Commusoft helps businesses streamline operations, from job scheduling to invoicing. However, the interface can be complicated for first-time users with limited prior experience. Overall, Commusoft simplifies field service management for a better customer and team experience.

Commusoft Specifications

Work Order Management

Scheduling & Dispatching

Mobile Access

Customer Management

View All Specifications

What Is Commusoft?

Commusoft software is a cloud-based solution tailored for field service management, primarily serving industries such as HVAC, plumbing, and electrical. It offers a comprehensive suite of maintenance management solutions, aiding in scheduling, tracking, and reporting tasks. Addressing common issues in these industries, Commusoft streamlines operations, enhances productivity, and improves customer service.

Commusoft Pricing

Commusoft offers three main pricing plans for job management:

  • All-in-one
  • Customer journey
  • Field automation
The Commusoft cost will differ depending on your organization type and needs. Users can Get Pricing by requesting a customized quote.

Commusoft Integrations

The software seamlessly integrates with various popular third-party applications, such as:

Watch a free Commusoft demo to learn more about its integrations.

Who Is Commusoft For?

Commusoft software is designed for businesses of all sizes across various industries. These include:

  • Plumbing
  • Electrical
  • HVAC
  • Facilities management
  • Generator installers

Is Commusoft Right For You?

Commusoft empowers businesses to efficiently manage their maintenance operations and scale their services. It is well-reputed for its user-friendly interface and robust functionalities, and stands out as an excellent choice in the field service management sector. The software places a heavy emphasis on data security, operating a PCI-compliant network.

Still not sure if Commusoft is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Commusoft Features

Commusoft enables businesses to efficiently allocate jobs to technicians based on availability and location. This ensures faster response times, minimizes downtime, and optimizes resource usage, improving overall team productivity and customer satisfaction.

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The mobile app gives field technicians access to job details, customer info, and real-time updates. This improves communication, reduces errors, and enhances service delivery, enabling technicians to work more efficiently and provide customers with accurate, up-to-date information.

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Commusoft’s asset maintenance feature tracks the status and history of equipment, helping businesses manage regular maintenance tasks. It reduces the risk of equipment failure and improves operational efficiency by ensuring that assets are serviced on time and remain in optimal condition.

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This feature enables technicians to create and send customized service certificates and forms directly from the field. It simplifies documentation, ensures compliance, and boosts customer confidence by providing clear and professional reports that are instantly available.

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Users can streamline the billing process, enabling businesses to generate accurate invoices from job details. It reduces manual entry errors, speeds up payment collection, and ensures that all services provided are billed correctly, improving cash flow and reducing administrative overhead.

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Pros and Cons of Commusoft

Pros

  • Everything in one place (job info, reports, certificates, photos)
  • User-friendly and timesaving
  • Great search functionality and reporting page
  • Convenient to attach PDF/JPEG files to records
  • Easy access to job history

Cons

  • Some timekeeping features don’t log return travel
  • Lacks a comprehensive internal customer feedback mechanism
  • Invoicing adjustments can be complicated
  • Slow to adjust the diary view when clicking on job events

Commusoft Reviews

Overall Rating

4.8

73 Review(s)

Rating Distribution

5

star

(64)

4

star

(7)

3

star

(1)

2

star

1

star

(1)

June 2024

Superb Tool

patrick

Utilities

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Commusoft plays a crucial role in our company's operations.

Cons

It would be beneficial to allow multiple mobile numbers on the primary account.

June 2024

Very Simple Software Once Configured

Dean

Electrical/Electronic Manufacturing

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Pros

It's convenient to schedule daily tasks for engineers and adjust job assignments as needed.

Cons

Setting up initially can be quite complex. Additionally, managing invoices and adjusting them is not simple.

May 2024

Take your business to the next level

Sam

Construction

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Once set up, the software is easy to use. Having everything centralized is immensely helpful for staying organized and accessing job histories quickly.

Cons

My main concern is the absence of telephone support in our package. I believe this should be available to all clients, as currently, we only have email support unless the issue is complex enough for a call to be arranged.

Frequently Asked Questions

Yes, Commusoft offers an API.