WalkMe Reviews

“Using WalkMe for internal training

Pros

The implementation was great and it really helped us improve the user experience by a lot.

Cons

The tool has features that are pretty difficult for the average user with limited technical knowledge to access.

“Really handy platform

Pros

I really love how simple and clean the design is. It's super user-friendly and reminds me of Google's minimalist approach.

Cons

I didn't like the messiness in the searches. Let's be honest, the search results aren't accurate. When I'm looking for something on the platform, I expect it to give me the right answers, not random suggestions.

“Step-by-step guidance

Pros

It has this awesome multi-step guided experience that really helps users understand important tasks. Another thing I like is that it lets end users create content on their own, so we don't always have to rely on the tech team for content creation.

Cons

WalkMe's UI components can sometimes be a bit difficult when creating or updating records. Setting up content isn't easy and creating that content takes a lot of time.

“Not satisfied with my choice

Pros

The idea behind WalkMe was really exciting, especially with the promise of working smootly across multiple platforms.

Cons

They didn't deliver as expected. The support team has stopped responding and getting them to finalize our cancellation request has been a real struggle.

“Bit tricky to use

Pros

I really like that WalkMe helped with user adoption and it was pretty easy to set up on both the web and mobile devices. Years ago, it was one of the first tools that companies could use to improve adoption, support and growth. It's a decent tool, just not the best out there.

Cons

It was pretty easy to set up on desktop devices but it was a challenge to implement from a mobile-first or responsive standpoint (kind of like the issues I had with Pendo on mobile). I really hope they've made improvements to reduce the time to market and make things easier to use.

“Efficient and flexible

Pros

It's super versatile software that offers personalized online and real-time support for pretty much any need.

Cons

The software needs a lot of setup work before it's fully functional.

“Provide on-screen training

Pros

It has been great at cutting down on the daily questions that support teams usually get. Simple stuff, like how to access something or how to get from point A to point B can be answered with on-screen guidance. This lets the support team focus on more urgent issues. It also makes rolling out a new platform easier and saves time by cutting down on repetitive training sessions.

Cons

There's not much that I don't like. The only tricky part is creating WalkMe's across different platforms but it is doable. Another challenge is fine-tuning some of the funnels to make them more precise. But honestly, the support team has been amazing at helping with these issues.

“App could use some improvements

Pros

It lets you build complete workflows that guide users step-by-step until they finish a task. Plus you can create helpful one-time popups, which is really handy.

Cons

It has a lot of bugs. It might work well for simple websites but we've had problems with almost every new onboarding workflow we try to implement on our platform. This usually ends up requiring help from their support or tech team.

“Pricey and hard to set up

Pros

I think having context-sensitive help is a great idea. It's really helpful to have that feature right there when I need it.

Cons

It requires a dedicated staff member and months of work just to set up a basic help system which quickly becomes outdated with every new release of our product.