Hippo Video Reviews
Total 94 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars61%
4
Stars32%
3
Stars7%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Management Consulting, N/A employees
More than a year
“Personalized videos are great”
Pros
Creating personalized videos with Hippo Video is really simple and convenient.
Cons
One thing to keep in mind is that after recording, the video needs time to process before you can send out the viewing link.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
More than a year
“impressive updates over the years”
Pros
After using it for several years, I'm still impressed by how the updates keep getting better and better.
Cons
So at the beginning, the green screen feature wasn't very strong but it has improved a lot since then.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Staffing and Recruiting, N/A employees
More than a year
“Quick setup”
Pros
Getting this up and running with our email providers was simple and the platform is simple to use overall.
Cons
The website can feel a little slow at times but it's not a major issue.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Libraries, N/A employees
More than a year
“video outreach that connects”
Pros
Working in sales, I appreciate having something other than the usual tired email routine. It lets me send content that actually catches attention and gets opened and watched. It also gives me a more personal way to reach new customers, thank them for their business and walk them through the next steps.
Cons
Attaching a video to an email takes quite a few clicks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
Less than 6 months
“feature-rich and user-friendly!!”
Pros
Everything feels simple to use. It isn't complicated at all yet it still comes packed with plenty of features.
Cons
I honestly haven't run into any issues and I'm also a big fan of the branding and the interface design.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, N/A employees
Less than 6 months
“Timely client video creation”
Pros
It's very simple to use and it lets me put together little videos for my clients quickly and efficiently.
Cons
Didnt run into any downsides. For what I use it for, it works really well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, N/A employees
More than a year
“Love the recording and editing features”
Pros
Being able to record videos from any browser or computer is a big plus, thanks to the app and Chrome extension support. The editing feature also lets me make changes quickly which has really helped boost my productivity.
Cons
Everything has been excellent with the is product, no cons
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/Offshoring, N/A employees
More than a year
“Very reliable to use”
Pros
Really, works quite well... it's simple to use and getting it deployed to users is simple.
Cons
Up to this point, I haven't run into any issues with the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
E-Learning, N/A employees
More than a year
“Great branding”
Pros
I can customize the pages so they match my branding and look really polished and it has been a big plus. I can also swap out page elements quickly without having to build something new on my website every time.
Cons
A frustrating part was browser compatibility. I was working in Brave which is Chrome-based and it just would not run there. Having to switch to another browser was annoying especially since all my work was already in the other one.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Business Supplies and Equipment, N/A employees
More than a year
“efficient design that delivers”
Pros
Right away, the interface design felt well thought out and pleasant to use. It comes across as a high-quality tool and it has also proven to be very efficient.
Cons
Can't complain. I really enjoy using this tool and it has been a game changer for our team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Retail, N/A employees
Less than a year
“remote communication made better”
Pros
Creating videos with it feels very simple which makes it incredibly valuable for anyone working remotely. The screen recording tools, plus the ability to include yourself on webcam, are a huge advantage. Even when my team is thousands of miles away, I can still explain things clearly and stay connected with them effectively. It also works really well for communicating with clients through screen-recorded videos.
Cons
So their customer support is definitely a weak spot. That said, once you manage to get past that initial hurdle, you usually won't need to reach out again and can keep using Hippo Video on your own without much trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Information Technology and Services, N/A employees
Less than a year
“AI avatars are amazing”
Pros
One thing that's been really useful is the addition of AI-powered avatar video creation. The avatar quality is a bit mixed but it definitely helps speed up the video production process. I also appreciate being able to customize the landing pages.
Cons
There's still quite a bit of manual work involved when it comes to bulk creation. And while the AI avatar feature is there, it would be much better if videos could be personalized automatically for each recipient. For example, if the recipient is John, the speech synthesis should be able to say his name in the video. Right now, every custom video like that still has to be made manually.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, N/A employees
More than a year
“Responsive customer support”
Pros
Being able to create 1,1 intro videos quickly and design the accompanying landing page has been a big win for us. It's made the process much simpler for our CSMs when they need to send personalized introduction videos to their assigned accounts. We've also really appreciated the option to build video hubs which makes it convenient to share curated resources with specific accounts.
Cons
Newer AI-powered features are definitely exciting but they still need a bit more refinement because the results don't look very realistic yet. Also, our team ran into a few bugs while using those features. That said, Hippo's support team was very responsive and helpful whenever we needed troubleshooting assistance.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
7
Broadcast Media, N/A employees
More than a year
“video messages that get noticed”
Pros
What really works well is being able to send a personalized video message without ending up with a huge file. I can also see whether a client opened the email, watched the video and how much of it they viewed which adds a lot of value. It makes outreach feel much more personal. I've even had agency clients tell me they had never received a video message before. In a crowded market, that kind of difference matters. I even named my review "Where is it hidden" because I was trying to reach a client who would not respond at all. After I sent a funny video of myself pretending to search for him, he replied within minutes of watching it.
Cons
Lots of tools are included and the platform seems to be trying to offer plenty of options for many different uses. I do not use a lot of them though and because of that it can sometimes be a little challenging to find exactly where I need to go especially on the Sales Page.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Fund-Raising, N/A employees
More than a year
“Works so well for us”
Pros
It's very simple for our team to use and recipients can watch the videos without any hassle.
Cons
A few of the menu options can be a little confusing to navigate.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Computer & Network Security, N/A employees
Less than 6 months
“Perfect video intros for outreach”
Pros
This has been a really useful tool for creating videos to promote yourself. It works well for recording an introduction, explaining your role and then adding the video link to something like your email signature so people can click and watch your presentation.
Cons
There were a few moments when I got a bit lost and forgot how to get back although that probably had more to do with me not knowing the platform well enough.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, N/A employees
More than a year
“makes work simpler”
Pros
A single image can say a lot so video says even more. It helps customers and prospects quickly understand your product or service clearly and the right way.
Cons
Interface design could look better and it would be helpful to move the camera frame to a different position while recording.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
Less than a year
“slightly confusing controls”
Pros
Right at the beginning, it was simple to use and didn't cost anything.
Cons
But then there were times when it wouldn't load properly and the controls were hard to locate.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Printing, N/A employees
Less than 6 months
“Gmail video sharing is fantastic”
Pros
It's good, being able to send video straight from Gmail is something I really appreciate.
Cons
Getting people to respond to emails is still a challenge but that isn't related to the platform itself.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Health, Wellness and Fitness, N/A employees
Less than a year
“feature-packed and reliable”
Pros
Was actually pretty quick to get started with it and rolling it out didn't take much effort either. It comes with plenty of features and whenever I've had a question or run into a problem, the support team has responded fast and been helpful.
Cons
Video editor still has room for improvement but overall it feels like a well-balanced tool.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10