Google Forms

Google Forms Reviews

Total 258 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

32%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JR
Jennifer Richardson

E-Learning, 500+ employees

More than a year

5.0

“student-friendly classroom favorite”

Pros

This has become one of my go-to classroom tools because it's simple to work with, very student-friendly and flexible enough for all kinds of activities. I use it for building exams, review work and extra credit assignments. My students always get excited when I bring out G Forms since they know there's a good chance some bonus points are involved.

Cons

I don't have any complaints about it. As a teacher, it's turned into an essential part of how I run my classroom.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

KR
Katherine Reyes

Primary/Secondary Education, 51-100 employees

More than a year

5.0

“affordable forms”

Pros

Using it through our Google Workspace for Education account means it costs us nothing which is a big plus. The automatic collection of responses saves me from having to chase paper forms and that alone cuts down a lot of hassle. I also really appreciate being able to check who still has not replied and send reminder emails directly from the platform.

Cons

What's missing is the ability to schedule a form to open at a specific time so I have to remember to send it out myself. The formatting tools are also fairly basic and do not offer much flexibility. Another frustration is that parents cannot save a draft before submitting which tends to bother some of our less tech-savvy families.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

DP
Dana Perillo

Veterinary, 51-100 employees

More than a year

5.0

“simple and trustworthy”

Pros

Putting together forms with it is quick and simple and collecting responses feels hassle-free. The layout is clean and the built-in tools are genuinely helpful when you need to create something fast without complications.

Cons

It can still feel a bit limited when it comes to customization and design. It also misses some more advanced functionality so it's not the best fit for building detailed or highly complex surveys.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

NN
Nicholas Ndlovu

Apparel & Fashion, 1-10 employees

More than a year

5.0

“versatile surveys for customer feedback”

Pros

Really appreciate that putting together surveys for promotions, new customer campaigns or feedback collection is very simple and it helps us stay updated on what our clients are thinking.

Cons

Would be even better if the platform offered a broader set of features especially for interpreting and analyzing the data after it has been collected.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

PW
Parker Wolfe

Education Management, 101-500 employees

Less than 6 months

4.0

“quick forms and instant tracking”

Pros

Putting together surveys, quizzes and other data collection forms in it is very simple, even without any technical background. The layout is clean, user-friendly and simple to navigate which makes building a form fast and sharing it with others just as simple. Being able to track responses in real time and have everything automatically organized in Google Sheets saves a lot of time and cuts down on manual work.

Cons

It is definitely convenient but the customization can feel a bit restricted when you need something more branded or visually distinctive. Some of the more advanced options, such as conditional logic and design flexibility, do not go as far as what you get with dedicated survey tools. It also depends a lot on having an internet connection which can be frustrating in certain situations.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

9

DL
Drew Larsen

Consumer Goods, 101-500 employees

More than a year

5.0

“Great value for your money”

Pros

To create a form and to send it out to hundreds of employees is really simple with this. It's been useful for scheduling, building surveys, handling customer support and it comes packed with plenty of features. Overall, it delivers a lot for the price.

Cons

At certain points, it does get confusing. There are also times when the specific thing you want to do just isn't possible and that can be very frustrating.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

EH
Emily Headrick

Consumer Goods, 51-100 employees

More than a year

5.0

“I liked it”

Pros

Creating forms with it feels very simple and it's just as simple for the people filling out the surveys. I also really enjoy having the option to ask questions in different formats which makes the forms more useful and engaging.

Cons

One thing I'd still love to see is more customization on the design side. It would be even better if you could add your own graphics or extra personal touches.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CS
Coral Slight

Machinery, 51-100 employees

More than a year

5.0

“improved our workflow”

Pros

Whenever I need to collect information quickly, it is the tool that gets the job done without adding extra hassle. It removes most of the complexity from data collection and fits smoothly into the Google Workspace ecosystem. The part I appreciate most is how naturally it works with Google Sheets since responses flow in instantly and make real-time analysis possible without any manual exporting. The drag-and-drop builder feels very user friendly so there is barely any learning curve which makes it practical for everyone from students to project managers. Also, it includes a strong set of features like unlimited responses and collaborative editing at no cost, offering professional-level usefulness without the paywalls that many competing platforms put in the way.

Cons

What holds it back is how fixed the design feels and how little customization it offers which can make forms look generic and not very aligned with professional branding. It works perfectly fine for basic surveys but once the requirements become more advanced, the limitations start to show. The lack of deeper logic branching, the restricted file upload sizes and the fact that it cannot accept payments natively can all become significant obstacles.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

MF
Manuel Faulon

Automotive, 11-50 employees

More than a year

4.0

“Good results”

Pros

Right from the start, the software made data collection feel much more organized and building forms is very simple. The customization options are a big plus because they let us create forms that fit our specific needs. It also supports e-signatures and the whole tool is beginner-friendly which makes it accessible for anyone on the team.

Cons

Up to this point, it has performed exactly the way we expected and I really haven't come across any issues with the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

OG
Olivia Guilford

Child Day Care Services, 11-50 employees

More than a year

5.0

“incredibly user friendly”

Pros

Out of all the tools in this category, it has been the simplest one for me to work with. It comes with plenty of features for collecting data and creating surveys is very simple. It also works really well for scheduling. I've never had to contact customer support and the fact that it's free for me to use makes it even better.

