SimplyBook.me Reviews

“simple interface with tutorials

Pros

Using this tool for a year now I'm still genuinely thrilled with it and I feel the interface is almost instinctive. I also rely on the clear video tutorials whenever something confuses me and I appreciate that the modular add-on system lets me subscribe only to the features I need.

Cons

The only downside I've noticed is that support is only offered in English but between translation tools and other resources available today I can usually get the assistance I need without much trouble.

“Text messaging works well with responsive support

Pros

Having the option to send text messages is something I really value and I've noticed the technical support is consistently helpful whenever I reach out.

Cons

Initially I found the system a little tricky to navigate but once I got it the features work really well and reliably.

“Live chat is reliable for updates and pricing

Pros

After reviewing other booking platforms I've decided to stick with this one and I find the live chat invaluable when I run into snags updating services or pricing. I also feel the agents are always patient and guide me to the fixes I need without delays.

Cons

Unfortunately there isn't an option to talk to someone live.

“client and account management is simplified!!

Pros

The professional set of tools for managing clients and accounts makes life much simpler for me and I really like that automated email and SMS reminders help reduce no-shows.

Cons

I found design customization a bit restricted unless I use workarounds. Also several of the more advanced capabilities have a noticeable learning curve so I needed to invest time to configure them properly and get everything running the way I wanted.

“clean interface with AI search

Pros

I appreciate the clean, convenient interface and the fact that I can set it up without outside help. I also find the AI search useful and I rely on the live support to respond quickly when necessary.

Cons

My main frustration is that there's no Czech language support or interface and because settings are spread across multiple interlinked tabs I often have to go back and verify that altering one option didn't unintentionally change something somewhere else.

“calendar sync works with Google, Microsoft and Apple

Pros

For the price I think it's an excellent calendar-scheduling tool and I really like that it syncs easily with Google, Microsoft and Apple calendars. I also notice the customer support has been consistently top-notch.

Cons

The initial setup demanded a fair bit of time to get used to and I noticed a noticeable learning curve though it wasn't a deal-breaker for me.

“support is fast, helpful and fair in pricing

Pros

Fast response times and genuinely helpful support have impressed me and I feel confident using this tool even early in our partnership. I also appreciate that they don't nickel-and-dime me like other vendors.

Cons

Although the user interface isn't very convenient I've appreciated that the support team responded to every question I had and helped bring me up to speed.

“Wide range of features with customization options

Pros

The wide range of features in one platform really helps me and I find the support team consistently responsive whenever I have questions. I also use the customization options to tailor services exactly to my business needs.

Cons

Certain technical constraints on a few plans have limited what I'm able to accomplish with core functionality.

“Bookings are organized and clients can self-schedule

Pros

Keeping bookings organized is simple for me and I really like that clients can schedule themselves. I also find the dashboard and calendar views very practical and I feel the pricing is fair.

Cons

During CRM integrations I've seen data drop occasionally and I feel that too many mandatory fields force me to repeat information unnecessarily.

“Provider app feels limited and integration is tricky

Pros

I've seen strong functionality from the platform but I know the standard plan isn't enough for a full booking system. I still rely on the pro tier and I really appreciate that the scheduling app works well for both providers and clients.

Cons

The provider app feels too limited to be genuinely useful and I find that the features don't integrate properly even when I follow customer service instructions, the calendar sync especially causes problems for me.

“saves time and cost

Pros

This has saved me an enormous amount of time and money because I didn't have to build a booking system from the ground up, it's really feasible to use and presents a polished, professional appearance.

Cons

With only eight custom features allowed I often feel restricted and need more to run my professional services efficiently.

“Free plan is simple and customizable

Pros

One of the things I really value about this tool is how simple it is to use, for someone running a small business or just starting to take bookings, it gives me everything I need to get going. I also love that it's free and I find integration easy, a simple link gets me set up quickly. There are plenty of customization options which I find very useful as a designer though I can see how someone without knowledge of image dimensions and colors might feel a bit overwhelmed.

