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Compare Aircall vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
8
9
Value for Money
8
9
Functionality
8
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
The platform loads quickly, addressing issues like audio problems with ease
Offers the ability to sync contacts between different phone lines
Easy to use with minimal training required
Dedicated customer support channels
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
Regular app updates interrupt call-taking
Some users suggest that SMS analytics should be improved, like its call reporting
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
