Nulab Reviews

“Easy to use but ideal only for small teams

Pros

Backlog is really easy to use and ideal for handling projects and tasks especially with small to mid-sized teams. The layout is clean and user friendly too making it easy to track tasks, manage deadlines and collaborate without confusion. I particularly like having issues, milestones and files stored together in one place as it keeps projects organized and reduces clutter. The learning curve is pretty minimal so new team members get up to speed quickly without much training. Overall it feels like great value compared to many other project management tools.

Cons

That said when I try to scale it up for very large or highly complex projects it starts acting up. Also I notice some advanced capabilities and integrations that other platforms offer are absent here which can be limiting for more demanding workflows. The interface while simple and functional could benefit from a more modern design and I would like to see stronger reporting features with greater customization so I can generate the tailored insights my team sometimes needs.

“offer easy access to simple project tools

Pros

It is easy to access all the project tools I needed right from the start with no digging or complicated setup. I am able to produce deliverables for my team quickly and efficiently. And saving everything in a simple, shareable file format means everyone can open, review and use the materials without compatibility issues or extra steps. It makes collaboration smooth and frustration-free.

Cons

There is one thing that I dislike mainly and that is the customer support. It is not the best..

“Perfect task management with reasonable pricing

Pros

The software is pretty easy to use. I mean there is nothing extra as it is a perfect task management tool. The subscription tiers are also reasonably priced and I found it simple to begin using right away.

Cons

I'd like to see more customization options such as the ability to add, remove or rename particular categories to suit my personal workflow. Also entering information can be time-consuming since it often requires multiple clicks to complete even simple entries.

“simple and useful with tidy interface

Pros

I find this a simple and useful tool for managing everyday tasks and projects. I also like how tidy and uncluttered the interface is as it is approachable even for users just starting out. Creating tasks, assigning them to teammates, setting deadlines and monitoring progress all works well together and are organized. Plus the collaboration tools like comments, file sharing and version control keep everything centralized. It also saves me time and significantly improves how our team coordinates especially for small to mid-sized teams.

Cons

There are a few drawbacks I have noticed such as some of the more advanced capabilities feel restricted unless you upgrade from the basic plans. Also I feel like the reporting tools could offer deeper, more customizable insights. Newcomers who aren't used to project-management apps can sometimes hit a learning curve before they get comfortable. Plus the mobile app could be faster and smoother as improving its performance would make navigating and working on the go a lot easier.

“Good value

Pros

Being able to organize my team's backlog so well was something I really liked and the service gave me good value for the money. Yes it took a little time to get comfortable with the features but overall the learning curve felt minor.

Cons

I haven't used their customer service so I can't say how well it performs. I never needed to contact support during my project which means there have not been any real tests of their responsiveness or help yet.

“impressed by simple layout and git/wiki

Pros

I am quite impressed by the simple, easy to use layout. Also the issue tracking feature is dependable and the Git/Wiki integration is really useful. I hope everyone who tries it finds it as user friendly as I did.

Cons

That said I notice reporting and customization options are pretty limited and the UX/UI feels a bit outdated when I compare it to newer tools.

“scaled with growth, great for teachers

Pros

We have been using Backlog with fairly good results until our user base grew exponentially. But today it handled that same growth again meaning I no longer have to walk each teacher through what they are supposed to be doing. Overall it is great as I didn't even need to send a technician to set up the entire system.

Cons

Honestly the mobile app frustrates me because it is a little difficult to navigate and suffers from noticeable lag that interrupts my workflow. I also really dislike that if I create a Channel inside a Space or Folder there is no way to delete it. That restriction seems absurd to me. On top of that I find it annoying that I cannot turn on my camera when making Clips.

“great value with quick support

Pros

Backlog delivers strong value for the money by offering a well-rounded feature set at an affordable price. I also find their customer support quick to respond and supported by great documentation making problem-solving simple. The tool's interface is clean and user-friendly so the onboarding time becomes hassle-free and our team can start using it quickly. Collaboration across projects and team members feels smooth thanks to centralized task lists, real-time updates, threaded comments and timely notifications that keep everyone on the same page. Managing tasks is easy too with visible priorities, statuses, milestones and due dates. Although employee management is basic, the role and access controls adequately support team administration within projects.