Cons

Some paid features seem significantly pricier than on other platforms and I often find the sheer number of customization options overwhelming.

“Automated reminders and calendar integration

Pros

I've noticed that the tool automatically sends WhatsApp, SMS and email reminders which has nearly eliminated no-shows for me. I also rely on the Google Calendar integration to manage all scheduling and I can accept payments online or in person with a POS.

Cons

Intake forms don't always appear in notification emails and I had to set up the SMS gateway integration manually which made the process more tough for me.

“shared documentation and record linking

Pros

What I appreciate most is the documentation function. I can save emails, photos and documents linked to specific people and organizations in a shared history and I also connect those entries to other records. Because of this, my colleagues and I can all see what's already been done and what still needs attention.

Cons

Connections like Office 365 aren't available and I feel this limits broader usage across my company.

“Reliable payments with smooth workflow

Pros

I've found it extremely easy to work with and it reliably supports all payment options across the Scandinavian region. I also notice that it keeps my workflow smooth without any extra effort.

Cons

The add-on can be a bit confusing at first though I find it becomes clear once I start using the system.

“simple professional schedule management

Pros

Managing professionals' schedules with this tool has been simple and clear for me. I do feel that the recurring appointment setup could use some improvement though.

Cons

Recurring bookings are handled poorly and I often find the recurrence logic doesn't make sense which is my biggest frustration.

“Quick and modern page setup

Pros

Building and launching my page was impressively quick and uncomplicated. I really appreciated how fast the whole process felt and I also find the modern, clean design blends well with other site layouts making it flexible for almost any webpage.

Cons

Creating multiple pages or a blog isn't possible and I feel disappointed by the limited content-building options though the booking features themselves work very well.

“Full-featured booking with templates

Pros

For my purposes this is a full-featured solution. I can manage bookings and provide both a website and a mobile app without needing programming skills and I really value the extensive features and wide selection of templates.

Cons

Hitting the cap of eight services in the standard plan quickly becomes a constraint when I try to expand what I want to offer.

“customizable features and settings

Pros

I find the platform offers a rich set of features and settings that I can customize especially compared with other booking software I've tried.

Cons

Having so many customization choices can cut both ways, the more options there are, the trickier everything gets. I found the layout made matters worse since I had to jump across multiple sites based on what I wanted to accomplish.

“Integrated payments with automated reminders

Pros

Using this tool I've found a wide range of user features and reliable functionality, including integrated payments, customizable emails and automated reminders that help me stay organized.

Cons

So far I haven't run into any problems, it's really easy to use and includes everything I need.

“Feature-rich solo provider scheduling

Pros

Even as a new user I'm finding it packed with features that will help me scale as my needs change. I also notice it covers everything I require as a solo provider offering one-on-one sessions and classes and I've found support to be very helpful so far. It brings together many functions in one place that a basic booking app simply doesn't offer.

Cons

Although I see many strengths I still feel limited because it's not fully white-label, I have to display their favicon and I notice a learning curve when trying to get comfortable with all its capabilities.

“excellent live customer support

Pros

I'm impressed by the live customer support chat. The agents I've reached are excellent and I rely on the service 24 hours a day. Even when they close for part of the weekend, they still respond to emails and helped me set everything up efficiently which I truly appreciate.

Cons

So far I can't think of anything I actively dislike about this tool.

“simple scheduling with responsive service

Pros

For me scheduling appointments is super easy, the interface is convenient and I consistently get helpful, responsive customer service.

Cons

Upgrading feels expensive and I often experience frustration when trying to send links.

“All-in-one appointment and marketing platform

Pros

It is great that all my appointment needs are handled in one place and I also find it convenient that I can message customers and run marketing campaigns from the same platform.

Cons

Occasionally my customers struggle to find the right option when they're booking an appointment although I don't view it as a significant problem.

