businesses to access secure, high-performance virtual desktops via DaaS or VDI solutions. It helps users to choose between private and public cloud options, with managed services ensuring seamless operations. It also provides remote flexibility, robust security, and scalable infrastructure, helping organizations reduce IT overhead and helping employees work efficiently from any location.
Contact Center As A Service
This important feature helps businesses deliver superior customer experiences through unified VoIP, Omnichannel communication, and AI-driven tools like conversational intelligence. It seamlessly integrates with CRM apps and provides IVR, callback options, and workforce management. Its identity management, security protocols, and data warehouse features ensure operational efficiency while supporting personalized customer interactions across multiple channels.
Pros And Cons of Evolve IP software
Pros
Flexible Microsoft Teams integration
Easy web access for services
Fast customer support resolution
Easy onboarding and system switch
Cons
Weak reporting options available
Missing receptionist console for Teams
Occasional phone app issues, according to some software users
Evolve IP software Reviews
Total 14 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars21%
4
Stars43%
3
Stars29%
2
Stars0%
1
Stars7%
Share your experience
Building Materials, 51-100 employees
More than a year
“Loved the ease of use”
Pros
I appreciate the agent and supervisor portal, as well as the simplicity of use. The reporting features are also very comprehensive.
Cons
Initially, I wasn't happy with the tech support but it has significantly improved and is now quite good.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Banking, 51-100 employees
Less than a year
“Great features to offer”
Pros
We previously used 8x8, so we were pleased that Evolve ECS offered all the features we needed. The pricing was far better than 8x8's, and the support has been exponentially better. We faced significant challenges with 8x8's support, even at the management level.
Cons
The toolset for managing ECS is very difficult to navigate. It seems to be based on older technology, and we have to use multiple usernames and passwords to manage the full range of products.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Logistics and Supply Chain, 101-500 employees
Less than 6 months
“Reliable at times, but inconsistent”
Pros
Our old dialing system lacked options for detailed reporting and complex dialing, but this software provides all those features. Some work very well. But the system doesn't remove clients from the queue, unlike our previous system, which did.
Cons
Implementing this software cost us a lot of time, and there are still issues that aren't working well. Unfortunately, the company can't resolve all the problems at once. And also the user interface for both call agents and administrators feels outdated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Frequently Asked Questions
Does Evolve IP software offer an API?
Yes, Evolve IP software offers an API.
Does Evolve IP software have a mobile app?
Yes, Evolve IP software has a mobile app for Android and iOS users.
What language does Evolve IP software support?
Evolve IP software supports English and Dutch languages.
What other apps does Evolve IP software integrate with?
Evolve IP software integrates with CISCO, Zerto, VeeAM, Vmware, Citrix, Dubber, and Microsoft.
What types of pricing plans does Evolve IP software offer?
Evolve IP software cost comes through three categories, i.e., DaaS, UCaaS, and CCaaS. DaaS offers Enhanced, Premium, and Ultimate plans starting at $28.00/seat/month. UCaaS offers Essential, Basics, Standard, and Plus that starts at $5.57/user/month. CCaaS includes options for Agents and Supervisors, starting at $85/month. Visit Evolve IP's official website to explore detailed pricing that aligns with your business needs.
Who are the typical users of Evolve IP software?
Typical users of Evolve IP software consist of financial services, hospitality, credit unions, healthcare, and law firms.
What level of support does Evolve IP software offer?
Evolve IP software offers phone, email/helpdesk, FAQs/forums, and knowledge base support.