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Compare Deskero vs Broadly
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