“Affordable booking software with full features

Pros

The fact that it included all the features I needed and comes at an affordable price was something I appreciated immediately.

Cons

That said I don't find the software very user-friendly and I experienced a noticeable learning curve compared with other systems on the market. The YouTube tutorial videos are too brief and lack the depth needed to be genuinely useful. Fortunately, a few people helped me with extra support to build the system out so I could actually use it.

“Outstanding, responsive customer service

Pros

I have to give special credit to the customer service team, they've been incredibly dedicated and responsive. I've noticed how consistently they answer questions and resolve issues quickly. A few team members really stand out, showing professionalism, patience and a clear understanding of my specific needs which makes every interaction effortless. I also appreciate their forward-thinking approach and attention to detail, it really sets a high standard for customer support.

Cons

My main suggestion would be to add customizable revenue-sharing features. I'd really like the ability to set up revenue splits between each service provider and my company because that flexibility would create far more opportunities for partnerships and business growth. Being able to tailor how revenue is divided would make collaborating with different providers much easier and more attractive.

“smooth syncing and automatic alerts

Pros

Smooth syncing with Google Calendar and social networks is something I rely on and I find the automatic user alerts and online payments very convenient.

Cons

For me some essential features are only in the priciest plans and beginners face a really steep learning curve.

“effective free appointment scheduler

Pros

Honestly I'm impressed with how well it works as a free appointment scheduler, it covers all my basic needs perfectly.

Cons

I still don't consider it to be a superior alternative to Calendly.

“Mobile app with buffer periods and marketing

Pros

One feature I really like is that it comes with its own mobile app. Many booking services only work through a website and synced calendars but I find having the app on paid plans much more convenient. I also set buffer periods between appointments which prevents back-to-back bookings and I appreciate being able to run marketing campaigns directly from the site. Plus the free plan let me try it out before committing to a paid tier.

Cons

Customization feels pretty limited to me. For example on the $9-per-month plan I'm only allowed three custom features. I'd love if they opened up more custom options across all paid plans like many other tools do because the current restriction feels unnecessarily tight.

“easy-to-use booking platform with clean setup

Pros

I've found it extremely easy to use which makes it ideal for someone like me with limited experience building a scheduling website from scratch. I also get a lot of compliments on how my site looks and I honestly feel the clean setup has led to noticeably more bookings for my business.

Cons

Navigation on the mobile app can be frustrating at times, I often struggle to find what I need quickly. Also when I create a client booking via the public booking page rather than the admin dashboard, the previous client's details stay populated the next time I try to book someone else. I haven't found a way to clear that information other than completely closing the app or desktop site and restarting it which is annoying and slows down my workflow.

“feasible booking functionality

Pros

Using this tool has been feasible though I primarily rely on it just for making bookings.

Cons

For me I wanted more capabilities and features but it does handle bookings well.

“easy setup and responsive online chat

Pros

Setting up new service providers is really easy for me and I also notice that whenever I have questions, the online chat responds quickly and efficiently.

Cons

My only issue is that there are caps on how many service providers I'm allowed to add.

“extensive customization and integrations

Pros

The customization options really stand out to me, I can tailor almost every part of the booking system. I've designed bespoke booking forms, set up custom notifications and integrated tools I already use, like Google Calendar, Zoom and payment processors, without any issues which keeps everything efficient and manageable.

Cons

For me the mobile app is a convenient companion when I'm away from my desk but it still falls short of the full desktop experience. It handles bookings reliably yet lacks a few features and polish that would make it equally capable. With some thoughtful additions and interface improvements, I believe the app could match the desktop version's power and give users much more flexibility on the go.

“comprehensiveand simple interface

Pros

After trying countless other options some great, others disappointing, I found this tool and immediately stopped looking. I feel like I discovered the perfect solution, it covers everything I need, has excellent features and sports a beautiful, convenient interface. Honestly I couldn't be happier with it.

