Google Forms Reviews
Total 258 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars32%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
E-Learning, 51-100 employees
More than a year
“fun and feature-packed surveys”
Pros
Back in my college classes, it turned out to be a really useful tool. I used it a lot in stats and marketing courses, where we regularly created surveys to collect data. It made the whole process simple and enjoyable and it came with plenty of features to work with.
Cons
Weren't many downsides. Once in a while, we ran into small glitches with media like pictures we added but those issues were usually resolved pretty quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 101-500 employees
More than a year
“quick form building delight”
Pros
Putting together forms and quizzes with this is incredibly simple. I can create a questionnaire in just a few minutes without dealing with any frustration or extra steps.
Cons
The one area that feels limited is the styling. When I want a form to stand out more or match my brand the customization options seem a little too restrictive. A few more personalization features would make the overall experience even better.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Education Management, 11-50 employees
More than a year
“a complete data collection tool”
Pros
Collecting data with this software is very simple and the results can be analyzed in Excel or other formats without any trouble. It also comes with plenty of simple-to-use features that make creating and managing things much more convenient.
Cons
Hasn't introduced many new features and adding more would really help it stay competitive in the market.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Education Management, 500+ employees
More than a year
“Easy to use”
Pros
Getting forms up and running is fast and simple. I can duplicate an existing form in seconds and publish it again right away which saves a lot of time when handling the same yearly task.
Cons
Visual customization is a bit limited. I'd prefer more room to be creative with how the forms look but in the end it still gets the job done.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Hospital & Health Care, 11-50 employees
More than a year
“No storage issues!”
Pros
Handling the documents and forms I need for work is much more manageable with this and the data storage has been really solid too.
Cons
It doesn't offer as many features as some of Google's other tools but it still does the job it's meant to do.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Legal Services, 51-100 employees
Less than a year
“Loved it”
Pros
One thing that really stood out to me with it was how simple it is to use. Setting up a form, survey or questionnaire takes very little time, even if you don't have any technical background and the interface feels clean and user friendly. I also appreciated how well it works with Google Workspace especially Google Sheets. Responses get collected automatically and organized in real time which makes it convenient to review information, monitor trends and share results with others. Also, features like different question types, basic logic such as response validation and branching and simple sharing by link or email make Google Forms a very practical tool for gathering information quickly.
Cons
The part I liked least is that its customization and advanced features are fairly limited. It does a solid job for basic surveys and data collection but the design options are pretty minimal so it's difficult to fully match your branding or create forms that look more polished without relying on add-ons. I also felt that the logic and analytics tools were somewhat basic. If you need more complex surveys, like advanced branching, conditional scoring or detailed reporting, it can start to feel restrictive. Compared with more specialized survey platforms, it doesn't offer the same level of efficient analytics or customization which can be a drawback for more detailed or professional-level data analysis.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
Less than a year
“fantastic value and automation”
Pros
Getting started with it was incredibly simple and entering data from my documents feels simple and hassle-free. The workflow and process automation are outstanding and I was honestly surprised by just how good the customer support is. They get in touch right away if you need extra help which adds even more value. The pricing is excellent, the survey design tools are very accessible and there are plenty of features and options to choose from.
Cons
Up to this point, I haven't run into any problems with it which has been such a relief since I rarely have spare time to go back and fix things. Also, Google is always willing to help whenever I need assistance with my forms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Law Practice, 1-10 employees
More than a year
“custom surveys that really help”
Pros
Something that really works well is how customizable the questions are and the tool even suggests the most suitable format for each one, whether that's multiple choice, short answer and so on. We've been using it internally to gather staff preferences on office-related topics and it has been very practical and simple to work with. It doesn't take much effort to set up and the way it collects data makes the results simple to review, either as individual responses or as an overall summary with graphs and similar visuals. It has been extremely useful for keeping workflows moving and collecting feedback efficiently.
Cons
Only thing I'd really want improved is being able to sign in and use the g forms app for free without the limited response refresh restrictions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
7
Consumer Services, 11-50 employees
More than a year
“Quick results”
Pros
Using Forms has made things much simpler for me. I can send surveys to staff and potential clients in no time and the responses come back to me by email very quickly.
Cons
I do not really have any complaints about this product. If anything, it would be nice to see some new design elements added to make the forms feel more fun and visually engaging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Construction, 1-10 employees
Less than 6 months
“we really trust it”
Pros
Getting started with it takes almost no time, even without any technical background. It works really well with Google Sheets so collecting, tracking and organizing responses feels very simple. Being able to access it from anywhere is also a big plus and it's especially useful for gathering leads, running surveys and handling internal processes quickly.