Cons

One dislike is the narrow options for customization and reporting. As I feel the analytics, dashboards and workflow tailoring remain pretty basic when stacked against other tools. The staff-management capabilities are not good too and although the interface is tidy it can seem a bit old-fashioned for power users seeking deeper metrics and automation.

“User-friendly with clean layout

Pros

It is very user-friendly and it never felt like there was a steep learning curve for me. The layout is also clean and well-structured so following tasks, tracking bugs and monitoring overall project status is not a problem. I also appreciate that issues, comments and file sharing live together which makes collaborating with my team really easy.

Cons

Sometimes I run into problems signing into the mobile app, where I just can't get logged in. Though it does not occur all the time but when it happens it's a hassle because it interrupts my ability to check or update projects while I am away from my desk.

“Restrictive customization and reporting

Pros

There is nothing that I liked much about this tool. Or maybe it does not works the best for me.

Cons

The thing I disliked most about it was how restrictive its customization and reporting are. Plus its interface looks tidy yet feels inflexible and the platform's advanced analytics or workflow customizing aren't as adaptable as many rival project management suites. Also its integrations and automation are not the best which may hinder more complicated team workflows.

“Way too easy, adopted quickly

Pros

It is way too easy to use. As within a very short period every developer on our team adopted the tool and within about a week or two we had already exceeded one hundred tracked issues.

Cons

Our team had to build the on-prem app ourselves because there is not an official one and the guidance we received for assembling it was pretty high-level and less helpful than we would have liked.

“easy to use and connects with slack

Pros

I am on the free plan and find it really easy to use as it connects smoothly with my other apps like Slack. Also it's excellent for keeping track of the various projects I have running.

Cons

The main issue is there are fewer features compared to other free tools that is my only real complaint because with so much competition now, free plans need to include more capabilities and better compatibility with other software.

“Much faster and very user-friendly

Pros

It is much faster than before and overall it is very user-friendly and performs well for my needs.

Cons

Attaching multiple files is limited as I can't upload many attachments especially images which is frustrating.

“Features more effective and useful

Pros

The features provided are noticeably more effective and genuinely useful during my workflow.

Cons

I think the filtering interface could be more user friendly and I'd prefer the change descriptions to be shown explicitly so I can easily see what was altered.

“Helps keep tasks organized

Pros

I like how the management operates as it genuinely helps me keep my tasks and work organized and on track.

Cons

Management could be more precise in its processes and I really need it to do a better job of respecting and managing time.

“Very clean Ui

Pros

Personally I find the UI very clean and it is built around strong UX principles. overall a flawless tool.

Cons

There are no ways to link tickets together. I wish it had a feature like Jira's to create associations between issues such as blocked by, relates to and so on.

“User-friendly layout, tasks simple

Pros

Backlog's layout is really user friendly and easy to navigate so handling tasks feels a simple task.

Cons

So far I have not run into any problems or come across features that I dislike.

“complete overview of goals

Pros

For my part it gives a complete overview of everything that needs to be done to meet our goals and objectives.

Cons

No cons to share. yes it could improve in few areas but all this is not a deal breaker.

“extremely helpful for remote task organization

Pros

This tool is extremely helpful for organizing tasks across our company. Since most of us are working remotely, I rely on the this tool to keep track of where each project stands and to monitor our progress on multiple projects easily.

Cons

I think they could refine some of the layouts and beef up the ticketing capabilities as here it needs improvement. Also we'd benefit if every team member were registered so they can directly send emails for support and similar requests.

“simple, easy and fair price

Pros

It is simple to operate, very easy to use and comes at a fair price.

Cons

At this point I have not found anything I dislike for what I need it to do.

“streamlines it tickets, tracks progress

Pros

One of the things I like most about Backlog is how it streamlines submitting IT tickets. Reporting problems becomes easy and fast so every request gets logged and handled in a great way. I can also track the progress of my submissions which really boosts clarity and keeps communication open among our teammates making the whole process more transparent.