Cons

When VAT is included the cost pushes me from the Standard tier up to Premium which is a noticeable jump, still, considering the extra functionality I get, I think the upgrade is justified.

“smooth and consistent performance

Pros

I'm genuinely a huge fan of this tool, everything about it works smoothly and consistently impresses me.

Cons

Honestly I can't find a single aspect of this tool that I dislike or would mark as a drawback.

“easy setup with professional templates

Pros

Setting it up was easy for me and it looks very professional. The website templates are really pleasing to the eye!

Cons

I find nothing I dislike about it so far.

“Handles complex one-on-one and group bookings

Pros

Platform's capabilities meet all my booking requirements. It handls even very complicated one-on-one and group services that we provide.

Cons

For service providers I wish the UI were updated or made more adaptable so it can better accommodate our needs.

“efficient and consistent scheduling process

Pros

What I appreciate most about this program is how feasible it makes scheduling and how it helps me keep the scheduling process efficient and consistent.

Cons

At the moment I don't have any complaints about this tool.. there really isn't anything I dislike about it right now.

“Admin-friendly setup and client tracking

Pros

As an admin I found it feasible to set up and simple to use while tracking clients.

Cons

My main issue is the payment flow, I wish customers could choose to pay by credit card, PayPal or Venmo directly instead of being redirected straight to a PayPal page which confuses many people even though a card option exists.

“Reasonable pricing with visible business improvements

Pros

It is encouraging that my business is making visible improvements and I think the pricing is quite reasonable.

Cons

More payment choices are necessary for me, options like PayPal, Venmo and other services commonly used across the USA.

“effective for online teaching needs

Pros

As an online teacher I find it effortless and truly effective for meeting my specific needs.

Cons

However I've noticed that several custom features require additional add-ons before they can be activated.

“Reminders and calendar organization

Pros

I rely on it for reminders to both me and my clients, booking appointments and keeping my calendar organized.

Cons

My problem is the way payments work for services, whenever I set up an appointment, I'm unable to send a deposit or payment link unless I create an entirely new appointment which is frustrating.

“Fast and simple appointment booking

Pros

Booking an appointment is really easy and fast, I can schedule one quickly every time.

Cons

Confirmations and notifications aren't consistent and I notice my clients aren't receiving text messages reliably.

“clean, practical and trustworthy website design

Pros

The booking website's design really impressed me, I find it clean, practical and clear which makes the whole process feel simple and trustworthy.

Cons

For my needs I don't have major negatives, the service meets my requirements without issues.

“Lower cost for beginners

Pros

For someone just starting out, I notice the cost is much lower than most alternatives which I really appreciate.

Cons

I've observed that every tier comes with restricted features which makes some tasks harder than I expected.

“Flexible feature selection and plan customization

Pros

Customization is another highlight, I can pick exactly the features I need for my plan and I find that flexibility very useful.

Cons

Over-booking as an administrator isn't possible and I feel many optional features require extra payment unnecessarily, even though they should be included in the base plan.

“easy and hassle-free for small business owners

Pros

As a small business owner, I enjoy how easy and refreshingly simple it is to use which makes it perfect for scheduling clients without any hassle.

Cons

Adding new features quickly increased my costs because I had to pay extra for each one.

“Uncluttered design for smooth daily use

Pros

The platform includes all the essential components while keeping the design uncluttered and I find that simplicity makes daily use much smoother.

Cons

In my experience the platform isn't as easy to use as I hoped, the editor feels awkward, essential features are behind expensive plans and the next tier doesn't make sense for my business size, giving me minimal traction.

“Responsive customer service

Pros

Customer service has really stood out to me, they're fast and polite and I also find the app itself clear and easy to navigate. Adding their widget to my website was feasible and I can cancel, reschedule or book appointments effortlessly through the app. I also appreciate that it syncs with my calendar, is affordable and is highly customizable without being overwhelming.

Cons

Although most clients prefer the web version I find the mobile app frustrating since it logs me out far too easily.