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Compare Dataforma vs SAP Field Service Management
Overall Rating
Ease of Use
8
8
Customer Support
8
8
Value for Money
8
8
Functionality
8
9
Specifications
Customer Management
Customer Relationship Management (CRM)
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Mobile Access
Real‑time Notifications
Reporting & Analytics
Reporting & Analytics
Scheduling & Dispatching
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Customizable with numerous fields and sub-categories for reporting
New accounting modules are well-developed
Customizable templates for exporting data
Easy-to-use field app and document solution
Improves scheduling efficiency across field operations
Enhances first-time fix rates for technicians
Provides real-time visibility of service tasks
Cons
User permissions are vast, requiring a dedicated system administrator
Presents a bulky interface requiring information to be entered in multiple places
Interface can feel cluttered for new users
Mobile app occasionally lags or experiences issues