Cons

Right now I do not have any complaints to report. As it has been meeting my needs reliably, particularly when it comes to organizing and resolving IT-related tickets and problems quickly and effectively.

“easy to use and leave feedback

Pros

I really like how simple it is to use and oversee my project with the team. and being able to leave feedback for it is another plus.

Cons

When I'm using it it sometimes lags even though my Internet is working fine especially during peak hours.

“Pretty easy to monitor progress

Pros

It is pretty easy to monitor development progress after I get the hang of how it operates.

Cons

The software is somewhat difficult to understand and doesn't seem user friendly.

“Helps team stay organized

Pros

For project management, it's been genuinely helping me and my team stay organized and on track.

Cons

I haven't run into any problems so far as it appears to be working fine for us right now.

“offers a huge number of features

Pros

I've discovered a huge number of features across this app, honestly so many that I still have not gotten around to trying every single one yet!

Cons

Well I wish the software had better translation support and a more customizable dashboard when you first open it. As this would help people like me and others at large companies who aren't fluent in English and prefer typing in their native languages.

“status emails and filtering is good

Pros

The status change emails and filtering options were easy to use and made managing tasks much simpler.

Cons

I can only upload a single attachment per issue which is frustrating when I need to include multiple files.

“Packed with standout technology

Pros

This is packed with a new technology that really stands out compared to the others.

Cons

Nothing major but it is a little complex.

“i like save as filter option

Pros

I like the Save as filter option because it makes pulling up details really quick and easy.

Cons

One thing I dislike is that the dashboard interface feels complex and the Recent Updates section lacks a date filter so I end up having to scroll far more than I should to find what I'm looking for.

“View live issue details and time

Pros

What I like most about Backlog is that I can view each issue's status, the assigned person, planned time and actual time live. Because of this I don't have to message the assignee over DMs to ask. Overall it is really helpful and saves me time.

Cons

Honestly I can't point out any flaws right now. I've been using it for over three months and still don't notice any real weaknesses or downsides. I plan to keep using it long-term and if I uncover any issues I'll be sure to inform the team.

“Reminds of supportive online forums

Pros

The user feels that sharing details on the platform is very helpful. It reminds them of the supportive and collaborative atmosphere of old online forums where people helped and encouraged each other.

Cons

However I am having trouble uploading an image through the HTML tab and then obtaining a link to share it with others

“Flexible, user-friendly, configurable workflows

Pros

Backlog is a flexible tool for project management and team collaboration. Its user friendly interface and configurable workflows let my team adapt it to a range of needs, whether we are just tracking simple tasks or handling more complicated projects.

Cons

Sometimes the interface seems somewhat outdated when I compare it to newer project management apps. The mobile app is missing some features and often feels less responsive than the desktop version.

“Likes assigning and monitoring progress

Pros

I like the way I can assign tasks and then easily monitor their progress.

Cons

At the moment, I do not really have anything I dislike as everything about it is good.

“simple and effective for team organization

Pros

One of the standout quality of Backlog is its simplicity and how effectively it keeps our team organized across tasks and deadlines. Plus its timelines and progress reports make managing work, tracking projects and collaborating much easier on a daily basis.

Cons

What I dislike most about this tool is that it can run a bit slow on larger projects and occasionally causes minor delays in my workflow. Plus I wish some elements especially customization options were more flexible and adaptable overall.

“Big help for managing group projects

Pros

This tool has been a big help for managing group projects. Because everything is updated in one place so it is clear who is responsible for what. It also makes it easier for me to prioritize the tasks that need to be completed for the project.

Cons

I have not run into any issues as the app has been trouble-free for my workflow.

“impressed by clean ui, became go-to

Pros

When I first tried it, I was impressed by the clean UI and smooth UX as the whole site is easy to use and user friendly. Overall it took me less than two minutes to get how everything works. I now rely on it whenever I'm running a project and honestly it's become my go-to. So yes I genuinely think it's the best website for what I need.

Cons

Well I have been using this site for about a year and can't find anything I dislike. It has not given me any reason to get angry or frustrated as it just works reliably. All in all, I am genuinely pleased and would call it the best website I've used for managing my projects.

