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Overview
Softphone Pro helps call centers and sales teams handle SIP calls faster with click-to-call, screen pop-ups, and built-in CRM/helpdesk integrations. Call and screen recording, remote provisioning, and real-time dashboards support QA and supervision. While some features can be enhanced, it suits SMB to mid-market support operations.
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Starting Price
Custom
Softphone Pro Specifications
Real-time communication
Integration with other tools
Automation & workflow
Mobile accessibility
What Is Softphone Pro?
Softphone.Pro is a VoIP SIP client and web dashboard designed for businesses and call centers using SIP PBX systems. The software provides a desktop and mobile softphone compatible with major VoIP providers, along with CRM and Helpdesk integrations, real-time dashboards, call and screen recording, and reporting tools. It supports remote configuration, provisioning, and multilingual interfaces. Softphone.Pro helps teams manage calls, monitor performance, and standardize telephony workflows across distributed users and supervisors.
Softphone Pro Pricing
The vendor offers the following pricing options:
- Softphone.Pro 7: $2.99 /user/month
- Softphone.Pro 7 + Team: $5.70 /user/month
Disclaimer: The pricing is subject to change.
Softphone Pro Integrations
The software supports integration with multiple systems and platforms, such as:
- Zendesk
- HubSpot CRM software
- Salesforce
- Zoho CRM software
- Freshdesk
- Microsoft Excel software
Who Is Softphone Pro For?
Softphone Pro is ideal for a wide range of industries and sectors, including:
- Retail
- Food and beverage
- E-commerce
- Transportation
- Financial services
- Telecommunications
- Education
Is Softphone Pro Right For You?
If you’re a business or call center using SIP PBX systems and relying on VoIP-based communication, Softphone.Pro may be relevant to your needs. It is positioned for teams that require a software-based SIP client with a web dashboard and broad compatibility across cloud, software, or hosted PBX environments.
Softphone.Pro is trusted worldwide and lists Metro, Burger King, and OTTO among its clients. It may be a fit if you want centralized call handling and performance visibility within a single software product.
Still doubtful if Softphone Pro software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Softphone Pro Features
Softphone.Pro enables users to manage both inbound and outbound calls seamlessly. The software supports automatic answering, call waiting, and easy redialing from active calls or call logs. Users can switch between calls, place calls on hold, and manage conference calls with up to six participants efficiently, improving workflow and communication.
Softphone.Pro allows call recording, either manually or in always-on mode. The software provides agents and supervisors with a reliable way to capture interactions for training, quality assurance, or documentation purposes, enhancing accountability and operational insight.
Softphone.Pro offers one-click redial functionality from the active calls or call log windows. This feature simplifies call handling, reduces manual dialing errors, and speeds up communication processes for agents managing multiple contacts or returning missed calls efficiently.
The software automatically sends email notifications for any missed calls. Softphone.Pro ensures agents stay informed about unhandled communications, allowing teams to respond promptly, maintain continuity, and improve follow-up efficiency in high-volume call environments.
Softphone.Pro allows active calls to be converted into conference calls with a single click, supporting up to six participants. The software facilitates team collaboration by enabling multiple parties to join discussions seamlessly during ongoing calls.
