Commusoft Reviews

“Best for small companies

Pros

We are a small company and Commusoft gives us the flexibility to add jobs and send invoices on the go.

Cons

I do find it a bit annoying that I have to pay extra for telephone support but I have to admit, their email support is pretty good.

“Useful tool for managing work

Pros

I find it really easy to use, which makes my daily tasks much simpler. The best part is that it keeps improving with useful new features. Navigation feels smooth and even without much tech experience, getting started was effortless. It is reliable, efficient and keeps getting better.

Cons

I haven't really had any issues so far. Whenever a problem comes up, it's resolved pretty easily.

“Easy to figure out & use

Pros

It is really practical and makes everything so much easier.

Cons

So far, I haven't come across anything I dislike about it.

“Happy to recommend this software

Pros

I love how the search function makes it so easy to find exactly what I need without wasting time.

Cons

Some of the lists have a search function but some others require scrolling through, which can be a bit difficult, especially when there's a lot of data like customer contacts for estimates.

“Lacks customer-first approach

Pros

It has a lot of potential but the company seems to care more about getting paid and sticking to contracts than actually helping clients succeed.

Cons

The customer service is frustrating. It feels like they just don't care about improving or listening to feedback. They actually suggest using a third-party Facebook group for sharing ideas and complaints, which is really unprofessional. Their 14-day cooling-off period isn't enough to know if the system works well for your company and they seem pretty cold and dismissive. I'd recommend avoiding them.

“Works well and meets customer expectations

Pros

Very user-friendly! I can enter a lot of details, attach PDFs and JPEGs to records, email directly from the system and keep track of all sent messages. It even lets me send texts to engineers and customers while keeping a log of past jobs.

Cons

There are a few things I've noticed that don't show up on the job sheets, like appliance locations. Also, you can't add certificates once the invoice has been raised. Another thing is that support is only through email unless they choose to call you but they do usually respond the same day. These aren't huge problems, though.

“No steep learning curve

Pros

We have been using it for a long time and it is simple and easy to work with.

Cons

I really wish there was a way to delete attachments in bulk instead of having to do it one at a time.

“Makes tricky processes simple

Pros

Commusoft makes managing our engineers' and estate agents' schedules so much easier. They keep improving the software and their support team is always there when I need help.

Cons

It can be a little overwhelming when first starting, but the team provides training that makes it much easier to use.

“Smooth and easy-to-use platform

Pros

Setting it up was super simple and I had no trouble using it from the start. I did not have to waste time figuring things out, it just worked. Everything is easy to use.

Cons

Not being able to mass delete old data from the system or delete by time period, has caused some storage issues for me.

“Very Simple Software Once Configured

Pros

It's convenient to schedule daily tasks for engineers and adjust job assignments as needed.

Cons

Setting up initially can be quite complex. Additionally, managing invoices and adjusting them is not simple.

“Superb Tool

Pros

Commusoft plays a crucial role in our company's operations.

Cons

It would be beneficial to allow multiple mobile numbers on the primary account.

“My experience with Commusoft

Pros

Our office staff and engineers find it really fast and user-friendly.

Cons

Sometimes, the occasional layout change can be confusing.

“Once set up, it runs smoothly

Pros

Scheduling my engineers' daily work is so simple and adjusting jobs when plans change takes no time at all. It saves me a lot of effort and keeps everything organized without any stress.

Cons

I found the setup a bit complicated at first. Also, adjusting and managing invoices hasn't been the easiest task for me.

“Impressive software for daily tasks

Pros

Commusoft plays a huge role in keeping our business running smoothly. It helps us stay organized, manage tasks efficiently and keep everything on track without any .

Cons

I really wish they allowed more than one mobile number on the main account.

“Commusoft Software User Review

Pros

Five stars! This software is a game-changer! It ensures our business runs seamlessly. We manage everything from invoices to scheduling and engineer tracking in one place. The invoices are professional, and reminders ensure timely payments and maintenance. It's a huge time-saver. Customer service is exceptional, always ready to answer our queries promptly. Highly recommended!

Cons

In the customer profile, I would prefer an option to indicate whether they have a contract with us or not. If they do, it should allow us to specify the contract duration. This feature would help us track clients with contracts and their terms.

