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Compare Deskero vs BeyondTrust Remote Support
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Detailed session recording and logs
Unattended access for off-hour maintenance
Reduces need for on-site visits
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Mobile device support is limited
Occasional remote-session lag or resolution issues
