Overview

WalkMe simplifies digital adoption and enhances productivity by offering intuitive in-app guidance and workflow automation. It’s perfect for businesses seeking to streamline training. While it excels in automation, integration with some platforms may require additional setup. WalkMe is a strong fit for businesses with specific digital transformation goals.

WalkMe Specifications

Automation & Workflow

Mobile Accessibility

Security & Compliance

User Management

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What Is WalkMe?

WalkMe is a versatile platform designed for businesses looking to simplify their digital workflows. The platform delivers comprehensive insight into the software used within an organization and enhances overall efficiency. Ideal for organizations aiming to improve user adoption, customer success, and employee training, WalkMe assists teams in navigating digital environments with ease by offering clear insights, leading to better productivity and smoother operations.

WalkMe Pricing

The vendor offers custom pricing plans starting from $1–$2.50/user/month. For enterprises, the average software cost is $78,817/year. Contact us for a personalized WalkMe pricing plan.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

WalkMe Integrations

WalkMe integrates with wide-ranging apps, including:

Watch the WalkMe demo to learn more about its integration.

Who Is WalkMe For?

WalkMe is designed for various industries, including:

  • Telecommunications
  • Retail and e-commerce
  • Public sector
  • Banking and financial institutions
  • Healthcare institutions

Is WalkMe Right For You?

WalkMe is the perfect option if you want to simplify digital adoption, systemize workflows, and enhance user experiences. It’s ideal for diverse businesses and offers automation, guidance, and insights. The software helps users navigate complex software effortlessly, reducing friction and maximizing efficiency, whether improving employee productivity or customer engagement.

Not sure if WalkMe meets your needs? Our support team is ready to assist. Call us at (661) 384-7070 for personalized guidance.

WalkMe Features

This powerful feature helps users navigate applications effortlessly by providing tooltips, visual cues, and onboarding task lists. Furthermore, it ensures smooth workflows by offering real-time, on-demand assistance.

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WalkMe’s ‘workflow automation’ feature systemizes operations by automating repetitive tasks, eliminating unnecessary clicks, and ensuring data accuracy. It simplifies complicated processes, helping users complete tasks efficiently while improving productivity.

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The platform enables users to interact naturally with a chat-based system to find information, complete tasks, and automate processes. This enhances efficiency by providing instant guidance and reducing the need for manual searches.

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This feature analyzes user interactions to identify bottlenecks and optimize workflows. It provides valuable data-driven insights that help businesses improve processes, boost efficiency, and make well-informed decisions.

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WalkMe empowers businesses to create personalized, in-workflow guidance tailored to users' needs through its ‘Guidance Creation’ feature. It reduces training efforts, enhances user adoption, and ensures employees are able to complete tasks with minimal external support.

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Pros And Cons of WalkMe

Pros

  • Reduces dependency on support teams by providing self-sufficient solutions

  • Enables easy integration of external content like videos and help articles

  • Allows users to create content without needing technical teams

  • Helps with difficult processes by providing helpful insights along the way

Cons

  • Interface can be slightly difficult to navigate for beginners

  • Reports and analytics take up to 24 hours to reflect changes

  • Integration with some solutions may require additional setup

WalkMe Reviews

Total 9 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

33%

3

Stars

22%

2

Stars

0%

1

Stars

11%

Share your experience

S

Sandrine

Retail, N/A employees

More than a year

5.0
Mar 01, 2023

Using WalkMe for internal training

Pros

The implementation was great and it really helped us improve the user experience by a lot.

Cons

The tool has features that are pretty difficult for the average user with limited technical knowledge to access.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

MB

Moussa Ballah

Law Practice, 1-10 employees

Less than 6 months

4.0
Jan 01, 2023

Really handy platform

Pros

I really love how simple and clean the design is. It's super user-friendly and reminds me of Google's minimalist approach.

Cons

I didn't like the messiness in the searches. Let's be honest, the search results aren't accurate. When I'm looking for something on the platform, I expect it to give me the right answers, not random suggestions.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

8

Functionality

7

A

Arpit

Computer Software, 500+ employees

More than a year

4.0
Sep 01, 2022

Step-by-step guidance

Pros

It has this awesome multi-step guided experience that really helps users understand important tasks. Another thing I like is that it lets end users create content on their own, so we don't always have to rely on the tech team for content creation.

Cons

WalkMe's UI components can sometimes be a bit difficult when creating or updating records. Setting up content isn't easy and creating that content takes a lot of time.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

8

Functionality

7

Frequently Asked Questions

WalkMe offers support through help center and live chat.

Yes, WalkMe offers an API.

Yes, WalkMe has a mobile app for Android and iOS users.

Typical users of WalkMe include businesses in healthcare institutions, retail and e-commerce, banking and financial institutions, telecommunications, and the public sector.

WalkMe integrates with more than 20 apps, such as Slack, Jira Software, DocuSign, GitHub, Zendesk, HubSpot, and Salesforce.

WalkMe offers customized pricing starting from $1–$2.50/user/month. The average annual price for enterprises is $78,817. Contact us for a tailored WalkMe cost quotation.

WalkMe software supports English, French, German, and Japanese languages.