Add to Compare
Add to Compare
Add to Compare
Compare Calabrio ONE vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
9
9
Value for Money
9
9
Functionality
9
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Reliable and user-friendly
Good tracking capabilities
Fast response times
Mobile accessibility
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
System crashes occasionally, according to some software users
Slow updates
Limited access for users
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
