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Compare CallHippo vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
10
9
Value for Money
9
9
Functionality
9
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Integrates well with applications
Mobile app
Customizable
Visually appealing and useful interface
Cheap to deploy
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
Customer service could be better
Dashboard display issues can occur occasionally, according to software users
Team chat feature required, according to software users
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
