Last Updated
Overview
Commusoft helps businesses streamline operations, from job scheduling to invoicing. However, the interface can be complicated for first-time users with limited prior experience. Overall, Commusoft simplifies field service management for a better customer and team experience.
Overall Rating
Based on 87 users reviews
4.7
Rating Distribution
Positive
95%
Neutral
1%
Negative
3%
Starting Price
Custom
Commusoft Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is Commusoft?
Commusoft software is a cloud-based solution tailored for field service management, primarily serving industries such as HVAC, plumbing, and electrical. It offers a comprehensive suite of maintenance management solutions, aiding in scheduling, tracking, and reporting tasks. Addressing common issues in these industries, Commusoft streamlines operations, enhances productivity, and improves customer service.
Commusoft Pricing
Commusoft offers three main pricing plans for job management:
- All-in-one
- Customer journey
- Field automation
Commusoft Integrations
The software seamlessly integrates with various popular third-party applications, such as:
- Gmail
- Zapier
- MailChimp
- Google calendar
- Outlook calendar
- HubSpot
- Sage
- QuickBooks
Who Is Commusoft For?
Commusoft software is designed for businesses of all sizes across various industries. These include:
- Plumbing
- Electrical
- HVAC
- Facilities management
- Generator installers
Is Commusoft Right For You?
Commusoft empowers businesses to efficiently manage their maintenance operations and scale their services. It is well-reputed for its user-friendly interface and robust functionalities, and stands out as an excellent choice in the field service management sector. The software places a heavy emphasis on data security, operating a PCI-compliant network.
Still not sure if Commusoft is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
Commusoft Features
Schedule and Dispatch
Commusoft enables businesses to efficiently allocate jobs to technicians based on availability and location. This ensures faster response times, minimizes downtime, and optimizes resource usage, improving overall team productivity and customer satisfaction.
Field Service Management Mobile App
The mobile app gives field technicians access to job details, customer info, and real-time updates. This improves communication, reduces errors, and enhances service delivery, enabling technicians to work more efficiently and provide customers with accurate, up-to-date information.
Asset Maintenance
Commusoft’s asset maintenance feature tracks the status and history of equipment, helping businesses manage regular maintenance tasks. It reduces the risk of equipment failure and improves operational efficiency by ensuring that assets are serviced on time and remain in optimal condition.
Field Service Certificates And Custom Forms
This feature enables technicians to create and send customized service certificates and forms directly from the field. It simplifies documentation, ensures compliance, and boosts customer confidence by providing clear and professional reports that are instantly available.
Invoicing
Users can streamline the billing process, enabling businesses to generate accurate invoices from job details. It reduces manual entry errors, speeds up payment collection, and ensures that all services provided are billed correctly, improving cash flow and reducing administrative overhead.
Pros And Cons of Commusoft
Pros
Everything in one place (job info, reports, certificates, photos)
User-friendly and timesaving
Great search functionality and reporting page
Convenient to attach PDF/JPEG files to records
Easy access to job history
Cons
Some timekeeping features don’t log return travel
Lacks a comprehensive internal customer feedback mechanism
Invoicing adjustments can be complicated
Slow to adjust the diary view when clicking on job events
Commusoft Reviews
Total 87 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars84%
4
Stars11%
3
Stars1%
2
Stars0%
1
Stars3%
Share your experience
Building Materials, 1-10 employees
More than a year
“Best for small companies”
Pros
We are a small company and Commusoft gives us the flexibility to add jobs and send invoices on the go.
Cons
I do find it a bit annoying that I have to pay extra for telephone support but I have to admit, their email support is pretty good.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Business Supplies and Equipment, 11-50 employees
More than a year
“Useful tool for managing work”
Pros
I find it really easy to use, which makes my daily tasks much simpler. The best part is that it keeps improving with useful new features. Navigation feels smooth and even without much tech experience, getting started was effortless. It is reliable, efficient and keeps getting better.
Cons
I haven't really had any issues so far. Whenever a problem comes up, it's resolved pretty easily.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
More than a year
“Easy to figure out & use”
Pros
It is really practical and makes everything so much easier.
Cons
So far, I haven't come across anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Commusoft offer an API?
Yes, Commusoft offers an API.
What language does Commusoft support?
ommusoft supports the English language.
What other apps does Commusoft integrate with?
Commusoft integrates with Xero, Sage, Quickbooks, HubSpot, and more. Schedule a free Commusoft demo to learn more.
Does Commusoft have a mobile app?
Yes, Commusoft has a mobile app.
What type of pricing plans does Commusoft offer?
Commusoft price will differ depending on your business needs. Users can get custom pricing accordingly for its Go paperless, Customer Journey and Automation packages.
Who are the typical users of Commusoft?
The typical users of Commusoft are those in the HVAC, plumbing, and renewables industries.
What level of support does Commusoft offer?
FSM Grid offers email, phone support, chat, FAQs, and Knowledge Base.