SAP Field Service Management

SAP Field Service Management streamlines field operations with AI-driven scheduling, mobile workforce tools, and real-time tracking. While advanced report customization requires extra training, it improves efficiency, reduces costs, and enhances customer satisfaction, providing clear visibility across teams for managing complex service workflows.

What Is SAP Field Service Management?

SAP Field Service Management is a cloud-based platform designed for businesses managing field operations. It offers features such as AI-based scheduling, mobile workforce enablement, crowd services, and real-time tracking. The software helps organizations streamline service delivery, optimize resource utilization, and improve customer satisfaction.

By connecting field technicians, back-office teams, and customers, it enables faster issue resolution, better decision-making, and more efficient management of on-site tasks. This solution is widely used by industries such as utilities, manufacturing, telecom, and industrial services.

How Much Does SAP Field Service Management Cost?

SAP Field Service pricing starts at $87.03/monthly for the Standard Edition plan. It also offers an additional plan as well below:

• SME Option - $111.32/monthly

Below are some add-ons to enhance plan and its functionalities for the organizations, including:

• SAP crowd service: $4,232.54/month - Supports building a network of external service technicians, partners, or customers to rapidly resolve field service requests. Priced in blocks of 10,000 transactions per year
• SAP Field Service management, connector for SAP ERP: $3,653.16/month - Enables seamless integration with SAP ECC or S/4HANA for work order registration, scheduling, execution, and invoicing. Priced per flat fee per month
• SAP Field Service management, test tenant: $2,210.52/month - Provides a dedicated cloud test environment for configuration, validation, and testing without affecting live operations. Priced per tenant per month
• SAP Field Service management, supplemental services: $54.40/month - Adds advanced optimization and reporting using AI/ML and enhanced policy logic. Priced per resource per month

Disclaimer: The pricing is subject to change.

SAP Field Service Integrations

Who Is SAP Field Service For?

SAP Field Service software serves a wide range of industries and sectors, including:

• Utilities
• Manufacturing
• Telecom
• Healthcare
• Construction
• Industrial equipment
• Consumer appliances

Is SAP Field Service Right For You?

Are you looking for a powerful platform that boosts service efficiency and keeps field teams synchronized? SAP Field Service Management helps address common pain points such as inefficient scheduling and fractured communication by enabling real-time dispatch, mobile access, and AI‑driven planning, improving productivity and customer satisfaction.

SAP FSM supports global regulatory and data protection standards, including GDPR compliance and rigorous third‑party audit controls (SOC 2) for security, availability, and confidentiality.

The software is secure and scalable, protecting data with federation, encryption, and cloud auto‑scaling mechanisms for growing teams.

Still not sure if SAP Field Service Management is right for you? Contact our customer support team at (661) 384‑7070, who will help you make the best decision.