Cons

Honestly I don't have any complaints about this application. It's very user friendly and is a really useful tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JG
Jesus Gonzalez

Mental Health Care, 11-50 employees

More than a year

5.0

“strong support”

Pros

Running surveys with this tool has been a really positive experience. It makes data collection feel simple and user friendly and it comes with plenty of features to customize each survey based on exactly what you need. Considering that it's free, the value it offers is honestly excellent.

Cons

At this point, I haven't run into any real drawbacks. Also, the customer support has been reliable and helpful whenever any issue comes up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

RP
Rylie Pedersen

Education Management, 51-100 employees

More than a year

5.0

“Features are smart”

Pros

Feels very simple to work with and it offers plenty of customization while keeping the collected data simple to use afterward. The range of features is really useful to take advantage of and having multiple question types makes it practical for collecting different kinds of responses.

Cons

I'd really suggest adding AI into the platform. An AI assistant could be very helpful during form creation especially when choosing formats and deciding how to structure questions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

GTJND
GLENN TERYLL JORDAN NDZANGA DIRAMBA

Hospital & Health Care, 11-50 employees

More than a year

4.0

“useful surveys for staff feedback”

Pros

This tool lets me create evaluation and satisfaction questionnaires that I can share with both staff members and users.

Cons

A few features are still missing and I'd really like to see them added especially the ability to set up an answer that leads to another question.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

MH
Matthew Ho

Construction, 11-50 employees

More than a year

5.0

“simple and valuable data collection”

Pros

Right from the beginning, it has been very simple to use and the value it offers is excellent. It makes collecting information from multiple people simple and efficient.

Cons

One thing I liked least is that the form customization options are fairly limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

FSC
Florencia Silva Cabrera

Religious Institutions, 1-10 employees

More than a year

5.0

“friendly and free to use”

Pros

From the get-go, it feels very user friendly and the fact that it's free makes it even better. I also appreciate being able to keep the results in a Google Sheet within the same folder I already use for other work.

Cons

A limitation is the small selection of chart types and result display options. My workaround has been to pull the data from the G sheets and create the charts or analysis I need myself. It's less automated that way but it gives me more control.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

MZ
Michael Zuzek

Music, 1-10 employees

More than a year

4.0

“Sheets sync is a great feature”

Pros

Putting together a form takes almost no time which is probably the part I appreciated most. I can build one in just a few minutes, send it out right away and start receiving responses immediately. The connection with Google Sheets is also really useful because it makes sorting through and analyzing the data much more efficient. Overall, it's simple, dependable and handles the job without getting in the way.

Cons

What stood out on the downside is how limited it can feel when it comes to customization and design. It's tough to make a form feel fully branded or visually distinct. The logic and branching options are fairly basic too which becomes frustrating if you're trying to create a more complex survey. It does a solid job for simple needs but once you want something more advanced or detailed, those limitations become noticeable pretty fast.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

MM
Marci Muno

Education Management, 500+ employees

More than a year

5.0

“overall its good”

Pros

One thing that really works well is how multiple people can build or edit the same form and the responses can still be sent to everyone who needs access. It also offers a solid range of question and answer field types which makes it useful for all kinds of forms. Also, our district can restrict certain features when needed for cybersecurity and that added control is a big plus.

Cons

Don't have any real complaints. Whenever I'm unsure how to do something, the Google community usually has plenty of helpful answers and support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MM
Melissa M

E-Learning, 1-10 employees

More than a year

5.0

“easy to use”

Pros

Google Forms has been a really useful tool for me when creating formative assessments for my students, along with surveys and client review forms. It covers a lot of what I need in one place and makes gathering responses very convenient.

Cons

I wish it offered is more built-in functionality without requiring extra payment especially when it comes to analyzing results. If it included logarithm analysis, I'd be able to adjust and improve my forms more effectively to get better data and stronger results.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Education Management, 51-100 employees

More than a year

5.0

“sharing and reporting made easy”

Pros

Being able to build a form and share it across the team is a big plus. I also appreciate that editing access can be shared with others and reports can be generated without hassle.

Cons

A limitation is the small range of options for customizing how the form looks especially when it comes to colors and adding graphics to make the form more visually appealing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SG
Shea Graham

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“hipaa-ready and user friendly”

Pros

Having a HIPAA-compliant option in it is a huge benefit for solo private practice providers like me. If I ever need a backup way to collect patient information, this would absolutely be my first pick. It's incredibly user friendly to work with and the survey builder is essentially drag-and-drop which makes the whole setup process feel even more simple. There are also plenty of options for automating workflows and processes. Considering what it costs me to access, I'm genuinely impressed by the value it delivers. I haven't had to reach out to customer support but based on the quality of the product, I'd expect that experience to be excellent too.

Cons

Every now and then, when I duplicate an item and try to drag and drop it, the movement can feel a little outdated. honestly that may be more user error on my end than an actual issue.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9