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Compare Commusoft vs Dynamics 365 Field Service
Overall Rating
9
9
9
9
9
9
9
9
Specifications
Pros and Cons
Pros
Everything in one place (job info, reports, certificates, photos)
User-friendly and timesaving
Great search functionality and reporting page
Convenient to attach PDF/JPEG files to records
Easy access to job history
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
Some timekeeping features don’t log return travel
Lacks a comprehensive internal customer feedback mechanism
Invoicing adjustments can be complicated
Slow to adjust the diary view when clicking on job events
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
