Last Updated
Overview
WalkMe simplifies digital adoption and enhances productivity by offering intuitive in-app guidance and workflow automation. It’s perfect for businesses seeking to streamline training. While it excels in automation, integration with some platforms may require additional setup. WalkMe is a strong fit for businesses with specific digital transformation goals.
Overall Rating
Based on 9 users reviews
3.8
Rating Distribution
Positive
67%
Neutral
22%
Negative
11%
Starting Price
Custom
WalkMe Specifications
- Automation & Workflow
- Mobile Accessibility
- Security & Compliance
- User Management
What Is WalkMe?
WalkMe is a versatile platform designed for businesses looking to simplify their digital workflows. The platform delivers comprehensive insight into the software used within an organization and enhances overall efficiency. Ideal for organizations aiming to improve user adoption, customer success, and employee training, WalkMe assists teams in navigating digital environments with ease by offering clear insights, leading to better productivity and smoother operations.
WalkMe Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
WalkMe Integrations
WalkMe integrates with wide-ranging apps, including:
- Salesforce
- Slack Software
- DocuSign
- GitHub
- Jira Software
- Zendesk
- HubSpot CRM Software
Who Is WalkMe For?
WalkMe is designed for various industries, including:
- Telecommunications
- Retail and e-commerce
- Public sector
- Banking and financial institutions
- Healthcare institutions
Is WalkMe Right For You?
WalkMe is the perfect option if you want to simplify digital adoption, systemize workflows, and enhance user experiences. It’s ideal for diverse businesses and offers automation, guidance, and insights. The software helps users navigate complex software effortlessly, reducing friction and maximizing efficiency, whether improving employee productivity or customer engagement.
Not sure if WalkMe meets your needs? Our support team is ready to assist. Call us at (661) 384-7070 for personalized guidance.
WalkMe Features
In-App Guidance
This powerful feature helps users navigate applications effortlessly by providing tooltips, visual cues, and onboarding task lists. Furthermore, it ensures smooth workflows by offering real-time, on-demand assistance.
Workflow Automation
WalkMe’s ‘workflow automation’ feature systemizes operations by automating repetitive tasks, eliminating unnecessary clicks, and ensuring data accuracy. It simplifies complicated processes, helping users complete tasks efficiently while improving productivity.
Conversational Interface
The platform enables users to interact naturally with a chat-based system to find information, complete tasks, and automate processes. This enhances efficiency by providing instant guidance and reducing the need for manual searches.
Workflow Analytics
This feature analyzes user interactions to identify bottlenecks and optimize workflows. It provides valuable data-driven insights that help businesses improve processes, boost efficiency, and make well-informed decisions.
Guidance Creation
WalkMe empowers businesses to create personalized, in-workflow guidance tailored to users' needs through its ‘Guidance Creation’ feature. It reduces training efforts, enhances user adoption, and ensures employees are able to complete tasks with minimal external support.
Pros And Cons of WalkMe
Pros
Reduces dependency on support teams by providing self-sufficient solutions
Enables easy integration of external content like videos and help articles
Allows users to create content without needing technical teams
Helps with difficult processes by providing helpful insights along the way
Cons
Interface can be slightly difficult to navigate for beginners
Reports and analytics take up to 24 hours to reflect changes
Integration with some solutions may require additional setup
WalkMe Reviews
Total 9 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars33%
3
Stars22%
2
Stars0%
1
Stars11%
Share your experience
Retail, N/A employees
More than a year
“Using WalkMe for internal training”
Pros
The implementation was great and it really helped us improve the user experience by a lot.
Cons
The tool has features that are pretty difficult for the average user with limited technical knowledge to access.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Law Practice, 1-10 employees
Less than 6 months
“Really handy platform”
Pros
I really love how simple and clean the design is. It's super user-friendly and reminds me of Google's minimalist approach.
Cons
I didn't like the messiness in the searches. Let's be honest, the search results aren't accurate. When I'm looking for something on the platform, I expect it to give me the right answers, not random suggestions.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
8
Functionality
7
Computer Software, 500+ employees
More than a year
“Step-by-step guidance”
Pros
It has this awesome multi-step guided experience that really helps users understand important tasks. Another thing I like is that it lets end users create content on their own, so we don't always have to rely on the tech team for content creation.
Cons
WalkMe's UI components can sometimes be a bit difficult when creating or updating records. Setting up content isn't easy and creating that content takes a lot of time.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
8
Functionality
7
Frequently Asked Questions
What level of support does WalkMe offer?
WalkMe offers support through help center and live chat.
Does WalkMe offer an API?
Yes, WalkMe offers an API.
Does WalkMe have a mobile app?
Yes, WalkMe has a mobile app for Android and iOS users.
Who are the typical users of WalkMe?
Typical users of WalkMe include businesses in healthcare institutions, retail and e-commerce, banking and financial institutions, telecommunications, and the public sector.
What other apps does WalkMe integrate with?
WalkMe integrates with more than 20 apps, such as Slack, Jira Software, DocuSign, GitHub, Zendesk, HubSpot, and Salesforce.
What types of pricing plans does WalkMe offer?
WalkMe offers customized pricing starting from $1–$2.50/user/month. The average annual price for enterprises is $78,817. Contact us for a tailored WalkMe cost quotation.
What language does WalkMe support?
WalkMe software supports English, French, German, and Japanese languages.