Cons
The customization and design choices are fairly limited. More advanced features and automation don't feel as strong as they do on some other survey tools and the reporting and analytics could definitely be much more in-depth.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Health, Wellness and Fitness, 1-10 employees
Less than a year
“improves our workflow”
Pros
Being able to customize the forms and keep everything organized in one place is a huge plus. Once people submit their responses, collecting and managing the data is really simple.
Cons
Something I'd still want is the ability to change the actual background of the form and it would be really useful to have a mini calendar option built in. That way, people could just pick the dates they're available which would have helped a lot when collecting availability. Other than that, I think the overall look is really nice.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“so good”
Pros
Between work projects, school assignments and personal use, it has been incredibly useful for creating surveys. The process is simple to manage and the workflow feels almost automatic from start to finish. It offers a wide range of features that can handle just about any type of task I need and I really appreciate how the data is filled in automatically. The ability to fully customize the design is another big plus.
Cons
Haven't run into anything I dislike. It has consistently worked really well for me and I've never had any problems with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 51-100 employees
More than a year
“A mobile-friendly platform”
Pros
Using it feels very simple and user-friendly. It works really well on mobile phones, it's quick to complete and submit forms and there's no need to download anything first.
Cons
A few limitations do come up at times. Once a form is submitted, it sometimes can't be edited, it relies on having an internet connection and some forms feel too basic to allow detailed responses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Glass, Ceramics & Concrete, 11-50 employees
More than a year
“effortless custom survey setup”
Pros
Putting together surveys is unbelievably simple and our sales team can create custom data collection forms for gathering client feedback on our new ceramic tile and concrete product lines in just a few moments.
Cons
Built-in tools for handling complex scheduling for sales reps in the field are basically nonexistent and there is no dedicated customer support available when we need help implementing more advanced integrations.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Education Management, 1-10 employees
More than a year
“excellent for surveys and quizzes”
Pros
Designing surveys with this platform feels incredibly simple. Our language teachers can put together vocabulary quizzes and student feedback portals on their own without needing any technical background which has been a huge advantage.
Cons
It falls short when it comes to more advanced employee scheduling and there's really no practical way to manage multiple class schedules effectively. Also, dedicated customer support for a small education facility like ours just isn't available.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Higher Education, 500+ employees
More than a year
“my go-to survey tool”
Pros
Whenever I need to build a survey, it is the first tool I reach for. It's very simple to use, putting a form together feels user friendly and keeping up with responses is simple. I also appreciate the different ways it lets me view and work with response data. Since it's free and collaboration is so convenient, it has become my go-to option for surveys.
Cons
Doesn't do as well is visual design. The surveys you create feel a bit limited in appearance and there really aren't many customization options when it comes to styling.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Construction, 11-50 employees
More than a year
“trusted tool for event signups”
Pros
Being free makes it even better and most people already understand and trust it. It works really well for event registrations which is what I use it for on a regular basis.
Cons
A few things are still missing though. There aren't rating options like an NPS score, the quiz feature isn't quite where it should be and there's no WhatsApp integration available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Internet, 1-10 employees
More than a year
“handy study review tool”
Pros
When all you need is a quick, practical tool for study work or review tasks, this does the job well. It's also possible to pair it with a spreadsheet tool to track specific details which makes it even more useful.
Cons
Does fall a bit short when it comes to branding options and the number of custom fields available but if you're after something simple and affordable, it can still be very helpful.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Management Consulting, 1-10 employees
More than a year
“free access with quick setup”
Pros
Getting started is really convenient because it's free and available right away. If you already have a Google account, you can jump in immediately without installing any additional software.
Cons
The built-in analytics are useful but they're still pretty basic. When more detailed data analysis is needed, I usually have to export everything into another tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Accounting, 11-50 employees
More than a year
“instant alerts were a great help!”
Pros
Putting together any survey form I need is very simple with this. I get email notifications whenever someone responds which helps me stay on top of things. It also lets me prevent duplicate submissions and being able to send the data straight into Google Sheets makes the whole process really convenient.
Cons
One annoyance is the form link. Even when I use the built-in shortened URL, it still feels too long and random so I usually end up using bit.ly instead. Since the link has no clear pattern and stays awkward to share, I'd really like the option to customize the URL or have a QR code generated.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9