“stays organized, team aligned smoothly

Pros

Backlog consistently helps me stay organized with my tasks. I am able to add, modify and distribute my to-do items without hassle so the entire team can stay aligned and collaborate smoothly.

Cons

Although I like the app itself, we ran into a few issues when trying to get people to adopt it. From where I'm standing, the challenges were mostly specific to our company and individual user habits rather than the product itself.

“Managing projects is way too easy

Pros

Managing projects and tasks is way too easy , thanks to this tool.

Cons

When tasks are assigned to me but need to be passed to someone else, I have to edit the task every single time which is a time taking process.

“easy, flexible, no restrictions

Pros

It is an easy to use, flexible project/task/issue management tool. I use it for a wide range of purposes and it doesn't impose any restrictions on how I apply it.

Cons

I wish there were a faster way to update the status of a task or issue without having to open it in edit mode. For example to mark an issue as resolved, I currently have to open the issue, change its status, save and close the editor. I'd prefer the option to do this with a single click or a dropdown selection directly from the issue list making it quicker and avoiding the extra steps.

“Ultimate to-do list on steroids

Pros

I honestly think it's like the ultimate to-do list on steroids. As it collects every task in one place making it very easy for me to see what needs to be done. I consider it essential for managing projects properly.

Cons

The way it limits storage for bigger files is a real drawback especially when my projects involve lots of data. Also when task lists get very long, I sometimes worry that items can get misplaced or simply missed.

“Helps plan and track projects wisely

Pros

Backlog really helps me a lot when it comes to planning, tracking and managing my projects wisely. Also it is a very modern work tool packed with lots of features.

Cons

It is a little expensive so its pricing tiers feel less accessible for smaller budgets or casual users.

“Useful for organizing and assigning work

Pros

This is a very useful tool for organizing our tasks and it makes it easy to locate reports detailing task execution. It also makes it simple to assign work across team members.

Cons

I can't think of anything that needs improvement as it is pretty perfect.

“Best for developers, innovative features

Pros

As a developer I have found Backlog to be the best project management software built for developers that lets me manage projects online more quickly with innovative features. Plus it is easy to use.

Cons

Even though I consider it a strong online project management tool, I do run into occasional issues. But I believe the team is working on fixing them.

“User-friendly and easy to navigate

Pros

Backlog's user interface is really user friendly and I personally think it is easy to use and navigate.

Cons

My main complaint is that it only offers limited Power BI integrations. As we wanted to build a Power BI report based on our project data but I couldn't retrieve all the necessary information.

“Tagging and notifications are excellent

Pros

Being able to tag someone in the comment section and have them notified is an excellent thing for me.

Cons

I would like it more if the app included a remember password feature so I don't have to enter my credentials every time.

“ticket tracking and reporting is easy

Pros

I can track Backlog tickets and generate reports easily.

Cons

When I enter the wrong password, I need to re-enter my email which is annoying.

“User-friendly, pleased with project management

Pros

The software interface is user friendly and all the features work well. Overall I'm pleased with this tool for handling project management.

Cons

Well the support and service are generally good but I feel they focus heavily on this specific area. With that focus, I believe the app is on its way to becoming truly outstanding.

“makes tracking for issues and bugs simple

Pros

It is pretty easy to use, with a clean, user-friendly interface and it's simple for me to track issues, bugs and feature enhancements.

Cons

On the first login screen, I have to enter both my username and password. If I start by typing my email, then move to the next screen to type the password, it is frustrating that I have to restart the entire process if I make a mistake with my password.

“Features are useful, Ui is very user-friendly

Pros

Having used most of the features, I find them incredibly useful and simple to operate and manage and the UI is also very user-friendly.

Cons

I do not have any complaints as every feature seems to be functioning properly and working well.

“good workflow and project planning

Pros

One thing I like is how it manages workflow setup along with project planning and scheduling.

Cons

Nothing major but I'd like to see improvements to some of the software's features that are currently taking so much of my time.

“Likes simple, low-tech design

Pros

I really like the simple, low-tech design and interface because it feels comfortable and does not overwhelm me.

Cons

What annoys me is that the UI is not as responsive as I'd expect. As every page seems to load completely before I can interact so it ends up taking quite a bit of time.