“Commusoft Review

Pros

Managing users and invoicing is uncomplicated. The overall layout is very intuitive.

Cons

The maps feature experiences delays when showing the location of engineers.

“Very poor CRM system

Pros

There's nothing. The system is quite challenging to operate.

Cons

The app differs significantly from the desktop version, and it lacks the capability to provide on-site quotes.

“Take your business to the next level

Pros

Once set up, the software is easy to use. Having everything centralized is immensely helpful for staying organized and accessing job histories quickly.

Cons

My main concern is the absence of telephone support in our package. I believe this should be available to all clients, as currently, we only have email support unless the issue is complex enough for a call to be arranged.

“Quick and efficient

Pros

Tracking users and handling invoices is really easy. The layout is simple, so I can find everything without any trouble.

Cons

The maps feature can be a bit slow when trying to track where the engineers are.

“Not the best CRM out there

Pros

I honestly don't have anything good to say. The system is really difficult to use and just doesn't seem to work well.

Cons

It's a bit frustrating that the app is completely different from the desktop version and you can't do on-site quotes through the app.

“A great tool for running our company

Pros

It meets all our needs for running our plumbing, gas, electrical, and minor building works company. We rely on it for diary management, invoicing, customer communication, and more. It enhances our operational efficiency.

Cons

Support is conducted via email; there isn't a dedicated phone number for direct communication. However, they usually respond promptly.

“Seamless job management

Pros

It's incredibly user-friendly; we can monitor ongoing projects, review engineer notes, store images, and invoice, all from one platform.

Cons

It would be convenient to transfer tenant addresses when landlords move homes.

“Game Changer

Pros

It effectively tracks all jobs and customers, and the reporting features are excellent.

Cons

Some tasks can be challenging to execute initially, but practice helps.

“Using Commusoft as a Property Maintenance firm.

Pros

Scheduling jobs for our engineers is effortless. The system allows engineers to access their schedules via the Commusoft app on their phones, update job statuses, and enable seamless communication between field and office teams. We can then generate job reports and invoices directly from Commusoft to clients.

Cons

Storage issues occasionally arise, necessitating manual deletion of pictures/videos from old jobs.

“commusoft review

Pros

This system is easy to navigate. Having worked with several software options over the years, this one stands out as the most user-friendly.

Cons

One drawback is having to purchase extra data when we run out.

“Plumbers diary management

Pros

Commusoft is perfect for managing plumbers' diary, service reminders, and more.

Cons

Sometimes, navigating Commusoft can be tricky, especially with minor tasks like deleting items.

“very good software for our heating buisness

Pros

It simplifies managing invoices, diary maintenance, job scheduling, and is incredibly user-friendly. It allows us to create and access customer profiles easily, tracking work done over the years.

Cons

Occasionally, it fails to integrate with our accountancy software, requiring manual reset.

“Would recommend to other users

Pros

Navigation is smooth, hassle-free, and adaptable across different user roles.

Cons

We have no issues to report.

“Great package!

Pros

All users find it easy to use, enabling seamless planning of work and invoicing.

Cons

There are minor issues, mostly related to personal preferences rather than specific problems.

“commusoft User

Pros

It fulfills all my business needs efficiently.

Cons

Not much to complain about; occasionally, updating the app resolves issues.

“Great Software

Pros

It's intuitive, reducing administrative time, with reporting functions that summarize data effortlessly.

Cons

It would be fantastic to have more options for personalizing it to specific needs.

“Great, All-In-One Package!

Pros

The consolidation of everything in one platform is a significant advantage from initial customer inquiry to quote, job completion, and invoicing! Tracking everything is effortless, making KPI monitoring a breeze.

Cons

There are few cons; it would be beneficial for additional works to include a parts list.

“Very easy to use - keeps records up to date

Pros

User-friendly interface that stores all information in one accessible place, ideal for mobile use.

Cons

No concerns. I've used this package for many years and have always been satisfied with it.

“Good software system

Pros

Fairly intuitive to operate, with supportive assistance features.

Cons

Sometimes, support doesn't fully address the question asked. The software can be complex to use, and many features remain unused. We often have to adapt our workflow to fit the software rather than it adapting to us.

“Great software

Pros

Using this software simplifies managing multiple engineers, freeing up time for more critical tasks.

Cons

There's not much to dislike; it's a basic software that meets my needs.

“Changed our business for the better!

Pros

The diary, maps, and work address features are standout features for me. I likehow streamlined this Job Management System is, particularly for planned and reactive maintenance in collaboration with estate agents.

Cons

Occasionally, my accounting software rejects CIS invoices with domestic reverse VAT charges; this is our only issue.

“Shockingly Grateful

Pros

Two years ago, we adopted Commusoft to elevate Voity Electrical to the next level and it delivered. We've never looked back.

Cons

The system is highly complex and customizable. It requires careful consideration and planning to set up effectively. Currently, I'm managing several pipelines and sequences, addressing queries before handing tasks over to the team. There are many solutions to manage, and I'm working on optimizing their execution.

“Great product

Pros

It's user-friendly, streamlines processes, facilitates easy customer communication, and ensures prompt updates from engineers on jobs.

Cons

I have no issues at all; the product is direct to use.

“Fantastic Service Management Software

Pros

I value its simplicity and how swiftly my team acclimated to it. The customer service is excellent.

Cons

Some options are inflexible; it would be beneficial to have the ability to toggle specific features on and off for individual customers.

“Clean and smart

Pros

It's incredibly intuitive to navigate daily schedules and customize user settings.

Cons

The ability to delete batches of photos and videos, similar to managing them on a phone, is also quite handy.

“Great for dispatching jobs and invoicing.

Pros

We efficiently send job confirmations to both clients and engineers simultaneously. Invoicing is swift and simple, seamlessly integrating with third-party accounting software.

Cons

We'd like the capability to access and modify company settings and reports via the mobile/iPad app.

“Excellent software package

Pros

Navigating the system is simple, and the support from Commusoft is excellent.

Cons

I miss receiving office admin reminders, like vehicle MOT alerts, for instance.

“User friendly software

Pros

The software is highly intuitive and updates in real-time.

Cons

Our main issue arises when we're out of signal range, though this seems more related to phone connectivity than Commusoft itself.

“Great software

Pros

It's very streamlined and enhances productivity.

Cons

While I could nitpick, there are very few flaws worth mentioning in this column.

“Sheaworks Review

Pros

It's easy to navigate when working with clients like estate agents and property management firms.

Cons

I'd like the mobile version to offer the same functionalities as the web version.

“Amazing

Pros

Using it is effortless, storing all necessary business information. Integration with Xero and Stripe saves us considerable time, eliminating paperwork. we couldn't operate without it.

Cons

There are a few minor frustrations... The software doesn't seem to function optimally on my Mac (home computer) some buttons are missing, and the app occasionally shows the wrong diary day for engineers. However, I've noticed significant improvements since the latest updates. It can be cumbersome to print invoices, requiring four clicks for each. Additionally, amending service sheets from the office is not possible, which can be frustrating when minor errors occur. Another annoyance is the inability to view feedback directly from the diary each job number must be typed into a separate tab. It would be helpful to see feedback when hovering over each job in the diary. One of my biggest gripes with Commusoft is the cumbersome process to close side panels, it prompts a confirmation dialog each time, which interrupts workflow. It would be much smoother if panels could be closed with a simple click outside, similar to closing service certificates or emails.

“Good

Pros

It's quite intuitive, particularly the accounting section, which I would highly recommend.

Cons

I would like to see more detailed analysis in the reporting section.

“Upgarde your buisness

Pros

The diary service consolidates all information about past jobs in one accessible place.

Cons

I wish there was more accessible information on the app or improved capability to modify information directly.

“Exquisite

Pros

It covers almost all our requirements from scheduling and billing to quoting and detailed analytics.

Cons

Integrating data with Sage has occasionally been problematic, particularly in recent times.

“G Jassal Review

Pros

As a small team, Commusoft simplifies communication between users and engineers. We likeits intuitive system and extensive knowledge base. The support staff are always helpful and provide excellent service for any queries we have.

Cons

We frequently provide quotations and would benefit from dropdown options for additional features in our estimate templates, as currently, we're copying and pasting this information.